55
Troubleshooting
Problem
Possible Cause
Solution
No spark
generation
Spark developes near the pilot
assembly or could occur onboard
· Check pilot assembly wiring
· Check for broken or poor connection from the sparker to the electrode
· Check for the spark shorting or arcing at other locations
· Check for defective sparker and spark electrode
Inadvertantly siwtched to Power
Vent mode on control panel
A typical symptom is a responsive remote with full control of the
Light circuit but no pilot ignition sequence. Switch back to Direct
Vent mode as directed in manual.
No pilot
flame ignition
No spark from the igniter
· See “no spark generation”
Air in the gas line
· It takes a while for all the air to purge out of the pilot before gas can reach
the pilot and ignite
Pilot gas pressure dropout upon
main burner gas valve opening
· Check gas mains supply and pressure
No gas flow out of the pilot burner
· Check gas valve wirings and connections to the board
· Check the pilot burner for obstruction
· Check the wirings and connections between the pilot assembly and the board
· Check the correct gas type settings on the valve and pilot burner assembly
orifice
Pilot will not
remain lit
7-Day Shutdown
· The pilot has been in operation for 7 continuous days without main burner
operation. Turn fireplace ON to reset pilot timer.
Problem with Flame Sensor circuit
· Check for proper connection of the Flame Sensor to the IFC board
· Check pilot for full flame impingement around Flame Sensor
· If flame is too small, check gas pressure, adjust pilot rate screw, check pilot
head for damage
· Ensure the ground wire is properly attached to the pilot mounting bracket and
that it is makes a good electrical connection.
Improper air shutter adjustment
· Adjust air shutter – contact your dealer
Restrictor setting
· Use the correct restrictor setting for the venting configuration
Remote
control
(transmitter)
does not
work
The pilot light has gone out
· See “Pilot will not remain lit”
The transmitter is too far away
from the heater
· Use the transmitter to the heater
The transmitter batteries are dead
· Replace the batteries
No reaction
to command
Transmitter batteries are low
· Replace the batteries
A maximum number of failed
ignitions or flame restorations have
been reached.
· Remove any possible blocking conditions. See “locking conditions”
· See how to reset the board from Lockout
No communication between the
remote control and the receiver
· Reprogram the transmitter to the receiver.
· Follow the initializing system for the first time
