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Unify OpenScape CP200, Administrator Documentation

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A31003-C1000-M101-1-76A9, 03/2016
OpenScape Desk Phone CP200/400/600, Administrator Documentation

241

   

  

  

Administration

Diagnostics

3.24.4

Diagnostic Call

The feature "Rapid Status Diagnostic Call" will provide the possibility to place a diagnostic call, 
for example by the user, which starts call related tracing on the phone and on involved Open-
Scape Voice and collect these traces at OpenScape Voice Trace Manager (OSVTM). With all 
these traces available, a call can be followed throughout the voice system and a possible prob-
lem can be detected faster. As all traces from all involved components are available at the first 
level support, the analysis of a possible problem can be started immediately.

A so-called diagnostic scenario will enable traces on all involved SIP components of the OSC 
Voice solution and store all traces at a central server. A tool will help service to follow a call 
through the traces and determine the point of problem. 

The approach is to use a SIP Header ([1]) to indicate, whether a call is a diagnostic call or not. 
Presence of this header will mean that related call is a diagnostic call. Absence of this field 
means a non-diagnostic call. This header will either switch on traces in the solution component 
or be ignored, if it isn't supported. If the call is recognized as a diagnostic call, the traces will be 
sent to DLS as a first step and then DLS will forward them to OSVTM. Collected traces will ei-
ther be sent after a successful end of diagnostic scenario or trace file is full.

For enabling tracing on all involved solution components, a call must be recognized to be a "di-
agnostic" call. Therefore, a special SIP header will be added to the signalling messages. All 
components which are able to support such a call will then switch on traces and send the traces 
to DLS server (which will forward them to a pre-defined OSVTM server). 

A dial-prefix has been chosen, as the dialled number should be identical to a number, where 
the user identified a possible problem. This prefix will be filtered before placing a call, so that 
the SIP messages will be similar to the ones for the problematic destination. 

The SIP header "X-Siemens-Trace-ID" has been chosen, as this is a special SIP field created 
for this feature. Existence of the diagnostic call, start and finish of a diagnostic call can be de-
termined via this field [1]. 

Trace id will be unique throughout the system and the following format will be used to generate 
trace id: 

TraceId: <UNIX_Timestamp>_<Last 6 bytes of MAC Address>

If related calls (diagnostic or not) are established following the start of the diagnostic call, then 
it turns to be a diagnostic scenario. Related calls become diagnostic (if they are not already) 
and traces are collected until the last diagnostic call ends plus a predefined timer. This timer 
guarantees capturing related information regarding to a problematic scenario. 

The diagnostic call can only be determined during the call so initial traces might get lost. For 
this reason, user may need to do additional call. This is completely user related and user should 
be informed about the process. There will not be any restriction to prevent user to dial the prefix. 

Summary of Contents for OpenScape CP200

Page 1: ...OpenScape Desk Phone CP200 400 600 Phone Administration Administrator Documentation A31003 C1000 M101 1 76A9 ...

Page 2: ...neral descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape Op...

Page 3: ...requisites 2 19 2 2 Assembling and Installing the Phone 2 19 2 2 1 Shipment 2 19 2 2 2 Connectors at the bottom side 2 20 2 2 3 Assembly 2 22 2 2 4 How to Connect the Phone 2 22 2 2 5 How to Better Use LAN Network Connections 2 23 2 2 6 Key Module 2 24 2 3 Quick Start 2 24 2 3 1 How to Access the Web Interface WBM 2 24 2 3 2 How to Set the Terminal Number 2 25 2 3 3 Basic Network Configuration 2 2...

Page 4: ...nual Configuration 3 62 3 4 5 Default Route Gateway 3 64 3 4 6 Specific IP Routing 3 66 3 4 7 DNS 3 68 3 4 7 1 DNS Domain Name 3 68 3 4 7 2 DNS Servers 3 69 3 4 7 3 Terminal Hostname 3 70 3 4 8 Configuration Update Service 3 71 3 4 9 SNMP 3 74 3 5 Security 3 77 3 5 1 System 3 77 3 5 2 SRTP Configuration 3 78 3 5 3 Access control 3 79 3 5 4 Security Log 3 81 3 5 5 Security Related Faults 3 82 3 5 6...

Page 5: ...nnection 3 104 3 6 8 4 Media SDP 3 106 3 6 8 5 Early 183 response 3 107 3 6 9 SIP Session Timer 3 108 3 6 10 Resilience and Survivability 3 110 3 6 10 1 Connectivity Check 3 111 3 6 10 2 Response Timer 3 112 3 6 10 3 Non INVITE Transaction Timer 3 114 3 6 10 4 Maximum Registration Backoff Timer 3 115 3 6 10 5 Backup SIP Server 3 116 3 6 11 Interactive Connectivity Establishment ICE 3 118 3 6 11 1 ...

Page 6: ...0 Alternate 3 151 3 9 11 Blind Call Transfer 3 151 3 9 12 Transfer Call 3 152 3 9 13 Deflect a Call 3 153 3 9 14 Shift Level 3 153 3 9 15 Phone Based Conference 3 154 3 9 16 Accept Call via Headset 3 154 3 9 17 Do Not Disturb 3 155 3 9 18 Group Pickup 3 155 3 9 19 Repertory Dial 3 156 3 9 20 Feature Toggle 3 157 3 9 21 Mobility Mobile User Logon 3 157 3 9 22 Directed Pickup 3 158 3 9 23 Callback 3...

Page 7: ...Dial Lookup 3 193 3 13 3 Phone location 3 195 3 13 4 Dial Plan 3 196 3 14 Ringer Setting 3 197 3 14 1 Distinctive 3 197 3 14 2 Map to Specials 3 200 3 14 3 Special Ringers 3 200 3 15 Mobility 3 203 3 16 Transferring Phone Software Application and Media Files 3 205 3 16 1 FTP HTTPS Server 3 205 3 16 2 Common FTP HTTPS Settings Defaults 3 205 3 16 3 Phone Application 3 207 3 16 3 1 Upgrade using Fil...

Page 8: ...e Information 3 239 3 24 2 View Diagnostic Information 3 240 3 24 3 User Access to Diagnostic Information 3 240 3 24 4 Diagnostic Call 3 241 3 24 5 LAN Monitoring 3 243 3 24 6 LLDP MED 3 244 3 24 7 IP Tests 3 246 3 24 8 Process and Memory Information 3 247 3 24 9 Fault Trace Configuration 3 249 3 24 10 EasyTrace Profiles 3 255 3 24 10 1 Bluetooth handsfree profile 3 255 3 24 10 2 Bluetooth headset...

Page 9: ...77 3 24 16 HPT Interface For Service Staff 3 278 3 25 MWI LED 3 279 3 26 Missed Call LED 3 279 3 27 Impact Level Notification 3 281 4 Technical Reference 4 284 4 1 Default Port List 4 284 4 2 Troubleshooting Error Codes 4 286 5 Examples and HowTos 5 288 5 1 Canonical Dialing 5 288 5 1 1 Canonical Dialing Settings 5 288 5 1 2 Canonical Dial Lookup 5 289 5 1 2 1 Conversion examples 5 290 5 2 How to ...

Page 10: ...o Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radi ate radio frequency energy and if not installed and used in accordance with the in structions may cause harmful interference to radio communications However there is no guarantee th...

Page 11: ...ented manner which means that you are led through the functions of the OpenScape Desk Phone CP step by step wherever expedient For the us ers a separate manual is provided You can find further information on the official Unify website http www unify com and on the Unify Wiki http wiki unify com Do not perform maintenance work or servicing of the telephone in environments where there is a danger of...

Page 12: ...ions used in this document are derived from the web inter face WBM In some cases the phone s local menu uses shorter less specific terms and ab breviations In a few cases the terminologies differ in wording If so the local menu term is add ed with a preceding For the parameters described in this document a WBM screenshot and the path in the local phone menu is provided This document describes the ...

Page 13: ... Documentation 13 Overview The OpenScape Desk Phone CP Family 1 6 The OpenScape Desk Phone CP Family The OpenScape Desk Phone CP phone family comprises the following devices Section 1 6 1 OpenScape Desk Phone CP600 Section 1 6 2 OpenScape Desk Phone CP400 Section 1 6 3 OpenScape Desk Phone CP200 ...

Page 14: ...ith the Navigation Keys the user administrator can navigate through the various phone functions 6 With the Soft Keys the user administrator can operate the phone s functions 7 Audio Keys and Increases decreases the speaker headset and handset volume Mute Turns off on the microphone during conversations Speaker Turns on off the hands free mode speakerphone Headset Switches the audio between handset...

Page 15: ...r can navigate through the various phone functions 6 With the Context Keys the user administrator can operate the phone s functions 7 Audio Keys and Increases decreases the speaker headset and handset volume Mute Turns off on the microphone during conversations Speaker Turns on off the hands free mode speakerphone Headset Switches the audio between handset speakerphone and headset 8 The Notificati...

Page 16: ...ess to the user menu 6 With the Messages Key the user has access to the voicemail and the call log 7 With the Navigation Keys the user administrator can navigate through the various phone functions 8 With the Function Keys the user can comfortably operate the phone s functions like Conversations Phonebook Call Deflection and Redial 9 The Keypad is used for entering phone numbers and text 10 Audio ...

Page 17: ...ed 1 7 2 DLS OpenScape Deployment Service The OpenScape Deployment Service DLS is an OpenScape Management application for ad ministering phones and soft clients in both OpenScape and non OpenScape networks It has a Java supported web based user interface which runs on an internet browser For further in formation please refer to the OpenScape Deployment Service Administration Guide 1 7 3 Local Phon...

Page 18: ...nScape Desk Phone CP to your personal needs Further information please find under http wiki unify com wiki OpenStage_Manager Features Phonebook management Synchronisation of contacts Save and restore Key programming Ringtones Assignment of images to contacts OpenScape Desk Phone CP600 Screensaver OpenScape Desk Phone CP600 Contact your administrator for the latest version of OpenStage Manager The ...

Page 19: ...ware configuration data application software A DHCP Dynamic Host Configuration Protocol server recommended DLS OpenScape Deployment Service for advanced configuration and software deploy ment recommended For additional information see http wiki unify com wiki IEEE_802 1x 2 2 Assembling and Installing the Phone 2 2 1 Shipment Phone Handset Handset cable Subpackage Document Information and Important...

Page 20: ...P200 400 600 Administrator Documentation inbetriebnahme fm Assembling and Installing the Phone 2 2 2 Connectors at the bottom side OpenScape Desk Phone CP600 Headset Handset Network Switch PC eg Phone Manager Key Module max 4 Power supply if required Service Interface ...

Page 21: ...16 OpenScape Desk Phone CP200 400 600 Administrator Documentation 21 Startup Assembling and Installing the Phone OpenScape Desk Phone CP400 Headset Handset Network Switch PC eg Phone Manager Key Module max 2 Service Interface Power supply if required ...

Page 22: ... the handset 2 Emergency Number Sticker Write your telephone number and the emergency numbers for the fire and police depart ments on the included label and attach it to the telephone housing underneath the handset 2 2 4 How to Connect the Phone 1 Plug the LAN cable into the connector at the bottom of the telephone and connect the cable to the LAN resp switch If PoE Power over Ethernet is to be us...

Page 23: ...u to connect one additional network device e g a PC directly via the telephone to the LAN The direct connection functionality from phone to PC needs to be activated by administrator first This type of connection allows you to save one net work connection per switch with the advantage of less network cables and shorter connection distances Model Power Consumption OpenScape Desk Phone CP200 PoE Powe...

Page 24: ...for a DHCP server on startup and try to obtain IP data and further configuration parameters from that central server If no DHCP server is available in the IP network or if the DHCP parameter is disabled the IP address subnet mask and default gateway route must be defined manually To obtain the phone s IP address proceed as follows 1 Access the local phone s Admin menu as described in Access via Lo...

Page 25: ...he phone are displayed The left corner contains the user menu tree 3 Click on the tab Administrator Pages In the dialog box enter the admin password The default password is 123456 4 The administration main page opens The left column contains the menu tree If you click on an item which is printed in normal style the corresponding dialog opens in the center of the page If you click on an item printe...

Page 26: ...IP Address of the default gateway which is used for connections beyond the subnet DNS IP Addresses option 6 Domain Server IP Addresses of the primary and secondary DNS servers If no DHCP server is present see Section 3 4 4 IP Address Manual Configuration for IP ad dress and subnet mask and Section 3 4 5 Default Route Gateway for the default route 2 3 4 DHCP Resilience Prerequisites It is possible ...

Page 27: ...r Address The IP Address or hostname of the SIP server can be provided by DHCP The option s name and code are as follows option 120 SIP Servers DHCP Option For manual configuration of the SIP server ad dress see SIP Addresses 2 3 7 Extended Network Configuration To have constant access to other subnets you can enter a total of two more network destina tions For each further domain subnet you wish ...

Page 28: ... security as it ensures the authenticity of the DLS server For manual configuration of the DLS server address see Configuration Update Service For the configuration of vendor specific settings by DHCP there are two alternative methods the use of a vendor class see How to Use a Vendor Class or the use of DHCP option 43 see How to Use Option 43 Vendor Specific 2 3 8 1 How to Use a Vendor Class It is...

Page 29: ... and enter a description of this class Click OK to apply the changes The new vendor class now appears in the list 5 Exit the window with Close Add Options to the New Vendor Class Next two options resp tags will be added to the vendor class Two passes are needed for this in the first pass tag 1 with the required value Siemens is entered and in the second pass the VLAN ID is entered as tag 2 ...

Page 30: ... 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh tool in the command line DOS shell You can use the following command to configure the required option without error message so that it is also appears later in the DHCP console netsh dhcp server add optiondef ...

Page 31: ...w option 1 First Pass Option 1 Name Free text e g OptiIpPhone element 01 Data type String Code 1 Description Free text 2 Second Pass Option 2 Name Free text e g OptiIpPhone element 02 Data type Long Code 2 Description Free text 9 Enter the value for this option 1 First Pass Siemens 2 Second Pass VLAN ID 10 Press OK repeat steps 7 to 9 for the second pass and press OK again ...

Page 32: ...tab Under Vendor class select the class that you previously de fined OptiIpPhone and under User class select Default User Class Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 002 and 003 Click OK 13 The DHCP console now shows the information that will be transmitted for the correspond ing workpoints Information from the Standard vendor is transmit...

Page 33: ...e lines the last option must be fol lowed by a instead of a Tag Option 1 Vendor Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 2 VLAN ID 2 4 0 0 1 0 02 04 00 00 00 0A match if substring option vendor class identifier 0 11 OptiIpPhone 2 3 8 2 How to Use Option 43 Vendor Specific Alternatively option 43 can be used for setting up the VLAN ID Two tags are required Tag 001 Vendor name...

Page 34: ...18443 by default The following example illustrates the syntax Setup Using the Windows DHCP Server 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button 3 Enter the VLAN ID Providing the length is not required here as the VLAN ID is always 4 Bytes long Code Length D...

Page 35: ...on Up date Service For the configuration of vendor specific settings by DHCP there are two alternative methods 1 the use of a vendor class or 2 the use of DHCP option 43 2 3 9 1 Using Vendor Class It is recommended to define a vendor class on the DHCP server thus enabling server and phone to exchange vendor specific data exclusively The data is disclosed from other clients If not done already crea...

Page 36: ...right click the DHCP server in question and select Define Vendor Classes in the context menu 3 A dialog window opens with a list of the classes that are already available 4 Define a new vendor class with the name OptiIpPhone and enter a description of this class Click OK to apply the changes The new vendor class now appears in the list 5 Exit the window with Close ...

Page 37: ...m the context menu For DHCP servers on a Windows 2003 Server pre SP2 Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh tool in the command line DOS shell You can use the following command to configure the required option without error message so that i...

Page 38: ...g select the previously defined OptiIpPhone class and click on Add to add a new option 8 Enter the following data for the new option 1 First Pass Option 1 Name Free text e g OptiIpPhone element 01 Data type String Code 1 Description Free text 2 Second Pass Option 3 Name Free text e g OptiIpPhone element 03 Data type String Code 3 Description Free text ...

Page 39: ...ens 2 Second Pass DLS address The DLS address has the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER Example sdlp 192 168 3 30 18443 10 Press OK repeat steps 7 to 9 for the second pass and press OK again Defining the scope for the new vendor class 11 Select the DHCP server in question and the Scope and right click Scope Options Select Configure Options in the context menu ...

Page 40: ...e and under User class select Default User Class Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 and 003 13 The DHCP console now shows the information that will be transmitted for the correspond ing workpoints Information from the Standard vendor is transmitted to all clients whereas information from the OptiIpPhone vendor is transmitted only to th...

Page 41: ...ions The vendor encapsulated options consist of hexadecimal values for the option number for instance 01 the length of the value for in stance 07 and the value for instance 53 69 65 6D 65 6E 73 The options can be written in separate lines the last option must be fol lowed by a instead of a Tag Option 1 Vendor Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 3 DLS IP Address here sdl...

Page 42: ...mal values Note that the length of the information contained in a tag must be given The Vendor name tag is coded as follows the first line indicates the ASCII values the second line contains the hexadecimal values The DLS IP address tag consists of the protocol prefix sdlp the IP address of the DLS serv er and the DLS port number which is 18443 by default The following example illustrates the synt...

Page 43: ...d the scope Choose Configure Options in the context menu using the right mouse button Engl Screenshot 3 Enter the IP address and port number of the DLS server 2 3 10 Using the Web Interface WBM 1 Log in to the Administrator Pages of the WBM For details about accessing the WBM see Section 2 3 1 How to Access the Web Interface WBM 2 In the menu at the lefthand side go to System Gateway 3 Enter the I...

Page 44: ... administration menu 2 When the Admin menu is active you will be prompted to enter the administrator password The default admin password is 123456 It is recommended to change the password see Section 3 11 Password after your first login 3 In the administration menu go to System Gateway For further instructions on entering data using the Local menu see Section 3 1 Navigate within the Administration...

Page 45: ... is 123456 It is highly recommended to change the pass word see Section 3 19 Password after your first login For entering passwords with non numeric characters please consider the following By default password entry is in numeric mode and a minimum length of 6 characters For changing the mode press the key once or repeatedly depending on the desired charac ter The key cycles around the input modes...

Page 46: ...tion fm Access via Local Phone If a parameter is set by choosing a value from a selective list an arrow symbol appears in the parameter field that has the focus Press the OK key to enter the selective list Use the Up Arrow and Down Arrow keys to scroll up and down in the selection list To select a list entry press the OK key ...

Page 47: ... Bluetooth interface If the Bluetooth interface is deactivated no Bluetooth services are available Administration via WBM Bluetooth Administration via Local Phone 3 3 LAN Settings 3 3 1 LAN Port Settings The OpenScape Desk Phone CP200 400 600 phone provides an integrated switch which con nects the LAN the phone itself and a PC port By default the switch will auto negotiate transfer rate 10 100 100...

Page 48: ...rt type Settings for the ethernet port connected to a LAN switch Value range Automatic 10 Mbps half duplex 10 Mbps full duplex 100 Mbps half du plex 100 Mbps full duplex Gigabit s full duplex OpenScape Desk Phone CP400 and OpenScape Desk Phone CP600 only Default Automatic PC port speed PC port type Settings for the ethernet port connected to a PC Value range Automatic 10 Mbps half duplex 10 Mbps f...

Page 49: ...tration via WBM Network Port configuration Administration via Local Phone Admin Network Port Configuration Number LAN port type PC port status PC port type PC port autoMDIX SIP local Backup proxy RTP base Download server default LDAP server Port configuration 5060 SIP gateway 5060 5060 5010 SIP server SIP registrar 5060 5060 LAN port speed Automatic Submit Reset Automatic PC port speed PC port aut...

Page 50: ...pdated accordingly by hand With a layer 2 VLAN the assignment of VLANs to network clients is realized by the MAC ad dresses of the network devices In some environments the mapping of VLANs and MAC ad dresses can be stored and managed by a central database Alternatively the VLAN ID which defines the VLAN whereof the device is a member can be assigned directly to the device e g by DHCP The task of d...

Page 51: ... discovery mode must be set to DHCP LLDPMED should be disabled The DHCP server must be configured to supply the Vendor Unique Option in the correct VLAN over DHCP format If a phone configured for VLAN discovery by DHCP fails to discover its VLAN it will proceed to configure itself from the DHCP within the non tagged LAN Under these circum stances network routing may probably not be correct Adminis...

Page 52: ...ake sure that VLAN discovery is set to Manual see Section 3 3 2 1 Automatic VLAN discovery using LLDP MED Then the phone must be provided with a VLAN ID between 1 and 4095 If you misconfigure a phone to an incorrect VLAN the phone will possibly not connect to the network In DHCP mode it will behave as though the DHCP server cannot be found in fixed IP mode no server connections will be pos sible A...

Page 53: ...VLAN discovery to Manual Afterwards click Submit Network General IP configuration Administration via Local Phone Administration Network General IP configuration Protocol Mode Use LLDP MED Use DHCP Use DHCPv6 VLAN discovery VLAN ID LLDP MED Enabled DHCPv6 Enabled VLAN discovery VLAN ID DNS domain Primary DNS Secondary DNS HTTP proxy General IP configuration Manual workgroup DHCP Enabled Submit Rese...

Page 54: ...rnet header The CoS class of service value can be set from 0 to 7 7 is describing the highest priority and is reserved for network management 5 is used for voice RTP streams by default 3 is used for signaling by default Data required Layer 2 Activates or deactivates QoS on layer 2 Value range Yes No Default Yes Layer 2 voice Sets the CoS Class of Service value for voice data RTP streams Value rang...

Page 55: ... default per hop behaviour group Typically the forwarding has best effort forwarding characteristics The DSCP Diffserv Codepoint value for Default is 0 0 0 0 0 0 2 Expedited Forwarding EF referred to RFC 3246 Expedited Forwarding is used for voice RTP streams by default It effectively creates a special low latency path in the network The DSCP Diffserv Codepoint value for EF is 1 0 1 1 1 0 3 Assure...

Page 56: ...d over an extended period in the case of high drop level packets are promptly rejected if they cannot be for warded Data required Layer 3 Activates or deactivates QoS on layer 3 Value range Yes No Default Yes Layer 3 voice Sets the CoS Class of Service value for voice data RTP streams Value range BE AF11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF CS7 CS3 CS4 CS5 0 1 2 through 63 Def...

Page 57: ...C1000 M101 1 76A9 03 2016 OpenScape Desk Phone CP200 400 600 Administrator Documentation 57 Administration IP Network Parameters Administration via Local Phone Admin Network QoS Service Layer 3 Layer 3 voice Layer 3 signalling ...

Page 58: ...parated by Example 2001 0db8 85a3 08d3 1319 8a2e 0370 7347 or if not all blocks are used 2000 1 3 Administration via WBM Network General IP configuration Set the Protocol Mode to IPv4 or IPv6 or both the default setting is IPv4_IPv6 Afterwards click Submit Administration via Local Phone Admin Network General IP Configuration Protocol Mode LLDP MED Enabled DHCPv6 Enabled VLAN discovery VLAN ID DNS ...

Page 59: ... static route option 121 Pro vate Classless Static Rout Microsoft option 249 SNTP IP Address NTP Server option 42 Timezone offset Time Server Offset option 2 Primary Secondary DNS DNS Server option 6 DNS Domain Name DNS Domain option 15 SIP Addresses SIP Server Registrar SIP Server option 120 VLAN ID DLS address Vendor specific Information option 43 The following parameters can be obtained by DHCP...

Page 60: ...r addresses Administration via WBM IPv4 Network General IP configuration Set DHCP Enabled to selected Afterwards click Submit Administration via Local Phone or and Administration via WBM IPv6 Network General IP configuration Set DHCPv6 Enabled to selected default setting is Enabled Afterwards click Submit Admin Network IPv4 configuration LLDP MED Enabled DHCPv6 Enabled VLAN discovery VLAN ID DNS d...

Page 61: ... 61 Administration IP Network Parameters Administration via Local Phone Admin Network IPv6 configuration LLDP MED Enabled DHCPv6 Enabled VLAN discovery VLAN ID DNS domain Primary DNS Secondary DNS HTTP proxy General IP configuration DHCP workgroup DHCP Enabled Submit Reset 192 168 1 105 485 IPv4_IPv6 Protocol Mode ...

Page 62: ...erwards click Submit Network General IP configuration N 2 Navigate to Network IPv4 configuration or IPv6 configuration depending on the settings in Protocol Mode IPv4 IPv6 Set DHCP Enabled resp DHCPv6 Enabled and LLDP MED Enabled to not selected Enter the IP address and the Subnet mask If applicable enter the Default route Afterwards click Submit IP addresses can be entered in the following format...

Page 63: ...Subnet mask Admin LLDP MED Enabled IP address Subnet mask Default route Route 1 IP address IPv4 configuration 255 255 255 0 DHCP Enabled Submit Reset 192 168 1 105 Route 2 mask Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway 192 168 1 2 DHCP lease reuse LLDP MED Enabled Global address Address Prefix Len Global Gateway Link Local Address Route 1 Dest IPv6 configuration 255 255 255 0...

Page 64: ...network to other net works Afterwards click Submit Network IPv4 configuration Administration via Local Phone IPv4 Configuration Administration via WBM IPv6 Configuration Enter the IP address of the Global Gateway that links your IP network to other networks After wards click Submit Network IPv6 Configuration Global address Global Prefix Len The change will only have effect if you restart the phone...

Page 65: ...ration Administration via Local Phone IPv6 Configuration Admin Network IPv6 configuration Global Gateway LLDP MED Enabled Global address Address Prefix Len Global Gateway Link Local Address Route 1 Dest IPv6 configuration DHCPv6 Enabled Submit Reset Route 2 Gateway Route 1 Prefix Len Route 1 Gateway Route 2 Dest Route 2 Prefix Len DHCPv6 lease reuse fe80 21a e8ff fe09 31e2 ...

Page 66: ...te Route 1 2 gateway IP address of the gateway for the selected route Route 1 2 mask Network mask for the selected route Administration via WBM IPv4 Configuration Enter the required data For Route 1 Route 1 IP address Route 1 Gateway and Route 1 mask For Route 2 Route 2 IP address Route 2 Gateway and Route 2 mask Click Submit Network IPv4 configuration Administration via Local Phone Admin Network ...

Page 67: ...red data For Route 1 Route 1 Dest Route 1 Prefix Len and Route 1 Gateway For Route 2 Route 2 Dest Route 2 Prefix Len and Route 2 Gateway Click Submit Network IPv6 configuration Administration via Local Phone Route 2 gateway Route 2 mask Admin Network IPv6 Configuration Route 1 dest Route 1 prefix len Route 1 gateway Route 2 dest Route 2 prefix len Route 2 gateway LLDP MED Enabled Global address Ad...

Page 68: ...main the phone belongs to as well as the name servers needed for DNS resolving 3 4 7 1 DNS Domain Name This is the name of the phone s local domain Administration via WBM Enter the DNS domain the phone belongs to Afterwards click Submit Network General IP configuration Administration via Local Phone Admin Network General IP configuration DNS domain LLDP MED Enabled DHCPv6 Enabled VLAN discovery VL...

Page 69: ... Administration via WBM Network IP configuration Enter the IP addresses of the Primary DNS and the Secondary DNS server Afterwards click Submit Administration via Local Phone Depending on the configuration chosen for survivability DNS SRV is required For details please refer to Resilience and Survivability Admin Network General IP configuration Primary DNS Secondary DNS LLDP MED Enabled DHCPv6 Ena...

Page 70: ...y DNS name construction The following options are available None No hostname is send to the DHCP server during DHCP configuration MAC based The DNS name is built from the prefix OIP followed by the phone s MAC address Web name The DNS name is set to the the string entered in Web name Only number The DNS name is set to the Terminal number that is the phone s call number E 164 Prefix number The DNS ...

Page 71: ...determines the security level for the communication between the phone and the DLS Mutual authentication establishes a high er security level of the connection by mutually exchanging credentials between the DLS and the phone After this the communication is encrypted and a different port is used thus ensur ing that the phone is unambiguously connected to the correct DLS server Administration System ...

Page 72: ... Minimum time interval in seconds that must elapse between responses to a ContactMe request from the DLS in order to prevent DoS attacks Default 300 Revert to default security When set security mode will be set to default When using local phone administration this will be set by selection option Default security after press ing Save exit Mode Determines whether the communication between the phone ...

Page 73: ...6 OpenScape Desk Phone CP200 400 600 Administrator Documentation 73 Administration IP Network Parameters Administration via Local Phone Admin Network Update Service DLS address Default mode port Contact gap Revert to default security Mode Security PIN ...

Page 74: ...ed traps These traps are designed specifically for receipt and interpretation by the QDC collection sys tem The traps are common to SIP phones HFA phones Gateways etc Traps for important high level SIP related problems Currently these traps are related to problems in registering with a SIP Server and to a failure in remotely logging off a mobile user These traps are aimed at a nonexpert user e g a...

Page 75: ...manager receiving diag nostic data Diagnostic destination port Port on which the SNMP manager is receiving diagnostic data Diagnostic community SNMP community string for the SNMP manager receiving diag nostic data Diagnostic to generic destination Enables or disables the sending of diagnostic data to a generic destination Value range Yes No Default No QoS traps to QCU Enables or disables the sendi...

Page 76: ...ity Diag sending enabled Diag destination Diag destination port Diag community QoS traps to QCU QCU address QCU port QoS to generic dest Traping sending enabled Trap destination Trap destination port Trap community Queries allowed Query password SNMP QoS report traps Diagnostic traps Generic traps Diagnostic sending enabled Diagnostic destination Diagnostic destination port Diagnostic community Di...

Page 77: ...ty CA which must be stored on the phone first For delivering the root certificate a DLS OpenScape Deployment Service server is required The SRTP type sets the key exchange method for SRTP MIKEY Multimedia Internet KEYing is a key management protocol that is intended for use with real time applications It can specifically be used to set up encryption keys for multimedia ses sions that are secured u...

Page 78: ...es are available RTP SRTP Both non encrypted non secure and encrypted secure media connec tions are offered Non encrypted connections are preferred over encrypted connections i e the phone uses the non encrypted RTP connection if the remote party accepts it and only switches to SRTP if RTP is not accepted With SRTP only only an encrypted secure media connection is allowed if the remote par ty shou...

Page 79: ...d claw keypad mechanism to initiate a factory reset with out requiring an authenticated access can be enabled or disabled The Serial port parameter controls access to the serial port When set to No password a ter minal connected to the port can interact with the phone s operating system without restric tions When Passwd reqd is selected the serial port requires a password for access root user is n...

Page 80: ...Documentation administration fm Security Administration via WBM System Security Access control Administration via Local Phone Administration System Security Access control CCE access Factory reset claw Serial port Access control Submit Reset Factory reset claw CCE access No Password Serial port Enable ...

Page 81: ...ty log entries will occur when the percentage of unarchived entries in the log is as specified or more When set to disabled every new entry will trigger a save only possible via DLS The possible values are 10 20 30 35 40 45 50 55 60 65 70 80 90 The security log upload may be accomplished in two ways If Archive to DLS is enabled if the security log reaches the threshold for un achieved entries the ...

Page 82: ...tive failures to enter the admin password User access Shows the date and time when the phone encountered multiple consecutive failures to enter the user password Administration via WBM System Security Faults Administration System Security Logging Max lines Archive to DLS Archive when at Last archived The entries in this list are only displayed until they are reported to the DLS which usually happe...

Page 83: ... Tries allowed Specifies the maximum number of password entry trials before the pass word is suspended Values 0 no limits 2 3 4 5 No change for hours Specifies a period before a password is allowed to be changed again Value range 0 to 99 Suspended for mins Defines how long a password will be suspended after the number of failed retries has exceeded Value range 0 to 99 History valid for days Define...

Page 84: ...status for the admin password When set to Active the admin password is available for use With Suspended the admin password is not avail able for a period or until reset When set to Disabled all access via the admin password is disabled The status of the admin password can only be set via DLS WPI It is changed internally to suspended when the password has been entered incorrectly more times than al...

Page 85: ...et as value no password would be valid because it would be forbidden to use any character once Min char difference Specifies the minimum number of characters by which a new pass word must differ from the previous password Value range 0 to 24 Administration via WBM Security and Policies Password Character set 3 5 6 4 Change Admin and User password The passwords for user and administrator can be set...

Page 86: ...e configured on the phone and can also be obtained from the certificate to be checked which will have the priority OCSP check If activated the configured OCSR is requested to check if the certificate has been revoked OCSR 1 address Specifies the IP address or FQDN of a primary OCSP responder OCSR 2 address Specifies the IP address or FQDN of a secondary OCSP responder Administration via WBM Securi...

Page 87: ...ion level for the HTTPS server to be used see Section 3 16 2 Common FTP HTTPS Settings Defaults Secure send URL sets the authentication level for the server to which special HTTP re quests are sent on key press Send URL function see Section 3 9 31 Send Request via HTTP HTTPS Secure SIP server sets the authentication level for the SIP server connected to the phone see Section 3 6 7 SIP Registration...

Page 88: ...the registrar containing the contents of Terminal number Data required Terminal number Number to be registered at the SIP registrar Terminal name Name to be registered at the SIP registrar Administration via WBM System System Identity Administration via Local Phone 3 6 1 2 Display Identity If an individual name or number is entered as Display identity and Enable ID is activated it is displayed in ...

Page 89: ...hone is locked a clickable area for making an emergency call is created If a mailbox located at a remote server shall be used its Voice mail number must be entered Admin System Identity Display identity Enable ID If more than one emergency number is needed additional numbers can be configu red in the canonical dial settings Section 3 13 1 Canonical Dialing Configuration Terminal name Display ident...

Page 90: ... possible values are 1 minute 5 minutes 30 minutes 60 minutes 2 hours 4 hours or 8 hours Moreover with OpenScape Desk Phone CP600 this parameter can also be configured by the user The default value is 1 minute Administration via WBM Local functions Energy saving Admin System Features Configuration General Emergency number Voicemail number Voice Mail number Allow refuse Hot warm phone Hot warm dest...

Page 91: ...t OpenScape Desk Phone CP200 only The OpenScape Desk Phone CP200 phone supports the standard IEEE 802 3az Energy Ef ficient Ethernet The energy saving benefit provided by this standard can only be received when the phone is connected to a network component which also is able to support the IEEE 802 3az standard Admin Local Functions Energy saving Backlight time Backlight time Energy saving 2 hours...

Page 92: ...the Dialled tab list of Call Log is that the context menu for the list entry now provides both numbers from the last call associated with the entry as Dial options in the context menu for the list entry similar to that already provided by the context menu for the Details form of such an entry Note that the Call Log display on OpenScape Desk Phone CP200 has been simplified so that an entry only dis...

Page 93: ...he call log or excluded from the call log i e not logged at all decide whether a number which also exists in missed calls tab of call log is to be deleted from call log when this number is called manually when called In the Call Lists missed calls that were completed elsewhere are marked with a check mark For details please refer to the User manual Forwarded calls are not logged under Missed calls...

Page 94: ... set appropriately This is the time offset from UTC Universal Time Coordinated If for instance the phone is located in Munich Germany the offset is 1 or simply 1 if it is located in Los Angeles USA the offset is 8 For countries or areas with half our time zones like South Australia or India non integer values can be used for example 10 5 for South Australia UTC 10 30 If the phone is located in a c...

Page 95: ...r a factory reset the system will be re set to this value Time zone DST zone Area with common start and end date for daylight saving time Value range Australia 2007 ACT South Australia Tasmania Victoria Australia 2007 New South Wales Australia Western Australia Australia 2008 ACT New South Wales South Australia Tasmania Victoria Brazil Canada Canada Newfound land Europe Portugal United Kingdom Eur...

Page 96: ...t in minutes Auto time change Auto DST Enables or disables automatic control of daylight saving time according to the Time zone Value range Yes No Default setting is Yes After a factory reset the system will be reset to this value Administration via WBM User menu User Date and Time Administration via Local Phone Administration Date and Time Time source SNTP IP address Timezone offset The manual se...

Page 97: ...ered the phone is ready to receive incoming calls SIP gateway ad dress gives the IP address or host name of the SIP gateway If configured the SIP gateway is used for outgoing calls otherwise the server specified in SIP server address is used A SIP gateway is able to perform a conversion of SIP to TDM which enables to send calls directly into the public network Data required SIP server address IP a...

Page 98: ...eway SIP server address SIP registar address SIP gateway address Registration SIP Survivability SIP Session SIP Addresses 192 168 1 165 Session timer enabled Session duration seconds Registration timer seconds 3600 3600 Server type OS Voice Submit Reset 192 168 1 165 Backup registration allowed Backup proxy address Backup registration timer seconds 3600 Backup transport Backup OBP flag UDP Realm U...

Page 99: ...ver at which the phone registers Default 5060 SIP gateway Port of the SIP gateway Default 5060 SIP local Port used by the phone for sending and receiving SIP messages Default 5060 Administration via WBM Network Port configuration When changing the SIP Transport protocol from UDP TCP to TLS the SIP port now also have to be changed correspondingly e g SIP port from 5060 to 5061 and on changing vice ...

Page 100: ...umber or Terminal name see Section 3 6 1 1 Terminal Identity SIP server and SIP regis trar address see Section 3 6 6 1 SIP Addresses In unauthenticated mode the server must pre authenticate the user This procedure is server specific and is not described here Authenticated Registration The phone supports the digest authentication scheme and requires some parameters to be configured in addition to t...

Page 101: ...value OS Voice Realm Protection domain for authentication User ID Username required for an authenticated registration Password Password required for an authenticated registration If registration has not succeeded at startup or registration fails after having been pre viously successfully registered the phone will try to re register every 30 seconds This is not configurable If the registration is n...

Page 102: ... ID Password SIP server address SIP registar address SIP gateway address Registration SIP Survivability SIP Session SIP Addresses 192 168 1 165 Session timer enabled Session duration seconds Registration timer seconds 3600 3600 Server type OS Voice Submit Reset 192 168 1 165 Backup registration allowed Backup proxy address Backup registration timer seconds 3600 Backup transport Backup OBP flag UDP...

Page 103: ...rwise the domain of the outbound proxy will be appended Data required Outbound proxy Determines whether an outbound proxy is used or not Value range Yes No Default Yes when System Registration Server type is set to HiQ8000 firmware version V3 onwards Yes Default OBP domain Alternative value for the domain that is given in the outbound re quest Administration via WBM System SIP interface Administra...

Page 104: ...tening port gets opened to allow incoming connection attempts A Persistent connection for SIP TCP will result in only a single client connection to the SIP serv er the SIP server will reuse the available TCP connection for sending SIP requests to the phone like at SIP TLS Persistent SB means persistent connection with Switchback Outbound proxy Default OBP domain Admin System SIP Interface SIP tran...

Page 105: ...e Administration via Local Phone Admin System SIP Interface SIP connection SIP interface Outbound proxy Default OBP domain SIP transport UDP TLS renegotiation Secure RFC5746 Call transaction response timer ms NoCall transaction response timer ms 32000 32000 Reg backoff seconds 60 Submit Reset Connectivity check timer seconds Keep alive format Media Negotiation Media IP Mode 0 Sequence Single IP IP...

Page 106: ...ed for voice transmission With IPv4 only IPv4 is used with IPv6 only IPv6 is used with IPv4_IPv6 both IPv4 and IPv6 can be used but IPv4 is preferred with IPv6_IPv4 both IPv6 and IPv4 can be used but IPv6 is preferred Administration via WBM System SIP interface Administration via Local Phone If SRTP is enabled ANAT interworking is only possible if SDES is configured as the key exchange protocol fo...

Page 107: ...se the phone will not generate a SIP 183 response with early SDP answer to a SIP IN VITE Administration via WBM System SIP interface Administration via Local Phone Admin System SIP Interface Early 183 response SIP interface Outbound proxy Default OBP domain SIP transport UDP TLS renegotiation Secure RFC5746 Call transaction response timer ms NoCall transaction response timer ms 32000 32000 Reg bac...

Page 108: ... the call and stateful proxies can remove any state for the call This feature is sufficiently backward compatible such that only one end of a call needs to im plement the SIP extension for it to work The parameter Session timer enabled determines whether the mechanism shall be used and Session duration seconds sets the expiration time and thus the interval between refresh re INVITEs Data required ...

Page 109: ...n SIP server address SIP registar address SIP gateway address Registration SIP Survivability SIP Session SIP Addresses 192 168 1 165 Session timer enabled Session duration seconds Registration timer seconds 3600 3600 Server type OS Voice Submit Reset 192 168 1 165 Backup registration allowed Backup proxy address Backup registration timer seconds 3600 Backup transport Backup OBP flag UDP Realm User...

Page 110: ...d by DNS SRV set the SIP server port to 0 The web interface path is Network Port configuration SIP server The SIP server address is specified in System Registration SIP server address For details see SIP Ports For details see Section 3 6 6 2 SIP Ports As SIP gateway address enter the DNS domain name for which the DNS SRV records are valid The web interface path is System Registration SIP gateway a...

Page 111: ...erver for outgoing calls This connection check is realized by 2 timers for details see Section 3 6 10 2 Response Timer and Section 3 6 10 3 Non INVITE Transaction Timer For configuring the backup server please refer to Sec tion 3 6 10 5 Backup SIP Server 3 6 10 1 Connectivity Check A regular check ensures that the TLS link to the main SIP server is active When the Connec tivity check timer is set ...

Page 112: ...e rec ommended setting is 3 7 seconds 3700 ms Administration via WBM System SIP interface SIP interface Outbound proxy Default OBP domain SIP transport UDP TLS renegotiation Secure RFC5746 Call transaction response timer ms NoCall transaction response timer ms 32000 32000 Reg backoff seconds 60 Submit Reset Connectivity check timer seconds Keep alive format Media Negotiation Media IP Mode 0 Sequen...

Page 113: ...ation fm A31003 C1000 M101 1 76A9 03 2016 OpenScape Desk Phone CP200 400 600 Administrator Documentation 113 Administration System Settings Administration via Local Phone Admin System SIP Interface Call trans ms ...

Page 114: ...p server is configured the phone will just tidy up internally The data is given in milliseconds The default value is 32 000 for OpenScape Voice the rec ommended setting is 6 seconds 6000 ms Administration via WBM System SIP interface Administration via Local Phone Admin System SIP Interface NonCall transactions ms SIP interface Outbound proxy Default OBP domain SIP transport UDP TLS renegotiation ...

Page 115: ...nds parameter determines the maximum waiting time Administration via WBM System SIP interface Administration via Local Phone Admin System SIP Interface Reg backoff SIP interface Outbound proxy Default OBP domain SIP transport UDP TLS renegotiation Secure RFC5746 Call transaction response timer ms NoCall transaction response timer ms 32000 32000 Reg backoff seconds 60 Submit Reset Connectivity chec...

Page 116: ... proxy server The Backup OBP flag indicates whether or not the Backup proxy server is used as an out bound proxy Data required Backup registration allowed Backup registration flag Determines whether or not the backup proxy is used as a SIP Registrar Value Range Yes No Default Yes Backup proxy address IP address or hostname of the backup proxy server Backup registration timer Expiry time of the reg...

Page 117: ...conds Registration timer seconds 3600 3600 Server type OS Voice Submit Reset 192 168 1 165 Backup registration allowed Backup proxy address Backup registration timer seconds 3600 Backup transport Backup OBP flag UDP Realm User ID Password MLPP base Local dsn uc MLPP Domain Other Domain Backup connection Persistent SB SIP local Backup proxy RTP base Download server default LDAP server HTTP proxy LA...

Page 118: ...er that included ICE attributes for subsequent calls Update SDP allowed Indicates that the phone will generate an updated SDP offer answer as required by the ICE standard TURN IP mapping The TURN server will provide an address mapping between IPv4 and IPv6 peer endpoints In other case not activated only endpoints supporting the required IP family may be addressed Administration via WBM System ICE ...

Page 119: ...didates Backup address Address of the Backup ICE server Backup port Port of the Backup ICE server Backup username Username for authentication with the Backup ICE server Backup password Password for authentication with the Backup ICE server The Main server is tried first but if this is unavailable then the Backup server is tried Administration via WBM System ICE Addressing Administration via Local ...

Page 120: ... ms Sets the Ta timer value in milliseconds which controls the pacing of the candidates gathering Gather RTO timer ms Sets the RTO timer value in milliseconds which controls the pac ing of the ICE Gathering retransmissions sent on a candidate pair Check Ta timer ms Sets the Ta timer value in milliseconds which controls the pacing of the ICE Connectivity Checks sent on a candidate pairs Check RTO t...

Page 121: ...ction 3 9 6 Call Forwarding Standard Do not disturb see Section 3 9 17 Do Not Disturb Refuse call see Section 3 8 1 Allow Refuse Repertory dial key see Section 3 9 19 Repertory Dial Ext int forwarding see Section 3 9 7 Call Forwarding by Call Type Phone book lookups see user manual DSS feature see Section 3 11 6 Direct Station Select DSS BLF feature see Section 3 9 30 BLF Key Line overview see use...

Page 122: ... via Local Phone Admin System Features Feature access Call control Blind transfer 3rd call leg Blind transfer Feature access Services Call associated Call establish Call control 3rd call leg Refuse call Repertory dial key CTI control Submit Reset Call forwarding Do not disturb Group pickup Call deflection Callback Call pickup CTI Phone book lookups BLF feature Line overview DSS feature USB device ...

Page 123: ...ish Callback Call pickup Group pickup Call deflection Call forwarding Do not disturb Refuse call Repertory dial key Ext int forwarding Admin System Features Feature access Call associated Phone book lookups DSS feature BLF feature Line overview Video calls Admin System Features Feature access CTI CTI control Admin System Features Feature access Services Web based manag USB device access Backup to ...

Page 124: ...n via WBM System Features Configuration Administration via Local Phone This parameter can also be configured under System Features Feature access see Section 3 7 Feature access Admin System Features Configuration General Allow refuse Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer seconds Emergency number Allow uaCSTA Server features Not used timeout minutes ...

Page 125: ... the delay period the user can dial a number which will be used instead of the hot warm destination In addition the user will be provided with a dial tone during the delay period With the setting No action hot phone or warm phone functionality is disabled Administration via WBM System Features Configuration Administration via Local Phone Admin System Features Configuration General Hot warm phone H...

Page 126: ...nges to idle mode The Initial digit timer seconds parameter defines the duration of this timespan Administration via WBM System Features Configuration Administration via Local Phone Admin System Features Configuration General Initial digit timer Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer seconds Emergency number Allow uaCSTA Server features Not used time...

Page 127: ...e pickup group can be indicated acoustically and visually if Group pickup visual alert is configured The Group pickup tone allowed parameter activates or deactivates the generation of an acoustic signal for incoming pickup group calls The default is Yes If this is activated Group pickup as ringer determines whether the current ring tone or an alert beep is used If set to Yes a pickup group call wi...

Page 128: ...r action required to accept a pickup call Phone State Grouppickupas ringer yes Grouppickupas ringer no Ringer on Idle Ring tone Speaker Beep Speaker In call Handset Ring tone Speaker Beep Handset Handset Open listening Beep Handset and Speaker Beep Handset and Speaker Headset Ring tone Speaker Beep Headset Headset Open listening Beep Headset and Speaker Beep Headset and Speaker Hands free Beep Spe...

Page 129: ... flashing Pick up key To accept the call the user must confirm the alert by pressing the OK key or by pressing the flashing Pick up key The user can then either lift the handset or press the Speaker key or the Headset key to accept the call If FPK only default setting is selected an incoming call is signaled only by the flashing Pick up key To accept the call the user must press the flashing Pick ...

Page 130: ...User menu User Configuration Outgoing calls Administration via Local Phone User menu 3 8 5 2 Transfer on Hangup This feature applies to the following scenario While A is talking to B C calls A A accepts the call so B is on hold and the call between A and C is active If Transfer on hangup is enabled and A goes on hook B gets connected to C If disabled C will be released when A hangs up and A has th...

Page 131: ... Administration via Local Phone Admin System Features Configuration General Transfer on hangup Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer seconds Emergency number Allow uaCSTA Server features Not used timeout minutes Transfer on hangup 3335 General Bridging enabled Dial plan enabled FPK program timer On No action 30 5 MWI LED Key AlertBar Missed call LED...

Page 132: ...ll in another way The Code for callback cancel all all deletes all the callback requests stored previously on the telephone system SIP server Data required Callback FAC Access code that si sent to the server for all kind of Callback Code for callback cancel all Callback Cancel all Access code for canceling all call back requests on the server Administration via WBM System Features Addressing Admin...

Page 133: ...on 3 8 6 1 Call Completion Used with Asterisk only Administration via WBM System Features Call Completion Administration via Local Phone Admin System Features Call completion Functional CCSS Callback ringer Allow after call s Max callbacks Call completion Functional CCSS Callback ringer Allow after call s 30 altert internal Max callbacks 5 Submit Reset ...

Page 134: ...rver gateway in use the Message waiting server address that is the address or host name of the server that sends message waiting notifications to the phone must be configured With OpenScape Voice this setting is not typically necessary for enabling MWI functionality Administration via WBM System Features Addressing Administration via Local Phone Admin System Features Addressing MWI server URI Conf...

Page 135: ...de settings must result in a VoiceMail summary Data required New items Determines whether new items are indicated Value range Show Hide Alternative label Label for new items New urgent items Determines whether new urgent items are indicated Value range Show Hide Alternative label Label for new urgent items Old items Determines whether new urgent items are indicated Value range Show Hide Alternativ...

Page 136: ...ystem Administration via WBM System Features Addressing Admin Locatl functions Messages settings New items Alternative label New urgent items Alternative label Old items Alternative label Old urgent items Alternative label It is recommended not to enter the full URI but only the user part For instance enter 123 not 123 SIP SERVER ADDRESS A full address in this place might cau se a conflict when Op...

Page 137: ...ated Please note that the Server features parameter despite the name similarity is not related to the Server feature functionality as described in Section 3 9 29 Server Feature Server features is deactivated automatically if System Registration Server type see Section 3 6 7 SIP Registration is set to HiQ8000 Before switching Server features on or off please ensure that both Call Forwarding and DND...

Page 138: ...n Administration via Local Phone Admin System Features Configuration General Server features Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer seconds Emergency number Allow uaCSTA Server features Not used timeout minutes Transfer on hangup 3335 General Bridging enabled Dial plan enabled FPK program timer On No action 30 5 MWI LED Key AlertBar Missed call LED K...

Page 139: ... Phone CP phone The default is Yes Administration via WBM System Features Configuration Administration via Local Phone Access to the users CTI calls menu in User Configuration Incoming Calls can be allowed or disallowed see Section 3 7 Feature access Admin System Features Configuration General Allow uaCSTA Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer secon...

Page 140: ... timeout may be helpful in case a user does a long press on a line key unintentionally and thereby invokes the key configura tion menu The menu will close after the timeout and the key will return to normal line key op eration The timeout ranges from 1 to 5 minutes The default value is 2 The current position in the user or admin menu is kept in case the user admin has exited the menu e g for recei...

Page 141: ...ording device to the phone With the Call recording mode Recording Mode parameter the behaviour of the feature is de termined Disabled Recording is not possible Manual The user starts and stops recording manually using the menu or a free program mable key Auto start The recording starts automatically besides the user can stop and start the recording manually All Calls The recording starts automatic...

Page 142: ... if and how the parties in a call are informed when a call is being recorded Off No audible indication is given Single shot A single audible indication is given when recording commences or resumes Repeated An audible indication is given when recording commences or resumes and repeated periodically during the recording With the Recorder address Recorder number parameter the SIP address of the call ...

Page 143: ...3 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Admin System Features Configuration Call Recording Recorder number Recorder mode Audible notification Recorder Address Recording Mode Audible Notification Off Disabled Call Recording Submit Reset ...

Page 144: ...ured via the WBM System Features Favourites Key module To assign a new function to a key select a function from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to save your changes 3 9 2 How to Enable Long Press for Free Programmable Keys Prerequisites At the phone the configuration menu for a specific programmable key is called by a lon...

Page 145: ...pages as described below Step by Step In the WBM Administrator pages navigate to System Features Configuration and set the FPK program timer to On or Off Click Submit to save your changes System Features Configuration Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer seconds Emergency number Allow uaCSTA Server features Not used timeout minutes Transfer on hang...

Page 146: ... Keys FPKs The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys 3 9 4 Selected Dialing On key press a pre defined call number is called The call number defined in the Dial number parameter is dialed on key press Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs ca...

Page 147: ...rmines the forwarding behaviour If Unconditional is selected any incoming call will be forwarded If On no reply is set the call will be forwarded when the user has not answered within a specified timespan If On busy is selected incoming calls will be forwarded when the phone is busy Use the Key label key number field to define or change the name label of the key To use phone based call forwarding ...

Page 148: ...el displayed to the left of the key is defined in Key label key number It is possible to have an extra key defined for each Call Forwarding Call Type Data required Forwarding type Determines forwarding behaviour Value range CF Unconditional any CF no reply any CF busy any CF unconditional ext CF unconditional int CF no reply ext CF no reply int CF busy ext CF busy int Default CF Unconditional any ...

Page 149: ...orwarding type CF Unconditional any Destination Forward any call to Destination Forwarding Forwarding Favourites Forwarding No reply Forwarding Busy Forwarding Unconditional 2153 Submit Reset Forward external calls to Destination 2102 Forward internal calls to Destination not set Forward any call to Destination 2152 Forward external calls to Destination 2102 Forward internal calls to Destination 2...

Page 150: ... please refer to How to Config ure Free Programmable Keys FPKs Administration via WBM System Features Program keys Ringer off 3 9 9 Hold The call currently selected or active is put on hold A held call can be retrieved by pressing the key a second time Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on th...

Page 151: ...ia WBM System Features Program keys Alternate 3 9 11 Blind Call Transfer A call is transferred without consultation as soon as the phone goes on hook or the target phone goes off hook Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure p...

Page 152: ...e connected to each other while the phone that has initiated the transfer is dis connected Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Config ure Free Programmable Keys FPKs Administration via ...

Page 153: ... Programmable Keys FPKs Administration via WBM System Features Program keys Deflect 3 9 14 Shift Level Shift the level for the programmable keys When activated the functions assigned to the shifted level are available on the keys Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For detai...

Page 154: ...figure program keys please refer to How to Config ure Free Programmable Keys FPKs Administration via WBM System Features Program keys Conference 3 9 16 Accept Call via Headset On key press an incoming call is accepted via headset Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For detai...

Page 155: ...s Administration via WBM System Features Program keys Do Not Disturb 3 9 18 Group Pickup On key press a call for a different destination within the same pickup group is answered Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program...

Page 156: ...l Example 3333 enter a pause e g for exit code or international dialing Example 0 011511234567 Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Config ure Free Programmable Keys FPKs Administration ...

Page 157: ... FPKs The Feature code to be entered is definded in OpenScape Voice SIP Server For Hunt Group e g the code Busy status is used Administration via WBM System Features Program keys Feature toggle 3 9 21 Mobility Mobile User Logon The mobility feature enables users to transfer their personal settings such as their key layout or personal phonebook from one phone to another The data is stored and manag...

Page 158: ...nt ways to configure program keys please refer to How to Config ure Free Programmable Keys FPKs Administration via WBM System Features Program keys Directed pickup 3 9 23 Callback When the remote phone called is busy does not reply the user can send a callback request to the server by pressing this key Use the Key label key number field to define or change the name label of the key Free Programmab...

Page 159: ...ble Keys FPKs Administration via WBM System Features Program keys Cancel callbacks 3 9 24 Pause Callbacks With this this function the user can pause the execution of all pending callback requests Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to...

Page 160: ...fig ure Free Programmable Keys FPKs Administration via WBM System Features Program keys Resume callbacks 3 9 26 Consultation When the phone is engaged in an active call this function opens a dialing menu to make a con sulation call Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For det...

Page 161: ...onfig ure Free Programmable Keys FPKs Administration via WBM System Features Program keys Call waiting 3 9 28 Call Recording Starts or stops call recording for configuring call recording see Section 3 8 13 Call Record ing Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regar...

Page 162: ...can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Config ure Free Programmable Keys FPKs Administration via WBM System Features Program keys AICS Zip tone 3 9 29 Server Feature Invokes a feature on the SIP server The status of the feature can be monitored via the LED associated to the key The feature is ava...

Page 163: ...g login logout for flexible working hours The Protocol parameter defines whether HTTP or HTTPS is to be used for sending the URL to the server The Web server address is the IP address or DNS name of the remote server to which the URL is to be sent The Port is the target port at the server to which the URL is to be sent The Path is the server side path to the desired function i e the part of the UR...

Page 164: ...If the Push support parameter is activated the LED is controllable by a combination of an HTTP push request and an XML document For further information see the XML Applications Developer s Guide The Symbolic name is used to assign a push request from the application server to the appro priate free programmable key resp fixed function key This value must be unique for all keys involved Data require...

Page 165: ...LED control by push requests from the server Symbolic name Assigns a push request to the appropriate free programmable key resp fixed function key Administration via WBM Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys pl...

Page 166: ...keys Built in forwarding 3 9 33 2nd Alert This function allows for monitoring and accepting a second incoming call When a call is ringing while the user is dialing the LED will light up As soon as the user presses the key information about the incoming call is presented and the user can accept the call If a call is ringing and another call starts ringing shortly after the LED will light up and the...

Page 167: ...formation about the personal and corporate phonebook please refer to the user guide for OpenScape Desk Phone CP200 phones For more information about the corporate phonebook please see Section 3 17 Corporate Phonebook Directory Set tings Administration via WBM System Features Program keys Personal directory System Features Program keys Corporate directory 3 9 35 Show phone screen OpenScape Desk Pho...

Page 168: ...three keys which can be reprogrammed with specific functions The preset is Hold Transfer Conference If you reset the phone these keys will be reset to the default factory settings Administration via WBM System Features Fixed keys To assign a new function to a key select a function from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to s...

Page 169: ... which can have a form similar to an E mail address or can be a phone number It is defined by the Address parameter For registra tion of the line a corresponding entry must exist on the SIP server resp the SIP registrar server A label can be assigned to the line key by setting its Key label Every keyset must necessarily have a line key for the primary line To configure the key of the primary line ...

Page 170: ...dpoint A line that is configured as primary line on one phone can be configured as secondary line on other phones When Allow in overview is set to Yes the line will be visible in the line overview on the phone s display If a line is configured as hot line the number indicated in Hot warm destination is dialed im mediately when the user goes off hook This number is configurerd in the user menu unde...

Page 171: ...ity assigned to the line for the selection of an outgoing line Default 0 Address Address phone number which has a corresponding entry on the SIP server registrar Realm Domain wherein user id and password are valid User Identifier User name for authentication with the SIP server Password Password for authentication with the SIP server Shared type Determines whether the line is a shared line shared ...

Page 172: ...a new function to a key select from the drop down list box To view or modify the Parameters associated with the key use the Edit button edit Selected dialling edit Hold edit Clear no feature assigned edit Clear no feature assigned edit Clear no feature assigned edit Mobility edit Label Selected dialling Label Hold Label Mobility Clear no feature assigned edit 1 2 3 4 5 6 7 8 Normal Key Shifted Cle...

Page 173: ...nu the menu path is the same Line It is recommended that primary lines are only configured on keys 1 to 6 This ensures compatibility with athe mobility feature when using devices with 6 or fewer programmable feature keys Key label 1 Primary line Ring on off Ring delay seconds Selection order Address Realm User Identifier Password Shared type Allow Overview Submit Reset 0 0 No Action Hot warm actio...

Page 174: ...rmines whether the line LEDs will be lit for a few seconds if they have been registered successfully with the SIP server on phone startup The Originating line preference parameter determines which line will be used when the user goes off hook or starts on hook dialing The following preferences can be configured idle line An idle line is selected The selection is based on the Hunt ranking parameter...

Page 175: ...tation forwarding i e the for warding function of OpenScape Desk Phone CP200 400 600 If Forward indication is activat ed and station forwarding is active for the corresponding line the LED of the line key blinks Preselect mode determines the phone s behaviour when a call is active and another call is ringing If the parameter is set to Single button the user can accept the call a single press on th...

Page 176: ...Line action mode Determines the consequence for an established connection when the line key is pressed Value range Hold Release Default Hold Show focus Determines whether the line key LED blinks or is steady when it is in use Value range Yes No Default Yes Reservation timer Sets the period in seconds after which a line reservation is cancelled If set to 0 the reservation timer is deactivated Defau...

Page 177: ...vation timer seconds Forwarding indicated Preselect mode Keyset operation Preselect timer idle line hold Rollover ring alert beep Submit Reset 60 ringing line single button Preview mode Preview timer 8 Bridging priority Preview overwrites brid Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer seconds Emergency number Allow uaCSTA Server features Not used timeou...

Page 178: ...ne Appearance Keyset Administration via Local Phone Administration via Local Phone Admin System Features Keyset operation Rollover ring LED on registration Orig line pref Term line pref Line action mode Show focus Reservation timer Forward indicated Preselect mode Preselect timer Admin System Features Configuration General Bridging enabled ...

Page 179: ...ity of the call party If the line is configured to ring the identity of the call party will be re vealed The preview mode can be configured as temporary or as permanent If System Features Keyset operation Preview mode is disabled preview mode will end when the user uses the previewed line or a new call is started in any other way or if the focus is changed away from call view If the parameter is e...

Page 180: ...e key 2x while line view is displayed n rel n rel n rel n rel 1st press line status 2nd press bridge confer ence Press busy second line key 1x n rel n rel n rel n rel Bridge conference Preview key is pressed first LED on and the Line key is pressed once or twice Press busy second line key 1x n rel n rel Bridge conference Preview LED off Press busy second line key 1x n rel n rel Bridge conference P...

Page 181: ...nvokes bridging if Bridging priority Preview overrides bridging then pressing the line key displays the line status however pressing the line key twice bridging will be invoked 3 11 5 Immediate Ring Enables or disables the preset delay for all line keys This feature only applies to keyset lines The label displayed to the left of the key is defined in Key label key number Use the Key label key numb...

Page 182: ...f a second call arrives outside the interval it will be treated just like any other incoming call The default is 3 If Deflecting call enabled is checked the user can forward an alerting call to the DSS target by pressing the DSS key The default is No If Allow pickup to be refused is checked the user is enabled to reject a call alerting on the line associated with the DSS key The default is No The ...

Page 183: ...ted with the DSS key User Identifier gives the SIP user ID of the line associated with the DSS key Password provides the password corresponding to the SIP user ID The Outgoing calls parameter determines the behaviour of a call over the DSS line at the tar get phone If set to Direct any forwarding and Do not Disturb settings on the target phone will be overridden so that a call will always alert If...

Page 184: ...ddress of Record of the destination that is assigned to the DSS key Realm SIP Realm of the DSS destination User ID SIP user ID of the DSS destination Password Password corresponding to the SIP user ID Outgoing calls Determines whether forwarding and DND at the target phone will be over ridden on a DSS call Value range Normal Direct Default Normal Action on calls Handling of an active call when pre...

Page 185: ...Configuration Keyset Lines form will be absent If a matching distinctive ringer name is found then the Ringer items are editable with the initially shown value being the same as the value in the Admin Ringer setting form Changes made to the Ringer values by the User will also change the matching distinctive ringer values in Admin Ringer setting Destinctive Ringers are not applicable for DSS Keys D...

Page 186: ...istinctive ringing Name Ringer sound Pattern melody Ringer2 mp4 Ringer3 mp3 Ringer5 mp3 Ringer2 mp3 Ringer4 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 8 4 3 3 8 3 3 3 3 3 3 3 3 3 3 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring alert internal alert externa alert recall ale...

Page 187: ...er setting Distinctive 1 15 Name Ringer sound Ringer in UserMenu Pattern melody Ringer melody in UserMenu Pattern sequence Ringer tone sequence in User Menu Duration Audible User Menu Configuration Keyset Lines xx Ringer file Ringer sound in Admin Menu Ringer melody Pattern melody in Admin Menu Ringer sequence Pattern sequence in Admin Menu Ring delay seconds Address Primary line Allow in overview...

Page 188: ...cal na tional code and Local enterprise number as prefixes If for instance the user enters the ex tension 1234 the local country code is 49 the local national code is 89 and the local en terprise number is 722 the resulting number in canonical format is 49897221234 Key Module X Clear no feature assigned To assign a new function to a key select from the drop down list box To view or modify the Para...

Page 189: ...ength 5 Operator codes List of extension numbers for a connection to the operator The numbers entered here are not converted to canonical format Maximum length 50 Optional Emergency numbers List of emergency numbers to be used for the phone If there are more than one numbers they must be separated by commas The numbers entered here are not converted to canonical format Maximum length 50 Optional I...

Page 190: ... Local public form Default value All external numbers are dialed in their simplest form Thus a number in the local public network region does not have the region code prefix Numbers in the same country but not in the local region are dialled as national numbers Numbers for a different country are dialled using the international format National public form All numbers within the current country are...

Page 191: ...ill be prefixed with Administration via WBM Local functions Locality Canonical dial settings Local functions Locality Canonical dial Canonical dial settings Local country code National prefix digit Local national code 89 0 Minimum local number length 4 Local enterprise node PSTN access code 0 723 International access code 00 Submit Reset 49 Operator codes Emergency numbers Initial extension digits...

Page 192: ...Local Functions Locality Canonical settings Local country code National prefix digit Local national code Min imum local num ber length Local enterprise node PSTN access code International access code Operator code Emergency number Initial extension digits Admin Local Functions Locality Canonical dial Internal numbers External numbers External access code Internat iona l access ...

Page 193: ...ing of country codes national codes and enterprise nodes Then the result of this operation is matched against the entries in the local phone book Up to 5 patterns can be defined The Local code 1 5 parameters define up to 5 different local enterprise nodes whilst International code 1 5 define up to 5 international codes that is fully qualified E 164 call numbers for use in a PSTN Data required Loca...

Page 194: ...0 600 Administrator Documentation administration fm Dialing Administration via Local Phone Admin Local Functions Locality Canonical lookup Local code 1 International 1 Local code 2 International 2 Local code 3 International 3 Local code 4 International 4 Local code 5 International 5 ...

Page 195: ...ormation are included in appropriate SIP messag es or not included in any SIP messages but such information are allowed to be configured Data required Phone location Value range Signalled Not signalled Default Signalled Administration via WBM Locality Phone Location Administration via Local Phone Admin Local Functions Locality Phone location Phone location Phone location Phone location Signalled S...

Page 196: ...t that the phone s dial plan does not interfere with the dial plan in the SIP server PBX or public network The dial plan can be created and uploaded to the phone using the DLS please refer to the De ployment Service Administration Manual The DLS can also export and import dial plans in csv format For details about the composition of a dial plan please refer to Section 5 5 Ex ample Dial Plan The cu...

Page 197: ...use this information to choose a ring tone according to the call type from the Distinctive ringer table User Configuration Outgoing calls Immediate dialing Admin System Features Configuration General Dial plan Admin General Information Dial plan ID Dial plan status Voice Mail number Allow refuse Hot warm phone Hot warm destination Initial digit timer seconds Emergency number Allow uaCSTA Server fe...

Page 198: ...elody pattern that will be used if Ringer sound is set to Pattern Pattern sequence determines the length for the melody pattern and the interval between the repetitions of the pattern There are 3 variants 1 1 sec ON 4 sec OFF 2 1 sec ON 2 sec OFF 3 0 7 sec ON 0 7 sec OFF 0 7 sec ON 3 sec OFF The Duration parameter determines how long the phone will ring on an incoming call The range is 0 300 sec W...

Page 199: ...ted can be selected and configured via the User menu as shown in Section 3 14 3 Special Ringers Administration via WBM Admin Ringer setting Distinctive Ringer setting Pattern This page allows you to set up interworking with other IP phone systems that support distinctive ringing Name Ringer sound Pattern melody Ringer2 mp4 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Ringer2 mp3 Rin...

Page 200: ...er names as a special ringer type and the User has access to configure a different audio file or pattern for this distinc tive ringer via their Special ringer table Any change made by the User to this special ringer will be reflected in the Distinctive ringer table and any change made by Admin in the Distinc tive ringer table will be reflected in the Special ringer table Administration via WBM Adm...

Page 201: ...needs to map the call types to specific ringers via the Ringer setting mapping table in Admin Ringer setting Distinctive Each call type can be mapped to a spe cific Ringer sound Pattern melody and Pattern sequence This page allows you to change the ringer played for a limited range of special incoming calls where the type of call has been signalled to the phone Internal Extermal Recall Emergency S...

Page 202: ...er a pattern i e melody or a specific sound file shall be used as ringer Pattern melody selects the melody pattern that will be used if Ringer sound is set to Pattern Pattern sequence determines the length for the melody pattern and the interval between the repetitions of the pattern There are 3 variants 1 1 sec ON 4 sec OFF 2 1 sec ON 2 sec OFF 3 0 7 sec ON 0 7 sec OFF 0 7 sec ON 3 sec OFF User A...

Page 203: ...MP server if an un authorized attempt is made to log off the mobile user Logoff Trap Delay defines the timespan in seconds between the unauthorized logoff attempt and the trap message to the SNMP server Timer Medium Priority determines the timespan in seconds between a change of user data in the phone and the transfer of the changes to the DLS server The Mobility Feature parameter indicates whethe...

Page 204: ...ility Administration via WBM Administration via Local Phone Admin Mobility Unauthorized Logoff Trap Logoff Trap Delay Timer Medium Priority Mobility Feature Managed Profile Error Count Local Logoff Trap Delay Timer Medium Priority Mobility Feature Mobility Submit Reset 300 Managed Profile Error Count Local Unauthorised Logoff Trap 60 0 ...

Page 205: ...port FTP Account FTP Username FTP path and HTTPS base URL in common they can be specified here These settings will be used for a specific file type if its Use defaults parameter is set to Yes Additional log messages are issued for the following scenarios Update has been allowed due to override flag being set Whole part number is not recognized Block 4 of part number is not recognized Downloaded so...

Page 206: ...th Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use If no port number is specified here port 443 is used Only applicable if Download method is switched to HTTPS Administration via WBM File transfer Defaults Administration via Local Phone Admin File Transfer Defaults Download method Server Port Account Username Password FTP path HTTPS base ...

Page 207: ...o the phone the following verifcation is performed 1 If new software bind has hardware level header included in the bind header Hardware level of new bind is compared with phone s hardware level If compatible or if Override is set Proceed with update If NOT compatible Abandon update and return to original application 2 If new software bind does NOT have hardware level header included in the bind h...

Page 208: ... software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name F...

Page 209: ... via WBM File transfer Phone application Administration via Local Phone Admin File Transfer Phone application Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Phone application Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After submit do nothing Use def...

Page 210: ... WBM File transfer Phone application In the File transfer Phone application dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Phone app On OpenScape Desk Phone CP200 Press the OK key A context menu opens In the context menu select Download The download will start immediately On OpenScape Desk Phone CP400...

Page 211: ... access settings shall be used Value range Yes No Filename Specifies the file name of the image file Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Pa...

Page 212: ...cal Phone On OpenScape Desk Phone CP400 OpenScape Desk Phone CP600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Picture Clip Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Picture clip Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FT...

Page 213: ...rt Download via WBM File transfer Phone application In the File transfer Picture clip dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Picture clip On OpenScape Desk Phone CP400 OpenScape Desk Phone CP600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Picture...

Page 214: ...ase Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTT...

Page 215: ...iles Administration via WBM File transfer LDAP Administration via Local Phone Admin File Transfer LDAP Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename LDAP Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After submit do nothing Use defaults ...

Page 216: ...oad and press the Submit button Start Download via Local Phone In the administration menu set the focus to LDAP On OpenScape Desk Phone CP200 Press the OK key A context menu opens In the context menu select Download The download will start immediately On OpenScape Desk Phone CP400 OpenScape Desk Phone CP600 Press the Soft Key labeled Download The download will start immediately The OpenScape Desk ...

Page 217: ...40 px Height 70 px 16 Bit color depth 65k colors If the size should deviate from these values the image will appear skewed For assistance on how to create a logo file for OpenScape Desk Phone CP600 see Section 5 2 How to Create Logo Files 3 16 6 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 16 2 Common FTP HTTPS Settings Defaults are to be used Use default must be ...

Page 218: ...he server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Logo Administration via Local Phone Admin File Transfer Logo Use default ...

Page 219: ...l phone menu Start Download via WBM In the File transfer Logo dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Logo On OpenScape Desk Phone CP600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Logo Logo Download method FTP Server address FTP Server port 21 19...

Page 220: ...the default FTP HTTPS access settings see Section 3 16 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies action...

Page 221: ...rectory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Screensaver Administration via Local Phone Admin File Transfer Screensaver Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Screensaver Download method FTP Server ...

Page 222: ...one menu Start Download via WBM In the File transfer Screensaver dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Screensaver On OpenScape Desk Phone CP600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Screensaver Screensaver Download method FTP Server addre...

Page 223: ... of 48 kbit sec to 112 kbit s and a length of max 1 minute is recommended Although the phone software can play stereo files mono files are recommended as the phone has only 1 loudspeaker See the following table for estimated file size mono files The download of ringer files via WBM or local menu is possible only for OpenScape Desk Phone CP600 The file size for a ringer file is limited to 1 MB If t...

Page 224: ...Filename Specifies the file name of the phone software After submit Specifies action after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use Server port Port number of the FT...

Page 225: ...inistration via WBM File transfer Ringer file Administration via Local Phone Admin File Transfer Ringer Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Ringer file Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After submit do nothing Use defaults ...

Page 226: ...e Local phone menu Start Download via WBM In the File transfer Ringer dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Ringer On OpenScape Desk Phone CP600 Press the Soft Key labeled Download The download will start immediately Admin File Transfer Ringer Ringer file Download method FTP Server address FT...

Page 227: ... Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP ...

Page 228: ...nistration via WBM File transfer Dongle key Administration via Local Phone Admin File Transfer Dongle key Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename Dongle key Download method FTP Server address FTP Server port 21 FTP account FTP username FTP password FTP path Submit Reset FTP HTTPS base URL Filename After submit do nothing Use defaults ...

Page 229: ...After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Dongle key On OpenScape Desk Phone CP200 Press the OK key A context menu opens In the context menu select Download The download will start immediately On OpenScape Desk Phone CP400 OpenScape Desk Phone CP600 Press the Soft Key labeled Download The download will star...

Page 230: ...the LDAP server Depending on the setting of Transport the Secure Port for TLS or the Server port for TCP are to be defined If the Authentication is not set to Anonymous the user must authenticate himself with the server by providing a User name and a corresponding Password The user name and password are defined by the administrator The user name is the string in the LDAP bind request e g C GB O SI...

Page 231: ...ser name used for authentication with the LDAP server in the LDAP bind re quest Password Password used for authentication with the LDAP server Search trigger timeout Timespan between entering the last character and search string submission to the LDAP server Administration via WBM Local functions LDAP Settings Administration via Local Phone Admin Local Functions LDAP Server address LDAP server por...

Page 232: ...l count up when negotiat ing The default value is 5010 The number of the port used for RTCP will be the RTP port number increased by 1 Administration via WBM Network Port Configuration Administration via Local Phone Admin Network Port configuration RTP base SIP registrar SIP gateway SIP local Backup proxy RTP base Download server default LDAP server HTTP proxy 5010 Port configuration LAN port spee...

Page 233: ...c as well as assign a ranking number to it The Packet size i e length in milliseconds of the RTP packets for speech data can be set to 10ms 20ms 30ms 60ms or to automatic detection Data required Silence suppression Suppression of data transmission on no conversation Value range On Off Default Off Allow HD icon If On an additional icon is shown when codec G 722 is used Value range On Off Default On...

Page 234: ... fm Speech Administration via WBM Speech Codec preferences Administration via Local Phone Admin Speech Codec Preferences Silence suppression Allow HD icon Packet size G 711 G 729 G 722 Allow HD icon Codec preferences Submit Reset G 711 ranking G 729 ranking Silence suppression Automatic Packet size X X G 722 ranking Allow HD icon ...

Page 235: ... active audio device headset loudspeaker handset 3 19 Password The passwords for user and administrator can be set here They have to be confirmed after entering The default factory setting for the administrator password is 123456 it should be changed after the first login see Change Admin and User password The factory setting for the user password is not set i e no password Usable characters are 0...

Page 236: ...r password Take the follow ing steps to initiate a factory reset 1 On the phone press the Service Settings key to activate the administration menu the Menu key toggles between the user s configuration menu and the administration menu 2 Press the number keys 2 8 9 simultaneously The factory reset menu opens If not the key combination is deactivated due to security reason 3 In the input field enter ...

Page 237: ...required for this operation 124816 Administration via WBM Maintenance Factory reset Administration via Local Phone 3 22 SSH Secure Shell Access The phone s operating system can be accessed via SSH for special troubleshooting tasks Hereby the administrator is enabled to use the built in Linux commands As soon as SSH access has been enabled using the WBM the system can be accessed by the user admin ...

Page 238: ...cess minutes defines the timespan in minutes within which the SSH connection must be established After it has expired a logon via SSH is not possible The possible values ranges from 1 to 10 Session minutes defines the maximum length in minutes for an SSH connection After it has expired the admin user is logged out The possible values are 5 10 20 30 60 Administration via WBM Maintenance Secure Shel...

Page 239: ...Value range 0 no backlight 1 cathode tube backlight 2 LED backlight Part Number Shows the part number of this telephone UBoot version Shows the software version of the UBoot loader Display on the WBM General information Display on the Local Phone Some of the diagnostic tools and functions may reveal personal data of the user such as caller lists Thus with regards to data privacy it is recommended ...

Page 240: ...wed by the administrator on the local pho ne by selecting Diagnostic information View The Diagnostic Information can also be viewed by the user on the local phone by selecting User Diagnostic information 2011 10 16 20 22 33 00 Terminal number 3339 01 SIP server 192 168 1 230 02 SIP port 5060 03 SIP registrar 192 168 1 230 04 SIP registrar port 5060 05 SIP gateway 192 168 1 230 06 SIP gateway port ...

Page 241: ...nostic scenario or trace file is full For enabling tracing on all involved solution components a call must be recognized to be a di agnostic call Therefore a special SIP header will be added to the signalling messages All components which are able to support such a call will then switch on traces and send the traces to DLS server which will forward them to a pre defined OSVTM server A dial prefix ...

Page 242: ...ree digits and the hash Example 333 Administration via WBM Maintenance Diagnostic call Administration via Local Phone Admin will not be able to change trace settings or can not clear the existing phone traces during an active diagnostic tracing If admin tries to change trace configuration or delete existing trac es this will not be allowed and admin will get the following error Change not allowed ...

Page 243: ...mirror facility allows for monitoring all network traffic at the phone s LAN port Additionally there is a possibility to monitor LAN traffic and port settings in the Local user menu User Network information Phone address Web address IPv4 address IPv6 Global Address IPv6 Linklocal Address LAN RX LAN TX PC RX PC TX LAN autonegotiated LAN information PC autonegotiated PC information ...

Page 244: ...VLAN ID and QoS Quality of Service parameters for voice trans port Network policy signalling VLAN ID and QoS Quality of Service parameters for sig nalling LLDP MED capabilities The LLDP MED TLVs supported by the phone and the switch as well as the specific device class they belong to MAC_Phy configuration Identifies the possible duplex and bit rate capability of the send ing device its current dup...

Page 245: ... an error message is displayed Admin Network LLDP MED operation Extended Power Network policy voice LLDP MED cap s MAC_Phy config System cap s TTL LLDP MED TLV s Received Mon Oct 27 10 41 14 2013 Channel ID TLV Data ID 00 3E 37 01 20 01 TTL TLV Data records 120 System Caps TLV Data Supported Other Repeater Enabled Other Repeater Sent Received Sent Mon Oct 27 10 41 14 2013 Channel ID TLV Data ID 16...

Page 246: ... tool contained in the phone software The Pre Defined Ping tests provide pinging for a pre defined selection of servers DLS SIP server and SIP registrar Ping tests enables the pinging of a random IP address The Pre Defined Trace tests provide traceroute tests for a pre defined selection of servers DLS SIP server and SIP registrar Traceroute enables traceroute tests for a random IP address Administ...

Page 247: ... be triggered when the available main memory RAM falls below a given threshold value As memory consumption is assumed to be higher during working hours two thresholds are configurable The High Threshold MBs parameter defines the threshold for off time For OpenScape Desk Phone CP200 the default value is 20 MB and for OpenScape Desk Phone CP400 OpenScape Desk Phone CP600 it is 30 MB With Low Thresho...

Page 248: ...ns SIP DE de DD MM YYYY 24HR 0 NO_APP_PROP 3664 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 SIP 110924 3665 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 SIP 110924 1929 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 SIP 110924 2515 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon lo...

Page 249: ...ile will be deleted on pressing the Submit button and a new empty trace file will be generated By default it is unchecked You can read the log files by clicking on the appropriate hyperlinks the hyperlinks work only if the file in question has been created The following logs can be viewed Download trace file The trace data according to the settings specified for the services Download old trace fil...

Page 250: ...For details please refer to Section 3 13 4 Dial Plan and Section 5 5 Dial Plan Download Database file Configuration parameters of the phone in SQLite format Download HPT remote service log file Log data from the HPT service Download security log file Log data from the Security Log Service By pressing Submit the trace settings are submitted to the phone With Reset the recent changes can be canceled...

Page 251: ...lved in the passing of call related information and signaling to and from the CSTA ser vice Component registrar Handles data relating to the type of phone e g OpenScape Desk Phone CP200 400 600 CSTA service Any CSTA messages are handled by this service CSTA messages are used within the phone by all services as a common call progression and control protocol Data Access service Allows other services...

Page 252: ...dset and loudspeaker Media recording service Logs the data flow generated with call recording Mobility service Handles the mobility feature whereby users can log onto different phones and have them configured to their own profile OpenStage client management Provides a means by which other services within the phone can interact with the database Password management service Verifies passwords used i...

Page 253: ...he creation and parsing of SIP messages This service communicates directly with the SIP stack Team service Primarily concerned with keyset operation Tone generation service Handles the generation of the tones and ringers on the phone Transport service Provides the IP LAN interface between the phone and the outside world USB backup service Used to make backup restore to from USB stick by using pass...

Page 254: ...tes Trace timeout minutes 0 65536 Automatic clear before start Tone geberation service vCard parser service SIP signalling USB backup service 802 1x service Voice mail OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF Application framework Call View Clock Service Communications CSTA service Desktop AGP Phonelet Health service Instrumentation service Journa...

Page 255: ...ion 3 24 10 25 No Tracing for All Services The following sections describe the EasyTrace profiles available for the phone 3 24 10 1 Bluetooth handsfree profile This profile is available only on OpenScape Desk Phone CP600 telephones Diagnostics EasyTrace Profiles Bluetooth handsfree profile 3 24 10 2 Bluetooth headset profile This profile is available only on OpenScape Desk Phone CP600 telephones D...

Page 256: ...handsfree profile File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Data Access service Media control service OpenStage client management Voice engine service Media processing service Component registrar TRACE TRACE DEBUG LOG TRACE TRACE Bluetooth service TRACE Submit Reset Trace levels for components Download trace file Download saved trace file Call connect...

Page 257: ...ace file Download saved trace file Call log problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service Application framework Desktop Journal service Call Log TRACE TRACE LOG TRACE TRACE TRACE Submit Reset Trace levels for components Download trace file Download saved trace file Call recording File size Max 6290000 bytes Trac...

Page 258: ...on File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service DLS client management Service framework Certificate management LOG TRACE LOG TRACE TRACE Submit Reset Trace levels for components Download trace file Download saved trace file DLS data errors File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear befor...

Page 259: ...ace file Download saved trace file Help application problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service Application framework Web server service Application menu LOG TRACE LOG TRACE TRACE Help DEBUG Submit Reset Trace levels for components Download trace file Download saved trace file Key input problems File size Max ...

Page 260: ...file LAN connectivity problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Transport service Component registrar TRACE LOG TRACE HTTP service TRACE Submit Reset Trace levels for components Download trace file Download saved trace file Messaging application problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clea...

Page 261: ...ved trace file Mobility problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Data Access service DLS client management Mobility service Administration TRACE TRACE LOG TRACE Submit Reset Trace levels for components Download trace file Download saved trace file Phone administration problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Autom...

Page 262: ...cal problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Health service Application framework Journal service Application menu LOG TRACE LOG TRACE TRACE Desktop TRACE Submit Reset Trace levels for components Download trace file Download saved trace file Phonebook LDAP problems File size Max 6290000 bytes Trace timeout minutes 0 10485...

Page 263: ...on problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start AGP Phonelet LOG Submit Reset Trace levels for components Download trace file Download saved trace file Sidecar problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Sidecar service Component registrar TRACE LOG TRACE Submit Reset Trace lev...

Page 264: ...race file SIP standard singleline File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Communications CSTA service SIP signalling SIP messages Call View TRACE LOG TRACE TRACE DEBUG SIP call control DEBUG Submit Reset Trace levels for components Download trace file Download saved trace file Speech problems File size Max 6290000 bytes Trace timeout minutes 0 10485...

Page 265: ...10 21 Tone Diagnostics EasyTrace Profiles Tone problems Submit Reset Trace levels for components Download trace file Download saved trace file Tone problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Health service Tone generation service Media processing service Component registrar TRACE LOG TRACE TRACE ...

Page 266: ...e recognition problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Voice engine service Call View Media processing service Phonebook Media control service TRACE TRACE TRACE TRACE TRACE Voice recognition TRACE Submit Reset Trace levels for components Download trace file Download saved trace file Web based management File size Max 6290000 bytes Trace time...

Page 267: ...s Diagnostics Bluetooth Advanced Traces 3 24 12 M5T Advanced Traces Diagnostics M5T Advanced Traces Submit Reset Trace levels for components Download trace file Download saved trace file 802 1x problems File size Max 6290000 bytes Trace timeout minutes 0 1048576 Automatic clear before start Component registrar Data Access service Certificate management LOG TRACE TRACE Clear all profiles Pressing s...

Page 268: ...tration A31003 C1000 M101 1 76A9 03 2016 268 OpenScape Desk Phone CP200 400 600 Administrator Documentation administration fm Diagnostics M5T Advanced Traces SIP M5T stack M5T trace components Submit Reset OFF ...

Page 269: ...b a threshold value has been exceeded during the observation interval EOS End of Session A report is created if a telephone conversation longer than the Minimum session length has just ended EOR End of Report Interval A report is created if the report interval has just passed Report interval seconds Time interval between the periodical observations Default 60 Observation interval seconds During th...

Page 270: ...ther falls below this minimum value a report is created Default 8 Compressing codecs The following threshold values apply to compressing codecs Lost packets per 1000 packets When the number of lost packets exceeds this maxi mum value during the observation interval a report is created Default 10 Consecutive lost packets When the number of lost packets following one another ex ceeds this maximum va...

Page 271: ...ecutive Good consecutive Compressing Lost packets K Lost consecutive Good consecutive Generation Codec independent threshold values Report interval seconds Observation interval seconds 60 10 20 Minimum session length 100 millisecond units Report mode EOS Threshold exceeded Maximum jitter milliseconds 20 100 Average round trip delay milliseconds Non compressing codec threshold values Lost packets p...

Page 272: ... added to the seconds for an exact end time SNMP specific trap type The trap type is a 5 bit value calculated from a list of threshold exceeding bits Every time a threshold is exceeded the associated bit is set otherwise it is cleared The trace type bits are defined as follows Bit 0 Jitter threshold was exceeded Bit 1 Delay threshold was exceeded Bit 2 Threshold for lost packets was exceeded Bit 3...

Page 273: ...mber in the list counts single lost packets the second number counts sequences of two lost packets and so on The last number counts sequences of more than 10 lost packets Periods of consecutive lost packets Number of observation intervals in which the threshold for consecutive lost packets was exceeded Consecutive good packets CGP List of sequences consecutive packets that were all processed group...

Page 274: ...taken from the shelf containing a gateway Slot number The slot number where the phoneis connected in the shelf Endpoint type Type of the local phone Version Software version of the local phone Subscriber number type Type of subscriber number assigned to the local phone The possible types are 1 local number extension only 2 called number network call 3 E 164 number of the local phone Subscriber num...

Page 275: ...Periods of lost packets Consecutive packet loss CPL Periods of consecutive lost packets Consecutive good packets CGP Periods of consecutive good packets Count of jitter buffer overruns Count of jitter buffer under runs Codec change on the fly Periods with at least one threshold exceeded HiPath Switch ID LTU number Slot number Endpoint type Version Subscriber number type Subscriber number Call ID M...

Page 276: ... dump will be saved to a file By default this function is activated If Delete core dump is activated the current core dump file is deleted on Submit By default this is not activated If one or more core dump file exist hyperlinks for downloading will be created automatically Administration via WBM Diagnostics Miscellaneous Core Dump Delete core dump Core Dump Submit Reset Changes to this item do no...

Page 277: ...essages must be entered in Remote ip and the corresponding server port must be given in Remote port With version V2 the User notification parameter controls whether the user is notified about the remote tracing or not If user notification is enabled a blinking symbol on OpenScape Desk Phone CP400 OpenScape Desk Phone CP600 on OpenScape Desk Phone CP200 will inform the user when remote tracing is a...

Page 278: ...g that remote service is active Handset microphone speaker headset and microphone are disabled An observation session allows for supervising events on the phone like for instance pressing a key incoming calls or navigating in the menus Before an observation session is started the user is prompted for allowing the observation During an observation session the phone oper ates normally including loud...

Page 279: ...n Administration via Local Phone 3 26 Missed Call LED This configurable item is added to the Administrator settings to allow the Administrator to con trol how new Missed Calls are indicated to the user via the Envelope mode key LED only via the Top LED only via both LEDs or no LED The selection field offers the choice between Key only default Key AlertBar Admin System Features Configuration MWI LE...

Page 280: ...Administration A31003 C1000 M101 1 76A9 03 2016 280 OpenScape Desk Phone CP200 400 600 Administrator Documentation administration fm Missed Call LED AlertBar only No LED ...

Page 281: ...cations and special audio ringer or tone as appropriate There are no restrictions on call handling as a result of any special status for the call Thus the Impact Level Notification feature only involves UI changes that are triggered by re ceiving new SIP headers and affects the following Prompts presented to alert for incoming calls Prompts presented to monitor progress for outgoing calls Connecte...

Page 282: ...of its own level and the impact levels of all other endpoints that are participating in a call with the phone The OSV uses this information to signal via a new SIP header the phone when the call is to be treated as from a lower impact level It does this during the start of a call or anytime during a call Data required Impact level ringer Identifies one of the named distinctive ringers to be used i...

Page 283: ...ays the configured Impact Level Notification ringer when the call is from a lower impact level The ringer has to be configured in the ringer setting table see Section 3 14 Ring er Setting Administration via Local Phone Admin System Features Configuration Audio Lower IL ringer Audio Group pickup tone allowed Group pickup as ringer Group pickup visual alert BLF alerting Beep Prompt MLPP ringer Callb...

Page 284: ...P is used 5060 5060 SIP UDP Directory access via LDAP 32786 61000 TCP Directory access via LDAP 32786 61000 TCP SSL TLS DHCP Client 68 DHCP UDP DNS Client 1024 65535 DNS TCP_UDP DLS contact me service workpoint side 8085 HTTP TCP Default communication with the DLS workpoint interface 18443 HTTPS TCP SSL TLS Secure communication with the DLS workpoint interface 18444 HTTPS TCP SSL TLS Connection to...

Page 285: ...ce Default Port List SNTP client receives time information in broadcast operation 123 SNTP UDP Web server for WBM access 8085 HTTP TCP Secure Web Server for WBM access 443 HTTPS TCP SSL TLS OpenStage Phone Manager 65531 HTTP TCP OpenStage Phone Manager 65530 HTTP UDP Service Server De fault Port Client Default Port Protocol Stack ...

Page 286: ...to Register No number configured RN2 Unable to Register No server configured RS2 Unable to Register No registrar configured RG2 Unable to Register No DNS domain configured RD2 Unable to Register Rejected by server RR2 Unable to Register No phone IP address set RI2 Survivability Backup route active B8 Survivability Backup not configured RS8 Survivability Backup timeout RT8 Survivability Backup auth...

Page 287: ...nt act with Unify Redirect server certificate re voked RV Unable to get the ad dress for the Deploy ment server Cloud Deployment unable to get the address for the Deployment server DNS lookup failed DS Unable to establish contact with Deploy ment server Cloud Deployment unable to establish cont act with Deployment server no reply DN Unable to establish contact with Deploy ment server refu sed Clou...

Page 288: ...l prefix Local national code 115 Area code within the UK here Nottingham Minimum local number length 7 Minimum number of digits in a local PSTN number e g 3335333 7 digits Local enterprise node 780 Prefix to access Nottingham numbers from wi thin the Siemens network PSTN access code 9 Prefix to make an international call in the UK Operator codes 0 7800 Set of numbers to access the local operators ...

Page 289: ... is internal or external Parameter Example value Explanation Local code 1 780 Enterprise node prefix here Nottingham International code 1 44115943 Equivalent prefix to access numbers on this node from the PSTN Here the prefix used by the PSTN DID DDI direct inward dialing is 943 which differs from the enterprise node prefix used within the enterprise network Local code 2 7007 Enterprise node prefi...

Page 290: ...ternal access code Not required International gate way code Use national code Number stored in the phonebook 441159432345 Dial string sent when dialing from the phonebook Internal numbers Local enterprise form 1234 Internal numbers Always add node 7802345 Internal numbers Use external numbers 9432345 User entry 70072345 External numbers Local public form External access code Not required Internati...

Page 291: ...ode as the local phone User entry 011511234567 External numbers Local public form External access code Not required International gate way code Use national code Number stored in the phonebook 4411511234567 Dial string sent when dialing from the phonebook External numbers Local public form 234567 External numbers National public form 011511234567 External numbers International form 004411511234567...

Page 292: ... skin cur rently selected on the phone Later the background color will be replaced by transparency which facilitates placing a logo on a gradient background The following table lists the hexadec imal values as used in HTML Adobe Photoshop Click on the Background Color icon on the Color palette group then type the color code without leading into the field INFO Because of performance issues half tra...

Page 293: ...the phone type 3 Insert the Logo Place the logo image on the background e g by copying it from a source file Adobe Photoshop Example 4 Merge Layers Merge the two layers to one Adobe Photoshop In the Panel select both the background layer and the new layer containing the inserted logo Afterwards go to Layer in the Menu bar and select Merge Layers Phone Type Size px OpenScape Desk Phone CP400 x Open...

Page 294: ...kground colour is 100 transparent Adobe Photoshop Make sure that the background color is selected by clicking on the Background Color icon In the Tool palette click on the Eraser symbol with the right Mouse button and select the Magic Eraser Tool After this got to the Menu bar and set the Tolerance field to 0 v 6 Save the Image Finally save the image in PNG format You can now upload the logo file ...

Page 295: ...ss to the LDAP server must be provided Unless anonymous access is used a user name and password must be provided It might be feasible to use a single login pass word for all OpenScape Desk Phone CP phones 3 To enable dialing internal numbers from the corporate phonebook an LDAP entry must be provided that contains the proper number format required by OpenScape Desk Phone CP for OpenScape Voice In ...

Page 296: ...TRIB02 and so on These field names are assigned to LDAP attributes as appropriate Wildcard Quick Search Supporting a wildcard search for a quick search V3 3 and upwards an additional attribute ATTRIB12 is to be set in LDAP template So it is possible to search for a pattern within a word and not only at the beginning e g lea finds project lea der and team lea der The addtional attribute ATTRIB12 co...

Page 297: ...d according to the sequential number of the template labels as shown in the example underneath OpenScape Desk Phone CP Field LDAP Template Lables LDAP Attribute Example Value Last name ATTRIB01 sn Doe First name ATTRIB02 givenName John Business 1 ATTRIB03 telephoneNumber 9991234 Business 2 ATTRIB04 facsimileTelephoneNumber 9992345 Mobile ATTRIB05 mobile 017711223344 Private ATTRIB06 homePhone 4412...

Page 298: ...e ATTRIB07 o ATTRIB08 departmentNumber ATTRIB09 l ATTRIB10 title ATTRIB11 mail EOF Microsoft Active Directory Specific Example OpenScape Desk Phone CP Field LDAP Template Attribute LDAP Attribute Example Value Last name ATTRIB01 sn Doe First name ATTRIB02 givenName John Business 1 ATTRIB03 ipPhone 9991234 Business 2 ATTRIB04 otherTelephone 9992345 Mobile ATTRIB05 mobile 017711223344 Private ATTRIB...

Page 299: ...4 otherTelephone ATTRIB05 mobile ATTRIB06 homePhone ATTRIB07 company ATTRIB08 department ATTRIB09 l ATTRIB10 title ATTRIB11 mail EOF LDAP Template for wildcard search example Given example com as the LDAP subtree to be searched with wildcard search quick search for LDAP attribute info the LDAP template file looks like this OpenScape Desk Phone CP LDAP TEMPLATE v 1 SEARCHBASE dc example dc com ATTR...

Page 300: ... template txt 2 Copy the template file to the FTP server designated for deploying LDAP templates 3 Upload the file using the WBM see Section 3 16 5 LDAP Template or alternatively the Local menu or the DLS see the Deployment Service Administration Manual For an ex ample configuration see the following WBM screenshot path File transfer LDAP LDAP Download method FTP Server address FTP Server port 21 ...

Page 301: ...9 Authentication authentication method for the connection to the LDAP server User name only required if simple authentication is selected Password relating to the user name 3 Press Submit 5 3 5 Test If everything went well you can run a test query on your OpenScape Desk Phone CP phone 1 To navigate to the phone s corporate phonebook use the following keys Press the Direc tory key twice 2 Press the...

Page 302: ...6 302 OpenScape Desk Phone CP200 400 600 Administrator Documentation beispiele fm How to Set Up the Corporate Phonebook LDAP 5 Navigate to the Find option and press i If the query was successful at least one entry will be listed in the following manner ...

Page 303: ... How to Set Up the Corporate Phonebook LDAP 6 Navigate to the desired entry and press g on the TouchGuide to open the context menu You can select one of the following options Dial the Business 1 number Dial the Mobile number Have the entry s details that is all attributes displayed Start a new search Clear the list of search results ...

Page 304: ...e s lo cal menu will show the error messages This screenshot shows the LLDP MED operation submenu see Section 3 24 6 LLDP MED Please note the status of MAC_Phy config When MAC_Phy config is selected the details are displayed 1 Log in as administrator on the local phone s Admin menu 2 In the Admin menu navigate to Network LLDP MED Operation using the navigation keys and click OK 3 In the LLDP MED O...

Page 305: ...beispiele fm A31003 C1000 M101 1 76A9 03 2016 OpenScape Desk Phone CP200 400 600 Administrator Documentation 305 Examples and HowTos An LLDP Med Example ...

Page 306: ...red are sent to the server when one of the following three conditions is satisfied a the maximum digits have been received or b the timer expires after the minimum digits have been received or c on receipt of the terminator after the minimum digits C Check for other actions If the the digit sequence entered by the user matches Digit string Maximum length and Minimum length the timer starts On time...

Page 307: ...the minimum length must be reached by the string built from the digits entered and the terminating characters Special indication E Emergency If this character is entered here the digits matching this rule will be sent even if the phone is locked The number will be dialed immediately even when immediate dialing is disabled and the phone is on hook b bypass The phone lock is bypassed The number will...

Page 308: ... the Deployment Service Administration Manual 2 Navigate to IP Devices IP Phone Configuration Features Dialplan tab 3 Check Dialplan if not checked already 4 Enter a suitable Dialplan ID 5 Click on to create the first dial plan rule 6 Enter the following data Summary This rule determines that digit strings which begin with 3 and have a length of 4 digits are sent to the server without delay after ...

Page 309: ... control 9 Click on to create the third dial plan rule Parameter Value Description Remarks Digit string 0 This rule matches numbers beginning with 0 In the USA this number calls the operator Action C When Minimum length Maximum length and the length of the digit string entered by the user match the Timer is started When it expires the digits are sent to the server When another digit is entered bef...

Page 310: ...bers beginning with 011 In the USA this digit string is the prefix international calls Action S When the entered digit string reaches the Minimum length the Timer is started On expiry the digit string is sent Minimum length 4 When the length of the digit sequence entered by the user reaches this value the Timer is started Maximum length 13 When the length of the digit sequence entered by the user ...

Page 311: ...number of bits can be used to encode it C CSTA Computer Supported Telecommunications Applications An abstraction layer for telecom munications applications allowing for the interaction of CTI computer applications with telephony devices and networks CTI Computer Telephony Integration This term denotes the interaction of computer applica tions with telephony devices and networks D DFT Digital Featu...

Page 312: ...n authentication framework that is frequently used in WLAN networks It is defined in RFC 3748 F FTP File Transfer Protocol Used for transferring files in networks e g to update telephone software G G 711 ITU T standard for audio encoding used in ISDN and VoIP It requires a 64 kBit s band width G 722 ITU T standard for audio encoding using split band ADPCM The audio bandwidth is 7 kHz at a sampling...

Page 313: ...ter Latency fluctuations in the data transmission resulting in distorted sound L LAN Local Area Network A computer network covering a local area like an office or group of buildings Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing data transmission in terfaces Layer 3 3rd layer Network Layer of the 7 layer OSI model for describing the data transmission in terfaces LCD Liqu...

Page 314: ... that new mailbox messages have arrived P PBX Private Branch Exchange Private telephone system that connects the internal devices to each other and to the ISDN network PCM Pulse Code Modulation A digital representation of an analog signal e g audio data which consists of quantized samples taken in regular time intervals PING Packet Internet Gro u per A program to test whether a connection can be m...

Page 315: ...ransmission like QoS parameters RTP Realtime Transport Protocol This application layer protocol has been designed for audio communication S SDP Session Description Protocol Describes and initiates multimedia sessions like web con ferences The informations provided by SDP can be processed by SNMP SNMP Simple Network Management Protocol Used for monitoring controlling and administra tion of network ...

Page 316: ...ations Typically the server is authenticated but mutual authentication is also possible U URI Uniform Resource Identifier A compact string of characters used to identify or name a re source URL Uniform Resource Locator A special type of URI which provides means of acting upon or obtaining a representation of the resource by describing its primary access mechanism or network location V VLAN Virtual...

Page 317: ...bkglos fm A31003 C1000 M101 1 76A9 03 2016 OpenScape Desk Phone CP200 400 600 Administrator Documentation 317 Glossary ...

Page 318: ...ial Lookup 3 193 Canonical Dialing 3 188 Codec Preferences 3 233 Conference Phone Based 3 154 System based 3 136 Connectivity Check TLS 3 111 Connectors 2 20 Consult 3 160 Consultation 3 160 Core dump 3 276 Corporate Phonebook 3 230 CSTA 3 139 6 311 CTI 6 311 D Date and Time SNTP 3 94 Daylight Saving 3 94 Default Route 3 64 Deflect a Call 3 153 DFT 6 311 DHCP 3 59 6 311 Diagnostic 3 240 Dial Plan ...

Page 319: ...3 233 G 722 3 233 G 729 3 233 Gateway 3 64 General Information 3 239 Group Pickup 3 127 H Hold 3 150 Hot Phone 3 125 Hot warm action 3 170 destination 3 170 HPT Interface 3 278 Hunt Group 3 157 I ICE Interactive Connectivity Establishment 3 118 Identity Display 3 88 Terminal and User 3 88 Immediate Ring 3 181 Initial digit timer 3 125 Initial Digits 3 189 Interactive Connectivity Establishment 3 1...

Page 320: ...rans 3 114 Non INVITE 3 114 O OCSP 3 86 OCSR failure 3 82 Operator Code 3 189 Originating line preference 3 174 Outbound Proxy 3 103 P Part Number 3 239 Password Change 3 235 Lost 3 236 Policy 3 83 Password enter 2 44 PBX 6 314 PC port 3 48 Phone Restart 3 237 Phone application Download Update 3 210 Upgrade using File 3 207 Upgrade using FTP HTTPS 3 208 Phone software Download 3 207 Phonebook 3 23...

Page 321: ... 104 Ports 3 97 Server Addresses 3 97 Server Ports 3 99 Transport Protocol 3 104 SNMP 3 74 6 315 Software version 3 239 SSH Secure Shell Access 3 237 Start Phonebook 3 167 Subnet Mask 2 26 Subnet Mask Manual configuration 3 62 Survivability 3 110 T TCP 6 316 Terminal Number 3 88 Terminal Identity 3 88 Timeout Not used 3 140 Timezone Offset 3 94 TLS 6 316 Connectivity Check 3 111 Trace Configuratio...

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