US Robotics 3CP5695, User Manual

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Help Resources 47
should try making your 56K connection several times. One way to test
this is to dial into a long distance location. Long distance lines are often
much clearer than local lines. It is important to note that telephone
companies are constantly upgrading their systems. Lines that do not
support 56K today may support 56K in the near future.
3
. Your modem must be connecting to a V.90/56K server. A pair of 56K
modems will not connect to each other at V.90/56K speeds.
Help Resources
World Wide Web
Contains useful product information, documents, and manuals. Log on
to:
http://www.usr.com/support/s-contact.asp
U.S. Robotics Knowledgebase
A Web-based troubleshooting tool that will help you solve problems you
may be having with your modem. Go to:
http://www.usr.com/kb
When the page loads, click the
Modems
graphic. Then follow the
onscreen directions.
Are You Still
Having Problems?
1 Review this manual.
2 Call or visit your modem dealer. Your dealer may be able to provide
immediate assistance.
3 If your dealer can't help you, contact Customer Support. When you call,
specify your modem serial number (found on the modem and on the
outside of the box), the model number, and the software being used. The
model number is located on the outside of the box. The model number is
four sequential numbers and may be preceded by USR. If you do not have
the model number, you will have to call the Priority phone number listed
below to get it. This call will have a $2.50 per minute charge.