US Robotics 3CP5695, User Manual

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48 C
HAPTER
4: T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
Customer Support via
the Phone
Technical questions about U.S. Robotics modems can be answered by
technical support specialists.
If you can, have your ati7 information written down on a piece of paper
before you call tech support.
In the United States
Regular Phone Service
(801) 401-1141
8:00 am - 6:00 pm CST Monday - Friday.
Automated service is available 24 hours a day, 7 days a week.
Priority, No-Hold Service
U.S. Robotics also staffs its own fee-based 900 number for immediate
assistance. These lines are staffed from:
8:00 am - 10:00 pm CST Monday - Friday
9:00 am- 5:00 pm CST Saturday - Sunday
No-Hold line (900) 555 USR1
For a no-hold call, a $2.50 per minute charge (price subject to change
without notice) will appear on your local phone bill. You must be 18 or
older or have parental permission. (Service available in the U.S. only.)
In Canada
(801) 401-1145
8:00 am - 8:00 pm EST Monday - Friday
If You Need to Return
the Modem to U.S.
Robotics for Repair
Contact U.S. Robotics Customer Support. If the support representative
determines that you need to return the modem for repair or replacement,
you will receive a SRO (Service Repair Order) number. You must have a
SRO number before returning the modem to us.
Ship the unit, postage paid, in a strong box made of corrugated
cardboard with plenty of packing material. Do NOT send the modem
back in the original box.
Send ONLY the modem (NOT the power supply, manuals, CD-ROM, etc.).
Include your SRO number, name, and address on the shipping label as
well as inside the package.