Troubleshooting and Care
Stuff happens – we get it. Use this section to determine whether it's time to call Vaddio Technical Support.
For details on camera interactions during normal use, see
For issues with tracking, see the diagnostic tables in
and
Status Indications
When the cameras don't behave as you expect, check the indicator lights. In the RoboTRAK system, the
IR camera's light provides the best troubleshooting guidance.
RoboTRAK IR camera:
n
Green – Tracking or waiting at the home position
n
Blue – Not in tracking mode (may be at a video camera preset position)
n
Blinking green – Searching for the lanyard
n
Blinking blue – Not paired or not in contact with the video camera
n
Purple – In standby mode or booting
n
Blinking yellow – Executing a pan-tilt reset
n
Yellow – Updating firmware
Fault Isolation
What is it doing?
Possible causes
Check and correct
Nothing.
The light on the front is off.
No power to the camera
Check the cables:
n
Power cable from the PoE splitter
n
Cat-5 cable from the PoE+ power
injector to the splitter
Check the wall outlet to see if it
powers another item such as a cell
phone charger.
Possible hardware issue:
n
PoE splitter
n
PoE+ power injector
n
Camera
Contact Vaddio Technical Support.
Can't access the IR camera's
web interface
The camera is not at the
specified IP address or using
the specified hostname.
Be sure you have entered the IP
address or hostname correctly.
Can't view the stream from the
IR camera.
Streaming is not enabled.
Enable streaming on the Streaming
page in the web interface.
60
Integrator's Complete Guide to the RoboTRAK Presenter Tracking System
