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Requesting Technical Support
Trident Planning and Installation Guide
Gathering Supporting Documentation
Before contacting corporate technical support, please try to solve the problem by
referring to the Triconex documentation. If you are unable to solve the problem,
obtain the following information:
• Error messages and other indications of the problem
• Sequence of actions leading to the problem
• Actions taken after the problem occurred
• If the problem involves a Triconex controller, obtain the model numbers and
revision levels for all affected items. This information can be found on the
modules, in the System Log Book, or on the TriStation Diagnostic Panel.
• If the problem involves software, obtain the product version number by
selecting the
About
topic from the Help menu.
Contacting Triconex Technical Support
If possible, you should contact your regional customer center for assistance. If you
cannot contact your regional center, contact technical support for the type of
system you are using, either ESD systems or Turbomachinery systems.
Please include the following information in your message:
• Your name and your company name
• Your location (city, state, and country)
• Your phone number (area code and country code, if applicable)
• The time you called
• Whether this is an emergency
Note
If you require emergency support and are not an SMP participant, please
have a purchase order or credit card available for billing.
Emergency calls are responded to on a 24-hour daily basis.
Telephone
Toll-free number 866-PHON IPS (866-746-6477), or
Toll number
508-549-2424
Summary of Contents for Trident
Page 1: ...Trident Version 1 2 Triconex An Invensys Company Planning and Installation Guide ...
Page 10: ...x Contents Trident Planning and Installation Guide ...
Page 16: ...xvi Training Trident Planning and Installation Guide ...
Page 53: ...Main Processor Module 37 Chapter 3 System Description Model 2101 Main Processor Baseplate ...
Page 140: ...124 Covers Trident Planning and Installation Guide ...
Page 216: ...200 Replacing Modules Trident Planning and Installation Guide ...
Page 238: ...222 Diagread Cables and Debug Connectors Trident Planning and Installation Guide ...
Page 240: ...224 Trident Planning and Installation Guide ...
Page 248: ...232 Trident Planning and Installation Guide ...
Page 264: ...248 Glossary Trident Planning and Installation Guide ...
Page 274: ...258 Index Trident Planning and Installation Guide ...