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2 Troubleshooting Procedures

Qosmio X500

Maintenance Manual (960-Q08)

6

function to confirm which diagnostic test detected an error(s), and then perform the
appropriate troubleshooting procedures as follows:

1.

If an error is detected on the system test, memory test, display test, CD-ROM/DVD-
ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth
/IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2.

If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting
Procedures in Section 2.5.

3.

If an error is detected on the hard disk test, perform the HDD Troubleshooting
Procedures in Section 2.6.

4.

If an error is found on the keyboard test and pressed key display test, perform the
Keyboard Troubleshooting Procedures in Section 2.7.

5.

If an error is found on the touch pad test, perform the touch pad Troubleshooting
Procedures in Section 2.8.

6.

If an error is detected on the display test, perform the Display Troubleshooting
Procedures in Section 2.9.

7.

If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk
Drive Troubleshooting Procedures in Section 2.10.

8.

If an error is detected on the modem test, perform the Modem Troubleshooting
Procedures in Section 2.11.

9.

If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures
in Section 2.12.

10.

If an error is detected on the wireless LAN test, perform the Wireless LAN
Troubleshooting Procedures in Section 2.13.

11.

If an error is detected on the sound test, perform the Sound Troubleshooting
Procedures in Section 2.14.

12.

If an error is detected on the fingerprint test, perform the fingerprint Troubleshooting
Procedures in Section 2.15.

13.

If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting
Procedures in Section 2.16.

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Summary of Contents for Qosmio X500

Page 1: ...Qosmio X500 Maintenance Manual 960 Q08 Toshiba Personal Computer Qosmio X500 Maintenance Manual TOSHIBA CORPORATION File Number 960 Q08 ...

Page 2: ...tructions and descriptions are accurate for the Qosmio X500 series at the time of this manual s production However succeeding computers and manuals are subject to change without notice Therefore Toshiba assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks Intel Intel SpeedStep Intel Core Pe...

Page 3: ... hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety hazards Toshiba requires service technicians a...

Page 4: ... explains how to diagnose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD Module Board layout Pin assignments Keyboard scan character codes Key layout Wiring diagr...

Page 5: ... the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third User input Text tha...

Page 6: ...ck Diagram 5 1 3 2 5 inch Hard Disk Drive 8 1 4 Optical Drive 11 1 5 Keyboard 16 1 6 TFT Color Display 17 1 6 1 LCD Module With CCFL Backlight 17 1 6 2 CCFL Inverter Board 19 1 7 Power Supply 20 1 8 Batteries 21 1 8 1 Main Battery 21 1 8 2 Battery Charging Control 22 1 8 3 RTC battery 24 1 9 AC Adapter 25 ...

Page 7: ...5 Procedure 1 FDD Head Cleaning Check 15 Procedure 2 Diagnostic Test Program Execution Check 16 Procedure 3 Connector Check and Replacement Check 17 2 6 2 5 HDD Troubleshooting 19 Procedure 1 Partition Check 19 Procedure 2 Message Check 20 Procedure 3 Format Check 21 Procedure 4 Diagnostic Test Program Execution Check 22 Procedure 5 Connector Check and Replacement Check 23 2 7 Keyboard Troubleshoo...

Page 8: ...32 Procedure 2 Connector Check and Replacement Check 32 2 12 LAN Troubleshooting 34 Procedure 1 Diagnostic Test Program Execution Check 34 Procedure 2 Connector Check and Replacement Check 34 2 13 Wireless LAN Troubleshooting 35 Procedure 1 Transmitting Receiving Check 35 Procedure 2 Antennas Connection Check 36 Procedure 3 Replacement Check 37 2 14 Sound Troubleshooting 38 Procedure 1 Connector C...

Page 9: ...ror Bookmark not defined 3 15 Error Codes and Error Status Names 3 Error Bookmark not defined 3 16 Running Test 3 60 3 17 DMI INFOEMATION 3 Error Bookmark not defined 3 17 1 Check DMI Information 3 Error Bookmark not defined 3 17 2 Write DMI Information 3 Error Bookmark not defined 3 18 Log Utilities 3 63 3 18 1 Operations 3 63 3 19 System Configuration 3 65 3 20 Running Test Edit Item 3 Error Boo...

Page 10: ...n 4 7 4 2 Battery pack 4 8 4 3 PC card 4 10 4 4 SSD HDD MAIN HDD 4 12 4 5 Optical disk drive 4 16 4 6 Slot in optical disk drive 4 18 4 7 HDD SECOND HDD 4 21 4 8 Memory module 4 25 4 9 Keyboard 4 28 4 10 Wireless LAN card 4 31 4 11 Bluetooth module 4 34 4 12 TV Tuner card 4 35 4 13 Display assembly 4 37 4 14 Top Cover assembly 4 42 4 15 Touch pad 4 45 4 16 USB Board 4 48 4 17 B CAS Board 4 49 4 18...

Page 11: ...Qosmio X500 Maintenance Manual 960 Q08 4 21 Web Camera module 4 62 4 22 Speaker Box 4 64 4 23 Application for thermal pad and grease on CPU North Bridge and VGA Board 4 67 ...

Page 12: ...Manual 960 Q08 Appendices Appendix A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 ...

Page 13: ...Qosmio X500 Maintenance Manual 960 Q08 ...

Page 14: ...Qosmio X500 Maintenance Manual 960 Q08 Chapter 1 Hardware Overview ...

Page 15: ... 1 1 2 System Block Diagram 5 1 3 2 5 inch Hard Disk Drive 8 1 4 Optical Drive 11 1 5 Keyboard 16 1 6 TFT Color Display 17 1 6 1 LCD Module With CCFL Backlight 17 1 6 2 CCFL Inverter Board 19 1 7 Power Supply 20 1 8 Batteries 21 1 8 1 Main Battery 21 1 8 2 Battery Charging Control 22 1 8 3 RTC battery 24 1 9 AC Adapter 25 ...

Page 16: ...5 inch HDD specifications 9 Table 1 4 2 DVD Super Multi drive outline dimensions 12 Table 1 4 3 HLDS DVD Super Multi drive specifications 13 Table 1 4 4 Panasonic DVD Super Multi drive specifications 14 Table 1 4 5 TSST DVD Super Multi drive specifications 15 Table 1 6 2 LCD module specifications 18 Table 1 6 3 FL inverter board specifications 19 Table 1 7 1 Power supply output rating 20 Table 1 8...

Page 17: ...DR3 SO DIMM 1066MHz specification compliant used and be up to 4GB which can be upgraded through Memory Module Slot Maximum upgradeable system memory may depend on the model VRAM Shared with System memory for Intel PM55 HDD 5400rpm 250GB 320GB 400GB 500GB internal drives 2 5 inch x 9 5mm height USB FDD Toshiba external USB FDD for option Display 18 4 Wide WXGA 1 Lamp HD 1680 x 945 CSV only Typical ...

Page 18: ...he USB2 0 standard USB Sleep and Charge function can be supported by only one port of the left side mode 1 4 If USB Sleep and Charge function is enabled the computer s battery will discharge during hibernation or when the computer is turned off It is recommended that user connect the AC adaptor to the computer when enabling the USB Sleep and Charge function ESATA One ESATA port is equipped Sound s...

Page 19: ...ge media slot XD MS MS pro SD MMC are supported Bluetooth Some computers in this series offer Bluetooth wireless communication functionality This module is Version 2 1 EDR Security Kensington Lock Fingerprint Enhanced Lock is also equipped HDD password HDD security function ...

Page 20: ...aker 6 Touch Pad 7 Fingerprint Sensor 8 Touch Pad Control Buttons 9 Display Screen 10 Speaker 11 Power Button 12 Internet Button 13 CD DVD Button 14 Previous Button 15 Volume Down Button 16 Mute Button 17 Play Pause Button 18 Next Button 19 Volume Up Button Figure 1 1 1 Front of the computer Qosmio X500 Maintenance Manual 960 Q08 4 ...

Page 21: ...Chapter 1 Hardware Overview 1 2 System Block Diagram Figure 1 2 1 shows the system block diagram Figure 1 2 1 System block diagram for Intel Platform 5 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 22: ...Bridge Penryn processor System Bus support DRAM Controller DDR3 1066MHz support DMI 1299 ball 35 x 35mm Mirco FC BGA Package South Bridge Direct Media Interface DMI PCI Express Serial ATA Controller PCI Interface Low Pin count LPC interface Serial Peripheral Interface SPI DMA controller Advanced Programmable Interrupt Controller APIC USB Controllers Gigabit Ethernet Controller RTC GPIO Enhanced Po...

Page 23: ...r Atheros AR8131M Mini Card Wireless LAN BTO DSSS OFDM LAN card is equipped Conformity with IEEE 802 11b g IEEE 802 11 a g n or IEEE 802 11a b g MODEM Conexant x 1 Supported by on board Modem DAA daughter card Data and FAX transmission is available Supports ITU TV 92 The transfer speed of data receiving is 56kbps of data sending is 33 6kbps and of FAX is 14 4kbps Actual speed depends on the qualit...

Page 24: ...ch HDD dimensions Standard value Parameter TOSHIBA MK1655G SX TOSHIBA MK2555G SX TOSHIBA MK3255GS X TOSHIBA MK4055G SX TOSHIBA MK3263G SX TOSHIB A MK5055 GSX Width mm 69 85 0 25 Height mm 9 5 Depth mm 100 2 0 25 Outline dimens ions Weight g 97 98 97 98 101 10 2 101 102 Standard value Parameter FUJITSU MJA2160B H FUJITSU MJA2250BH FUJITSU MJA2320B H FUJITSU MJA240 0BH FUJITSU MJA2500BH Width mm 100...

Page 25: ...Outlin e dimen sions Weight g 95 max 95 max 102 max 102 max Table 1 3 3 2 5 inch HDD specifications Specification Parameter TOSHIBA MK1655GSX TOSHIBA MK2555GS X TOSHIBA MK3255G SX TOSHIBA MK4055G SX TOSHIBA MK5055G SX Storage size formatted 160GB 250GB 320GB 400 GB 500GB Speed RPM 5 400 Data transfer Rate To From Media T0 From Host 363 952 typical 3Gbps 150MB s bus transfer rate MB s 3Gbps 150MB s...

Page 26: ...0MB s Average random seek time read ms 12 0ms 14 0ms Power on to ready sec 4 0 typ9 5 Max Specification Parameter HITACHI HTS545016B 9A300 HITACHI HTS545025B9 A300 HITACHI HTS545032 B9A300 HITACHI HTS545040 B9A300 HITACHI HTS545050B9A 300 Storage size formatted 160GB 250GB 320GB 400GB 500GB Speed RPM 5 400 Data transfer Rate To From Media T0 From Host 875MB s Max 3Gbps bus transfer rate MB s 875MB...

Page 27: ...rformance drive that reads DVD ROM at maximum 8 speed and CD at maximum 24 speed Write speed of DVD R RW and DVD RAM is different depending on the drive The DVD Super Multi drive is shown in Figure 1 4 1 The dimensions and specifications of the DVD Super Multi drive are described in Table 1 4 2 Table 1 4 3 Table 1 4 4 Table 1 4 5 Figure 1 4 1 DVD Super Multi drive 11 Qosmio X500 Maintenance Manual...

Page 28: ... 7 Depth mm 127 Outline dimensions Mass g 168 Parameter Standard value Maker Panasonic UJ240 J890ADTJR A Panasonic UJ141 UJ890EDTJR A Width mm 128 Height mm 12 7 Depth mm 129 Outline dimensions Mass g 185 Parameter Standard value Maker TSST TS L633C TSST TS L633Y Width mm 128 Height mm 12 7 Depth mm 127 Outline dimensions Mass g 165 Qosmio X500 Maintenance Manual 960 Q08 12 ...

Page 29: ...o 4x max Single Dual layer CD R RW ROM 24x 24x 24x max CD DA DAE Ripping Play 20x 20x max Write DVD R 2x CLV 4x ZCLV 8x CAV DVD R DL 2x CLV 4x ZCLV DVD RW 1x 2x CLV 4x 6x ZCLV DVD RAM 2x 3x ZCLV 5x PCAV Ver 2 2 16x Media Not support DVD R 2 4x CLV 4x ZCLV 8x CAV DVD R DL 2 4x CLV 4x ZCLV DVD RW 4x 3 3x CLV 4x ZCLV 8x ZCLV 8x Speed disc 3 3x CLV 8x ZCLV CD R 10x CLV 16x 24x ZCLV CD RW 4x 10x CLV 16...

Page 30: ...Read DVD ROM Max 8X CAV CD ROM Max 24X CAV Write CD R Max24X CAV CD RW 4X CLV High Speed CD RW 10XCLV Ultra Speed CD RW Max 16X Zone CLV DVD R Max 8X CAV DVD R DL Max 4X Zone CLV DVD RW Max 6X Zone CLV DVD R Max 8X CAV DVD R DL Max 4X Zone CLV DVD RW Max 8X Zone CLV DVD RAM 3 5X ZCLV 4 7GB Data transfer speed Burst Transfer mode PIO mode4 Multi word mode2 Ultra DMA mode2 CD ROM 150ms Typ Access ti...

Page 31: ...Chapter 1 Hardware Overview Table 1 4 5 TSST DVD Super Multi drive specifications 15 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 32: ...s for US style and the other is for UK style Figure 1 5 1 is a view of the keyboard for US style Figure 1 5 1 Keyboard for US style Figure 1 5 2 is a view of the keyboard for UK style Figure 1 5 2 Keyboard for UK style See Appendix E for details of the keyboard layout Qosmio X500 Maintenance Manual 960 Q08 16 ...

Page 33: ...y The Qosmio X500 Ganel use CCFL to control backlight 1 6 1 LCD Module with CCFL Backlight Figure 1 6 1 shows a view of the LCD module and Table 1 6 2 lists the specifications Figure 1 6 1 SAMSUNG LCD Module 17 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 34: ...nual 960 Q08 18 Table 1 6 2 LCD module specifications Specifications WXGA Item Samsung LTN184KT02 T01 Samsung LTN184HT04 T01 Number of Pixel 1680 x 945 1920 x 1080 Dot spacing mm 0 243 H 0 243 V 0 213 H 0 213 V Display Colors 262 144 colors 262 144 colors ...

Page 35: ...e 1 10 lists the FL inverter board specifications Table 1 6 3 FL inverter board specifications Specifications Item SUMIDA TWS 449 341 Ampower T18I107 00 TDK TBD573NR Voltage V 8 21 8 21 8 21 Input Power W 7 5W 7 5W 7 5W Voltage Vrms 612 945 612 945 612 945 Output Current f 55KHz mArms 2 3 0 4 6 5 0 3 ...

Page 36: ...e V Power OFF Suspend mode Power OFF Boot mode No Main Battery with RTC Battery 5VPCU 5 Yes Yes No 5V 5 No No No 3VPCU 3 3 Yes Yes No 3V_S5 3 3 Yes No No 3VSUS 3 3 Yes No No 3V 3 3 No No No 1 8VSUS 1 8 Yes No No SMDDR_VTERM 1 8 Yes No No SMDDR_VREF 1 8 Yes No No 1 8V 1 8 No No No 1 5V 1 5 No No No 1 2V 1 25 No No No 1 05v 1 05 No No No NB_CORE 1 0 1 2 No No No VCC_CORE 0 7 1 2 No No No VCCRTC 3 26...

Page 37: ...ttery Real time clock RTC battery Table 1 8 1 lists the specifications for these two batteries Table 1 8 1 Battery specifications 1 8 1 Main Battery The main battery is the primary power supply for the computer when the AC adapter is not connected 21 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 38: ...g is used while the system is turned on and quick charge is used while the system is turned off Refer to the following Table 1 13 Table 1 8 2 Time required for charges of main battery Charge is stopped in the following cases 1 The main battery is fully charged 2 The main battery is removed 3 Main battery or AC adapter voltage is abnormal 4 Charging current is abnormal Data retaining time When turn...

Page 39: ...e Overview Table 1 8 3 Data retaining time If USB Seep and Charge function is enabled the computer s battery will discharge during hibernation or when the computer is turned off 23 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 40: ...es the power supply to maintain the date time and other system information in memory Table 1 8 4 lists the Time required for charges of RTC battery and data preservation time Table 1 8 4 Time required for charges of RTC battery Qosmio X500 Maintenance Manual 960 Q08 24 ...

Page 41: ...Chapter 1 Hardware Overview 1 9 AC Adapter Table 1 9 1 lists the AC adapter specifications Table 1 9 1 AC adapter specifications 25 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 42: ...2 1 Qosmio X500 Maintenance Manual 960 Q08 Chapter 2 Troubleshooting Procedures ...

Page 43: ...dure 1 FDD Head Cleaning Check 15 Procedure 2 Diagnostic Test Program Execution Check 16 Procedure 3 Connector Check and Replacement Check 17 2 6 2 5 HDD Troubleshooting 19 Procedure 1 Partition Check 19 Procedure 2 Message Check 20 Procedure 3 Format Check 21 Procedure 4 Diagnostic Test Program Execution Check 22 Procedure 5 Connector Check and Replacement Check 23 2 7 Keyboard Troubleshooting 24...

Page 44: ...k 32 Procedure 2 Connector Check and Replacement Check 32 2 12 LAN Troubleshooting 34 Procedure 1 Diagnostic Test Program Execution Check 34 Procedure 2 Connector Check and Replacement Check 34 2 13 Wireless LAN Troubleshooting 35 Procedure 1 Transmitting Receiving Check 35 Procedure 2 Antennas Connection Check 36 Procedure 3 Replacement Check 37 2 14 Sound Troubleshooting 38 Procedure 1 Connector...

Page 45: ...ard 10 LAN The Test Program operations are described in Chapter 3 Detailed replacement procedures are described in Chapter 4 NOTE After replacing the system board or CPU it is necessary to execute the subtest 01 initial configuration of the 3 3 Setting of the hardware configuration in Chapter 3 Also update with the latest BIOS After replacing the LCD update with the latest EC KBC The implement for...

Page 46: ...ctions in the figure of board and module connection in and after 2 3 Power Supply Troubleshooting 1 Cable connection is described in the figure as line 2 Pin connection is described in the figure as arrow e g Connection of modem 2 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 47: ...troubleshooting procedures to execute Before going through the flowchart steps verify the following Ask customer to enter the password if a password is registered Verify with the customer that Toshiba Windows is installed on the hard disk Non Windows operating systems can cause the computer to malfunction Make sure all optional equipment is removed from the computer ...

Page 48: ...2 Troubleshooting Procedures Figure 2 1 1 Troubleshooting flowchart 1 2 4 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 49: ...ubleshooting flowchart 2 2 If the diagnostics program cannot detect an error the problem may be intermittent The Test program should be executed several times to isolate the problem Check the Log Utilities 5 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 50: ...n error is found on the touch pad test perform the touch pad Troubleshooting Procedures in Section 2 8 6 If an error is detected on the display test perform the Display Troubleshooting Procedures in Section 2 9 7 If an error is detected on the CD ROM DVD ROM test perform the Optical Disk Drive Troubleshooting Procedures in Section 2 10 8 If an error is detected on the modem test perform the Modem ...

Page 51: ...indicates the power supply status Battery LED DC IN LED The Power Supply control displays the power supply status with the Battery LED and the DC IN LED as listed in the tables below Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery is charged and the AC adapter is connected It has no relation with ON OFF of the system power Lights red Battery is fully charged and the A...

Page 52: ...er detects a malfunction the DC IN icon blinks orange When the icon is blinking perform the following procedure 1 Remove the battery pack and the AC adapter 2 Re attach the battery pack and the AC adapter If the icon is still blinking after the operation above check the followings Check 1 If the DC IN icon blinks orange go to Procedure 2 Check 2 If the DC IN icon does not light go to Procedure 3 C...

Page 53: ...lled in the computer correctly If the battery is properly installed and the battery icon still does not light go to Procedure 4 Procedure 3 Charging Check Check if the power supply controller charges the battery pack properly Perform the following procedures Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket Check 2 Make sure the battery pack is properly installed If it is pr...

Page 54: ...io X500 Maintenance Manual 960 Q08 10 adjust it in the right temperature If the battery pack is still not charged go to Check 5 Check 5 Replace the battery pack with a new one If the battery pack is still not charged go to Procedure 4 ...

Page 55: ...described in Chapter 4 Replacement Procedures When AC adapter is connected Check 1 AC adapter may be faulty Replace the AC adapter with a new one If the problem still occurs perform Check 2 Check 2 System board may be faulty Replace the system board with a new one When AC adapter is not connected When driving with battery pack Check 1 Battery pack may be faulty Replace it with a new one If the pro...

Page 56: ... section describes how to determine if the system board is malfunctioning or not Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Replacement Check ...

Page 57: ...e go to Procedure 2 If Free DOS or Windows is properly loaded go to Procedure 3 Check 1 If one of the following error messages is displayed on the screen press the F2 key as the message instructs These errors occur when the system configuration preserved in the RTC memory CMOS type memory is not the same as the actual configuration or when the data is lost If you press the F2 key as the message in...

Page 58: ... 3 Keyboard test 4 Display test 5 Floppy Disk test 6 VGA test 7 VGA Memory test 8 Hard Disk test 9 CPU Temperature test 10 Main Battery test 11 BIOS test 12 CD ROM DVD ROM test 13 System Status LED test 14 Wireless LAN test 15 LAN Modem Sound test 16 UUID test DMI Information Write DMI If an error is detected during these tests go to Procedure 3 Procedure 3 Replacement Check System board may be fa...

Page 59: ...or Check and Replacement Check Procedure 1 FDD Head Cleaning Check FDD head cleaning is one option available in the Diagnostic Program After connecting USB FDD insert the Diagnostics Disk in the floppy disk drive Turn on the computer and run the test And then clean the FDD heads using the cleaning kit If the FDD still does not function properly after cleaning go to Procedure 2 Detailed operation i...

Page 60: ...r errors occur while executing the FDD diagnostics test go to Check 1 Table 2 7 FDD error code and status Code Status 01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error Not ready EEh Write buffer error FFh Data compare erro...

Page 61: ...bed in Chapter 4 Replacement Procedures and perform the following checks USB FDD can be connected to the following 4 ports on system board Check 1 Make sure USB FDD is firmly connected to USB port If the connection is loose connect firmly and repeat Procedure 2 If the problem still occurs go to Check 2 NOTE When checking the connection be sure to check it with care for the followings 1 Cable can n...

Page 62: ...ulty Replace it with a new one If the problem still occurs perform Check 3 Check 3 Connect USB FDD to each port embedded on system board If it does not work properly perform Check 4 Check 4 System board may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures ...

Page 63: ...e computer Perform the following checks Check 1 Input C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Procedure 2 Check 2 Input FDISK and press Enter Choose Display Partition Information from the FDISK menu If drive C is listed in the Display Partition Information go to Check 3 If drive C is not listed return to the FDISK menu and choose the optio...

Page 64: ...following messages do not appear perform Check 3 Insert system disk in drive Press any key when ready or Non System disk or disk error Replace and press any key when ready Check 2 Using the SYS command of the Free DOS transfer the system to the 2 5 HDD If the system is not transferred go to Procedure 3 Refer to the Free DOS Manual for detailed operation If the following message appears on the disp...

Page 65: ...e test program refer to the Chapter 3 Check 1 Format an 2 5 HDD using Free DOS FORMAT command Type as FORMAT C S U If 2 5 HDD can not be formatted perform Check 2 Check 2 Using the Free DOS FDISK command set the 2 5 HDD partition If the partition is not set go to Check 3 If it is set format 2 5 HDD using Free DOS FORMAT command Check 3 Using the Diagnostic Disk format 2 5 HDD with a format option ...

Page 66: ...o Chapter 3 Tests and Diagnostics for more information about the HDD test program If an error is detected during the HDD test an error code and status will be displayed The error codes and statuses are described in Table 2 8 If an error code is not displayed but the problem still occurs go to Procedure 5 Table 2 5 1 2 5 Hard disk drive error code and status 22 Qosmio X500 Maintenance Manual 960 Q0...

Page 67: ...e sure HDD s is are firmly connected to the connector s on the system board If any of the connections are loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 One of HDD s may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still occurs perform Check 3 Check 3 System...

Page 68: ... 1 Diagnostic Test Program Execution Check Procedure 2 Connector and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute the Keyboard Test DIAGNOSTIC TEST and Pressed key display test in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error does not occur key...

Page 69: ...ure keyboard cable is firmly connected to system board If the connection is loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Keyboard may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 System board may be faulty Replace it with a new one following t...

Page 70: ...as instructed Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute the Touch pad test in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error does not occur touch pad is functioning...

Page 71: ...he cable is firmly connected to system board If the connection is loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Touch Pad or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 System board may be faulty Replace it with a new one followi...

Page 72: ...etects the external monitor when Power on Display setting is Auto Selected Default in BIOS Setup Menu If this setting is System LCD only external monitor cannot be displayed If the external monitor works correctly the internal LCD may be faulty Go to Procedure 3 If the external monitor appears to have the same problem as the internal monitor system board may be faulty Go to Procedure 2 Procedure 2...

Page 73: ...able And fluorescent lamp is connected to FL inverter board by HV cable Their cables may be disconnected from system board or FL inverter board Disassemble the computer following the steps described in Chapter 4 Replacement Procedures If the connection is loose reconnect firmly and restart the computer If the problem still occurs go to Procedure 4 29 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 74: ...ight remains lit when the display is closed perform Check 4 Check 1 LCD FL cable may be faulty Replace FL LCD cable with a new one following the instructions in Chapter 4 Replacement Procedure and test the display again If the problem still occurs perform Check 2 Check2 FL inverter may be faulty Replace FL inverter with a new one following the instructions in Chapter 4 Replacement Procedure and te...

Page 75: ... go to Procedure 2 Procedure 2 Connector Check and Replacement Check The connection of optical disk drive and system board may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure optical disk drive is firmly connected to the connector on system board If the connection is loose reconnect it ...

Page 76: ... detected perform Procedure 2 Procedure 2 Connector Check and Replacement Check MDC Modem Daughter Card is used as the modem for this computer MDC is connected to system board by connector And also MDC is connected to system and LAN board by modem cable If modem malfunctions the connection of cable board and module may be defective Otherwise they may be faulty Disassemble the computer following th...

Page 77: ...C may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs perform Check 4 Check 4 Cable between MDC and system board may be faulty Replace it with a new one following the instructions in Chapter 4 If the problem still occurs perform Check 5 Check 5 System board may be faulty Replace it with a new one following the instruction in Chapter 4 ...

Page 78: ...n how to perform the test program If any error is detected by the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The LAN function is embedded on system board If LAN malfunctions its connection is defective or LAN cable and system board may be faulty Check 1 Make sure LAN cable is firmly connected to the connector CN1 If the problem still occurs perform Check 2 Check 2 LAN...

Page 79: ...re 3 Replacement Check Procedure 1 Transmitting Receiving Check Before starting the test make sure the wireless communication is Enabled in BIOS setup Check 1 Execute Wireless LAN test program to check the transmitting receiving function of wireless LAN You will need a second computer that can communicate by wireless LAN Perform the test following the instructions described in Chapter 3 If the com...

Page 80: ...sabled change it to Enabled If the problem still occurs perform Check 2 Check 2 Make sure wireless LAN card is firmly connected to the CN15 on system board If the connector is defective connect it firmly and perform Procedure 1 If the problem still occurs perform Check 3 Check 3 Make sure that wireless LAN antenna cables black and white are firmly connected to the connectors on Wireless LAN card I...

Page 81: ...llowing checks Check 1 Wireless LAN antenna may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 2 Check 2 Wireless LAN card may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check3 System board may be faulty Re...

Page 82: ...dures below as instructed Procedure 1 Connector Check Procedure 2 Replacement Check Procedure 1 Connector Check The connection of sound system is shown in the following figure As the connection may be defective disassemble the PC and check each connection If the problem still occurs go to Procedure 2 38 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 83: ...nternal microphone Speaker may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs perform Check 5 Check 3 HP out may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs perform Check 5 Check 4 Volume control may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs ...

Page 84: ... Check and Replacement Check The Fingerprint function is embedded on system board If Fingerprint malfunctions its connection is defective or Fingerprint cable and system board may be faulty Check 1 Make sure Fingerprint cable is firmly connected to the connector If the problem still occurs perform Check 2 Check 2 Fingerprint cable may be faulty Replace it with a new one If the problem still occurs...

Page 85: ... is defective or Bluetooth cable and system board may be faulty Check 1 Make sure Bluetooth cable is firmly connected to the connector CN27 If the problem still occurs perform Check 2 Check 2 Bluetooth cable may be faulty Replace it with a new one If the problem s till occurs perform Check 3 Check 3 Bluetooth may be faulty Replace it with a new one following the steps in Chapter 4 If the problem s...

Page 86: ...Test Program for Field Qosmio X500 Maintenance Manual 960 Q08 1 Chapter 3 Diagnostic Programs ...

Page 87: ...ion Display Test 3 13 3 55 Multimedia Test 3 14 3 56 MEMORY2 Test 3 15 3 58 Error Codes and Error Status Names 3 16 3 60 Running Test 3 17 3 61 DMI INFOEMATION 3 17 1 3 61 Check DMI Information 3 17 2 3 61 Write DMI Information 3 18 3 63 Log Utilities 3 18 1 3 63 Operations 3 19 3 65 System Configuration 3 20 3 66 Running Test Edit Item 3 20 1 3 66 Function Description 3 20 2 3 66 Operation Descri...

Page 88: ...Diagnostic Test Menu consists of the following functional tests System Test Memory Test Keyboard Test Display Test Floppy Disk Test Hard Disk Test Real Time Clock Test Cache Memory Test High Resolution Display Test Multimedia Test Memory2 Test FDD HDD Error Retry Count Set The following equipment is required to perform some of the diagnostic test programs The Diagnostics Disk all tests A formatted...

Page 89: ...s Machine Please Check 1 You test disk is match this model ex disk is 14 but machine is 13 2 The M B EEPROM project type is math your test disk if not please use WDMI3 EXE to modify with right LCD size The following screen displays 4 Qosmio X500 Maintenance Manual 960 Q08 Select item ESC Escape DIAGNOSTICS MENU 01 DIAGNOSTIC TEST 02 RUNNING TEST 03 DMI INFORMATION 04 LOG UTILITIES 05 SYSTEM CONFIG...

Page 90: ... TEST 02 MEMORY TEST 09 HIGH RESOLUTION DISPLAY TEST 03 KEYBOARD TEST 10 MULTIMEDIA TEST 04 DISPLAY TEST 11 MEMORY2 TEST 05 FLOPPY DISK TEST 88 FDD HDD ERROR RETRY COUNT SET 06 HARD DISK TEST 99 EXIT TO DIAGNOSTICS MENU 07 REAL TIME CLOCK TEST 01 SYSTEM TEST Refer to Sections 3 4 through 3 14 for detailed descriptions of Diagnostics Tests 1 through 11 Item 88 sets the floppy disk drive and hard di...

Page 91: ...OCK TEST 88 FDD HDD ERROR RETRY COUNT SET 99 EXIT TO DIAGNOSTICS MENU DIAGNOSTICS MENU 01 DIAGNOSTIC TEST 02 RUNNING TEST 03 DMI INFORMATION 04 LOG UTILITIES 05 SYSTEM CONFIGURATION 06 OPTION 99 EXIT SYSTEM TEST 01 FAN ON OFF 02 Batter e y Test 03 CPU T 99 Exit mperature to DIAGNOSTIC TEST MENU DIAGNOSTIC TEST MENU 01 SYSTEM TEST 9 REAL TIME CLOCK TEST 02 MEMORY TEST 08 CACHE MEMORY TEST 03 KEYBOA...

Page 92: ...the test running even if an error is found Select YES to stop the test program when an error is found and display the HALT OPERATION screen as shown below HALT OPERATION 1 Test end 2 Continue 3 Retry These three selections have the following functions 1 Terminates the test program and exits to the subtest menu 2 Continues the test from the error 3 Restarts the test from the beginning Use the arrow...

Page 93: ...l Memory Protected Mode Protected Mode 32MB MAX RAM Refresh Stress Test 03 KEYBOARD TEST 01 02 03 04 05 06 Pressed Key Display 109 KBD Pressed Key Display 105 KBD Pressed Key Display 104 KBD Hot Key Display 9 KBD Hot Key Display 1 KBD PS 2 Mouse Pointing 2Button 04 DISPLAY TEST 01 02 03 04 05 06 07 08 09 10 11 12 Character Attributes Character Set 80 25 Character Display 320 200 Graphics Display 6...

Page 94: ...k and Peek Shift Write Specified Address Read Specified Address Sequential Write W R C Specified Address 07 REAL TIME CLOCK TEST 01 02 03 Real Time Test Backup Memory Test Real Time Carry Test 08 CACHE MEMORY TEST 01 02 03 04 05 06 07 08 Constant Data Test Address Pattern Test Increment Decrement Test Bit Shift Pattern Test Write Disturb Test Checker Board Test Marching Test Working Data Test 09 H...

Page 95: ...t Name No Subtest Name 10 MULTIMEDIA TEST 01 02 03 04 Sequential Read Test Random Read Test Read Specified Address Test 1 point W R C Test 11 MEMORY2 01 02 03 04 All one zero Test Walking 1 Walking 0 Test Left Walking 1 Walking 0 Test Right Walking 1 Walking 0 Test Left Right This test cannot support ...

Page 96: ...ntenance Manual 960 Q08 11 BOIPCU EXE Program Version 1 0 03 27 2007 voltage 12522 mV Remaining capacity alarm 400 mAh temperature 24 4 C Remaining time alarm 10 min current 1330 mA Battery mode 0 average current 1327 mA AtRate 0 mA relative state of charge 93 At rate time to full 65535 min absolute state of charge 89 At rate time to empty 65535 min remaining capacity 3546 mAh At rate O K FFFF ful...

Page 97: ...e XX GPU Temperature XX NOTES If no external Graphics GPU not report temperature Subtest 04 3D HDD Protection Test 90d 1 For Field inspection T D This program judges by sampling five kinds of data shown below No Item Contents 1 Access platform An access platform is leveling The Fixture which fixes PC by 90 degree inclination is used 2 Test Fixture Vibration shock doesn t take a PCB at the time of ...

Page 98: ... and the set method of PC are shown below Display of a Test Program The portion which PC and Test Fixture contact is green Set method of PC 3 Test1 Judgment If all data is less than ranges it will be OK X Z Upper Qosmio X500 Maintenance Manual 960 Q08 13 ...

Page 99: ...e display of a test program and the set method of PC are shown below Display of a Test Program Set method of PC 4 Test2 Judgment If all data is less than ranges it will be OK Upper Rear 14 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 100: ... display of a test program and the set method of PC are shown below Display of a Test Program Set method of PC Qosmio X500 Maintenance Manual 960 Q08 15 5 Test3 Judgment If all data is less than ranges it will be OK Upper Right ...

Page 101: ... display of a test program and the set method of PC are shown below Display of a Test Program Set method of PC 16 Qosmio X500 Maintenance Manual 960 Q08 6 Test4 Judgment If all data is less than ranges it will be OK Upper Front ...

Page 102: ...es it will be OK 8 Inspection Judgment If all data is less than ranges it will be OK 9 Setting Calibration data When an inspection result is O K calibration at HPC Upper Left 2 Test Result A test result is displayed when a test is completed A display of result is O K or NG And an error flag is returned at the end of a program OK is 0 NG is 1 Qosmio X500 Maintenance Manual 960 Q08 17 ...

Page 103: ...nventional Memory This subtest first writes test data patterns to conventional memory 0 to 640 KB then reads the new data and compares the result with the original data patterns If a compare error occurs the write data read data and test address display on the screen Addresses are displayed in 4KB increments during the test Test Process 1 Byte Enable Test One bit write 8 bit read is executed and t...

Page 104: ...CCAA5533H 80000000H 2 Byte Enable Test One bit write 16 bit read is executed and the new data is compared with the original data Test data CCAA5533H 80000000H 3 Data bus test One bit write 16 bit read is executed and the new data is compared with the original data Test data 1H 2H 4H 8H 10H through 80000000H 4 Fixed data test 16 bit write 16 bit read is executed and the new data is compared to the ...

Page 105: ...s executed and the new data is compared with the original data Test data 1H 2H 4H 8H 10H through 80000000H 4 Fixed data test 16 bit write 16 bit read is executed and the new data is compared to the original data Test data FFFFFFFFH 00000000H 80018001H 5 Address pattern test 16 bit write and 16 bit read of address pattern data is executed and the new data is compared with the original data Test dat...

Page 106: ...depending on the memory size Subtest 05 Stress Test This subtest writes the following 16KB data patterns to the Write Read Buffer in conventional memory data FFFFFFFFFFFFFFFF0000000000000000 5555555555555555AAAAAAAAAAAAAAAA CCCCCCCCCCCCCCCC3333333333333333 0000000000000000FFFFFFFFFFFFFFFF AAAAAAAAAAAAAAAA5555555555555555 3333333333333333CCCCCCCCCCCCCCCC FFFFFFFFFFFFFFFF0000000000000000 00000000000...

Page 107: ...essed Key Display 109 Keyboard When you execute this subtest the keyboard layout is drawn on the display When any key is pressed the corresponding key on the screen changes from light to dark Holding a key down enables the auto repeat function which causes the key s display character to blink Press Key Display Layout of a keyboard 109 keys Subtest 02 Pressed Key Display 105 Keyboard This subtest i...

Page 108: ...key and functions the same as Subtest 1 WLAN Subtest 06 PS 2 Mouse Pointing This subtest checks the function of mouse as shown below A Pointing device mouse B Mouse buttons Please move cursor to upper left and press left button screen will display PRESS in left rectangle move cursor to lower right and press right button screen will display PRESS in right rectangle the program exit If left and righ...

Page 109: ...Test Program for Field LEFT PRESS RIGHT PRESS TOUCH_PAD TEST Please Do Not Press the Left and Right Button At The Same Time 24 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 110: ...g The color attributes are blue red magenta cyan yellow and white These seven colors each display a background color foreground color and high resolution color The screen below displays when this subtest is executed CHARACTER ATTRIBUTES NEXT LINE SHOWS NORMAL DISPLAY NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN NEXT LINE SHOWS INTENSIFIED DISPLAY IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII NEXT LINE SHOWS REVERSE DISPLA...

Page 111: ...btest displays the character codes 00H FFH using Mode 01H 40 25 The screen below displays when this subtest is executed CHARACTER SET IN 40 25 Press Enter Key To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu 26 Qosmio X500 Maintenance Manual ...

Page 112: ...Ijklmnopqr 0123456789 ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjklmnopqrs 0123456789 ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjklmnopqrst 0123456789 ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjkl mnopqrstu 0123456789 ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjklmnopqrstuv Shifted to the left one letter by one letter 23456789 ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdef gh I j k l mnopqrst 3456789 ABCDEFGHIJKLMNOPQRSTUVWX...

Page 113: ... screen below shows the displays when this subtest is executed 28 Qosmio X500 Maintenance Manual 960 Q08 320 200 GRAPHICS DISPLAY COLOR SET 0 4 GREEN RED YELLOW CYAN MAGENTA WHITE Press ENTER to display the following sixteen colors black blue green cyan red magenta brown white dark gray light blue light green light cyan light red light magenta yellow and intensified white ...

Page 114: ... screen 320 200 GRAPHICS DISPLAY 13 Qosmio X500 Maintenance Manual 960 Q08 29 Press Enter KEY 64 gradations of red are displayed 64 gradations of green are displayed 64 gradations of blue are displayed 64 gradations of white are displayed To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was sele...

Page 115: ...enta brown white dark gray light blue light green light cyan light red light magenta yellow and intensified white 640 200 GRAPHICS DISPLAY 6 EVEN DOTS ODD DOTS ALL DOTS DRIVEN DRIVEN DRIVEN 640 200 GRAPHICS DISPLAY E BLACK DARK GRAY BLUE LIGHT BLUE GREEN LIGHT GREEN CYAN LIGHT CYAN RED LIGHT RED MAGENTA LIGHT MAGENTA BROWN YELLOW WHITE INTENSIFIED WHITE Press Enter KEY To exit this subtest and ret...

Page 116: ... displays when this subtest is executed 640 350 GRAPHICS DISPLAY 10 BLACK DARK GRAY BLUE LIGHT BLUE GREEN LIGHT GREEN CYAN LIGHT CYAN RED LIGHT RED MAGENTA LIGHT MAGENTA BROWN YELLOW WHITE INTENSIFIED WHITE Press Enter KEY Press ENTER to display the following 16 colors black blue green cyan red magenta brown white dark gray light blue light green light cyan light red light magenta yellow and inten...

Page 117: ... RED MAGENTA LIGHT MAGENTA BROWN YELLOW WHITE INTENSIFIED WHITE Press Enter KEY To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu 32 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 118: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 000000000000000000000000000000000000000000000000000000000000000 To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu Qosmio X500 Maintenance Manual 960 Q08 33 ...

Page 119: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHH...

Page 120: ... the screen as shown below 640 480 GRAPHICS DISPLAY CYAN WHITE YELLOW To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu Qosmio X500 Maintenance Manual 960 Q08 35 ...

Page 121: ...agenta yellow and intensified white The screen below displays when this subtest is executed 640 480 COLOR ATTRIBUTE DISPLAY 0 1 2 3 4 5 6 7 8 9 A B C D E F Press Enter Key Pressing Enter executes VRAM mapping test which indicates vertical lines Press Enter to execute the VRAM mapping test which displays a horizontal line at one dot intervals using Mode 12 36 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 122: ...l be amended in the next version Qosmio X500 Maintenance Manual 960 Q08 37 Press Enter Key Press Enter to execute the VRAM mapping test which displays a vertical line at four dot intervals using Mode 12 Press Enter Key Press Enter to display VRAM mapping test using the all dots Mode ...

Page 123: ...enance Manual 960 Q08 Press Enter Key To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu ...

Page 124: ...ue as shown in the following display Black Red Green Blue Gray Red Gradation Green Gradation Blue Gradation White Red Gradation Green Gradation Blue Gradation To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu ...

Page 125: ... Disk Test contains five subtests that test the FDD Move the highlight bar to the subtest you want to execute and press Enter Subtest 01 Sequential Read This subtest sequentially reads all the tracks Tracks 0 to 79 on the floppy disk Subtest 02 Sequential W R C This subtest continuously writes the data pattern B5ADADh to all the specified tracks selected in Subtest 01 The data pattern is then read...

Page 126: ...t writes specified data to a specified track and head Use the Log Utilities see Section 3 21 to specify the track number and head number where the error s occurred during Subtest 02 The following message displays on the screen to enter the test data track number and head number TEST DATA TRACK NO 00 79 HEAD NO 0 1 Subtest 05 Read Specified Address This subtest reads data from a specified track and...

Page 127: ...is necessary to execute the Hard Disk Test The password is hard disk Subtest 01 Sequential Read This subtest sequentially reads all the tracks on the HDD starting at track 0 When all tracks have been read the test starts at the maximum track and reads sequentially back to track 0 Subtest 02 Address Uniqueness This subtest need very long time This subtest writes unique address data to each sector o...

Page 128: ... a specified LBA Use the Log Utilities see Section 3 18 to specify the LBA number where the error s occurred during Subtest 01 The following message displays on the screen to enter the test data and Sector count TEST DATA SECTOR COUNT 01 39 START ADDRESS 00000000 MAX Address Subtest 06 Read Specified Address NOTE This subtest is designed to run with the Test Loop set to NO This subtest is a debug ...

Page 129: ...ollowing message displays on the screen to enter the test data TEST DATA 37b3H Subtest 08 W R C Specified Address This subtest writes specified data to a specified sector count then reads and compares the result The following message displays on the screen to enter the test data sector count TEST DATA 37b3H SECTOR COUNT 01 39 START ADDRESS 00000000 Max Address ...

Page 130: ...ays REAL TIME TEST Current date mm dd yyyy Current time hh mm ss Enter new date mm dd yyyy Enter new time hh mm ss Press Enter key to exit test 2 If the current date is not correct enter the correct date at the Enter new date prompt and press Enter The following prompt displays Enter new time 3 If the current time is not correct enter the correct time using a 24 hour format and press Enter NOTE If...

Page 131: ... carry function REAL TIME CARRY TEST Current date 12 31 1999 Current time 23 59 55 Press Enter key to exit test The following is the display after the date carry function is executed REAL TIME CARRY TEST Current date 01 01 2000 Current time 00 00 01 Press Enter key to exit test To exit this subtest and return to the Real Time Clock menu Press Enter if NO was selected for Test Loop on the Test Para...

Page 132: ...it into RAM The subtest then writes constant data FFFFH AAAAH 5555H 0101H 0000H reads the new data and compares the result with the original data pattern The original cache memory content is then restored to the cache memory Subtest 02 Address Pattern Test This subtest reads the contents of cache memory and saves it into RAM The subtest then writes address data patterns 0000H 0001H 0002H through 3...

Page 133: ... Checker Board Test This subtest reads the contents of cache memory and saves it into RAM The subtest then writes the checker board data data which is inverted front back and left right reads the new data and compares the result with the original data The original cache memory content is then restored to the cache memory Subtest 07 Marching Test This subtest reads the contents of cache memory and ...

Page 134: ... Bank change test Writes 1 byte data in order 0 1 through Fh and compares the result at every bank to the original data patterns 3 Bit shift data test Writes 01h data into addresses A000 0000h through A000 FFFFh for each bank reads the new data and then compares the results with the original data Data is then shifted 1 bit to the left and all bits 01h 02h 04h 08h through 80h are tested again 4 Fix...

Page 135: ...own below 50 Qosmio X500 Maintenance Manual 960 Q08 640 480 256 Press Enter key 0 1 2 3 4 5 6 256 letter types indication 64 gradations WHITE 64 gradations RED 64 gradations GREEN 64 gradations BLUE To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on th...

Page 136: ...own below Qosmio X500 Maintenance Manual 960 Q08 51 800 600 256 Press Enter key 0 1 2 3 4 5 6 256 letter types indication 64 gradations WHITE 64 gradations RED 64 gradations GREEN 64 gradations BLUE To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on th...

Page 137: ...own below 52 Qosmio X500 Maintenance Manual 960 Q08 1024 768 256 Press Enter key 0 1 2 3 4 5 6 256 letter types indication WHITE 64 gradations RED 64 gradations 64 gradations GREEN 64 gradations BLUE To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on t...

Page 138: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH...

Page 139: ... at 56 letters 42 lines surrounded by a high resolution white frame To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu 54 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 140: ...t Loop on the Test Parameter Menu the screen will remain blank while the subtest is executing When the test is complete the Multimedia Test menu displays If YES is selected for Test Loop on the Test Parameter Menu the Test Status screen displays while the subtest is executing Press Ctrl break to return to the Multimedia Test menu Subtest 02 Random Read Test This subtest randomly reads all addresse...

Page 141: ...uence generator The test checks address error FFFFFFFFFFFFFFFF0000000000000000 0000000000000000FFFFFFFFFFFFFFFF Subtest 02 Walking 1 Walking 0 test Left This subtest uses running one running zero patterns This test sequence allows also to checking system bus in maximum noise conditions The following test sequence is written 7FFF7FFF7FFF7FFF8000800080008000 BFFFBFFFBFFFBFFF4000400040004000 After al...

Page 142: ...FF7FFF8000800080008000 BFFFBFFFBFFFBFFF4000400040004000 DFFFDFFFDFFFDFFF2000200020002000 FFFBFFFBFFFBFFFB0004000400040004 FFFDFFFDFFFDFFFD0002000200020002 FFFEFFFEFFFEFFFE0001000100010001 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF 0004000400040004FFFBFFFBFFFBFFFB 0002000200020002FFFDFFFDFFFDFFFD 0001000100010001FFFEFFFEFFFEFFFE ...

Page 143: ...Changed Other Error FDD 01 Bad Command Error 02 Address Mark Not Found 03 Write Protected 04 Record Not Found 06 Media Change Line Error 08 DMA Overrun Error 09 DMA Boundary Error 0C Select Media Error 10 CRC Error 20 FDC Error 40 Seek Error 80 Time Out Error Other Error HDD 01 Bad Command Error 02 Bad Address Mark Error 04 Record Not Found 05 HDC Not Reset Error 07 Drive Not Initialized 09 DMA Bo...

Page 144: ... CC Write Fault E0 Status Error F0 No Sense Error Other Error Cache Memory 02 Protect Mode Error 03 Caching Error Other Error Multimedia 01 Write Error 0F Invalid Drive 15 Drive Not Ready Other Error NOTE If error status name is Other Error please reference the Error Code for error information Qosmio X500 Maintenance Manual 960 Q08 59 ...

Page 145: ... test completes successfully an PASS sign with blue letters displays on the screen 4 If the test fails or is interrupted before completion an FAIL sign with red letters displays on the screen 5 If running item not select an NOITEM sign with green letters display on the screen 6 All errors which occur during execution of the Running Test are logged in the Log File 7 This program is executed accordi...

Page 146: ...XXXX 3 Version TOSHIBA Part Number 4 Serial Number Serial Number 5 UUID Number xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx OEM Strings Type 11 1 OEM String xxxxxxxxxxxxxxxxxxxxxxxxxxx On Board LAN MAC 1 MAC ADR xxxxxxxxxxxx DVD Region Code 1 User Change Time X 2 Region Code X 3 17 2 Write DMI Information The Write DMI Information program contains the following information for the computer 1 Manufacture Name TO...

Page 147: ... a SLP2 0 Build Sig 1 Non OS 2 OS 2 b Wireless LAN ID 001E4CXXXXXX 12 c AC Adapter Select 1 65W 2 75W 3 90W 4 120W 1 0 Exit Please Select 1 c To Modify DMI String Current Data of EEPROM Toshiba 1 Enter the Manufacture Name TOSHIBA Your Keyin is TOSHIBA This is your keyin data EEPROM return TOSHIBA This is read from eeprom back Press any key to continue Note Please Check New DMI Information After S...

Page 148: ...y address ADDR 6 Write data WD 7 Read data RD 8 Error Name ERROR NAME DETAILS 3 18 1 Operations 1 Select 04 and press Enter in the Diagnostics Menu to log error information into RAM or onto a floppy disk Error information is displayed in the following format XXXX ERRORS PASSCOUNT XXXX CNT TEST PASS STS ADDR WD RD ERROR NAME DETAILS 001 FDD 02 0000 180 0000001 00 00 WRITE PROTECTED 002 FDD 01 0000 ...

Page 149: ... all error log information in RAM The 5 key reads the log information from a floppy disk The 6 key writes the log information to a floppy disk The 7 key save the log information to a floppy disk The following are the test abbreviations for each Diagnostics Test Test Name Test Abbreviations System Test ROM Memory Test RAM Keyboard Test KBD Display Test CRT Floppy Disk Test FDD Hard Disk Test HDD Re...

Page 150: ...TION BIOS VER VX XX KBC VER XXXX MAC ADDRESS XXXXXXXXXXXX 0 ASYNC ADAPTER 1 HDD DRIVE S XXXXXXXXXXXXXXXXXXXXXXXXXX FW Rev XXXXXXXX CUR LBA XXXXXXXX ORG LBA XXXXXXXX BATTERY TYPE XXXXXXXXXX XXXMB MEMORY SIZE XXX CPU 1 Vedio Chip XXXXXXXXXXXXX 1 ODD DRIVE S XXXXXXXX FW Rev XXXX Press Enter to return to the Diagnostics Menu Qosmio X500 Maintenance Manual 960 Q08 65 ...

Page 151: ...ubtest Name 01 System Test Subtest 01 ROM Checksum 02 Memory Test Subtest 01 Conventional Memory 02 Memory Test Subtest 02 Protect Mode 02 Memory Test Subtest 03 Protect Mode 32MB Max 02 Memory Test Subtest 04 RAM Refresh 04 Display Test Subtest 01 VRAM W R C 04 Display Test Subtest 02 Character Attribute Set 04 Display Test Subtest 03 Character Set 04 Display Test Subtest 04 80 25 Character Displ...

Page 152: ... Select YES to stop the test program when an error is found NOTE All errors which occur during execution of the Running Test are logged in the Log File 3 Press Insert to add a subtest 4 Press Delete to remove the selected subtest 5 Press Enter when you have finished editing the Running Test list 6 The following message displays Do you want to save the data Save to disk Do not save 7 Select the opt...

Page 153: ...OTE The Test Status Screen does not display during all the tests See the specific test description Sections 3 4 through 3 14 The following Test Status screen displays during most tests See the description of each test Sections 3 4 through 3 14 for specific screen information Test Name Sub Test 0101 Pass Count 00000 Error Count 00000 Write Data 00 Read Data 00 Address 00000000 Status 00 Test Name D...

Page 154: ...d during the test Write Data Displays only the test data that has failed to compare during the test while being written during the test Read Data Displays test data that has failed to compare during the test while being read during the test Test Address Displays the Test Address The format differs for each test Error Status Displays the error status Error Name Displays the name of the error ...

Page 155: ...the test program and exits to the subtest menu 2 Continues the test from the error 3 Restarts the test from the beginning Use the arrow keys to move the cursor to the desired option and press Enter 3 21 5 How to enter data Letters which must be entered are always shown in Simultaneous entries are displayed by a mark For example a Enter Press the a key then press the Enter key Ctrl c Press the Ctrl...

Page 156: ...Replacement Procedures Qosmio X500 Maintenance Manual 960 Q08 4 i Chapter 4 Replacement Procedures ...

Page 157: ...Notation 4 7 4 2 Battery pack 4 8 4 3 PC card 4 10 4 4 SSD HDD MAIN HDD 4 12 4 5 Optical disk drive 4 16 4 6 Slot in optical disk drive 4 18 4 7 HDD SECOND HDD 4 21 4 8 Memory module 4 25 4 9 Keyboard 4 28 4 10 Wireless LAN card 4 31 4 11 Bluetooth module 4 34 4 12 TV Tuner card 4 35 4 13 Display assembly 4 37 4 14 Top Cover assembly 4 42 4 15 Touch pad 4 45 4 16 USB Board 4 48 4 17 B CAS Board 4 ...

Page 158: ...side bracket 4 17 Figure 4 6 1 Remove an optical disk drive 4 19 Figure 4 6 2 Disconnect the slot in ODD from Motherboard 4 19 Figure 4 6 3 Disassemble the bracket from slot in ODD 4 20 Figure 4 7 1 Turn the computer upside down 4 21 Figure 4 7 2 Remove the second HDD assembly 4 22 Figure 4 7 3 Remove the screws and HDD holder 4 23 Figure 4 8 1 Remove memory slot cover 4 26 Figure 4 8 2 Remove a m...

Page 159: ... the power cable 4 50 Figure 4 18 2 Remove the system board 4 51 Figure 4 18 3 Pull away from the socket of RTC Battery 4 52 Figure 4 18 4 Rotate the RTC Battery 4 52 Figure 4 18 5 Install the RTC battery 4 53 Figure 4 19 1 Remove the CPU heat sink 4 54 Figure 4 19 2 Remove the CPU 4 55 Figure 4 19 3 Apply silicon grease 4 56 Figure 4 20 1 Remove the display mask 4 57 Figure 4 20 2 Remove the inve...

Page 160: ...RUs must be removed before a particular FRU can be removed The numbers in the chart indicate the relevant section numbers in this manual In all cases when removing an FRU the battery pack must also be removed When repairing an FRU that is the potential cause of a computer fault use the chart to determine the order in which FRUs need to be removed The tilt stand if it is installed can be removed wi...

Page 161: ...nstalled to the computer is typically already charged the risk of electric shock remains even when the AC adapter is unplugged from the socket To prevent electric shock always take off any metal jewelry or accessories such as necklaces bracelets or rings before working on the computer Never work with wet or moist hands 3 Take care not to injury yourself on any edges or corners CAUTION 1 Confirm th...

Page 162: ...sts described in Chapter 2 to determine which FRU is the cause of the fault 5 Do not perform any unnecessary work Always work in accordance with the disassembly and reassembly procedures in this manual 6 Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work 7 Disassembling requires the removal of a large number of scr...

Page 163: ...h sides of the plate and connector are at the same height and that the cable is fixed in the correct position Pull the cable to ensure that it is securely connected If the cable is disconnected from the connector reconnect it making sure that you lift the pressure plate high enough to insert fully the cable For spring connectors lifting up the stopper frees the cable and allows it to be pulled out...

Page 164: ...ll FRUs correctly and do not have any screws left over Using an incorrect screw may damage the thread or screw head and result in the FRU not being securely fastened in place After installing FRUs check that the computer operates correctly Tools and Equipment For your safety and the safety of the people around you it is important that you use Electrostatic Discharge ESD equipment Correctly utilizi...

Page 165: ...3 0 3mm 0 245 N m 2 5 kgf cm NOTE To prevent damage to THIN HEAD screws press along the axis of the screwdriver while turning the screw This is because the contact area between the screw and driver is less than for a pan head screw standard pan shaped screw head Grip Color Some screws have a colored grip area to help you determine the length of the screw Even numbered length screws Brown G rip a r...

Page 166: ...computer easier markings of the kinds of the screws including the types and lengths are indicated on the computer body Format Screw shape Screw length mm Screw shape B Bind screw F Thin head screw S Super thin head screw T Tapping screw U Other screws Unique screws pan head stud etc Example B6 6mm bind screw ...

Page 167: ... scratch disassemble twist or bend the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adapter and all external devices from the computer 3 Turn the computer upside down 4 Slide and hold the battery release latch 2 to free the battery pack after moving the battery release latch 1 into it unlock position pick the battery pack out of the computer from fillister Figure 4 2 1 Rem...

Page 168: ...ndled or disposed correctly Dispose always the used battery pack in accordance with the laws and ordinances of your local authority Use only the batteries approved by Toshiba NOTE Check visually the battery terminals and clean off any dirt with a dry cloth 1 Turn off the power of the computer 2 Disconnect the AC adapter and all external devices from the computer 3 Insert the battery pack 4 Ensure ...

Page 169: ... PC card It will pop out PCMCIA Card when you release it And NEW Card same as PC card Then press the card once more to eject a card 2 Grasp one of PC card and remove it NOTE If a PC card is not inserted all the way the eject button may not pop out Be sure to push a PC card firmly and press the eject button again Figure 4 3 1 Remove a PC card Installing a PC card The following describes the procedu...

Page 170: ...Replacement Procedures 1 Make sure the PC card does not stick out 2 Insert a PC card and press it until it is securely connected Figure 4 3 2 Insert a PC card Qosmio X500 Maintenance Manual 960 Q08 4 11 ...

Page 171: ...ssure may cause data loss or damage to the device 1 Turn the computer upside down 2 Remove the following screws securing a SSD HDD slot cover and remove a SSD HDD slot cover M2 5 4 0B FLAT BIND screw x2 3 Remove the following screws securing the SSD HDD assembly M2 5 3 0B FLAT BIND screw x2 4 Disconnect the SSD HDD assembly from the connector on the system board Figure 4 4 1 Turn the computer upsi...

Page 172: ...lacement Procedures CAUTION When a SSD HDD is installed they are installed in the position as the following figure Figure 4 4 2 Remove the SSD MAIN HDD assembly Qosmio X500 Maintenance Manual 960 Q08 4 13 ...

Page 173: ...ment Procedures 5 Remove the following screws securing the SSD HDD holder and remove the SSD HDD holder M3 0 3 0B FLAT BIND screw x4 Figure 4 4 3 Remove SSD MAIN HDD Qosmio X500 Maintenance Manual 960 Q08 4 14 ...

Page 174: ...er and secure it with the following screws M3 0 3 0B FLAT BIND screw x4 NOTE Although they are 3mm head screws screw torque must be set in 2 5kg cm for four screws securing the HDD holder 2 Insert the SSD HDD assembly into the SSD HDD slot and connect it carefully to the SSD MAIN HDD on the system board 3 Secure the SSD HDD assembly with the following screw M2 5 3 0B FLAT BIND screw x2 M2 5 4 0B F...

Page 175: ... disk drive The following describes the procedure for removing an optical disk drive See Figure 4 5 1and 4 5 2 1 Remove MAIN HDD Slot cover and next remove the following screws securing an optical disk drive M2 5 3 0B FLAT BIND screw x1 2 Disconnect an optical disk drive toward the arrow direction from the connector CN26 on the system board Figure 4 5 1 Remove an optical disk drive Qosmio X500 Mai...

Page 176: ...l disk drive 1 Attach the ODD bracket to an optical disk drive and secure it with the following screws M2 0 3 0 Flat BIND screw x2 2 Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board 3 Secure the ODD drive with the following screw M2 5X5 0 Flat BIND screw x1 Qosmio X500 Maintenance Manual 960 Q08 4 17 ...

Page 177: ... is removed or installed Removing an optical disk drive The following describes the procedure for removing an optical disk drive See Figure 4 6 1 to 4 6 3 1 Remove the screws securing Motherboard M2 5 6 5B FLAT BIND screw x3 2 Remove the Motherboard and thermal fan 3 Remove the screws to disconnect the slot in ODD M2 0 3 0B FLAT BIND screw x2 4 Remove the slot in ODD bracket from right side and le...

Page 178: ...Replacement Procedures Figure 4 6 1 Remove an optical disk drive Figure 4 6 2 Disconnect the Slot in ODD from Motherboard Qosmio X500 Maintenance Manual 960 Q08 4 19 ...

Page 179: ...ODD bracket to an optical disk drive and secure it with the following screws M2 0 2 0 Flat BIND screw x4 2 Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board and secure it with the following screws M2 0 3 0B FLAT BIND screw x2 3 Secure Motherboard with following screws M2 5 6 5B FLAT BIND screw x3 Qosmio X500 Maintenance Manual 960 Q08 4 20...

Page 180: ...ressure may cause data loss or damage to the device 1 Turn the computer upside down 2 Remove the following screws securing a HDD slot cover and remove a HDD slot cover M2 5 4 0B FLAT BIND screw x2 3 Remove the following screws securing the HDD assembly M2 5 3 0B FLAT BIND screw x2 4 Disconnect the HDD assembly from the connector on the system board Figure 4 7 1 Turn the computer upside down Qosmio...

Page 181: ...Replacement Procedures CAUTION When a HDD is installed they are installed in the position as the following figure Figure 4 7 2 Remove the SECOND HDD assembly Qosmio X500 Maintenance Manual 960 Q08 4 22 ...

Page 182: ...t Procedures 5 Remove the following screws securing the HDD holder and remove the HDD holder M3 0 3 0B FLAT BIND screw x4 Figure 4 7 3 Remove the screws and HDD holder Qosmio X500 Maintenance Manual 960 Q08 4 23 ...

Page 183: ...r and secure it with the following screws M3 0 3 5F FLAT BIND screw x4 NOTE Although they are 3mm head screws screw torque must be set in 2 5kg cm for four screws securing the HDD holder 2 Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board 3 Secure the HDD assembly with the following screw M2 5 3 0B FLAT BIND screw x2 M2 5 4 0B FLAT BIND screw x2...

Page 184: ...Do not touch memory module terminals Any dirt on the terminals may cause memory access problems Never press hard or bend a memory module Removing a memory module To remove a memory module confirm that the computer is in boot mode Then perform the following procedure See Figure 4 8 1 to 4 8 2 1 Loose the screw securing the memory slot cover M2 5 4 0B FLAT BIND screw x3 2 Remove the memory slot cove...

Page 185: ...Replacement Procedures Figure 4 8 1 Remove memory slot cover Figure 4 8 2 Remove a memory module Qosmio X500 Maintenance Manual 960 Q08 4 26 ...

Page 186: ...a memory module Inserting a memory module with the power on might damage the module or the computer itself Never press hard or bend a memory module 2 Install the memory slot cover and secure it with the screw M2 5 4 0B FLAT BIND screw x3 3 When the power of the computer is turned on the computer checks automatically the memory size Confirm that the new memory is detected correctly 4 If the memory ...

Page 187: ...eyboard always hold it by the frame and do not touch the keycap 1 Upside down the computer 2 Open the display 3 Remove KBD holder Insert your finger into the slot between the KBD holder and the keyboard Then lift up the keyboard cover to remove it 4 Loose the screw securing KBD Holder M2 5x3 0B Flat BIND screws x4 5 Insert your finger into the keyboard slot and keyboard Then lift up the keyboard t...

Page 188: ...Replacement Procedures Figure 4 9 1 Remove screws for KB Holder Qosmio X500 Maintenance Manual 960 Q08 4 29 ...

Page 189: ...ling the keyboard 1 Turn the keyboard upside down and place it on the palm rest as its face down Connect the keyboard flexible cable to the connector on the system board 2 Slide and set the speaker cover assembly and secure it with the following screw M2 5 3 0B FLAT BIND screw x4 3 Install the keyboard brace by pressing it from the topside ...

Page 190: ...ess cover securing wireless LAN card cover and remove it And remove screw of wireless board M2 5 x 3 0B BIND screw x2 2 Disconnect the wireless LAN antenna cable from the connectors on a wireless LAN card 3 Open the left and right latches holding a wireless LAN card and remove a wireless LAN card from the connector on the system board Figure 4 10 1 Wireless LAN card Qosmio X500 Maintenance Manual ...

Page 191: ...Replacement Procedures Figure 4 10 2 Remove a wireless LAN card Qosmio X500 Maintenance Manual 960 Q08 4 32 ...

Page 192: ... screws M2 5 x 3 0B BIND screw x2 2 Connect the wireless LAN antenna cable to the terminals on a wireless LAN card 3 Put the wireless LAN antenna cable on the right location from the guide Antenna cable locate top USB cable locate bottom and FM cable locate middle Stick the tape of cable on the surface If fail to stick replace tape with new adhesive tape see Figure 4 10 3 Figure 4 10 3 Cables layo...

Page 193: ... 5 0 x 3 0B BIND screw x1 3 Remove the Bluetooth module Figure 4 11 1 Remove a Bluetooth module Installing a Bluetooth module The following describes the procedure for installing a Bluetooth module 1 Insert a Bluetooth into the connector on the computer 2 Connect the Bluetooth cable to the terminals on a Bluetooth and connect it to the motherboard side 3 Install the Bluetooth bracket and secure it...

Page 194: ...ng screw of TOP cover securing and remove it And remove screw of TV tuner card 2 5 0 x 3 0B BIND screw x2 2 Disconnect the TV antenna cable from the connectors on a TV tuner card 3 Open the left and right latches holding a TV tuner card and remove a TV tuner card from the connector on the system board Figure 4 12 1 TV Tuner card Qosmio X500 Maintenance Manual 960 Q08 4 35 ...

Page 195: ...ard 1 Insert a TV tuner card terminals slantwise into the connector on the computer and press a TV tuner card and lock the secure screws 2 Connect the TV antenna cable to the terminals on a TV tuner card 3 Put the TV antenna cable on the right location from the guide see Figure 4 10 3 4 Secure TV tuner card with the following screws 2 5 0 x 3 0B BIND screw x2 ...

Page 196: ...play and turn the computer upside down 2 Remove the battery pack See Figure 4 2 1 3 Remove the Main HDD door screws and open the MAIN HDD Door remove Optical Drive Disk M2 5 4 0 FLAT BIND screw x2 M2 5 3 0 FLAT BIND screw x1 Figure 4 13 1 Remove the screws securing display assembly 4 Open the SECOND HDD Door 5 Remove the screws from the bottom side Qosmio X500 Maintenance Manual 960 Q08 4 37 ...

Page 197: ...w x1 M2 5 2 0 FLAT BIND screw x5 Figure 4 13 2 Remove the screws from bottom side 6 Disassemble KBD Holder and Keyboard screw See Figure 4 9 1 M2 5x3 0 Flat BIND screws x4 7 Remove the screws from the top side and remove the cover M2 5x6 5 Flat BIND screws x7 M2 5x3 0 Flat BIND screws x2 Qosmio X500 Maintenance Manual 960 Q08 4 38 ...

Page 198: ...he screws from top side 8 Disconnect the FFC and cables 9 Disassembly TOP cover 10 Pull out the wireless LAN antenna and LCD cables from the guide Figure 4 13 4 Remove the Wireless Antenna and LCD cable Qosmio X500 Maintenance Manual 960 Q08 4 39 ...

Page 199: ...describes the procedure for installing the display assembly 1 Inserting the pole of hinge to the hole of hinge assembly set the display assembly on the base assembly 2 Secure the hinges with the following screws secure the display mask with the following screws and stick the mask seal on them M2 5 6 5 FLAT BIND screw x6 Locktight NOTE Be sure to apply the locktight to the screws instructed in the ...

Page 200: ...screws M2 5x6 5 Flat BIND screws x7 8 Install the KBD Holder and Keyboard with screws M2 5x3 0 Flat BIND screws x4 9 Turn the computer downside and Secure the bottom with screws M2 5 6 5 FLAT BIND screw x11 M2 5 8 0 FLAT BIND screw x6 M2 5 4 0 FLAT BIND screw x2 M2 5 3 0 FLAT BIND screw x1 M2 5 2 0 FLAT BIND screw x5 10 Install battery pack HDD door and Optical Drive Disk with screws M2 5 4 0 FLAT...

Page 201: ... 14 3 1 Turn over the computer 2 Remove the following screws securing the top cover assembly from the back and bottom of computer M2 5 2 0 FLAT BIND screw Back x5 M2 5 6 5 FLAT BIND screw Back x11 M2 5 8 0 FLAT BIND screw Back x6 M2 5 4 0 FLAT BIND screw Back x2 M2 5 3 0 FLAT BIND screw Back x1 Figure 4 14 1 Remove the screws back Qosmio X500 Maintenance Manual 960 Q08 4 42 ...

Page 202: ... computer Pull up and remove the top cover assembly from the base assembly M2 5x6 5 Flat BIND screws x7 Figure 4 14 2 Remove the screws front and top cover assembly 4 Disconnect the touch pad flat cable Fingerprint cable from the connector on the system board Qosmio X500 Maintenance Manual 960 Q08 4 43 ...

Page 203: ...ouch pad flat cable to the connector on the system board 3 Secure the top cover assembly with following screws from the front of computer M2 5x6 5 Flat BIND screws x7 M2 5x3 0 Flat BIND screws x2 4 Secure the top cover assembly with the following screws from the back and bottom of computer M2 5 2 0 FLAT BIND screw x5 M2 5 6 5 FLAT BIND screw x11 M2 5 8 0 FLAT BIND screw x6 M2 5 4 0 FLAT BIND screw...

Page 204: ...nect the touch pad flat cable Fingerprint cable from the connector on the touch pad 2 Remove the following screws securing the touch pad plate M2 0 3 0B SUPER THIN HEAD screw x10 3 Remove the touch pad board and touch pad plate 4 Peel off and remove the touch pad from the top cover assembly Figure 4 15 1 Remove the touch FFC and Fingerprint cable Qosmio X500 Maintenance Manual 960 Q08 4 45 ...

Page 205: ...Replacement Procedures Figure 4 15 2 Loose the M2 5x3 screw Figure 4 15 3 Remove the touchpad and touchpad board Qosmio X500 Maintenance Manual 960 Q08 4 46 ...

Page 206: ...not be used after peeling off from the computer Be sure to stick a new touch pad When sticking the touch pad be careful not to get the bubbles under the touch pad 2 Stick and install the touch pad on the top cover assembly 3 Install the touch pad plate and secure it with the following screws M2 5 3 0 SUPER THIN HEAD screw x10 4 Stick the insulator on the touch pad plate 5 Connect the touch pad fla...

Page 207: ...e pull out USB board M2 5x6 5 FLAT BIND screw x2 Figure 4 16 1 Remove the USB board Installing the USB Board The following describes the procedure for installing the USB board 1 Insert the USB board into base case and connect USB board cable Modem cable 2 Fix the below screws M2 5x6 5 FLAT BIND screw x2 NOTE Be careful not to catch the cables between top cover assembly and base assembly Qosmio X50...

Page 208: ...or 2 Loose the below screws and then incline pull out B CAS board M2 5x3 FLAT BIND screw x4 Figure 4 17 1 Remove the B CAS Board Installing the B CAS Board The following describes the procedure for installing the B CAS board 1 Insert the B CAS board into base case and connect B CAS board FFC 2 Fix the below screws M2 5x3 FLAT BIND screw x4 Qosmio X500 Maintenance Manual 960 Q08 4 49 ...

Page 209: ...e the subtest01 Initial configuration in section 3 3 Setting of the hardware configuration Also update with the latest BIOS Removing the System Board The following describes the procedure for removing the system board See Figure 4 18 1 to 4 18 2 1 Disconnect the power cable from the system board Power Cable Figure 4 18 1 Disconnect the power cable Qosmio X500 Maintenance Manual 960 Q08 50 ...

Page 210: ...B cable FM CABLE MDC CABLE and TV F ANTENNA from the connector on the system board 3 Remove the following screws securing the fan and the system board and remove the system board M2 5 6 5 screw x2 M2 5 6 5 screw x3 Figure 4 18 2 Remove the system board Qosmio X500 Maintenance Manual 960 Q08 51 ...

Page 211: ...ttery unit See Figure 4 18 3 to 4 18 4 1 Pull the away the socket of RTC battery and use a clamp to hold RTC battery tightly Figure 4 18 3 Pull away from the socket of RTC Battery 2 Rotate battery through the way then remove it Figure 4 18 4 Rotate the RTC Battery Qosmio X500 Maintenance Manual 960 Q08 52 ...

Page 212: ...ct the speaker cable LCD CABLE WIRELESS ANTENNA CRT cable USB cable FM CABLE MDC CABLE and TV F ANTENNA to the connector on the system board 4 Connect the power cable to the connector on the system board Installing RTC battery The following describes the procedure for installing the RTC battery unit See Figure 4 18 5 1 Press the force vertically then lock the RTC battery tightly Figure 4 18 5 Inst...

Page 213: ...t sink cable from the connector on the system board 2 Remove the following screws securing the heat sink holder along 1 to 4 M2 2 SPRING screw x4 NOTE When removing the heat sink holder be sure to remove the screws in the reverse order of the number marked on the holder 3 Remove the CPU heat sink Figure 4 19 1 Remove the CPU heat sink Qosmio X500 Maintenance Manual 960 Q08 54 ...

Page 214: ...PU socket 3 Fix the CPU by rotating the cam 120 degrees to the clockwise with a flat blade screwdriver 4 If there is already silicon grease on the CPU clean it with a cloth Using a special applicator apply silicon grease so that the CPU chip on the CPU is completely covered 5 Please apply 0 1cc silicon grease Shinetsu 7762 for each repair And apply Thermal pad for N bridge VGA V RAM for each repai...

Page 215: ...der and secure them with the following screws along 1 to 4 M2 2 SPRING screw x4 7 Connect the Heat sink cable to the connector on the system board NOTE When securing the heat sink holder be sure to secure the screws in the order of the number marked on the holder Qosmio X500 Maintenance Manual 960 Q08 56 ...

Page 216: ...er The following describes the procedure for removing the LCD unit and FL inverter See Figure 4 20 1 to 4 20 4 Remove Screw MYLAR cover X8 1 Remove the following screws securing the display mask M2 5 6 5 screw X8 2 Insert your finger between the edge of the display mask and the LCD and remove the display mask while releasing the latches of display mask Figure 4 20 1 Remove the display mask Qosmio ...

Page 217: ...nesses from the connectors CN1 on the inverter 5 Disconnect the HV harnesses from the connectors CN2 on the inverter 6 Remove the FL inverter while peeling off the double sided tape CN1 LCD harness Inverter Insulator CN2 HV harness Double sided tape Figure 4 19 2 Remove the inverter Qosmio X500 Maintenance Manual 960 Q08 58 ...

Page 218: ... With the bottom edge of the LCD unit on the display cover lift only the top edge of the LCD unit After peeling off the CONDUTIVE tape disconnect the LCD harness from the connector on the back of the LCD 9 Remove the LCD unit LCD HARNESS Figure 4 20 3 Remove the LCD unit Qosmio X500 Maintenance Manual 960 Q08 59 ...

Page 219: ...Procedures 10 Remove the following screws securing the LCD support LCD unit side and remove the hinge from the LCD unit M2 0x2 5 screw x8 Figure 4 20 4 Remove the LCD hinge Qosmio X500 Maintenance Manual 960 Q08 60 ...

Page 220: ... the conductive tape on the connector of LCD harness 3 Secure the LCD unit with the following screws M2 5x4 0 screw x2 M2 5x5 0 screw x8 4 Connect LCD harnesses to the connector CN1 of the inverter CAUTION Be careful not to connect the LCD harnesses to the wrong connectors of FL inverter 5 Connect HV harnesses to the connector CN2 of the FL inverter 6 Install the display mask while fitting the lat...

Page 221: ...ollowing describes the procedure for removing the Web Camera module See Figure 4 21 1 to 4 21 2 1 Pull off the connector of Web Camera module Figure 4 21 1 Remove the connector of Web Camera module 2 Peel off the glue of Web Camera module Qosmio X500 Maintenance Manual 960 Q08 62 ...

Page 222: ...ue of Web Camera module Installing Web Camera module The following describes the procedure for installing the Web Camera module 1 Pull in the glue of Web Camera Module 2 Connect the connector of Web Camera module Qosmio X500 Maintenance Manual 960 Q08 63 ...

Page 223: ...x The following describes the procedure for removing Speaker Box See Figure 4 22 1 to 4 22 3 1 Remove the following screws securing Speaker Box M2 5 2 0 screw x 4 Figure 4 22 1 Removing the securing screws at left side Qosmio X500 Maintenance Manual 960 Q08 64 ...

Page 224: ...Replacement Procedures Figure 4 22 2 Removing the securing screws at right side 2 Removing the Speaker Box Figure 4 22 3 Removing the Speaker Box Qosmio X500 Maintenance Manual 960 Q08 65 ...

Page 225: ...s Qosmio X500 Maintenance Manual 960 Q08 66 Installing Speaker Box The following describes the procedure for installing Speaker Box 1 Installing the Speaker Box 2 Securing Speaker Box of following screws M2 5 2 0 screw x 4 ...

Page 226: ...s thermal pad on North Bridge and grease on CPU Figure 4 23 1 Intel AMD Thermal pad on North Bridge RAW PN TSB PN Vendor Description JXTZ1024010 A000048640 THERMAL PAD INT NB BS TZ1 JXTZ1024 3A XY0GFCM1000 A000018440 THERMAL GREASE GFC M1 II Use grease and Thermal pad on VGA 1 0 15cc for one repair Qosmio X500 Maintenance Manual 960 Q08 67 ...

Page 227: ...eplacement Procedures Figure 4 23 2 Apply silicon grease for North Bridge 2 Thermal pad and grease used on VGA thermal module Figure 4 22 3 Thermal pad position Qosmio X500 Maintenance Manual 960 Q08 68 ...

Page 228: ... TSB PN Vendor Description JXTZ1027010 A000048650 THERMAL PAD VGA V RAM AD JXTZ1027 3A JXTZ1026010 A000048660 THERMAL PAD VGA CHOKE AD JXTZ1026 3A XY0GFCM1000 A000018440 THERMAL GREASE GFC M1 NOTE Thermal pad is fixed for each one no need special applicator and can re use ...

Page 229: ...module 1 When installing the LCD module in the LCD cover be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws Do not force the module into place because stress can affect its performance Also the ...

Page 230: ...mend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel If dust still exists please use ionic FAN which can avoid static electricity to deal with it 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid with cloth or ion...

Page 231: ...let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module A 3 Qosmio X500 Maintenance Manual Maintenance Manual 960 Q08 ...

Page 232: ...long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage 9 Do not disassemble the LCD module Disassembly can cause malfunctions A 4 Qosmio X500 Maintenance Manual Maintenance Manual 960 Q08 ...

Page 233: ...ort the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxide These materials can release gas that can damage the panel s polarization A 5 Qosmio X500 Maintenance Manual Maintenance Manual 960 Q08 ...

Page 234: ... X500 Maintenance Manual 960 Q08 B 1 Appendix B Appendix B Board Layout B 1 System Board Figure B 1 1 System board layout front 01 02 03 04 05 06 16 10 11 12 13 18 07 09 14 15 17 19 21 20 22 23 24 26 27 28 08 ...

Page 235: ...Board Layout B 2 Qosmio X500 Maintenance Manual 960 Q08 42 41 29 30 40 39 25 34 32 31 43 33 38 8 37 35 Figure B 1 2 System board layout Back ...

Page 236: ...LVDS CONN 04 CN2 CRT CONN 05 CN1 MDC CONN 06 CN16 KB CONN 07 CN14 FAN CONN 08 U50 HDMI IC 09 CN22 TMA CONN 10 CN48 BATT CONN 11 CN20 K B LED power CONN 12 CN25 LED B CONN 13 CN21 TP FP B CONN 14 CN31 BCAS CONN 15 CN29 Felica CONN 16 CN33 Cardreader CONN 17 CN32 New Card CONN 18 CN15 WiFi CONN 19 CN27 Bluetooth CONN 20 CN24 MMB CONN 21 CN17 WUSB CONN 22 CN26 TV Tuner CONN ...

Page 237: ...dded Controller IC 27 U9 LAN IC 28 U27 Card Reader 1394 29 U35 CPU 30 U47 North Bridge 31 CN31 DDR CONN 32 CN32 2nd SATA HDD CONN 33 PCN1 DC IN CONN 34 CN46 Main SATA HDD CONN 35 CN47 SATA ODD CONN 37 CN44 1394 CONN 38 CN41 HDMI CONN 39 CN37 USB CONN 40 CN36 ESATA CONN 41 CN35 RJ45 CONN 42 PCN0 VGA Power CONN 43 CN39 VGA CONN ...

Page 238: ... 2 1 Touch Pad board layout Front Table B 2 2 Touch Pad board connectors NUM Location Function 01 SW1 Mouse Button Left key 02 SW3 Mouse Button Left key 03 SW4 Mouse Button Right key 04 SW2 Mouse Button Right key Back layout Qosmio X500 Maintenance Manual 960 Q08 B 5 ...

Page 239: ... 01 02 Figure B 2 3 Touch Pad board layout Back Table B 2 2 Touch Pad board connectors NUM Location Function 01 CN3 TP Board to TP Module CONN 02 CN1 TP Board to M B CONN B 6 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 240: ...t B 3 Finger Print Board Front layout 01 Figure B 3 1 Finger Print Board layout Front Table B 3 2 Finger Print Board connectors Location Function 01 U2 Finger Printer IC Qosmio X500 Maintenance Manual 960 Q08 B 7 ...

Page 241: ...io X500 Maintenance Manual 960 Q08 02 Figure B 3 3 Finger Print Board layout Back Table B 3 4 Finger Print Board connectors Location Function 01 CN2 Finger Print Board to TP Board connector 02 CN3 Finger Print Board to TP Board connector ...

Page 242: ... 11 MIC_GND 12 GND 13 INT_MIC_R I O 14 USBP3 _LCD I O 15 DISPON 16 USBP3 _LCD I O 17 GND 18 GND 19 LCD_TXLCLKOUT I O 20 LCD_TXUCLKOUT I O 21 LCD_TXLCLKOUT I O 22 LCD_TXUCLKOUT I O 23 GND 24 GND 25 LCD_TXLOUT0 I O 26 LCD_TXUOUT0 I O 27 LCD_TXLOUT0 I O 28 LCD_TXUOUT0 I O 29 GND 30 GND 31 LCD_TXLOUT1 I O 32 LCD_TXUOUT1 I O 33 LCD_TXLOUT1 I O 34 LCD_TXUOUT1 I O 35 GND 36 GND 37 LCD_TXLOUT2 I O 38 LCD_...

Page 243: ...ATA I O 6 3ND_MBCLK I O CN20 Keyboard LED Connectors PIN No Signal name I O PIN No Signal name I O 1 5V 2 BOARD_DI5 O 3 KB_LED_DET 4 KB_LED I CN13 Power Board Connectors PIN No Signal name I O PIN No Signal name I O 1 5VPCU I 2 NBSWON I 3 PWRLED I 4 GND CN16 Keyboard Connectors PIN No Signal name I O PIN No Signal name I O 1 K_LED_P 2 MY16 O 3 4 MX17 O 5 6 K_LED_P ...

Page 244: ...9 MY10 O 20 MY11 O 21 MY12 O 22 MY15 O 23 MX7 O 24 MX2 O 25 MX3 O 26 MX4 O 27 MX0 O 28 MX5 O 29 MX6 O 30 MX1 O 31 K_LED_P O 32 CAPSLED O 33 FN_F10 O 34 NUMLED O CN21 Touchpad Fingerprint Connectors PIN No Signal name I O PIN No Signal name I O 1 5V TP 2 TPDATA I O 3 TPCLK I O 4 LED_ON I O 5 GND 6 USBP1 I O 7 USBP1 I O 8 GND 9 TP_ON_OFF O 10 3V CN18 Felica Connectors ...

Page 245: ...USB Board Connectors PIN No Signal name I O PIN No Signal name I O 1 USBP11 I 2 USBP10 I 3 USBP11 I 4 USBP10 I 5 USB_EN 2 I O 6 USBOC _10_11 O 7 5VPCU 8 5VPCU 9 5VPCU 10 5VPCU 11 3V 12 HP_JD I 13 Port_B O 14 SPDIF BEEPGAIN I 15 GND 16 GND 17 HPR O 18 MIC1 R O 19 HPL O 20 MIC1 L O 21 GND O 22 GND CN32 New Card Connectors PIN No Signal name I O PIN No Signal name I O ...

Page 246: ...AUX O 13 PERST I O 14 NEW_3V I 15 NEW_3V I 16 NEW_CLKREQ O 17 CPPE _ I O 18 CLK_PCIE_NEW I 19 CLK_PCIE_NEW I 20 GND 21 PCIE_RXP2 O 22 PCIE_RXP2 O 23 GND 24 PCIE_TXN2 I 25 PCIE_TXN2 I 26 GND CN27 Blue Tooth Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 USBP2 I O 3 USBP2 I O 4 WCS_CLK 5 GND 6 BT_RESET 7 WCS_DAT O 8 3V 9 BT_EN O 10 GND CN45 RTC Battery Connectors ...

Page 247: ...s PIN No Signal name I O PIN No Signal name I O 1 5V 2 NC 3 GND 4 CRT_R1 5 GND 6 CRT_G1 7 GND 8 CRT_B1 9 GND 10 CRTHSYNC 11 CRTVSYNC 12 GND 13 CRTDCLK 14 CRTTDDAT 15 GND CN14 FAN Connectors PIN No Signal name I O PIN No Signal name I O 1 TH_FAN_POWER1 2 GND 3 FANSIG1 O CN48 Battery Connectors PIN No Signal name I O PIN No Signal name I O ...

Page 248: ...Connectors PIN No Signal name I O PIN No Signal name I O 1 WLAN_WAKE O 2 3V 3 WCS_DATR 4 GND 5 WCS_CLKR 6 1 5V 7 8 LAD0_PCIE I O 9 GND 10 LAD1_PCIE I O 11 CLK_PCIEI_MINI _ I 12 LAD2_PCIE I O 13 CLK_PCIEI_MINI I 14 LAD3_PCIE I O 15 GND 16 LFRAME _PCIE I 17 NC 18 GND 19 NC 20 RF_EN_WLAN I 21 GND 22 PLTRST I 23 PCIE_RXN1 O 24 3V_S5 25 PCIE_RXP1 O 26 GND 27 GND 28 1 5V 29 GND 30 WL_SMCLK I O ...

Page 249: ... 42 NC 43 GND 44 LED_WLAN 45 CL_CLK1_MIN 46 LED_WPAN 47 CL DATA1 MIN 48 1 5V 49 CL_RST 1_MIN 50 GND 51 SERIRQ_WLAN O 52 3V CN26 TV Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 GND 3 TV LUMA 4 TV CHROMA 5 GND 6 GND CN33 5 in 1 Card Reader Connectors PIN No Signal name I O PIN No Signal name I O 1 NC 2 3 3V 3 XBCCLK P3P 4 GND I O 5 BCCDET P3N I O 6 NC I O ...

Page 250: ...P3P 19 BCPWON P3P I O 20 NC I O 21 GND 22 RESET I O 23 NC I O 24 3 3V 25 NC I O 26 GND I 27 GND 28 NC 29 GND I O 30 USB D I 31 NC I O 32 USB D I 33 NC 34 GND 35 GND I O 36 USB D I O 37 GND I O 38 USB D I O 39 3 3V 40 GND 41 3 3V 42 NV 43 GND I O 44 CPLGP1 P3P I O 45 NC I O 46 TMPTU1 SXP I O 47 TMPTU2 SXP 48 NC 49 NC I O 50 GND O 51 NC I O 52 3 3V I CN31 DDR Connectors ...

Page 251: ... 14 M_B_DQ7 I O 15 GND 16 M_B_DQ6 I O 17 M_B_DQ2 I O 18 GND 19 M_B_DQ3 I O 20 M_B_DQ12 I O 21 GND 22 M_B_DQ13 I O 23 M_B_DQ8 I O 24 GND 25 M_B_DQ9 I O 26 M_B_DM1 I 27 GND 28 GND 29 M_B_DQS 1 I O 30 M_CLK_DDR3 I 31 M_B_DQS1 I O 32 M_CLK_DDR 3 I 33 GND 34 GND 35 M_B_DQ14 I O 36 M_B_DQ11 I O 37 M_B_DQ15 I O 38 M_B_DQ10 I O 39 GND 40 GND 41 GND 42 GND 43 M_B_DQ20 I O 44 M_B_DQ21 I O 45 M_B_DQ17 I O 46...

Page 252: ... 66 GND 67 M_B_DM3 I 68 M_B_DQS 3 I O 69 NC 70 M_B_DQS3 I O 71 GND 72 GND 73 M_B_DQ30 I O 74 M_B_DQ26 I O 75 M_B_DQ31 I O 76 M_B_DQ27 I O 77 GND 78 GND 79 M_CKE3 I 80 M_CKE4 I 81 1 8VSUS 82 1 8VSUS 83 NC 84 NC 85 M_B_BS 2 I 86 M_B_A14 87 1 8VSUS 88 1 8VSUS 89 M_B_A12 I O 90 M_B_A11 I O 91 M_B_A9 I O 92 M_B_A7 I O 93 M_B_A8 I O 94 M_B_A6 I O 95 1 8VSUS 96 1 8VSUS 97 M_B_A5 I O 8 M_B_A4 I O 99 M_B_A...

Page 253: ...ODT3 I 120 NC 121 GND 122 GND 123 M_B_DQ32 I O 124 M_B_DQ37 I O 125 M_B_DQ36 I O 126 M_B_DQ38 I O 127 GND 128 GND 129 M_B_DQS 4 I O 130 M_B_DM4 I 131 M_B_DQS4 I O 132 GND 133 GND 134 M_B_DQ39 I O 135 M_B_DQ35 I O 136 M_B_DQ33 I O 137 M_B_DQ34 I O 138 GND 139 GND 140 M_B_DQ44 I O 141 M_B_DQ41 I O 142 M_B_DQ45 I O 143 M_B_DQ40 I O 144 GND 145 GND 146 M_B_DQS 5 I O 147 M_B_DM5 I 148 M_B_DQS5 I O 149 ...

Page 254: ..._B_DQS6 I O 170 M_B_DM6 I 171 GND 172 GND 173 M_B_DQ55 I O 174 M_B_DQ51 I O 175 M_B_DQ50 I O 176 M_B_DQ54 I O 177 GND 178 GND 179 M_B_DQ56 I O 180 M_B_DQ60 I O 181 M_B_DQ57 I O 182 M_B_DQ61 I O 183 GND 184 GND 185 M_B_DM7 I 186 M_B_DQS 7 I O 187 GND 188 M_B_DQS7 I O 189 M_B_DQ59 I O 190 GND 191 M_B_DQ63 I O 192 M_B_DQ62 I O 193 GND 194 M_B_DQ59 I O 195 DDRDAT_SMB I O 196 GND 197 DDRCLK_SMB I O 198...

Page 255: ...7 HDMITX0P_ C 8 GND 9 HDMITXON_ C I O 10 HDMICLK C 11 GND 12 HDMICLK C 13 CEC 14 15 HDMI DDCCLK C I O 16 HAMI DDCDATA C 17 GND 18 DDC5V 19 HDMI HP 20 GND 21 GND 22 GND 23 GND CN47 ODD Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 SATA_TXP4 3 SATA_TXN4 4 GND 5 SATA_RXN4 6 SATA_RXP4 7 GND 8 GND 9 5V_ODD I O 10 5V_ODD 11 NC 12 GND 13 GND 14 GND 15 GND I O ...

Page 256: ...E P G_RXP13 18 GND 17 N G D 20 PEG_TXN12 19 E P G_RXN12 22 PEG_TXP12 21 E P G_RXP12 24 GND 23 N G D 26 PEG_TXN11 25 E P G_RXN11 28 PEG_TXP11 27 E P G_RXP11 30 GND 29 N G D 32 PEG_TXN10 31 E P G_RXN10 34 PEG_TXP10 33 E P G_RXP10 36 GND 35 N G D 38 PEG_TXN9 37 E P G_RXN9 40 PEG_TXP9 39 E P G_RXP9 42 GND 41 N G D 44 PEG_TXN8 43 E P G_RXN8 46 PEG_TXP8 45 E P G_RXP8 48 GND 47 N G D 50 PEG_TXN7 49 E P G...

Page 257: ... 77 N G D 80 PEG_TXN2 79 E P G_RXN2 82 PEG_TXP2 81 E P G_RXP2 84 GND 83 N G D 86 PEG_TXN1 85 E P G_RXN1 88 PEG_TXP1 87 E P G_RXP1 90 GND 89 N G D 92 PEG_TXN0 91 E P G_RXN0 94 PEG_TXP0 93 E P G_RXP0 96 GND 95 N G D 98 EXT_CRT_DDCCL K 97 X M M_REFCLKN 100 EXT_CRT_DDCD 9 X KP AT 9 M M_REFCL 102 GND 10 N 1 G D 104 EXT_HDMI_DDCC 10 L LK 3 P TRST 106 EXT_HDMI_DDCD AT 10 Y 5 S SFANON 108 GND 10 A 7 M INO...

Page 258: ...T_VSYNC 128 EXT_LVDS_TXL 127 N 2 G D 130 EXT_LVDS_TXL2 129 X E T_LVDS_TXU 2 132 GND 13 X S_TXU2 1 E T_LVD 134 EXT_LVDS_TXL 1 13 N 3 G D 136 EXT_LVDS_TXL1 13 X S_TXU 5 E T_LVD 1 138 GND 13 X LVDS_TXU1 7 E T_ 140 EXT_LVDS_TXL 13 N 0 9 G D 142 EXT_LVDS_TXL0 14 X VDS_TXU 1 E T_L 0 144 GND 14 X VDS_TXU0 3 E T_L 146 EXT_LVDS_TXLC 14 N K 5 G D 148 EXT_LVDS_TXLC 14 X LVDS_TXUC K 7 E T_ K 150 GND 14 X S_TX...

Page 259: ... 177 EXT_HDMICLK 180 EXT_DPTX2P 179 EXT_HDMICLK 182 GND GND 181 184 EXT_DPTX1N 183 EXT_HDMITX2N 186 EXT_DPTX1P 185 TX2P EXT_HDMI 188 G 187 ND ND G 190 EXT_DPTX0N 189 T_HDMITX EX 1N 192 EXT_DPTX0P 191 XT_HDMITX E 1P 194 GND 193 GND 196 DP_AUX1P 195 EXT_HDMITX0N 198 D 197 T_HDMITX P_AUX1N EX 0P 200 GND 199 GND CN35 LAN Connectors PIN No Signal name al name O I O PIN No Sign I 1 X TX0P 2 X TXO N 3 X ...

Page 260: ...ectors PI Signal name PI Signa 1 GND BUSBP6 2 3 BUS USBPWR2 BP6 4 5 GND GN 6 D 7 GND GND 8 CN32 2nd SATA HDD Connecto IN No l name I O IN No nal name I O rs P Signa P Sig 1 GND A_TXP1 2 SAT O 3 SATA_TXN1 O 4 GND 5 SATA_RXN1 I 6 SATA_RXP1 I 7 GND 8 3 3VSATA 9 3 3VSATA 10 3 3VSATA 11 GND 12 GND 13 GND 14 5V 15 5V 16 5V 17 GND 18 19 GND 20 21 22 23 GND 24 GND ...

Page 261: ...O 1_C I O 33 MS_BS XD_D3_C I O 34 4_C I O 35 C I O 36 XD_D6_C I O 37 MS_D1 XD_D7_C I O 38 X 39 SD_CD C I O 40 ND 41 SM_WPI SD_WP_C I 42 ND 43 GND 3 5 in 1 eader Connec nal name I O Signal name I O 1 GND 2 XD_CD C O 3 XD_R B _C I 4 XD_RE _C I O 5 XD_CE C I 6 CD_CLE_C O 7 _ALE_ I 8 _WE I 9 SD_D2_C I O 10 D_WPO _C 11 GND 12 SD_D3_C 13 VCC_XD 14 15 D_CMD_C I 16 _D3 XD_D0 I O 17 GND 18 19 GND 20 I O 21...

Page 262: ...3 SATA_TXN0 O 4 GND 5 SATA_RXN0 I 6 SATA_RXP0 I 7 GND 8 3 3VSATA 9 3 3VSATA 10 3 3VSATA 11 GND 12 GND 13 GND 14 5V 15 V 16 5 5V 17 18 GND 19 20 GND 21 22 23 24 GND GND CN22 TM rs No e I O No I O A Connecto PIN Signal nam PIN Signal name 1 GND _TXP3 2 PCIE 3 PCIE_TXN3 4 GND 5 PCIE_RXP3 RXN3 6 PCIE_ 7 GND CIE_MINI3_TMA 8 CLK_P 9 CLK_PCIE_MINI3 _TMA 10 GND ...

Page 263: ...20 _TMA_VDD 21 22 NC NC 23 NC 24 GND 25 GND 26 GND 27 GND 28 GND 29 GND 29 GND 31 GND 30 GND CN17 Min Connectors No Signal name No I O i Card PIN I O PIN Signal name 1 WAKE 3V O 2 3 BT_DATA 4 GND 5 BT_CHCLK 6 1 5V 7 8 NC 9 GND 10 NC 11 CLK_PCIE_ INI3 I 12 M NC 13 CLK_PCIE_ I3 I 1 MIN 4 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 F_EN_WLAN R I 21 GND 22 PLTRST I ...

Page 264: ...NI3 I O 31 PCIE_TXN5 3_SMDATA I 32 MINI I O 33 PCIE_TXP5 I 34 GND 35 GND 36 USBD I O 37 GND 38 USBD I O 3 40 C 9 N 41 42 43 GN 44 D 45 C_LINK_CLK 46 47 C_LINK_DAT 48 1 5V 49 C_LINK_RST 50 GND 51 NC 52 3V CN47 1394 Port PIN No S S I 1 4_TPB0 2 3 4 PA0 5 D 6 ignal name I O PIN No ignal name O L139 O L1394_TPB0 O L1394_TPA0 O L1394_T O GN GND ...

Page 265: ...Pin Assignment Qosmio X500 Maintenance Manual 960 Q08 24 CN6 SPDIF Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 BOARD_ID2 3 SPK_L 4 SPK_L 5 SPK_R 6 SPK_R ...

Page 266: ...84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 2 09 8 09 89 3E F0 3E 2 10 9 0A 8A 46 F0 46 2 11 0 0B 8B 45 F0 45 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F0 35 23 U 16 96 3C F0 3C 2 24 I 17 97 43 F0 ...

Page 267: ...34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 2 38 K 25 A5 42 F0 42 2 39 L 26 A6 4B F0 4B 2 40 27 A7 4C F0 4C 2 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 3 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 31 52 M 32 B2 3A F0 3A 2 53 33 B3 41 F...

Page 268: ...71 E0 F0 71 1 79 E0 4B E0 CB E0 6B E0 F0 6B 1 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 1 81 End E0 4F E0 CF E0 69 E0 F0 69 1 83 E0 48 E0 C8 E0 75 E0 F0 75 1 84 E0 50 E0 D0 E0 72 E0 F0 72 1 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 1 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 1 89 E0 4D E0 CD E0 74 E0 F0 74 1 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 3D BD 04 F0 04 115 F4 3E BE 0C F0 0C ...

Page 269: ...intSc 6 6 6 6 6 126 Pause 7 7 7 7 7 202 Fn 4 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Notes 1 Scan codes differ by mode 2 Scan codes differ by overlay function 3 Combined with the Fn key makes different codes 4 Fn key does not generate a code by itself 5 This key corresponds to key No 42 in a 102 key model 6 Refer to Table D 6 No 124 key scan code 7 Refer to Table D 7 ...

Page 270: ...69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 203 Win E0 AA E0 5B E0 DB E0 2A E0 F0 12 E0 1F E0 F0 1F E0 12 204 App E0 AA E0 5D E0 DD E0 2A E0...

Page 271: ...0 C8 E0 AA E0 12 E0 75 E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 74 E0 F0 74 E0 F0 12 203 Win E0 2A E0 5B E0 DB E0 AA E0 12 E0 1F E0 F0 1F E0 F0 12 204 App E0 2A E0 5D E0 DD E0 AA E0 12 E0 2F E0 F0 2F E0 F0 ...

Page 272: ... CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 4A CA 7B F0 7B 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4E CE 79 F0 79 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 E0 35 E0 B5 40 4A E0 F0 4A Table D 1 9 No 124 key scan code Code set 1 Code set 2 Key top Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F0 12 Ctrl E0 37 E0 B7 E0 7C E0 F0 7C ...

Page 273: ...intenance Manual 960 Q08 D 8 Table D 1 10 No 126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Common E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl E0 46 E0 C6 E0 7E E0 F0 7E This key generates only make codes ...

Page 274: ...Appendix E Key Layout 1 United Status US Keyboard Figure US keyboard 2 United Status US Keyboard Backlight Figure US keyboard Backlight E 1 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 275: ...3 United Kingdom UK Keyboard Figure UK keyboard 3 United Kingdom UK Keyboard Backlight Figure UK keyboard Backlight E 2 Qosmio X500 Maintenance Manual 960 Q08 ...

Page 276: ... 15PIN F 2 LAN Loopback Connector Figure F 1 1 RGB Monitor ID Wrapa 1 BIBAP TX 2 BIDAN TX 3 BIDBP RX 4 BIDBN RX Figure F 2 1 LAN loopback connector 1 RED 2 GREEN 3 BLUE 4 NC 5 GND 6 GND 7 GND 8 GND 9 5V 10 GND 11 NC 12 SDA 13 HSYNC 14 VSYNC 15 SDL RED 1 GREEN 2 BLUE 3 NC 4 GND 5 GND 6 GND 7 GND 8 5V 9 GND 10 NC 11 SDA 12 HSYNC 13 VSYNC 14 SCL 15 ...

Page 277: ...Wiring Diagrams Qosmio X500 Maintenance Manual 960 Q08 F 2 ...

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