VeriFone Omni 3200SE, Installation Manual

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T
ROUBLESHOOTING
G
UIDELINES
Terminal Does Not Dial Out
32
I
NSTALLATION
G
UIDE
Terminal Does
Not Dial Out
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cord that connects the terminal with a cord you know is
working correctly.
•
If the problem persists, contact your local VeriFone service provider.
Printer Does
Not Print
If the printer does not work properly:
•
Check all terminal power connections. The LED indicator must be lit with a
steady green glow.
•
Check that the paper roll cover is properly latched.
•
If the LED indicator is blinking on and off, the printer is out of paper. Open the
paper roll cover and install a new roll of printer paper, as described in Install
Paper Roll .
•
Perform a power-on printer test to make sure the integrated thermal printer is
operating properly. See Perform Power-On Printer Test .
•
If the problem persists, contact your VeriFone distributor or service provider.
Peripheral
Device Does
Not Work
If any peripheral device (PIN pad, smart card reader, or bar code wand) does not
work properly:
•
Reinstall the peripheral device, ensuring that the power is off before plugging
in the cable.
•
Check the power cable connection to the peripheral device.
•
Check that the device connected to the serial port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the Omni 3200
SE
/3210
SE
terminal
serial port may be defective. Try a different serial cable.
•
If the problem persists, contact your local VeriFone representative.
See also Connect Optional Device(s) .
WARNING
Low-quality paper may cause the printer to operate poorly. For high-quality
VeriFone paper, refer to Accessories and Documentation .