US Robotics 3CP5695, User Manual

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Internal PCI Modems 41
3 . Your modem must be connecting to a V.90/56K server. A pair of 56K
modems will not connect to each other at V.90/56K speeds.
Internal PCI
Modems
(Model Numbers 3CP5609, 3CP5610x, and 3CPxx5610x)
Basic Troubleshooting
Steps
1 . Make sure that your phone cord is properly connected. Remove the
phone cord from the modem and wall jacks. Reinsert the cord securely in
the wall jack and the modem's jack labelled . Use the phone cord
included with your modem, if possible.
2 . Make sure that your modem is physically installed correctly in your
computer. With your computer off, remove the modem and reinstall it in
another slot if possible. When the modem is installed correctly, you will
no longer see any part of the connector edge, which may be gold or
black. You will need to press the modem in firmly so that it is seated
properly in its slot. See the Installation Guide that came with your modem
for instructions more specific to your modem.
My computer isn't
recognizing my
modem.
Possible solution:
You may be using an IRQ that is already in use. To work properly, your
modem may need to be assigned to a free IRQ.
Windows 2000
Windows should locate a free IRQ, if one exists, for use
by your modem.
If Plug-and-Play fails to install the modem, you need to determine IRQ
availability. Right-click the
My Computer
icon on your desktop. Click
Properties
, and then the
Hardware
tab. In the Device Manager section,
click
Device Manager
. From the
View
menu, select
Resources by type
.
Click Interrupt Request (IRQ) . You will now see a listing of your
system’s IRQs and the devices to which they are assigned. If an IRQ is not
present in this list, it indicates that Windows is not currently using it and
the IRQ is considered available.
Locate your modem in the list of devices. If a yellow exclamation point
appears over the modem’s description, your modem is in conflict with
another device. Either your modem or the other device will have to be
reinstalled to another IRQ in order to resolve your conflict.