42
C
HAPTER
4: T
ROUBLESHOOTING
AND
H
ELP
R
ESOURCES
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device’s documentation for more
information about removing, disabling, or relocating it.
If Windows still fails to recognize your modem and it does not have a
yellow exclamation point next to its IRQ, or if your modem doesn’t
appear in the list, another problem exists, and you may need to call U.S.
Robotics Technical Support.
Windows 95/98
If Plug-and-Play fails to install the modem, you need
to determine IRQ availability. Right-click the
My Computer
icon on your
desktop. Click
Properties
, and then the
Device Manager
tab.
Double-click the
Computer
icon at the top of the device list. You will
now see a listing of your system's IRQs and the devices to which they are
assigned. If an IRQ is not present in this list, it indicates that Windows is
not currently using it and the IRQ is considered available.
Locate your modem in the list of devices. If a yellow exclamation point
appears over the modem's description, your modem is in conflict with
another device. Either your modem or the other device will have to be
reinstalled to another IRQ in order to resolve your conflict.
If a usable, free IRQ does not exist, you may need to remove, disable, or
relocate another device. Refer to that device's documentation for more
information about removing, disabling, or relocating it.
If Windows still fails to recognize your modem and it does not have a
yellow exclamation point next to its IRQ, or if your modem doesn't
appear in the list, another problem exists, and you may need to call U.S.
Robotics Technical Support.
Windows NT
Turn off your computer and physically remove the
modem. Restart your computer, and check for an available IRQ by clicking
Windows
Start
,
Programs
,
Administrative Tools
, and
Windows NT
Diagnostics
. Click the
Resources
tab and select
IRQ
. Take note of an
available IRQ that your modem can use. If there are no IRQs available, you
may have to remove, disable, or relocate another device in order to free
an IRQ for use by your modem. Refer to that device's documentation for
more information about removing, disabling, or relocating it.
Summary of Contents for 3CP5695
Page 1: ...http www usr com U S Robotics Modems User s Guide Published February 2001 p n R46 0041 00...
Page 10: ...4 CHAPTER 1 56K FAXMODEM PRODUCT FEATURES...
Page 16: ...10 CHAPTER 3 UNINSTALLING A U S ROBOTICS MODEM...
Page 56: ...50 CHAPTER 4 TROUBLESHOOTING AND HELP RESOURCES...
