VeriFone Omni 3200SE, Installation Manual

Page: 27 / 36

I
NSTALLATION
G
UIDE
27
C
HAPTER
5
VeriFone Service and Support
For Omni 3200
SE
/3210
SE
terminal problems, contact your local VeriFone
representative or service provider.
For Omni 3200
SE
/3210
SE
product service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your VeriFone representative
Return a
Terminal for
Service
Before returning the Omni 3200
SE
/3210
SE
terminal to VeriFone, obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more Omni 3200
SE
/3210
SE
terminals for repair or
replacement (U.S. customers only).
1
Gather the following information from the printed labels (see Figure 14 ) on the
bottom of
each Omni 3200
SE
/3210
SE
terminal to be returned:
•
Product ID, including the model and part number. For example,
“OMNI 3210
SE
” and “P092-101-10”
•
Serial number (S/N xxx-xxx-xxx)
2
Within the United States, call VeriFone toll-free at 1-800-834-9133.
3
Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
CAUTION
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipment, other than the simple cleaning processes discussed in Chapter 4 .
Instead, contact your local VeriFone distributor or service provider for assistance.
Failure to comply can invalidate the product warranty.
WARNING
This terminal comes equipped with a tamper-evident label. This Tamper Warning
label covers a screw hole on the case bottom and indicates if an unauthorized
party has opened the terminal case. Opening the case will make the terminal
inoperable and void the product warranty!