US Robotics 3CP5695, User Manual

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26 C
HAPTER
4: T
ROUBLESHOOTING AND
H
ELP
R
ESOURCES
panel will be on. If they are not, check your outlet with another electrical
device to be sure you are getting power.
3. If there are DIP switches on the back of your modem, are they set
correctly? DIP switches 1, 3, 5, and 8 should be in the down position. See
the following diagram for the correct settings.
4. Is your phone cord properly connected? The phone cord should be
plugged into the jack labelled on the modem and into the wall phone
jack. Use the phone cord included in your modem's box if possible.
5. Make sure you are using the proper cable and that it is connected to
the proper port on the back of your Macintosh computer. This modem
requires a hardware handshaking cable, which is packaged with your
modem. Make sure it is connected to the modem port on the back of
your computer and not the printer port.
My computer isn't
recognizing my
modem.
Possible solution:
Make sure the modem is plugged in and turned on. Also, you must use
the power supply that came with your modem; other similar-looking
power supplies may be of different voltages and could damage your
modem. When your modem is properly connected to power and is
turned on, the TR and CS lights on the front panel will be on. If they are
not, check your outlet with another electrical device to be sure you are
getting power.
Possible solution:
Make sure you are using the proper cable and that it is connected to the
proper port on the back of your Macintosh computer. This modem
requires a hardware handshaking cable, which is packaged with your