56
Troubleshooting
Problem
Possible Cause
Solution
Locking
conditions
Reset the Proflame IFC board
· Turn the system off by pressing the ON/OFF button on the
transmitter
· After approximately 2 seconds press the ON/OFF button on the
transmitter again.
· In the manual flame control mode, use the down arrow button to
reduce the flame to off, indicated by the word OFF displayed on
the transmitter LCD screen.
· Wait approximately 2 seconds and press the up arrow button, the
ignition sequence will start.
· With the transmitter off, disconnect main power from stove for a
few seconds then re-connect power.
· Wait approximately 2 seconds and press the Reset button on the
IFC
Main burners
will not start
The pilot flame has gone out
· See “Pilot will not remain lit”
The remote control is not working
correctly
· Replace the batteries
Flame lifting
Leak in vent pipe
· Check for leaks in vent connections
Improper vent configuration
· Check vent configuration with manual
Terminal may be re-circulating flue
gases
· Check to see if terminal is on correctly
· May need to install high wind termination cap.
· Contact dealer
Blue Flames
The heater has just been started
· Normal during start up, especially for 5x8 minimum venting:
flame will yellow as the fireplace heats up
Improper air shutter adjustment
· Adjust air shutter – contact your dealer
Improper restrictor setting
· Adjust restrictor – contact your dealer
Burner not converted for 5x8
venting
· Refer to the Burner Conversion section of Maintenance & Service
Glass fogs up
Normal condition: after the
appliance warms up the glass will
be clear.
**Due to additives in gas, glass may get hazy during operation**
Clean as needed.
Flames are
burning
“dirty” or
sooting
The logs or glasses are placed
incorrectly
· Check log positioning
· Check level of glasses layout
Improper air shutter adjustment
· Increase primary air by opening the air shutter and/or by
opening the vent restrictor
· Check for proper venting and blockage of the vent termination
· See also “Burners will not remain lit”
Incorrect rating input
· Check manifold pressure and clock input rating for over-firing
