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2 Troubleshooting Procedures

PORTEGE R400 Maintenance Manual (960-623) [CONFIDENTIAL]

2-33

2.5 USB FDD Troubleshooting

This section describes how to determine if the USB FDD is functioning properly. Perform
the steps below starting with Procedure 1 and continuing with the other procedures as
required.

Procedure 1:  USB FDD Head Cleaning Check
Procedure 2:  Diagnostic Test Program Execution Check
Procedure 3:  Connector Check and Replacement Check

Procedure 1

USB FDD Head Cleaning Check

USB FDD head cleaning operation details are given in Chapter 3,

Tests and Diagnostics

.

Connect a USB floppy disk drive to a computer and insert the Diagnostics Disk in the USB
floppy disk drive, turn on the computer and run the test. Clean the USB FDD heads using the
cleaning kit. If the USB FDD still does not function properly after cleaning, go to Procedure
2.

If the test program cannot be executed, go to Procedure 3.

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Summary of Contents for Portege R400 Series

Page 1: ... CONFIDENTIAL Toshiba Personal Computer PORTÉGÉ R400 Maintenance Manual TOSHIBA CORPORATION File Number 960 623 First Edition ...

Page 2: ...his manual s production However succeeding computers and manuals are subject to change without notice Therefore Toshiba assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation Intel Intel Spe...

Page 3: ...e of a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety hazards Toshiba requires service technic...

Page 4: ...nose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD module Board layout Pin assignments Keyboard scan character codes Key layout Wiring diagrams BIOS rewrite proc...

Page 5: ...pears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third User input ...

Page 6: ...ooting Procedures 2 1 Troubleshooting 2 1 2 2 Troubleshooting Flowchart 2 3 2 3 Power Supply Troubleshooting 2 7 2 4 System Board Troubleshooting 2 17 2 5 USB FDD Troubleshooting 2 33 2 6 1 8 inch HDD Troubleshooting 2 36 2 7 Keyboard and Touch pad Troubleshooting 2 41 2 8 Display Troubleshooting 2 43 2 9 LAN Troubleshooting 2 45 2 10 Bluetooth Troubleshooting 2 46 2 11 Wireless LAN Troubleshootin...

Page 7: ...est 3 21 3 11 Printer Test 3 23 3 12 Async Test 3 25 3 13 Hard Disk Test 3 26 3 14 Real Timer Test 3 29 3 15 NDP Test 3 31 3 16 Expansion Test 3 32 3 17 CD ROM DVD ROM Test 3 34 3 18 Error Code and Error Status Names 3 35 3 19 Hard Disk Test Detail Status 3 38 3 20 ONLY ONE TEST 3 40 3 21 Head Cleaning 3 48 3 22 Log Utilities 3 49 3 23 Running Test 3 51 3 24 Floppy Disk Drive Utilities 3 52 3 25 S...

Page 8: ...Base latch 4 26 4 10 Front panel Microphone 4 27 4 11 Bluetooth module 4 33 4 12 Touch pad 4 35 4 13 UWB module 4 40 4 14 Wireless LAN card 4 42 4 15 3G card 4 44 4 16 LAN jack 4 46 4 17 MJ board 4 47 4 18 RTC battery 4 50 4 19 RGB board 4 51 4 20 Sensor board 4 53 4 21 Fan Heat sink 4 54 4 22 PC card slot 4 57 4 23 System board and LCD cover assembly 4 58 4 24 LCD mask 4 61 4 25 LCD unit 4 63 4 2...

Page 9: ... the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 Appendix G BIOS rewrite Procedures G 1 Appendix H EC KBC rewrite Procedures H 1 Appendix I Reliability I 1 ...

Page 10: ...x CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 11: ... CONFIDENTIAL Chapter 1 Hardware Overview ...

Page 12: ...1 ii CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 13: ...L 1 iii Chapter 1 Contents 1 1 Features 1 1 1 2 1 8 inch Hard Disk Drive 1 12 1 3 Keyboard 1 14 1 4 TFT Color Display 1 15 1 4 1 LCD Module 1 15 1 5 Power Supply 1 16 1 6 Batteries 1 18 1 6 1 Main Battery 1 18 1 6 2 RTC battery 1 19 1 7 AC Adaptor 1 20 ...

Page 14: ... Tables Table 1 1 1 8 inch HDD specifications 1 12 Table 1 2 LCD module specifications 1 15 Table 1 3 Power supply output rating 1 17 Table 1 4 Battery specifications 1 18 Table 1 5 Time required for charges 1 18 Table 1 6 Data preservation time 1 19 Table 1 7 RTC battery charging data preservation time 1 19 Table 1 8 AC adapter specifications 1 20 1 iv CONFIDENTIAL PORTEGE R400 Maintenance Manual...

Page 15: ...ptions Microprocessor The PORTÉGÉ R400 computer is equipped with one of the following processors Intel CoreTM Duo ULV 1 2GHz Processor Number U2500 Chipset Equipped with Intel Calistoga GM as North Bridge Intel ICH7 M as South Bridge and Texas Instrument PCI7412 as Card Controller VGA Controller An internal Graphics Controller in North Bridge is used Memory Two DDR2 533 DDR2 667 SDRAM slots Memory...

Page 16: ...ication Keyboard An easy to use 84 US 85 UK key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control The keyboard also includes two keys that have special functions in Microsoft Windows VistaTM Touch pad A Touch Pad and control buttons in the palm rest enable control of the on screen pointer and scrolling of windows Batteries The computer has two ba...

Page 17: ...crophone Internal LAN The computer has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX and Gigabit Ethernet LAN 1000 megabits per second 1000BASE T Bluetooth The computer is equipped with Bluetooth V2 0 EDR communications standard enable wireless connection between electronic devices such as computers and printers It supports w...

Page 18: ...tenance Manual 960 623 3G The computer is equipped with PCI Express Mini Card type 3G card Switch Button The following switches and buttons are equipped Power on switch Cross Function button ESC Rotation button Windows Security button Wireless Mail button ...

Page 19: ...1 Hardware Overview The front of the computer is shown in figure 1 1 Figure 1 1 Front of the computer PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 1 5 ...

Page 20: ...1 Hardware Overview The system unit configuration is shown in figure 1 2 Figure 1 2 System unit configuration 1 6 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 21: ...1 Hardware Overview Figure 1 3 is a block diagram of the system unit Figure 1 3 System unit block diagram PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 1 7 ...

Page 22: ...L2 cache memory of 2MB Processor bus speed 533MHz Core voltage 1 1 to 0 85V 478 pin Micro FC PGA package Memory Two memory slots capable of accepting DDR2 SDRAM 256MB 512MB 1024MB or 2048MB memory modules for a maximum of 4GB 200 pin Small Outline DIMM 1 8V operation PC2 4200 DDR2 533 PC2 5300 DDR2 667 support BIOS ROM 8Mbits of flash memory are used 320KB for System BIOS 64KB for VGA BIOS 64KB fo...

Page 23: ...Intel ICH7 M Intel 82801GBM DMI Direct Media Interface PCI Express I F 4 ports PCI Bus I F Rev2 3 6 PCI REQ GNT Pairs Integrated Serial ATA Host Controller 2 Prots 150MB S Integrated IDE Controller Ultra ATA 100 66 33 AC 97 2 3 codecs Intel High Definition controller Azalia USB 1 1 2 0 Controller 8 ports Built in LAN controller WfM 2 0 IEEE 802 3 compliance Power Management ACPI 2 0 compliance SMB...

Page 24: ... Calistoga GM is used Sound Controller Sound controller built in the South Bridge Intel ICH7 M ALC262 AN12945 Internal speakers Volume control Stereo headphone jack External microphone jack Built in microphone Internal LAN Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T is used Supports Gi...

Page 25: ...press Mini card slot Support protocol EVDO Diversity support main sub UWB UWB card in the PCI Express Mini card slot Support Askey WiQuest chip set USB DVI SPDIF signal It is made Wireless and connects with Wirers Dock An antenna is shared with Bluetooth Bluetooth Taiyo Yuden make V2 0 EDR An antenna is shared with UWB Other main system chips Clock Generator 954321AGLFT Super I O LPC47N217 JV SMSC...

Page 26: ...ic heads The computer supports a 80GB The HDD is shown in figure 1 5 Specifications are listed in Table 1 2 Figure 1 4 1 8 inch HDD Table 1 1 1 8 inch HDD specifications 1 8 inch HDD Specifications 1 2 Specification Parameter TOSHIBA MK8007GAH Width mm 54 0 0 2 Height mm 8 0 0 15 Depth mm 78 5 0 3 Outline dimensi ons Weight g 62 max 1 12 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 27: ...fication Parameter TOSHIBA MK8007GAH Storage size formatted 80GB Speed RPM 4 200 Data transfer speed Mbits s 164 3 to 341 Interface transfer rate Mbytes s 100 Ultra DMA mode 16 6 PIO mode Track density Track mm TPI Bit mm BPI 5 287 134 3k 39 9k 1013 8k max Buffer size Mbytes 2 or 8 Start time sec 3 5 typical 20 max ...

Page 28: ...acter key and control key The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller Figure 1 6 is a view of the keyboard See Appendix E about a layout of the keyboard Figure 1 5 Keyboard 1 14 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 29: ... x 800 resolution The VGA in North Bridge can control internal and external WXGA support displays simultaneously Figure 1 7 shows a view of the LCD module and Table 1 3lists the specifications Figure 1 6 LCD module Table 1 2 LCD module specifications Specifications Item 12 1 inch WXGA TFT TMD G33C0003M110 Number of Dots 1 280 W x 800 H Dot spacing mm 0 204 H x 0 204 V Display range mm 261 12 H x 1...

Page 30: ...nnected to the computer 2 Detects DC output and circuit malfunctions 3 Controls the display of battery icon and DC IN icon 4 Turns the battery charging system on and off and detects a fully charged battery 5 Turns the power supply on and off 6 Provides the detection of a low battery 7 Calculates the remaining battery capacity 8 Controls the transmission of the status signal of the main battery The...

Page 31: ... ICH7 M HDD PC Card Cont PC Card Power PCI e Mini Card FWH TPM Super I O LCD Audio Codec Dezitizer E3V 3 3 Yes Yes No No ICH7 M TPM PCI e Mini Card SPI Flash Finger Print Sensor Aux Controller S3V 3 3 Yes Yes No EC KBC EEPROM Accelerometer BT P3V 3 3 No No No Bluetooth LAN E3V 3 3 Yes Yes No No LAN Cont EEPROM LED AXDVDD E3V 3 3 Yes Yes No No Aux Display LAN1R2 E1V 1 2 Yes Yes No No LAN Cont P5V 5...

Page 32: ...0041 Ni MH 2 4 V 15mAh 1 6 1 Main Battery 2nd Battery The removable main battery or 2nd Battery pack is the computer s main power source when the AC adaptor is not attached The main battery maintains the state of the computer when the computer enters in resume mode Battery Charge When the AC adapter is connected normal charging is used while the system is turned on and quick charge is used while t...

Page 33: ...the power in being charged fully the preservation time is as following Table 1 7 Table 1 6 Data preservation time Battery type Standby mode Boot mode Main battery 4 000mAh 2 days 100 days 2nd Battery 4 000mAh 4 days 200 days 1 6 2 RTC battery The RTC battery provides power to keep the current date time and other setup information in memory while the computer is turned off Table 1 8 lists the charg...

Page 34: ...attery Table 1 9lists the AC adapter specifications Table 1 8 AC adapter specifications Parameter Specification G71C0004A510 3 pin G71C0002SC10 2 pin Power 60W Peak 75W Input voltage 100V 240V Input frequency 50Hz to 60Hz Input current 1 5A or less 100V 240V 4Aload Output voltage 15V Output current 0A to 4A At constant voltage mode ...

Page 35: ... CONFIDENTIAL Chapter 2 Troubleshooting Procedures ...

Page 36: ...2 Troubleshooting Procedures 2 ii CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 37: ... Troubleshooting 2 17 2 5 USB FDD Troubleshooting 2 33 2 6 1 8 inch HDD Troubleshooting 2 36 2 7 Keyboard and Touch pad Troubleshooting 2 41 2 8 Display Troubleshooting 2 43 2 9 LAN Troubleshooting 2 45 2 10 Bluetooth Troubleshooting 2 46 2 11 Wireless LAN Troubleshooting 2 48 2 12 3G Troubleshooting 2 50 2 13 Tablet Pen Troubleshooting 2 53 2 14 Sound Troubleshooting 2 55 2 15 Fingerprint sensor ...

Page 38: ...re 2 1 Troubleshooting flowchart 2 4 Figure 2 2 A set of tool for debug port test 2 20 Tables Table 2 1 Battery icon 2 7 Table 2 2 DC IN icon 2 8 Table 2 3 Error code 2 9 Table 2 4 Debug port Boot mode error status 2 21 Table 2 5 FDD error code and status 2 34 Table 2 6 HDD error code and status 2 39 ...

Page 39: ... replacing the system board it is necessary to execute the subtest 03 DMI Information save of the 3 3 Setting of the hardware configuration in Chapter 3 After replacing the system board it is necessary to execute the subtest 04 DMI Information recovery and subtest 08 System configuration display of the 3 3 Setting of the hardware configuration in Chapter 3 Also update with the latest EC KBC as des...

Page 40: ...n the figure of board and module connection in and after 2 3 Power Supply Troubleshooting 1 Cable connection is described in the figure as line 2 Pin connection is described in the figure as arrow e g Connection of modem 2 2 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 41: ...art steps check the following Ask the user if a password is registered and if it is ask him or her to enter the password Make sure that Windows Vista TM preinstalled by Toshiba is installed on the hard disk Operating systems not preinstalled by Toshiba can cause the computer malfunction Make sure all optional equipment is removed from the computer Make sure the USB FDD When connected to the comput...

Page 42: ...2 Troubleshooting Procedures Figure 2 1 Troubleshooting flowchart 1 2 2 4 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 43: ...2 Troubleshooting Procedures Figure 2 1 Troubleshooting flowchart 2 2 PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 2 5 ...

Page 44: ...ted on the keyboard test DIAGNOSTICS TEST and pressed key display test ONLY ONE TEST perform the Keyboard Touch pad Troubleshooting Procedures in Section 2 7 5 If an error is detected on the display test perform the Display Troubleshooting Procedures in Section 2 8 6 If an error is detected on the LAN test perform the LAN Troubleshooting Procedures in Section 2 9 7 If an error is detected on the B...

Page 45: ...y status Battery icon DC IN icon The Power Supply Controller PSC displays the power supply status through the Battery icon and the DC IN icon in the LCD as listed in the tables below To check the power supply status install a battery pack and connect an AC adaptor Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery is charged and the external DC is input It has no relatio...

Page 46: ...a malfunction the DC IN icon blinks orange It shows an error code When the icon is blinking perform the following procedure 1 Remove the battery pack and the AC adapter 2 Re attach the battery pack and the AC adapter If the icon is still blinking after the operation above check the followings Check 1 If the DC IN icon blinks orange go to Procedure 2 Check 2 If the DC IN icon does not light go to P...

Page 47: ...ast significant digit Example Error code 11h Error codes are given in hexadecimal format Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below Then go to Check 2 Table 2 3 Error code Error code Where Error occurs 1 h AC Adaptor 2 h 1st Battery 3 h 2nd Battery 4 h S3V output 5 h E5V output 6 h E3V output 7 h 1R5 E1V output 8 h 1R8 B1V output...

Page 48: ...is no load 23h 1st battery charge current is over 2 7A in charging 24h Correction value of 0 A is out of designed value 25h 1st battery charge current is over 0 3A in not charging 2nd Battery Error code Meaning 32h 2nd battery discharge current is over 0 5A when there is no load 33h 2nd battery charge current is over 2 7A in charging 34h Correction value of 0 A is out of designed value 35h 2nd bat...

Page 49: ... when the computer is powered on 62h E3V voltage is under 2 81V when the computer is booting up 64h E3V voltage is under 2 81 V when EV power is maintained 1R5 E1V output Error code Meaning 70h 1R5 E1V voltage is over 1 80V when the computer is powered on off 71h 1R5 E1V voltage is under 1 275V when the computer is powered on 72h 1R5 E1V voltage is under 1 275V when the computer is booting up 1R8 ...

Page 50: ...he computer is powered on off B1h 1R5 E1V voltage is under 1 275V when the computer is powered on B2h 1R5 E1V voltage is under 1 275V when the computer is booting up B4h 1R5 E1V voltage is under 1 275V when EV power is maintained and OUTV7 EV is designated 1R8 B1V output Error code Meaning C0h 1R8 B1V voltage is over 2 16V when the computer is powered on off C1h 1R8 B1V voltage is under 1 53V when...

Page 51: ...ck does not oscillate Check 2 In the case of error code 10h or 12h Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN 15 V socket and wall outlet If the cables are connected correctly go to the following step Connect a new AC adaptor and or AC power cord if necessary If the error still exists go to Procedure 5 Check 3 In the case of error code 22h to 25h Make sure th...

Page 52: ... 3 Make sure the DC IN jack is firmly connected to the connector CN8800 on the system board If the DC IN jack is not firmly connected go to Procedure 1 If it is connected go to Check 4 Check 4 Use a multimeter to make sure the AC adaptor output voltage is close to 15 V If the output is several percent lower than 15 V go to Check 5 If the output is close to 15 V go to Check 6 Check 5 Connect a new ...

Page 53: ...eck 2 Make sure the battery is properly installed If the battery is properly installed go to Check 3 Check 3 The battery pack may be completely discharged Wait a few minutes to charge the battery pack If the battery pack is still not charged go to Check 4 Check 4 The battery s temperature is too hot or cold Return the temperature to a normal operating condition If the battery pack still is not cha...

Page 54: ...board and connection After checking the connections perform the following Check 1 When AC adapter is connected Check 1 AC adapter may be faulty Replace the AC adapter with a new one If the problem still occurs perform Check 2 Check 2 System board may be faulty Replace the system board with a new one When AC adapter is not connected When driving with battery pack Check 1 Battery pack may be faulty ...

Page 55: ...determine if the system board and CPU are defective or not functioning properly Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Debugging Port Check Boot Mode Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check ...

Page 56: ...nstructs returns all system settings to their default values Then the system reboots If error message b appears often when the power is turned on replace the RTC battery If any other error message displays perform Check 2 a Bad HDD type Check system Then press F1 key b RTC battery is low or CMOS checksum is inconsistent Press F1 key to set Date Time c Bad configuration Check system Then press F1 k...

Page 57: ...age 17 or 18 appears go to the HDD Troubleshooting Procedures in Section 2 6 If the error message 19 appears go to the Optical Drive Troubleshooting Procedures in Section 2 9 1 PIT ERROR 2 MEMORY REFRESH ERROR 3 TIMER CH 2 OUT ERROR 4 FIRST 64KB MEMORY ERROR 5 FIRST 64KB MEMORY PARITY ERROR 6 VRAM ERROR 7 SYSTEM MEMORY ERROR 8 SYSTEM MEMORY PARITY ERROR 9 MEMORY ERROR 10 EXTENDED MEMORY PARITY ERR...

Page 58: ...r 4 2 Connect the debug port test cable and RS 232C cross cable to the test board 3 Connect the RS 232C Cross cable to the PC that displays the test results 4 Boot the compute1r in DOS mode 5 Execute GETDPORT COM in the text menu in CPU REAL mode Insert the FD for starting D port into FDD and input FD starting drive dport The D port status is displayed in the following form 6 When the D port statu...

Page 59: ... when returned to S3 halts when error F000H CHECK SUM CHECK Checksum other than boot block skip when returned to S3 EC KBC rewrite check If rewrite is requested go to BIOS rewrite process Transition to system BIOS IRT when returned to S3 Key input F001H When a key is pressed check if it is Tilde key or Tab key F002H Initialization of SC F003H HLT F004H HLT F005H F006H BIOS rewrite request check If...

Page 60: ...n BIOS renewal is prohibited class 2 security model Only Blinks orange cycle 8s On 4s Off 4s HLT after 30s beep sound Prohibition of USB BEEP Key input Waiting for key input FDC reset Setting parameters for 2HD 1 44MB Reading of first sector If it is the data of 1 44MB 2HD the media type is definite Setting of parameters for 2DD 720KB Retrieval of CHGBIOSA EXE from the root directory Directory sta...

Page 61: ...1 Setting the refresh interval to 30μs Check of DRAM type and size at cold boot When unsupported memory is connected becoming HLT after beep sound HLT when DRAM size is 0 F101H SM RAM stack area test HLT When it can not be used as a stack Cache configuration Cache permission L1 L2 Cache CMOS access test at cold boot HLT when an error is detected Battery level check of CMOS CMOS checksum check Init...

Page 62: ...rror F176H RSM_EXTMEM_ERR PnP RAM checksum check Resume error F177H RSM_PNPRAM_ERR Transition to RESUME MAIN Reset of CPU clock to low Prohibition of all SMI Clearance of resume status Return to ROM Turning area of C0000h to EFFFFh to PCI Prohibition of DRAM Resume error process Setting of resume error request F103 Copying ROM RAM of system BIOS HLT when error occurs F104H SMRAM initialization Che...

Page 63: ...ther the speaker gate works normally CPU clock measurement Check of parameter block A Permission of SMI except auto off function Control of excess of rated input power Battery discharging current control 1CmA AC adapter rated over current control Dividing procedures for time measuring by IRT Setting for clock generator F106H Initialization of devices which need initialization before PCI bus initia...

Page 64: ...ization before PCI bus initialization Control of built in LAN permission prohibition PIC initialization PIC test F107H Password Initialization PCI bus initialization connection of DS Bus Initialization of LAN information F108H Check of WakeUp factor Task generation for waiting INIT_PCI completion CMOS data initialization 2 PnP initialization Setting of setup items Waiting for the completion of Mul...

Page 65: ...e start for models supporting printer internal FDD Enabling power off F10BH Output code generation F10CH FIRST_64KB_CHECK Check of first 64KB memory F10DH INIT_INT_VECTOR Initialization of vectors F10EH INIT_NDP Initialization of NDP Storing of CMOS error status to IRT_ERR_STS_BUF Timer initialization start EC initialization Reading of battery information F10FH INIT_SYSTEM Initialization of system...

Page 66: ...rting SIO F11DH Diagnostic Test In the case of a Diagnostic Test support model and the function is enabled In the case of a Diagnostic Test support model and the function is enabled BOOT_PASSWORD Check of password Waiting for FDD initialization completion In the case of Reboot Waiting for HDD initialization completion Check of key input during IRT waiting for KBC initialization completion Initiali...

Page 67: ...able for DMI Part information setup part information support model Copying ACPI table to uppermost of extension memory waiting for writing completion of PSC Version BIOS Waiting for completion of setting clock generator When error occurred halt at F121 Waiting for completion of initialization of Serial port for models supporting SIO Cancel of NMI Mask TIT check sum Clear of the IRT flag of Runtime...

Page 68: ...date of DMI Wakeup factor Update of SM BIOS structure table PCI device configuration space close Cache control Process for CPU Make the CPU clock to be set by SETUP Waiting of motor off completion of disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button F122H BIOS security check start When error occurred halt at F121 F1...

Page 69: ...nu Refer to Chapter 3 Tests and Diagnostics for more information on how to perform these tests 1 System test 2 Memory test 3 Keyboard test 4 Display test 5 Floppy Disk test 6 Hard Disk test 7 Real Timer test 8 NDP test 9 Expansion test 10 Only One test 11 Wireless LAN test 12 Sound test 13 LAN Modem Bluetooth IEEE1394 test 14 3G test If an error is detected during these tests go to Procedure 4 ...

Page 70: ...32 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 Procedure 4 Replacement Check The system board connectors may be faulty Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and replace it ...

Page 71: ... 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check and Replacement Check Procedure 1 USB FDD Head Cleaning Check USB FDD head cleaning operation details are given in Chapter 3 Tests and Diagnostics Connect a USB floppy disk drive to a computer and insert the Diagnostics Disk in the USB floppy disk drive turn on the computer and run the test Clean the USB FDD heads using the cle...

Page 72: ...e protect tab is disabled If any other errors occur while executing the FDD diagnostics test go to Check 1 Table 2 5 FDD error code and status Code Status 01h Bad command error 02h Address mark not found 03h Write protected 04h Record not found 06h Media removed 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h Not drive error 80h Time out error EEh Write ...

Page 73: ...oard If any of the connections are loose reconnect firmly and repeat Procedure 2 If any of the connections is damaged or there is still an error go to Check 2 Check 2 The USB FDD or USB FDD cable may be defective or damaged Replace it with a new one If the USB FDD is still not functioning properly perform Check 3 Check 3 Replace the USB JACK 3G SIM board with a new one following the steps in Chapt...

Page 74: ...the Toshiba DOS system disk and restart the computer with U key holding down Perform the following checks Check 1 Type C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Procedure 2 Check 2 Type FDISK and press Enter Choose Display Partition Information from the FDISK menu If drive C is listed go to Check 3 If drive C is not listed return to the FDIS...

Page 75: ...ear or CD ROM ERROR After 5 seconds this message will disappear Check 2 If either of the following messages appears go to Check 3 If the following messages do not appear perform Check 5 Insert system disk in drive Press any key when ready or Non System disk or disk error Replace and press any key when ready Check 3 Using the SYS command of the DOS transfer the system to the 2 5 HDD If the system i...

Page 76: ...the test program refer to the Chapter 3 Check 1 Format the 2 5 HDD using DOS FORMAT command Type as FORMAT C S U If the 2 5 HDD can not be formatted perform Check 2 Check 2 Using the DOS FDISK command set the 2 5 HDD partition If the partition is not set go to Check 3 If it is set format the 2 5 HDD using DOS FORMAT command Check 3 Using the Diagnostic Disk format the 2 5 HDD with a format option ...

Page 77: ...one following the instructions in Chapter 4 Replacement Procedures The error codes and statuses are listed in Table 2 6 If an error code is not generated or the problem still exists go to Procedure 5 Table 2 6 HDD error code and status Code Status 01h Bad command error 02h Address mark not found 04h Record not found 05h HDC not reset 07h Drive not initialized 08h Overrun error DRQ 09h DMA boundary...

Page 78: ...firmly connected to CN1800 on the system board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The HDD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 3 Check 3 The System board may be damaged Replace it with a new one follow...

Page 79: ... If an error does not occur the keyboard is functioning properly Procedure 2 Connector Check and Replacement Check The keyboard or touch pad may be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks 1 If the keyboard malfunctions start with Check 1 2 If the touch pad malfunctions start with Check 3 Check 1 Make sure t...

Page 80: ...o to Procedure 1 If there is still an error go to Check 4 Check 4 The touch pad may be damaged Replace it with a new one and repeat Procedure 1 If there is still an error go to Check5 Check 5 The system board may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures 2 42 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 81: ...est program is stored on the computer s Diagnostics disk This program checks the display controller on the system board Insert the Diagnostics disk in the computer s floppy disk drive turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 2 Procedure 2 Connector Check and Cable Check Check 1 Make sure the LCD cable is secu...

Page 82: ...ith a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 2 Check 2 Replace the LCD module with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 3 Check 3 The display controller on the system board may be damaged Replac...

Page 83: ... program If any error is detected by the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The RJ 45 jack with LAN cable is connected to the system board If the LAN malfunctions the system board might be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following check Check 1 Make sure the RJ 45 jack is firmly...

Page 84: ...2 Connection Check Procedure 3 Replacement Check Procedure 1 Transmitting Receiving Check Make sure the wireless switch on the left side of the computer is turned On If it is not slide the switch toward the back of the computer to turn it on Check 1 Execute Bluetooth test program Perform the test following the instructions described in Chapter 3 Bluetooth Test Program You will need a second comput...

Page 85: ...dure 1 If the Bluetooth module is still not functioning properly go to Procedure 3 Procedure 3 Replacement Check The Bluetooth antenna Bluetooth module sound board and system board are connected to the circuits Any of these components may be damaged Refer to Chapter 4 Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 The Blueto...

Page 86: ...nt Check Procedure 1 Transmitting Receiving Check Make sure the wireless switch on the left side of the computer is turned On If it is not slide the switch toward the back of the computer to turn it on Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program Check 1 Execute test program for the wireless LAN function to check the transmitting receiving functi...

Page 87: ...is still not functioning properly go to Procedure 3 Procedure 3 Replacement Check The wireless LAN antenna wireless LAN card and the system board are connected to the circuits Any of these components may be damaged Refer to Chapter 4 Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 The wireless LAN card may be defective or dam...

Page 88: ...acement Check Procedure 1 Transmitting Receiving Check Make sure the wireless switch on the left side of the computer is turned On If it is not slide the switch toward the back of the computer to turn it on Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program Check 1 Execute test program for the 3G function to check the transmitting receiving function of...

Page 89: ...If the 3G card is still not functioning properly perform Check 3 Check3 Make sure the MJ board cable is securely connected to CN9500 on the system board and CN9600 on the USB JACK 3G SIM board If the cable is disconnected connect it firmly and go to Procedure 1 If the 3G card is still not functioning properly perform Procedure 3 Procedure 3 Replacement Check The 3G antenna 3G card USB JACK 3G SIM ...

Page 90: ...nt Procedures If the problem still exists perform Check 3 Check 3 The USB JACK 3G SIM board may be defective or damaged Replace the USB JACK 3G SIM board with a new one following the steps in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 The system board may be defective or damaged Replace the board with a new one following the instructions in Chapter 4 Repla...

Page 91: ...rsor is following the tablet pen when you move the pen on the display If it does not work properly go to Procedure 2 Check 2 Make sure the click function works properly when you tap touch the display with the tablet pen If it does not work properly go to Procedure 2 When both the functions work correctly the tablet pen is not defective Procedure 2 Tablet pen replacement Check Check 1 The core of t...

Page 92: ...itizer may be disconnected Make sure the Digitizer is connected to the CN9540 on the system board If there is still an error go to Check 2 Check 2 The Digitizer or the system board may be defective Replace it with a new one following the steps in Chapter 4 Then check the tablet pen is working properly 2 54 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 93: ...nd functions are functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check Procedure 3 Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the Sound test program in the USB floppy disk drive turn on the computer and run the test ...

Page 94: ...perly the speaker cable may be disconnected Make sure the speaker cable is firmly connected to CN6350 on the USB JACK 3G SIM board If the speaker is still not functioning properly go to Check 5 Check 2 If the headphone does not work properly the headphone cable may be disconnected Make sure the headphone cable is firmly connected to J6310 on the USB JACK 3G SIM board If the sound function still do...

Page 95: ...30 on the system board If the built in microphone is still not functioning properly perform Procedure 3 Procedure 3 Replacement Check Check 1 If the speaker does not sound properly the speaker may be defective or damaged Replace it with a new one If the speaker still does not work properly go to Check 5 Check 2 If the headphone or external microphone does not sound properly go to Check 5 Check 3 I...

Page 96: ...iled in Procedure 1 to Procedure 3 execute Procedure 4 Procedure 1 Setting Windows Log ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check CAUTION Scan your finger shown below 1 Lay your finger straight to the sensor and put lightly the first joint of your finger at the centerline of the fingerprint sensor ...

Page 97: ...a new password 6 Press Tab key 7 Type the password again 8 Click Create Password button 9 When Do you want to make your files and folders private appears in Computer administrator click Yes Make Private Procedure 2 Registration of fingerprint 1 Logon by user s account to register the fingerprint 2 Open Start All Programs Protector Suite QL User Enrollment 3 After displaying User Enrollment click N...

Page 98: ... Next When the finger print has been enrolled User s Password appears Slide your finger enrolled or type the password Click Next 5 Type the Windows logon password in Enter your password and click Next User s Password appears 2 60 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 99: ...Procedures 6 Confirm that the box of Run interactive tutorial is checked when proceeding wit seeing Tutorial and click Next 7 Watch the Video carefully click Next PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 2 61 ...

Page 100: ...ight side of the LCD panel and slide your finger sideways Slide your finger four times Four boxes are filled with fingerprints At this time when you click the Replay video you can watch the video that you have watched in Procedure 6 2 62 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 101: ...ading and want to practice again click Try again When you have fully succeeded in four times of reading the message of Fully succeeded appears 9 Click Next The display of User s Fingers 10 Click the box you want to enroll PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 2 63 ...

Page 102: ... of Succeeded appears When you do not enroll your finger within two minutes after User s Fingerprint has been displayed an error message appears At the time click OK and enroll your fingerprint When you attempt to enroll your finger that has been enrolled you can not enroll Enroll your other finger again 10 Enroll another finger in Procedure 9 Enroll two fingers at least 11 The display that recomm...

Page 103: ...p password two times in the following display This password is different from the password of Windows logon 14 Click Next The Finish display appears 15 Click Finish Welcome display appears PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 2 65 ...

Page 104: ...ered and slide your finger sideways When authenticated Success is displayed in the fingerprint authentication display When not authenticated well warning message appears If you fail continually ten times or more you can not use the fingerprint authentication about one minute When not authenticated type the password to logon to Windows 2 66 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 105: ...rprint sensor board and connector CN9540 on the system board If not connect it firmly If the Fingerprint sensor is still not functioning properly perform Check 2 Check 2 The Fingerprint sensor cable may be faulty Replace it with a new one If the problem persists perform Check 3 Check 3 The Fingerprint sensor board may be faulty Replace it with a new one If the problem persists perform Check 4 Chec...

Page 106: ...2 Troubleshooting Procedures 2 68 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 107: ... CONFIDENTIAL Chapter 3 Tests and Diagnostics ...

Page 108: ...3 Tests and Diagnostics 3 ii CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 3 ...

Page 109: ...2 3 Heatrun test program 3 8 3 3 Setting of the hardware configuration 3 9 3 4 Heatrun Test 3 11 3 5 Subtest Names 3 12 3 6 System Test 3 14 3 7 Memory Test 3 16 3 8 Keyboard Test 3 17 3 9 Display Test 3 18 3 10 Floppy Disk Test 3 21 3 11 Printer Test 3 23 3 12 Async Test 3 25 3 13 Hard Disk Test 3 26 3 14 Real Timer Test 3 29 3 15 NDP Test 3 31 3 16 Expansion Test 3 32 3 17 CD ROM DVD ROM Test 3 ...

Page 110: ...tilities 3 52 3 24 1 Function Description 3 52 3 24 2 Operations 3 53 3 25 System Configuration 3 57 3 25 1 Function Description 3 57 3 25 2 Operations 3 58 3 26 Wireless LAN Test Program Intel made b g a b g 3 59 3 27 LAN Modem Bluetooth IEEE1394 Test Program 3 63 3 28 1 LAN test 3 63 3 28 2 Modem test 3 66 3 28 3 Bluetooth test 3 67 3 28 4 IEEE1394 test 3 84 3 28 3D Test Program 3 78 3 29 Sound ...

Page 111: ... 88 Tables Table 3 1 Subtest names 3 12 Table 3 2 Error codes and error status names 3 35 Table 3 3 Hard disk controller status register contents 3 38 Table 3 4 Error register contents 3 39 Table 3 5 Error message 3 69 Table 3 6 Error code for Bluetooth test BD_ADDR 3 70 Table 3 7 Error code for Bluetooth test BD_ADDR of the DUT 3 74 Table 3 8 Common error code 3 76 ...

Page 112: ...3 Tests and Diagnostics 3 vi CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 113: ...It is also included in one of Diagnostic Disks The heatrun test is automatic test program which executes the some tests successively NOTE Before starting the diagnostics be sure to follow these steps 1 Check all cables are connected firmly 2 Exit any application and close Windows 3 Check if All Devices is selected in the Device Config in SETUP menu 3 1 1 Diagnostics menu The DIAGNOSTIC MENU consis...

Page 114: ...ll tests A USB test module USB test A USB cable USB test An external CRT monitor Expansion test A CD test media TOSHIBA CD ROM TEST DISK or ABEX TEST CD ROM Sound test A DVD test media DVD ROM TEST DISK TSD 1 Sound test A music CD Sound test A store bought CD RW media CD ROM DVD ROM test A microphone Sound test Headphones Sound test A cleaning kit to clean the floppy disk drive heads Head Cleaning...

Page 115: ...ams Initial configuration DMI information save DMI information recovery System configuration display E2PROM test MAC GUID DMI T D You will need the following equipment to perform some of the programs The Diagnostics Disk Main T D 3 1 3 Heatrun test program The heatrun test starts automatically after the selection You will need the following equipment to perform this program The Diagnostics Disk Ma...

Page 116: ...ter To start the H W initial information setting tool press I Repair Initial config set and press Enter To start the Heatrun test press H Repair Heatrun and press Enter NOTE When replacing the system board it is necessary to execute the followings 1 Before replacing save the DMI information by executing subtest 03 DMI information save in 3 3 Setting of the hardware configuration 2 Before replacing...

Page 117: ...yright TOSHIBA Corp 20XX DIAGNOSTICS MENU 1 DIAGNOSTIC TEST 2 ONLY ONE TEST 3 4 HEAD CLEANING 5 LOG UTILITIES 6 RUNNING TEST 7 FDD UTILITIES 8 SYSTEM CONFIGURATION 9 POWER OFF NOTE To exit the DIAGNOSTIC TEST MENU press the Esc key If a test program is in progress press Ctrl Break to exit the test program If a test program is in progress press Ctrl C to stop the test program PORTEGE R400 Maintenan...

Page 118: ...ER TEST 7 ASYNC TEST 8 HARD DISK TEST 9 REAL TIMER TEST 10 NDP TEST 11 EXPANSION TEST 12 CD ROM DVD ROM TEST It is not supported 88 ERROR RETRY COUNT SET FDD HDD 99 EXIT TO DIAGNOSTICS MENU Functions 1 through 12 are the Diagnostic Tests Function 88 sets the floppy disk drive and hard disk drive error retry count 0 255 To exit the submenu of the Diagnostic Test and returns to the Diagnostics Menu ...

Page 119: ...uter may be slightly different from the one shown above Select the desired subtest number from the subtest menu and press Enter The following message will appear TEST LOOP YES or NO ERROR STOP YES or NO Use the right and left arrow keys to move the cursor to the desired option Selecting YES of TEST LOOP increases the pass counter by one each time the test cycle ends and restarts the test cycle Sel...

Page 120: ...Table 3 1 in section 3 5 describes the function of each test on the subtest Table 3 2 in section 3 18 describes the error codes and error status names for each error Details of tests in DIAGNOSTIC TEST MENU are described on and after section 3 6 As for other service programs refer to section 3 20 to 3 25 3 2 2 H W initial information setting tool After selecting this test the following menu appear...

Page 121: ...m again Setting of the CPU set table Setting of the micro code Setting of the EHSS Inputting and writing of DMI information When the DMI information is displayed the following messages appear in order Input each information If you do not replace the PCB the DMI information should not be changed 1 Enter Model Name is displayed Input the computer s model name and press Enter e g DynaBook 2 Enter Ver...

Page 122: ...MI data in a floppy disk Subtest 04 DMI information recovery This is one of tools to copy the DMI information to a new PCB after replacing This subtest writes all the DMI data in the floppy disk into the new PCB NOTE Since the data of UUID is updated every time when this subtest DMI information recovery is done the saved UUID data is not written Subtest 08 System configuration display This subtest...

Page 123: ...g Test are executed successively For more details on the procedure and test content refer to Running Test When the heatrun test ends normally following message appears in the display HEATRUN NORMAL END Press any key to continue Press any key and return to the startup menu NOTE The test result Errorlog txt is stored in the floppy disk The result is displayed in the same format as Log Utilities For ...

Page 124: ...FF Geyserville Quick charge DMI read 2 MEMORY 01 02 03 04 05 Conventional memory Protected Mode Protected Mode cache off Cache memory on off Stress 3 KEYBOARD 01 Pressed key code display 4 DISPLAY 01 02 03 04 05 06 07 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD H pattern display LCD Brightness 5 FLOPPY DISK 01 02 03 04 05 Sequentia...

Page 125: ... receive Wraparound board 8 HARD DISK 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Partial Read Write specified address Read specified address Sequential write W R C specified address 9 REAL TIMER 01 02 03 Real time Backup memory Real time carry 10 NDP 01 NDP 11 EXPANSION 01 02 PCMCIA wraparound Not supported RGB monitor ID 12 CD ROM DVD R...

Page 126: ...2 To check the CPU fan press 1 and Enter To check the GPU fan press 2 and Enter To check both CPU fan and GPU fan press 0 and Enter The following message will appear Test Fan Revolution 0000RPM start Make sure the fan does not rotate then press Enter The following message will appear Test Fan Revolution Low speed Start Make sure the fan rotates at low speed then press Enter The following message w...

Page 127: ... Subtest 05 DMI read This subtest displays the information in the Flash ROM in the following format DMI Data Display Ver X XX Model Name XXXXXXXXXXX Version Number XXXXXXXXXXXX Serial Number XXXXXXXX Model Number XXXXXX XXXXX UUID Number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Press Enter to EXIT To exit this subtest and return to the SYSTEM test menu press Enter ...

Page 128: ...m 1MB to maximum MB and reads the new data and compares the result with the original data Subtest 03 Protected Mode cache off This subtest executes the same way as the subtest 02 with the cache off Subtest 04 Cache memory on off To test the cache memory a pass through write read comparison of 5Ah data is run repeatedly to the test area 7000 Program size to 7000 7FFF 32 KB to check the hit miss rat...

Page 129: ...Pressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The Ins Lock Caps Lock Num Lock Scroll Lock Alt Ctrl Left Shift and Right Shift keys are displayed in reverse screen mode when pressed The scan codes character codes and key top names are shown in Appendix E KEYBOARD TEST IN PROGRESS 302000 Scan code Ch...

Page 130: ...ion for VGA This subtest displays four colors red green blue and white from left to right across the screen from black to maximum brightness The display below appears on the screen when this subtest is executed To exit this subtest and return to the DISPLAY TEST menu press Enter Subtest 03 Gradation for LCD This subtest displays bands of gradations for mixed colors then for red green and blue Next...

Page 131: ... Mode 118 1024 768 16M The display below appears on the screen when this subtest is executed Display example Mode 12 To exit this subtest and return to the DISPLAY TEST menu press Enter after displaying the Mode 118 Subtest 05 All dot on off for LCD This subtest displays an all white screen then an all black screen The display changes automatically every three seconds and the screen returns to the...

Page 132: ...HHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this subtest and re...

Page 133: ... mode and start track to be tested and press Enter Test start track Enter 0 dd 00 79 2 The Floppy Disk test contains five subtests that test the FDD The floppy disk test menu will appear after you select FDD test parameters FLOPPY DISK XXXXXXX XXX DIAGNOSTIC TEST VX XX Ctrl Break test end Ctrl C key stop SUB TEST XX PASS COUNT XXXXX ERROR COUNT XXXXX WRITE DATA XX READ DATA XX ADDRESS XXXXXXSTATUS...

Page 134: ...rack No Head No Subtest 01 Sequential read This subtest performs a Cyclic Redundancy Check CRC that continuously reads all the tracks track 0 to 39 0 to 79 on a floppy disk Subtest 02 Sequential read write This subtest continuously writes data pattern B5ADADh to all the tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data Subtest 03 Random address d...

Page 135: ...ssage will appear after selecting the subtest 01 to 03 of the printer test channel 1 XXXXh channel 2 XXXXh channel 3 XXXXh Select the channel number 1 3 The printer I O port address is specified by the XXXXh number The computer supports three printer channels Select the printer channel number and press Enter to execute the selected subtest Subtest 01 Ripple pattern This subtest prints characters f...

Page 136: ...btest prints the various print types shown below Subtest 03 Wraparound NOTE To execute this subtest a printer wraparound connector must be connected to the computer s printer port This subtest checks the output and bi directional modes of the data control and status lines through the parallel port wraparound connector 34M741986G01 Both output and bi directional modes are tested 3 24 CONFIDENTIAL P...

Page 137: ...test 01 FIR SIR point to point send NOTE To execute subtests 01 and 02 each computer must have access to the other computer s infrared port This subtest sends 20h through 7Eh data to the receive side then receives the sent data and compares it to the original data through the FIR SIR port Subtest 02 FIR SIR point to point receive This subtest is used with subtest 01 described above This subtest re...

Page 138: ... up disks as described below Check to see if the Microsoft Create System Disks Tools MSCSD EXE still exists in the System Tools Folder This tool can be used only once If it exists use it to back up the pre installed software then use the Backup utility in the System Tools folder to back up the entire disk including the user s files Refer to the operating system instructions 1 The following message...

Page 139: ...t digit of the STATUS indicates the drive being tested and the last two digits indicate the error status code as explained in the table 3 2 of the section 3 18 Subtest 01 Sequential read This subtest is a sequential reading of all the tracks on the HDD starting at track 0 When all the tracks on the HDD have been read the test starts at the maximum track and reads the tracks on the HDD sequentially...

Page 140: ...DB 6 cylinder D24974 7 cylinder Subtest 05 Partial Read This subtest reads 1GB data which is in minimum middle and maximum address of the HDD area Subtest 06 Write specified address This subtest writes specified data to a specified cylinder and head on the HDD Subtest 07 Read specified address This subtest reads data which has been written to a specified cylinder and head on the HDD Subtest 08 Seq...

Page 141: ...PRESS ENTER KEY TO EXIT TEST 2 If the current date is not correct input the correct date at the Enter new date prompt and press Enter 3 The following messages will appear Current date XX XX XXXX Current time XX XX XX Enter new time PRESS ENTER KEY TO EXIT TEST 4 If the current time is not correct input the correct time in 24 hour format To enter press Shift The time is updated To exit the test pre...

Page 142: ... time are erased This subtest checks the real time clock increments making sure the date and time are displayed in the following format Current date 12 31 1999 Current time 23 59 58 The real time increments are automatically executed and the following is displayed Current date 01 01 2000 Current time 00 00 00 PRESS Enter KEY TO EXIT TEST To exit the test press Enter ...

Page 143: ... CONFIDENTIAL 3 31 3 15 NDP Test To execute the NDP test select 10 from the DIAGNOSTICS TEST MENU press Enter and follow the directions on the screen Subtest 01 NDP This test checks the following functions of NDP Control word Status word Bus Addition Multiplication ...

Page 144: ...nd connector is required This subtest checks the following signal line of the PC card slot Address line REG CE 1 CE 2 line Data line Speaker line Wait line BSY BVD1 line This subtest is executed in the following order Sub Address Good Bad Contents 01 00001 00001 nn nn xx xx Address line REG CE 1 CE 2 nn A0 90 80 00 02 00002 ww rr Data line ww write data rr read data 03 00003 Speaker line 04 00004 ...

Page 145: ...ith monitor ID function is required Connect the external monitor to the PC for the test of ID acquisition The judgment of acquisition is based on the panel data In simultaneous display mode or internal display mode in which the panel data is acquired this subtest will fail Therefore make sure only the external display is selected when executing this subtest ...

Page 146: ...ISK TSD 1 For the subtest 04 use a CD RW on the market Subtest 01 Sequential read This subtest is a sequential reading of one block units 2K bytes of all the logical addresses Subtest 02 Read specified address This subtest reads one block data from a specified address Subtest 03 Random address data This subtest reads one block data and multi block data from random addresses 200 times Subtest 04 RW...

Page 147: ... ERROR 1st Batt ROM SENSING ERROR 2nd Batt ROM THORMISTOR ERROR 1 ROM THORMISTOR ERROR 2 ROM THORMISTOR ERROR 3 Memory 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR Keyboard FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR HUB GET DESCR ERROR ...

Page 148: ...FAULT PRT SELECT LINE PRT OUT OF PAPER PRT POWER OFF PRT BUSY LINE ASYNC 01 02 04 08 10 20 40 80 88 05 06 RS232C DTR ON TIME OUT RS232C CTS ON TIME OUT RS232C RX READY TIME OUT RS232C TX FULL TIME OUT RS232C PARITY ERROR RS232C FRAMING ERROR RS232C OVERRUN ERROR RS232C LINE STATUS ERROR RS232C MODEM STATUS ERROR SIR TIME OUT ERROR FIR TIME OUT ERROR HDD 05 07 09 0B BB 08 01 02 04 10 20 40 80 11 AA...

Page 149: ...OL WORD ERROR NDP STATUS WORD ERROR NDP BUS ERROR NDP ADDITION ERROR NDP MULTIPLAY ERROR EXPANSION C1 C3 C4 C5 C6 C7 C8 CB CC CE CF ADDRESS LINE ERROR CE 1 LINE ERROR CE 2 LINE ERROR DATA LINE ERROR WAIT LINE ERROR BSY LINE ERROR BVD1 LINE ERROR ZV Port ERROR NO PCMCIA CARD TYPE ERROR ZV_CONT ERROR CD ROM DVD ROM 01 02 03 04 05 06 09 11 20 40 80 90 B0 BAD COMMAND ILLEGAL LENGTH UNIT ATTENTION MEDI...

Page 150: ...C error register The contents of the HDC status register and error register are listed in Tables 3 3 and 3 4 Table 3 3 Hard disk controller status register contents Bit Name Description 7 BSY Busy 0 HDC is ready 1 HDC is busy 6 DRY Drive ready 0 Hard disk drive is not ready to accept any command 1 Hard disk drive is ready 5 DWF Drive write fault 0 DWF error is not detected 1 Write fault condition ...

Page 151: ...orrectable 0 There is no uncorrectable data error 1 Uncorrectable data error has been detected 5 Not used 4 IDN Identification 0 Not used 1 There is no ID field in the requested sector 3 Not used 2 ABT Abort 0 Not used 1 Illegal command error or command abort 1 TK0 Track 0 0 The hard disk found track 0 during a recalibrate command 1 The hard disk could not find track 0 during a recalibrate command...

Page 152: ... Select test 2 from the DIAGNOSTIC MENU and press Enter The following menu appears in the display ONLY ONE TEST Menu XXXXXXXXX 1 Pressed Key Display 2 Touch Pad 3 GP Button 4 Wireless communication switch 5 USB 6 LED A Acceleration sensor 9 Exit to Common Test Press test number 1 A Select the subtest number you want to test and press Enter To return to the Common Test menu select 9 and press Enter...

Page 153: ...essed the corresponding key on the screen changes to the key character that was pressed Holding a key down enables the auto repeat function that causes the key s display character to blink Press Del Enter to end the test NOTE The actual display may be different from the above image according to the model PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 3 41 ...

Page 154: ...ving your finger on the touch pad towards the upper left the POINTING display changes according to the following illustration If a touch pad switch is pressed the BUTTONS displays appear on the right side one by one The parameters appear above the BUTTONS 1 or 2 corresponding to the pressed touch pad switch highlights To end this subtest press two touch pad switches at the same time 3 42 CONFIDENT...

Page 155: ...ollowing message appears in the display GP Button test Press Escape Rotation button Then the following message appears in the display GP Button test Press Windows security button Then the following message appears in the display GP Button test Press Windows Mail button If the test ends successfully the screen returns to the ONLY ONE TEST menu automatically PORTEGE R400 Maintenance Manual 960 623 C...

Page 156: ...ss communication switch OFF After Sliding the switch to OFF position return to the ONLY ONE TEST menu automatically Subtest 5 USB NOTE When executing this subtest USB test module and USB cable must be connected This subtest checks if USB port works properly The following menu appears in the display USB Port Select PORTEGE R 0 Port 0 Left 1 Port 1 right 9 Exit Press test number 0 2 9 Connect the US...

Page 157: ...ess any key and following message appears in the display Caps Num Overlay BT W LAN LED test 1 Press Caps Lock key Caps on off 2 Press Fn F10 key Arrow on off 3 Press Fn F11 key Num on off 4 Slide BT W LAN switch L R on off Confirm corresponding LED lights properly Press Enter and following message appears in the display Check DC IN Power Main Battery LED Green Check if the color of the message cha...

Page 158: ...h vertical plane to get the stability of machine 2 The vertical wall or plane is necessary 3 Prevent the machine from shake or shock Vertical plane Flat desk Set the machine against the vertical plane with the Front upward Example The figure below shows the name and position of each side 3 46 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 Right side Left side Back Front Top heaven surface ...

Page 159: ...he flat desk with the right side of machine upward Then press Enter to detect the data on this setting of machine The following message appears in the display The front establishes in the upper direction Press Enter key Set the machine against the vertical plane on the flat desk with the front of machine upward Then press Enter to detect the data on this setting of machine The following message ap...

Page 160: ...rogram 3 21 2 Operations 1 Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages DIAGNOSTICS FLOPPY DISK HEAD CLEANING VX XX Mount cleaning disk s on drive s Press any key when ready 2 Remove the Diagnostics Disk from the FDD then insert the cleaning disk and press Enter 3 When the cleaning start message appears the FDD head cleaning has begun 4 The display a...

Page 161: ...ults in RAM This function can store data on a floppy disk or output the data to a printer or the display The error information is displayed in the following order 1 Error count CNT 2 Test name Subtest number TS No 3 Pass count PASS 4 Error status STS 5 FDD HDD or memory address ADDR 6 Write data WD 7 Read data RD 8 HDC status HSTS 9 Error status name ERROR STATUS NAME If the power switch is turned...

Page 162: ...FD Log Read 7 FD Log Write 2 The error information displayed on the screen can be manipulated by the following number keys The 1 key scrolls the display to the next page The 2 key scrolls the display to the previous page The 3 key returns to the Diagnostic Menu The 4 key erases all error log information in RAM The 5 key outputs the error log information to a printer The 6 key reads the log informa...

Page 163: ...test pull out the test program and insert a floppy disk which has been formatted by FORMAT command of DOS 1 Pull out the test program and insert a floppy disk which has been formatted by FORMAT command of DOS 2 Select 6 from the DIAGNOSTIC MENU and press Enter the following messages for selectable tests will appear in the display in order FDD write read test Y N Printer wrap around test Y N Serial...

Page 164: ...shiba DOS FORMAT command This program can format a floppy disk in the following formats a 2DD Double sided double density double track 96 135 TPI MFM mode 512 bytes 9 sectors track b 2HD Double sided high density double track 96 135 TPI MFM mode 512 bytes 18 sectors track 2 COPY This program copies data from a source floppy disk to a target floppy disk 3 DUMP This program displays the contents of ...

Page 165: ...ge Type select 0 2DD 3 2HD c Select a media drive type number and press Enter A message similar to the one below will be displayed Warning Disk data will be destroyed Insert work disk into drive A Press any key when ready d Remove the Diagnostics Disk from the FDD insert the work disk and press any key The following message will be displayed when the FDD format is executed FDD TYPE TRACK XXX FDD T...

Page 166: ...ted FDD TYPE TRACK XXX FDD TYPE HEAD X FDD TYPE SECTOR XX Copy start track head XXX X d The following message will appear Insert target disk into drive A Press any key when ready e Remove the source disk from the FDD then insert a formatted work disk and press any key The following message will appear and start copying to the target disk track head XXX X f When the amount of data is too large to b...

Page 167: ...e will appear Select a media mode 2HD media mode 1 1 20MB 2 1 44MB 3 1 23MB e The following message will appear Insert source disk into drive A Press any key when ready f Insert a source disk and press any key and the following message will appear Max address Track XXXX Head XX Sector XX Track number g Set the track number head number and sector number you want to dump The system will access the d...

Page 168: ...e dump select 3 Press number key 1 up 2 down 3 end l The following message will appear Selecting 2 returns to the FDD UTILITIES MENU Another dump 1 Yes 2 No 5 HDD ID READ program Selecting HDD ID displays the following HDD ID configuration HDD ID Read VX XX Drive 1 Model No XXXXXXX Press Enter key Press Enter to return to the FDD UTILITIES MENU ...

Page 169: ...ot be acquired The System Configuration program contains the following configuration information for the computer 1 Processor Type Code L2 cache 2 Chip set VRAM 3 BIOS ROM version 1st ID 2nd ID 4 Boot ROM version 5 EC total version 6 PS Microprocessor version 7 Microcode Revision 8 Total Memory Size Conventional memory 9 Battery code 10 HWSC 11 FSB Voltage 12 0 Printer Adapter 13 0 ASYNC Adapter 1...

Page 170: ...XH BOOT ROM Version VX XX EC Total Version VX XX PS Micon Version VX XX Microcode Revision VX XX Total Memory Size XXXXXXMB Conventional Memory XXXKB Battery Code XXXXXXXXXXXX HWSC XXXXXXX FSB XXXXXMHz Voltage XEh X Printer Adapter LPT1 XXXX LPT2 XXXX LPT3 XXXX X ASYNC Adapter COM1 XXXX COM2 XXXX COM3 XXXX X Math CO Processor X Floppy Disk Drive s Track XX Head XX Sector XX X Hard Disk Drive s 1 S...

Page 171: ... Address Check 3 Antenna Check communication test of 11b mode 4 Communication test of 11a mode 5 Communication test of 11g mode 6 All the tests of 11a b g Card SKU MAC Check 11a b g communication test SELECT TEST No 1 6 To execute the subtest input the subtest number and press Enter Subtest01 SKU check of module This subtest displays SKU information on the wireless LAN card installed Selecting thi...

Page 172: ...XXXXXXXXX MAC Address Check OK Press any key and return to the test menu If a defective is found during the test following message will appear in the display MAC CHECK ERROR MAC all F MAC XXXXXXXXXXXX MAC Address Check NG Press any key and return to the test menu When a defective is detected in the test following typical cause is considered Connection of wireless LAN card Defective wireless LAN ca...

Page 173: ... 11a mode This subtest execute transmitting receiving test in 802 11a mode using the main antenna If a defective is not found during the test OK message will appear in the display Press any key and return to the test menu If a defective is found during the test NG message will appear in the display When pressing any key the following message is displayed 11a Communication Test NG Press any key and...

Page 174: ...ge is displayed 11g Communication Test NG When a defective is detected in the test following typical cause is considered Connection of wireless LAN card Defective wireless LAN card Disappearance of MAC address data Checking the connection execute the subtest again Subtest06 All the tests of 11a b g Card All the tests is executed in the order of SKU check of Module MAC Address Check Communication t...

Page 175: ...message will appear Microsoft Windows XX Startup Menu 1 LAN 2 Modem 3 Bluetooth 4 IEEE1394 Enter a choice Press the number you want to test and press Enter NOTE It is impossible to go back to startup menu once you choose the test Therefore LAN Modem Bluetooth IEEE1394 test can not be executed successively 3 27 1 LAN test To execute LAN test press 1 and Enter The following message will appear i8256...

Page 176: ... Repeat count 00000 Error count 00000 LOOPBACK TEST 100Mbps Auto negotiation TxRx Test Destination Address xxxxxxxxxxxx Source Address xxxxxxxxxxxx 100Base TX Full Duplex TRANSMIT RECEIVE NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display 3 64 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 177: ...C to abort External Loopback Test PASSED Testing completed Loopback Test Complete 1000Base Auto negotiation TxRx Test CE Test Complete NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display Subtest03 Marvel NOTE This Subtest is not supported in this computer PORTEGE R400 Maintenance Manual 960 623 CO...

Page 178: ... Modem test press 2 and Enter Following message will appear Modem loopback test ICHx MDC Test Program with Modem Sound Line Test Version X X Scorpio Modem Initialize OK Digital Loopback Test OK RJ11 Connector Check LED Operator s Check OK is displayed when a error is detected NG is display when a error is not detected NOTE The menu displayed by your computer may be slightly different from the one ...

Page 179: ...nter NOTE Use another computer that can communicate by the Bluetooth as a reference machine to perform this test The following test is executed consecutively The following Bluetooth test menu will appear Bluetooth sub system test program VX XX 1 BD_ADDR check 3 Communications test DUT mode T communications test TEST mode Press test number 1 3 T ...

Page 180: ...g message will appear Bluetooth Subsystem T D for PCSE BD_ADDR VerX XX Copyright C by TOSHIBA Co Initializing When the machine has passed the test it displays BD_ADDR If BD_ADDR has no problem the following message is displayed Bluetooth Subsystem T D for PCSE BD_ADDR VerX XX Copyright C by TOSHIBA Co My BD_ADDR XXXXXXXXXXXX h PPPPPP A SSSSS SSSSS P P A A S S S S P P A A S S PPPPPP A A SSSSS SSSSS...

Page 181: ...D for PCSE BD_ADDR VerX XX Copyright C by TOSHIBA Co My BD_ADDR XXXXXXXXXXXX h FFFFFF A III L F A A I L F A A I L FFFFFF A A I L F AAAAAAA I L F A A I L F A A III LLLLLLL Table 3 5 Error message Message Contents Invalid BD_ADDR all 00 0x000000000000 Invalid BD_ADDR all FF 0xFFFFFFFFFFFF Invalid BD_ADDR bit0 1 bit40 1b Invalid BD_ADDR bit1 1 bit41 1b Invalid BD_ADDR define in the file Defined BD_AD...

Page 182: ...exists 0x0c Command Disallowed 0x0d Host Rejected due to limited resources 0x0e Host Rejected due to security reasons 0x0f Host Rejected due to remote device is only a personal device 0x10 Host Timeout 0x11 Unsupported Feature or Parameter Value 0x12 Invalid HCI Command Parameters 0x13 Other End Terminated Connection Used Ended Connection 0x14 Other End Terminated Connection Low Resources 0x15 Oth...

Page 183: ...etooth System in detail Subtest03 Communication tests DUT mode This subtest checks the Bluetooth communication functions Preparing the tester machine for the Bluetooth test program Insert a floppy disk containing the test program into the tester machine and turn on the tester machine The Bluetooth test menu will appear Press 3 to select the test and press Enter in the target machine The following ...

Page 184: ...etooth communication test When the machine has passed the test it displays BD_ADDR of the DUT If the connection with the tester is completed the progress bar stops The following message is shown Bluetooth Subsystem T D for PCSE CS Air VerX XX Copyright C by TOSHIBA Co DUT BD_ADDR of the DUT XXXXXXXXXXXXX h CCCC OOO M M PPPPPP L EEEEEE TTTTTTT EEEEEEE DDDDD C C O O MM MM P P L E T E D D C O O M M M...

Page 185: ... D for PCSE CS Air VerX XX Copyright C by TOSHIBA Co DUT BD_ADDR of the DUT XXXXXXXXXXXXX h III N N CCCC OOO M M PPPPPP L EEEEEE TTTTTTT EEEEEEE I NN N C C O O MM MM P P L E T E I N N N C O O M M M M P P L E T E I N N N C O O M M M PPPPPP L EEEEEE T EEEEEEE I N N N C O O M M P L E T E I N NN C C O O M M P L E T E III N N CCCC OOO M M P LLLLLLL EEEEEE T EEEEEEE Testing is finished _Press any key to...

Page 186: ...lready exists 0x0c Command Disallowed 0x0d Host Rejected due to limited resources 0x0e Host Rejected due to security reasons 0x0f Host Rejected due to remote device is only a personal device 0x10 Host Timeout 0x11 Unsupported Feature or Parameter Value 0x12 Invalid HCI Command Parameters 0x13 Other End Terminated Connection Used Ended Connection 0x14 Other End Terminated Connection Low Resources 0...

Page 187: ... Unsupported LMP Parameter Value 0x21 Role Change Not Allowed 0x22 LMP Response Timeout 0x23 LMP Error Transaction Collision 0x24 LMP PDU Not Allowed 0x25 Not Exist 0x26 Not Exist 0x27 Not Exist 0x28 Not Exist 0x29 Not Exist 0x2a Not Exist 0x2b Not Exist 0x2c Not Exist 0x2d Not Exist 0x2e Not Exist 0x2f Not Exist See the Specification of the Bluetooth System in detail ...

Page 188: ...not exist 0x3b Module exists not error 0x3c Command Line is wrong 0x3d Side band access driver is not resident 0x3e Bluetooth driver for DOS is not resident 0x3f Get Status function of Side band access driver is not normal 0x40 No reply to inquiry 0x41 Device Descriptor can not be acquired USB I F is not normal 0x42 Sideband reset timeout occurs 0x43 Descriptor type is wrong 0x44 Descriptor is acq...

Page 189: ...ress test number 1 3 To execute the TEST select the test number you want to execute and press Enter Subtest01 Transmit Receive test NOTE Before executing subtest 01 be sure to execute subtest 02 in the responder machine This program checks the data transporting between responder machine and target machine and compare them with the original data through the IEEE1394 cable Subtest 02 Responder set T...

Page 190: ...rmat B XFdisk diskcopy diskcomp old fdisk C Low Level Format Tools D Partition Resizer E lange Dateinamen long file names support Ver 0 40a F DOS Navigator Ver 4 90 NC Clone EXIT ALT X G Volkov Commander Ver 4 99 08 NC Clone H File Maven Ver 3 5 verbindet connects PCs J Aida 16 Ver 2 12 K Save Partition Ver 2 91 L BIOS Motherboardherst manufacturer of motherboard M Novatel Wireless OEM Tester N Ed...

Page 191: ...reless EVDO device detected on UHCI 0 port 1 device 1 Reading ESN ESN ESN test Pass Carrier Verizon Process was successful Druecken Sie eine Taste press any key Make sure that ESN and Carrer information can be read by the above mentioned screen display PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 3 79 ...

Page 192: ... Reboot the computer from the HDD The following message will appear WSS Sound blaster pro Diagnostics program 1 Sound Standard 2 Sound Legacy 3 CD Sound Standard 4 CD Sound Legacy It outputs at the speaker and lineout Press test number 1 4 Input the test number and press Enter 3 29 1 Sound Standard test To execute the Sound Standard test press 1 and Enter The following menu will appear in the disp...

Page 193: ...is subtest is selected the following message will appear Recording play test And the following message will appear DOS 4GW Protected Mode Run time Version X XX Copyright c Tenberry Software Inc XXXX After this message appears display stops briefly In this timing sound is recorded from internal microphone After the recording is completed the computer plays back the sound recorded after the followin...

Page 194: ...n be measured as a sine wave When the subtest is executed the sine wave is played while expanding sine wave from 16KB to 64KB The display returns to the Sound Standard test menu after the test ends Subtest 03 Line IN recording play This subtest executes the same test as the subtest01 by recorded sound from the different port Line in port For more details on the subtest refer to the subtest01 Micro...

Page 195: ...1 Test media Toshiba made test media CD DVD TEST IN PROGRESS XXXXXXXX xxxxxxx DIAGNOSTIC TEST VX XX Ctrl Break test end Ctrl C key stop SUB TEST XX PASS COUNT XXXXX ERROR COUNT XXXXX WRITE DATA XX READ DATA XX ADDRESS XXXXXX STATUS XXX 01 Japanese Narration 02 English Narration 03 Test Tone A 100Hz 20Hz 04 Test Tone B 400Hz 3KHz L R Drive 0 ATAPI status 00 Command XX Block address XXXXXXXX Block l...

Page 196: ...3 be sure to set the sound at proper volume This subtest plays sine wave while changing its table from 100Hz to 20Hz The test returns to the CD Sound Standard menu after the test ends Subtest 04 Test Tone B This subtest plays sine wave while changing its table from 400Hz to 3KHz and also changing the channel from left speaker to right speaker The test returns to the CD Sound Standard menu after th...

Page 197: ...XXXXX Block length XXXXXXXX Final Block address XXXXXXXXX Select the track number you want to test and press Enter twice The following message appears in the display and selected track is played Play start CD sound Press any key play stop After pressing any key the music stops and the display returns to the selection menu of the track number NOTE When the CD ROM test is executed ALL DEVICE must be...

Page 198: ... Date Time a Date MM DD YYYY b Time HH MM SS 3 Battery a Battery Save Mode b PCI Express Link ASPM c Enhanced C States 4 Password 5 HDD Password a HDD b HDD Password Mode c User Password d Master Password 6 Boot Priority a Boot Priority b HDD Priority 7 Others a Core Multi Processing b Dynamic CPU Frequency Mode c Execute Disable Bit Capability d Virtualization Technology e Auto Power On f Beep Vo...

Page 199: ...nfig 9 Drives I O a Built in HDD 10 PCI Bus a PCI Bus 11 Security Controller a TPM 12 Display a Power On Display b LCD Display Stretch 13 Peripheral a Internal Pointing Device 14 Legacy Emulation a USB KB Mouse Legacy Emulation b USB FDD Legacy Emulation c USB Memory BIOS Support Type 15 PCI LAN a Built in LAN ...

Page 200: ...0 2 Accessing the SETUP Program Turn on the power while pressing ESC the following menu appears Check system Then press F1 key Then press F1 The following display appears 3 88 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 201: ...s End to accept the changes you made If the changed item does not require the system to reboot the following message is displayed Are you sure Y N If the changed item requires the system to reboot the following message is displayed Are you sure Y N The changes you made will cause the system to reboot 2 To make other changes press N Repeat the steps above 3 To accept the changes press Y NOTE You ca...

Page 202: ...uration When you access SETUP the current configuration is displayed 1 To show the factory preset configuration press Home 2 Press End and then press Y to accept the factory preset settings NOTE When you execute the default setting the following settings are not changed Password Execute Disable Bit function ...

Page 203: ...is automatically calculated by the computer You cannot change this value 2 System Date Time Use this option to set the computer s system date time a Date Use this option to set the system date of the computer b Time Use this option to set the system time of the computer 3 Battery This option is used to select Full Power Low Power or User Setting of the battery save mode Full Power The following sh...

Page 204: ... set of options can be selected in the submenu Processing Speed This feature changes the CPU processing speed High CPU operates at high speed Default Low CPU operates at low speed CPU Sleep Mode Use this option to enable or disable the CPU sleep function Enabled Enables sleep mode Default Disabled Disables sleep mode LCD Brightness Use this option to set the level of LCD brightness Super Bright Fu...

Page 205: ...f and the processing speed is increased Cooling optimized If the CPU becomes too hot the fan turns on automatically in a high speed to cool down the CPU Gives priority to the decrease of temperature at the bottom of the PC b PCI Express Link ASPM Enabled Saves power consumption when the PCI Express device is not used Default Auto Saves power consumption when the PCI Express device is not used whil...

Page 206: ...Master User Sets Master HDD Password and User HDD Password c User Password This item sets User password For details on setting user password refer to the User s Manual d Master Password This item sets the Master HDD password This can be set Master User is set in the HDD password Mode For details refer to the User s Manual 6 Boot Priority This tab sets the priority for booting the computer and the ...

Page 207: ... configure the computer with these options depends primarily on the kind of software or peripherals you use a Core Multi Processing NOTE This is not displayed in PCs with a single core CPU The Core Multi Processing sets the CPU operating mode Enabled Enables Core Multi Processing functions Default Disabled Disables Core Multi Processing functions b Dynamic CPU Frequency Mode Use this option to cho...

Page 208: ...iple virtual machines Enabled Enables Virtualization Technology Disabled Disables Virtualization Technology Default Virtualization Technology e Auto Power On Use this option to set a time and date for automatic power on and enable or disable the ring indicator feature Alarm Date Option appears only when Alarm Time is enabled Alarm Time 00 00 00 Alarm Date Option Disabled Wake up on LAN Disabled OP...

Page 209: ...y the resume function will be lost You must also reset this option 2 When a password is set in Password Security the system is in standby mode the Timer on function Auto Power PN is set and the system is booted Password is displayed When the password set in Password Security is input the computer returns to Windows from standby mode 3 This function is effective only once it is released after booti...

Page 210: ...ption displays the configuration method a Device Config The devices are initialized when the PNP OS loads Setup by OS Initializes devices which is needed to load an operating system Operating system initializes other devices Default All Devices All devices will be initialized If you are using an OS that does not have PNP capacity select All Devices The Display shows the following message Device Co...

Page 211: ...s pressed it is sets to Enable Disable After changing the cursor could not be moved on the TPM tem This option can be changed after rebooting Disabled Disables the TPM Default Enabled Enables the TPM 12 Display This group of options configures the computer s display a Power On Display This option is used to select the display when booting up Auto Selected Selects an external monitor if one is conn...

Page 212: ...If your operating system does not support USB you can still use a USB mouse and keyboard by setting the USB KB Mouse Legacy Emulation item to Enabled Enabled USB Legacy Support can be used Default Disabled USB Legacy Support cannot be used b USB FDD Legacy Emulation Use this option to enable or disable USB FDD Legacy Emulation Enabled USB Legacy Support can be used Default Disabled USB Legacy Supp...

Page 213: ...ORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 3 101 15 PCI LAN This option enables disables the Built in LAN functions a Built in LAN Enabled Enables Built in LAN functions Default Disabled Disables Built in LAN functions ...

Page 214: ... CONFIDENTIAL Chapter 4 Replacement Procedures ...

Page 215: ...4 Replacement Procedures 4 ii CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 4 ...

Page 216: ...3 4 9 Base latch 4 26 4 10 Front panel Microphone 4 27 4 11 Bluetooth module 4 33 4 12 Touch pad 4 35 4 13 UWB module 4 40 4 14 Wireless LAN card 4 42 4 15 3G card 4 44 4 16 LAN jack 4 46 4 17 MJ board 4 47 4 18 RTC battery 4 50 4 19 RGB board 4 51 4 20 Sensor board 4 53 4 21 Fan Heat sink 4 54 4 22 PC card slot 4 57 4 23 System board and LCD cover assembly 4 58 4 24 LCD mask 4 61 4 25 LCD unit 4 ...

Page 217: ...Removing the cover assembly and base assembly 2 4 24 Figure 4 14 Removing the base latch 4 26 Figure 4 15 Removing the front panel 4 27 Figure 4 16 Removing the microphone 4 28 Figure 4 17 Removing the aux display 1 4 29 Figure 4 18 Removing the aux display 2 4 29 Figure 4 19 Removing the Bluetooth module 4 33 Figure 4 20 Disconnecting the touch pad cable 4 35 Figure 4 21 Removing the touch pad co...

Page 218: ...gure 4 36 Applying new grease 4 56 Figure 4 37 Removing the PC card slot 4 57 Figure 4 38 Removing the system board 4 58 Figure 4 39 Removing the cables 4 59 Figure 4 40 Removing the LCD mask 1 4 61 Figure 4 41 Removing the LCD mask 2 4 62 Figure 4 42 Removing the LCD unit 1 4 63 Figure 4 43 Removing the LCD unit 2 4 64 Figure 4 44 Removing the digitizer 4 71 Figure 4 45 Removing the switch board ...

Page 219: ...4 Replacement Procedures 4 vi CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 220: ...ers in the chart indicate the relevant section numbers in this manual In all cases when removing an FRU the battery pack must also be removed When repairing an FRU that is the potential cause of a computer fault use the chart to determine the order in which FRUs need to be removed Chart Notation The chart shows the case for the following example Removing the Cover assembly and Base assembly All FR...

Page 221: ...the computer is disconnected from an AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet or damp hands 3 Be careful of edges and corners as these may cut CAUTION 1 When you change a component be sure the replacement component meets the required specifications Never use foreign parts to avoid ...

Page 222: ...he diagnostic tests described in Chapter 2 to determine which FRU is the cause of the fault Do not perform any unnecessary work Always work in accordance with the disassembly and re assembly procedures in this manual Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work Disassembling requires the removal of a large nu...

Page 223: ...rect position Pull the cable to ensure that it is securely connected For spring connectors lift up the stopper frees the cable and allow it to be pulled out To reconnect hold the stopper in the up position and insert the cable then lower the stopper to secure the cable Pull the cable to ensure that it is securely connected For back flip connectors lift up the flip plate frees the cable and allow i...

Page 224: ...sing an incorrect screw may damage the thread or screw head and result in the FRU not being securely fastened in place After installing FRUs check that the computer operates correctly Tools and Equipment For your safety and the safety of the people around you it is important that you use Electrostatic Discharge ESD equipment Correctly utilizing of the equipment increases the percentage of successf...

Page 225: ...river is recommended M2 2mm 0 167 N m 1 7 kgf cm M2 5 2 5mm 0 294 N m 3 0 kgf cm M3 3mm 0 549 N m 5 6 kgf cm NOTE To prevent damage to THIN HEAD screws use type 0 bit philips screwdriver Use however the PH point size 1 screwdriver for screws fixing the memory slot cover and keyboard Press along the axis of the screwdriver while turning the screw This is because the contact area between the screw a...

Page 226: ...l number to the first decimal places such as 2 5 mm 2 6 mm and so on Grip area Screw Notation To make maintenance of the computer easier markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body Format Screw type Screw length mm Screw type B Bind screw F Flat head screw S Super thin head screw T Tapping screw U Other screws Unique screws p...

Page 227: ...semble twist or bend the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adapter and all other external devices from the computer 3 Turn the computer upside down 4 Pull out the battery pack while sliding the battery latch toward the arrow pointing Battery pack Battery latch Figure 4 1 Removing the battery pack NOTE Dispose of the used battery pack in accordance with the laws ...

Page 228: ...t fitted operated handled or disposed correctly Dispose always the used batteries pack in accordance with the laws and ordinances of your local authority Use only the batteries approved by Toshiba NOTE Check visually the battery terminals and clean off any dirt with a dry cloth 1 Turn off the power of the computer 2 Disconnect the AC adapter and all other external devices from the computer 3 Insta...

Page 229: ... down 2 Push the eject button It will pop out Then press the eject button again to eject the PC card 3 Grasp the PC card and remove it 4 Push the eject button until it is locked Eject button PC card Figure 4 2 Removing the PC card Installing the PC card The following describes the procedure for installing the PC card See Figure 4 2 1 Make sure the eject button does not stick out 2 Insert the PC ca...

Page 230: ... press hard or bend the memory module Removing the memory module B To remove the memory module B make sure the computer is in boot mode and powered off Then perform the following procedure See Figure 4 3 1 Loosen the screw with an e ring 2 Insert your fingers into the slots and remove the memory slot cover 3 Open the left and right latches outside and remove the memory module B Screw e ring Memory...

Page 231: ...mory module B into the connector slantwise the terminal side first and press it to connect firmly CAUTION The power must be turned off when you insert the memory module Inserting the memory module with the power on risks damaging the module or the computer itself Never press hard or bend the memory module After installing the memory module confirm that the memory module is fixed with the left and ...

Page 232: ... Figure 4 4 to 4 6 CAUTION Take care not to press on the top or bottom of the HDD Pressure may cause data loss or damage to the HDD 1 Remove the following screw and HDD slot cover M2 6B BIND screw 1 M2 6B BIND HDD slot cover Figure 4 4 Removing the HDD slot cover PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 13 ...

Page 233: ...e the HDD assembly with holding the tab from the slot and pull out the HDD assembly from the connector of the HDD cable HDD cable HDD assembly Tab Figure 4 5 Removing the HDD assembly 4 14 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 234: ...es 3 Place the HDD assembly on a flat surface and remove the gasket form the HDD assembly 4 Separate the HDD holder and HDD Gasket HDD holder HDD Figure 4 6 Removing the HDD PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 15 ...

Page 235: ...the HDD assembly It may damage the HDD assembly Hold the HDD assembly by its corners Do not reuse the removed gasket 3 Connect the HDD assembly to the connector of the HDD cable Press the HDD assembly to ensure a firm connection CAUTION When connecting the HDD assembly to the HDD cable insert the guides into the holes Guide Guide Hole Hole 4 Set the HDD assembly into the slot 5 Seat the HDD slot c...

Page 236: ...cedure for removing the keyboard See Figure 4 7 to 4 10 1 Turn the computer face up and open the display 2 Insert your fingers into the slots on both sides and remove the keyboard holder Keyboard holder Slot Figure 4 7 Removing the keyboard holder PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 17 ...

Page 237: ...board M2 3C S THIN HEAD screw 2 M2 3C S THIN HEAD Figure 4 8 Removing the keyboard 1 4 Slide the Keyboard upward and lift the top edge and turn the keyboard face down on the palm rest Keyboard Figure 4 9 Removing the keyboard 2 4 18 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 238: ...edures 5 Disconnect the keyboard cable from the connector CN3230 on the system board and remove the keyboard CN3230 Keyboard cable Keyboard Figure 4 10 Removing the keyboard 3 PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 19 ...

Page 239: ...rd CAUTION Extra portion of the keyboard cable must be put under the palm rest 3 Turn the keyboard face up and set it in place CAUTION When setting the keyboard insert the guides into the holes and make sure that there is no gap between the keyboard and edge of the palm rest Guide 4 Secure the keyboard with the following screws M2 3C S THIN HEAD screw 2 5 Install the keyboard holder while engaging...

Page 240: ...ls may cause memory access problems Never press hard or bend the memory module Removing the memory module A To remove the memory module A make sure the computer is in boot mode and powered off Then perform the following procedure See Figure 4 11 1 Turn up the memory slot cover 2 Open the left and right latches outside and remove the memory module A Memory slot cover Memory module A Latch Latch Fig...

Page 241: ...e 4 11 1 Turn up the memory slot cover 2 Insert the memory module A into the connector slantwise the terminal side first and press it to connect firmly CAUTION The power must be turned off when you insert the memory module Inserting the memory module with the power on risks damaging the module or the computer itself Never press hard or bend the memory module After installing the memory module conf...

Page 242: ...following describes the procedure for removing the cover assembly and base assembly See Figure 4 12 and 4 13 1 Remove the following screws M2 4B BIND screw 2 M2 4B Security torx or BIND screw 1 M2 4B BIND M2 4B Security torx or BIND Figure 4 12 Removing the cover assembly and base assembly 1 PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 23 ...

Page 243: ...D screw 2 3 in the figure below M2 6B BIND screw 13 6 in the figure below M2 5 10B FLAT HEAD screw 3 10 in the figure below 4 Separate the base assembly and cover assembly 10 10 10 6 6 6 6 6 6 6 6 6 6 6 6 6 3 3 Base assembly Cover assembly Figure 4 13 Removing the cover assembly and base assembly 2 4 24 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 244: ...he insulator on the front panel cable between the base assembly and cover assembly Base assembly Cover assembly Insulator Front panel cable Insulator black 2 Secure the cover assembly with the following screws M2 3C S THIN HEAD screw 2 3 in the Figure 4 13 M2 6B BIND screw 13 6 in the Figure 4 13 M2 5 10B FLAT HEAD screw 3 10 in the Figure 4 13 3 Turn over the computer and open the display 4 Secur...

Page 245: ...ew 2 2 Remove the base latch by pushing it from the back Base latch M2 3C S THIN HEAD Figure 4 14 Removing the base latch Installing the base latch The following describes the procedure for installing the base latch See Figure 4 14 1 Install the base latch to the slot of the base assembly and secure it with the following screws M2 3C S THIN HEAD screw 2 4 26 CONFIDENTIAL PORTÉGÉ R400 Maintenance M...

Page 246: ...rew 1 2 Peel off the glass tape and disconnect the front panel cable from the connector CN9730 on the system board 3 Peel off the black insulator 4 Turn up the insulator and remove the front panel assembly from the slot of the cover assembly 5 Separate the front panel and front panel cover Insulator Front panel cable Front panel cover M2 4B BIND Glass tape Front panel CN9730 Insulator Black Figure...

Page 247: ... connector on the front panel 7 Remove the microphone assembly from the front panel 8 Separate the microphone and microphone holder Microphone holder Microphone Microphone assembly Guide Microphone cable Figure 4 16 Removing the microphone 4 28 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 248: ...lay assembly from the front panel Aux display assembly Aux display cable Figure 4 17 Removing the aux display 1 11 Separate the aux display and aux display holder while peeling the portion adhered by the double sided tape Aux display Aux display holder Figure 4 18 Removing the aux display 2 PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 29 ...

Page 249: ...l off the separate sheet of the double sided tape on the back and stick the aux display to the aux display holder CAUTION Do not reuse the removed aux display Bend the aux display cable portion toward the arrow pointing Do not touch the IC of the aux display cable Double sided tape Aux display cable Separate sheet of the double sided tape IC 4 30 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 62...

Page 250: ...tion sheet on the aux display CAUTION Protection sheet is stuck on a new aux display Protection sheet 5 Install the microphone to the microphone holder 6 Install the microphone assembly to the front panel 7 Arrange the microphone cable under the guide of the front panel 8 Connect the microphone cable to the connector on the front panel PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 31 ...

Page 251: ...oles of the front panel Guide Guide 10 Turn up the insulator and set the front panel assembly to the slot of the cover assembly 11 Connect the front panel cable to the connector CN9730 on the system board and stick the glass tape 12 Secure the front panel assembly with the following screw M2 4B BIND screw 1 13 Stick the black insulator in place 4 32 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960...

Page 252: ...nectors may cause Bluetooth access problems 1 Remove the following screw M2 4B BIND screw 1 2 Disconnect the Bluetooth cable from the connector CN4400 on the system board 3 Remove the Bluetooth module from the slot and disconnect the Bluetooth cable from the connector on the Bluetooth module 4 Disconnect the Bluetooth antenna cable from the back of the Bluetooth module using an antenna coaxial cab...

Page 253: ...re 4 19 1 Connect the Bluetooth antenna cable to the connector on the Bluetooth module 2 Connect the Bluetooth cable to the connector on the Bluetooth module 3 Connect the Bluetooth cable to the connector CN4400 on the system board and set the Bluetooth module to the slot in place 4 Arrange the Bluetooth antenna cable in place 5 Secure the Bluetooth module with the following screw M2 4B BIND screw...

Page 254: ...the procedure for removing the touch pad See Figure 4 20 to 4 23 1 Turn over the cover assembly and disconnect the touch pad cable from the connector CN3240 on the system board CN3240 Touch pad cable Figure 4 20 Disconnecting the touch pad cable PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 35 ...

Page 255: ...cedures 4 12 Touch pad 2 Remove the touch pad cover while releasing five latches on the back Touch pad cover Latch Latch Figure 4 21 Removing the touch pad cover 4 36 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 256: ...HIN HEAD screw 2 4 Remove the touch pad from the slot Be careful that the touch pad is adhered by the double sided tape to the slot 5 Peel off the double sided tape M2 3C S THIN HEAD Touch pad Double sided tape Figure 4 22 Removing the touch pad PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 37 ...

Page 257: ...nt Procedures 4 12 Touch pad 6 Disconnect the touch pad cable from the connector on the touch pad Touch pad cable Figure 4 23 Removing the touch pad cable 4 38 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 258: ... tape in place 3 Arrange the touch pad cable and install the touch pad to the slot and secure it with the following screws M2 3C S THIN HEAD screw 2 CAUTION Arrange the touch pad cable as shown in the figure below Touch pad cable Back of the cover assembly 4 Install the touch pad cover while engaging five latches 5 Connect the touch pad cable to the connector CN3240 on the system board PORTÉGÉ R40...

Page 259: ...is on the connectors may cause the UWB module access problems 1 Remove the following screws M2 4B BIND screw 2 2 Disconnect the Bluetooth antenna cable brown and UWB antenna cables yellow and purple from the UWB module using an antenna coaxial cable disconnector 3 Disconnect the UWB module from the connector CN2630 on the system board UWB module CN2630 Bluetooth antenna cable brown UWB antenna cab...

Page 260: ...talling the UWB module Otherwise the computer or the UWB module may be damaged 1 Insert the UWB module to the connector CN2630 on the system board slantwise and press it to connect firmly 2 Connect the Bluetooth antenna cable brown and UWB antenna cables yellow and purple to the UWB module CAUTION For models without UWB module turn up the insulator and connect the Bluetooth antenna cable and UWB a...

Page 261: ...AN card on the computer Debris on the connectors may cause the wireless LAN card access problems 1 Remove the following screws M2 4B BIND screw 2 2 Disconnect the wireless LAN antenna cables black and white from the wireless LAN card using an antenna coaxial cable disconnector 3 Disconnect the wireless LAN card from the connector CN2600 on the system board Wireless LAN antenna cable black Wireless...

Page 262: ...ON Be sure to switch the computer off before installing the wireless LAN card Otherwise the computer or the wireless LAN card may be damaged 1 Insert the wireless LAN card to the connector CN2600 on the system board slantwise and press it to connect firmly 2 Connect the wireless LAN antenna cables to the connectors on the wireless LAN card 3 Secure the wireless LAN card with the following screws M...

Page 263: ...omputer Debris on the connectors may cause the 3G card access problems 1 Peel off the glass tape 2 Remove the following screws M2 4B BIND screw 2 3 Disconnect the 3G antenna cables red and blue from the 3G card using an antenna coaxial cable disconnector 4 Disconnect the 3G card from the connector CN2610 on the system board 3G antenna cable blue Glass tape 3G antenna cable red 3G card M2 4B BIND M...

Page 264: ...N Be sure to switch the computer off before installing the 3G card Otherwise the computer or the 3G card may be damaged 1 Insert the 3G card to the connector CN2610 on the system board slantwise and press it to connect firmly 2 Connect the 3G antenna cables to the connectors on the 3G card 3 Secure the 3G card with the following screws M2 4B BIND screw 2 4 Stick the glass tape in place ...

Page 265: ...N4100 on the system board 2 Remove the LAN jack from the slot LAN jack cable LAN jack CN4100 Insulator Figure 4 27 Removing the LAN jack Installing the LAN jack The following describes the procedure for installing the LAN jack See Figure 4 27 1 Turn up the insulator and connect the LAN jack cable to the connector CN4100 on the system board 2 Install the LAN jack to the slot 4 46 CONFIDENTIAL PORTÉ...

Page 266: ...moving the MJ board See Figure 4 28 and 4 29 1 Turn over the computer and open the display 2 Disconnect the USB cable and speaker cable from the connector CN9601 and CN6350 on the MJ board Speaker cable USB cable CN6350 CN9601 Figure 4 28 Removing the MJ board 1 PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 47 ...

Page 267: ... 4B BIND screw 2 4 Disconnect the MJ board cable from the connector CN9600 on the MJ board and CN9500 on the system board 5 Remove the MJ board from the slot M2x4B BIND CN9600 MJ board cable MJ board CN9500 Figure 4 29 Removing the MJ board 2 4 48 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 268: ... installing the MJ board See Figure 4 28 and 4 29 1 Connect the MJ board cable to the connector CN9600 on the MJ board and CN9500 on the system board 2 Install the MJ board to the slot and secure it with the following screws M2 4B BIND screw 2 3 Turn over the computer and connect the USB cable and speaker cable to the connector CN9601 and CN6350 on the MJ board ...

Page 269: ...the double sided tape 3 Open the insulator and remove the RTC battery Insulator RTC battery Double sided tape bottom of the insulator CN9990 RTC battery cable Figure 4 30 Removing the RTC battery Installing the RTC battery The following describes the procedure for installing the RTC battery See Figure 4 30 1 Stick the double sided tape in place 2 Wrap the RTC battery with the insulator and set the...

Page 270: ...ng screw M2 4B BIND screw 1 3 Disconnect the RGB cable from the connector CN9620 on the RGB board and CN9520 on the system board 4 Disconnect the sensor cable from the connector CN9720 on the RGB board 5 Remove the RGB board from the slot M2x4B BIND CN9620 Sensor cable RGB board RGB cable CN9720 Glass tape CN9520 Figure 4 31 Removing the RGB board PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTI...

Page 271: ...rocedure for installing the RGB board See Figure 4 31 1 Install the RGB board to the slot 2 Connect the sensor cable to the connector CN9720 on the RGB board 3 Connect the RGB cable to the connector CN9620 on the RGB board and CN9520 on the system board 4 Secure the RGB board with the following screw and stick the glass tape in place M2 4B BIND screw 1 ...

Page 272: ...r cable from the connector CN9820 on the sensor board M2x3C S THIN HEAD CN9820 Sensor cable Sensor board Figure 4 32 Removing the sensor board Installing the Sensor board The following describes the procedure for installing the sensor board See Figure 4 32 1 Connect the sensor cable to the connector CN9820 on the sensor board 2 Install the sensor board to the slot and secure it with the following ...

Page 273: ...he procedure for removing the fan heat sink See Figure 4 33 to 4 35 1 Disconnect the fan cable from the connector CN8771 on the system board 2 Remove the following screws and fan M2 4B BIND screw 2 M2x4B BIND Fan cable Fan CN8771 Figure 4 33 Removing the fan 4 54 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 274: ...he number marked on the plates M2 4B BIND screw 3 4 Remove the CPU heat sink and North bridge heat sink Figure 4 34 Removing the CPU heat sink M2x4B BIND M2x4B BIND CPU heat sink M2x4B BIND CPU hold plate North bridge heat sink North bridge hold plate Figure 4 35 Removing the North bridge heat sink PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 55 ...

Page 275: ...bridge chip When silicon grease is already applied to the CPU wipe them off with a cloth in advance Figure 4 36 Applying new grease 2 Install the North bridge heat sink and CPU heat sink and secure them with the following screws in the order of the number marked on the CPU hold plate and North bridge hold plate M2 4B BIND screw 3 3 Install the fan to the slot and secure it with the following screw...

Page 276: ...connector CN2110 on the system board M2x4B BIND PC card slot CN2110 M2x4B BIND Figure 4 37 Removing the PC card slot Installing the PC card slot The following describes the procedure for installing the PC card slot See Figure 4 37 1 Connect the PC card slot to the connector CN2110 on the system board 2 Install the PC card slot to the slot and secure it with the following screws M2 4B BIND screw 2 ...

Page 277: ...sembly See Figure 4 38 and 4 39 1 Disconnect the digitizer cable and LCD cable from the connector CN9540 and CN5601 on the system board 2 Remove the following screws and separate the system board and LCD cover assembly M2 4B BIND screw 2 M2x4B BIND Digitizer cable LCD cover assembly LCD cable Connected to CN5601 System board Connected to CN9540 Figure 4 38 Removing the system board 4 58 CONFIDENTI...

Page 278: ...ement Procedures 3 Disconnect the HDD cable and USB cable from the connector CN1800 and CN9501 on the back of the system board HDD cable USB cable CN1800 CN9501 Figure 4 39 Removing the cables PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 59 ...

Page 279: ...procedure for installing the system board and LCD cover assembly See Figure 4 38 and 4 39 1 Connect the HDD cable and USB cable to the connector CN1800 and CN9501 on the back of the system board 2 Install the system board to the LCD cover assembly and secure it with the following screws M2 4B BIND screw 2 3 Connect the digitizer cable and LCD cable to the connector CN9540 and CN5601 on the system ...

Page 280: ... LCD mask See Figure 4 40 and 4 41 1 Peel off the mask seals 3 points and rubber masks 2 points from the LCD mask and remove the following screws securing the LCD mask M2 5 6B FLAT HEAD screw 5 M2 5x6B FLAT HEAD with mask seal M2 5x6B FLAT HEAD with rubber mask Figure 4 40 Removing the LCD mask 1 PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 61 ...

Page 281: ...LCD mask The following describes the procedure for installing the LCD mask See Figure 4 40 and 4 41 1 Install the LCD mask while engaging the latches NOTE When installing the LCD mask wipe the LCD with a soft cloth and make the back of the LCD mask clean with an ionizer 2 Secure the LCD mask with the following screws and stick the mask seals 3 points and rubber masks 2 points M2 5 6B FLAT HEAD scr...

Page 282: ...ause the breakage of the hinge assembly Also use a stand or something under the LCD part to keep the LCD part level while replacing it 1 Remove the following screws securing the LCD unit M2 4B BIND screw 4 2 Carefully lift up the top of the LCD unit NOTE When lifting up the top of the LCD unit hold the corners of the LCD unit M2x4B BIND M2x4B BIND LCD unit Figure 4 42 Removing the LCD unit 1 PORTÉ...

Page 283: ...gitizer cable from the connectors on the back of the LCD unit CAUTION When removing the cables be careful not to damage the connectors 5 Remove the LCD unit from the display cover Glass tape Digitizer cable Aluminum tape LCD cable Glass tape Figure 4 43 Removing the LCD unit 2 4 64 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 284: ...or installing the LCD unit See Figure 4 42 and 4 43 1 Stand the LCD unit on the display cover and connect the digitizer cable and LCD cable to connectors on the back of the LCD unit 2 Stick two glass tapes on each connector 3 Stick the aluminum tape in place 4 Install the LCD unit to the display cover and secure it with the following screws M2 4B BIND screw 4 ...

Page 285: ...d because it may result to cut the FL cable and cause display function failure or lighting failure Be careful to handle the bezel guide There is a portion where the bezel is sticking out because of the digitizer guide Do not press and rub the portion with bare hands or it may cut your finger Be careful to handle the bezel guide 4 66 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 286: ...function failure Do not pull up the PCB hardly when installing the digitizer because it may result to give stress on the TAB or PCB and cause the display function failure Make sure that three latches fit the digitizer securely If the latches are not locked securely it may result to move the digitizer and give stress on the TAB or PCB and cause the display function failure PORTÉGÉ R400 Maintenance ...

Page 287: ... cause the display function failure Do not put any instrument on the LCD module because it may result to make scratch on the cell polarization sheet or B L and break the TAB and may cause the display function failure Do not turn up the digitizer to avoid wrap of the PCB 4 68 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 288: ...TAB and cause the display function failure Make sure to put the LCD module on the flat place If the LCD module is put on the uneven place it may result to break the TAB make scratch on the B L or polarization sheet and cause the display function failure PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 69 ...

Page 289: ...4 Replacement Procedures 4 26 Digitizer NO 4 70 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 290: ...the digitizer See Figure 4 44 1 Peel off the glass tape and remove the following screws securing the digitizer M1 4 2B OPL screw 3 2 Slide the digitizer on the LCD unit to remove Glass tape M1 4x2B OPL Digitizer M1 4x2B OPL Figure 4 44 Removing the digitizer PORTÉGÉ R400 Maintenance Manual 960 623 CONFIDENTIAL 4 71 ...

Page 291: ...re 4 44 1 Slide the digitizer into the back of the LCD unit and stick the glass tape in place CAUTION When installing the digitizer slide the digitizer under the latches on the back of the LCD unit Glass tape Latch 2 Secure the digitizer with the following screws M1 4 2B OPL screw 3 4 72 CONFIDENTIAL PORTÉGÉ R400 Maintenance Manual 960 623 ...

Page 292: ...connect the switch cable from the connector CN9650 on the switch board M2x4B BIND CN9650 Switch board Switch cable Figure 4 45 Removing the switch board Installing the Switch board The following describes the procedure for installing the switch board See Figure 4 45 1 Connect the switch cable to the connector CN9650 on the switch board 2 Install the switch board and secure it with the following sc...

Page 293: ...m the connector CN9670 on the fingerprint sensor board Fingerprint sensor board Fingerprint sensor cable CN9670 Latch Latch Figure 4 46 Removing the fingerprint sensor board Installing the Fingerprint sensor board The following describes the procedure for installing the fingerprint sensor board See Figure 4 46 1 Connect the fingerprint sensor cable to the connector CN9670 on the fingerprint sensor...

Page 294: ... CONFIDENTIAL Appendices ...

Page 295: ...Appendices App ii CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 296: ... C 1 C 2 CN1410 SO DIMM B connector 200 pin C 4 C 3 CN1800 1 8 inch HDD interface connector 50 pin C 7 C 4 CN2110 PC card interface connector 80 pin C 8 C 5 CN2600 Wireless LAN card interface connector 52 pin C 10 C 6 CN2630 UWB card interface connector 52 pin C 11 C 7 CN3230 Keyboard interface connector 34 pin C 12 C 8 CN3240 Touch PAD interface connector 8 pin C 12 C 9 CN 4100 LAN interface conn...

Page 297: ...r 10 pin C 21 C 25 CN4610 USB connector 4 pin C 21 C 26 CN4611 USB connector 4 pin C 21 C 27 J6070 External microphone connector 6 pin C 21 C 28 CN6350 Speaker connector 2 pin C 22 C 29 J6310 Headphone connector 5 pin C 22 C 30 CN2610 3G card interface connector 52 pin C 23 C 31 IS2620 SIM card interface connector 5 pin C 23 RGB board FYGRG C 32 CN9620 System board interface connector 15 pin C 24 ...

Page 298: ... 1 Appendix E Key Layout E 1 E 1 United Kingdom UK Keyboard E 1 E 2 United States US Keyboard E 1 Appendix F Wiring Diagrams F 1 F 1 RGB Monitor Loopback Connector F 1 F 2 RS 232C Loopback Connector F 1 F 3 RS 232C direct connection cable 9 pin to 9 pin F 2 F 4 RS 232C direct connection cable 9 pin to 25 pin F 2 F 5 LAN Loopback Connector F 3 Appendix G BIOS rewrite Procedures G 1 Appendix H EC KB...

Page 299: ...GHD layout front back B 8 Figure B 6 Open Close sensor board FYGSL layout front back B 9 Figure B 7 PS SWboard FYGSW layout front back B 10 Figure B 8 Fingerprint Sensor board FYGFS layout front back B 11 Figure E 1 UK keyboard E 1 Figure E 2 US keyboard E 1 Figure F 1 RGB Monitor Loopback Connector F 1 Figure F 2 RS 232C Loopback Connector F 1 Figure F 3 RS 232C direct connection cable 9 pin to 9...

Page 300: ...3 1 8 inch HDD interface connector C 7 Table C 4 PC card interface connector 80 pin C 8 Table C 5 Wireless LAN card interface connector 52 pin C 10 Table C 6 UWB card interface connector 52 pin C 11 Table C 7 Keyboard interface connector 34 pin C 12 Table C 8 Touch PAD interface connector 8 pin C 12 Table C 9 LAN interface connector 14 pin C 13 Table C 10 debug port interface connector 4 pin C 13 ...

Page 301: ...r connector 2 pin C 22 Table C 29 Headphone connector 5 pin C 22 Table C 30 3G Card interface connector 52 pin C 23 Table C 31 SIM Card interface connector 5 pin C 23 RGB board FYGRG Table C 32 System board interface connector 15 pin C 24 Table C 33 RGB CRT connector 15 pin C 24 Table C 34 Open Close sensor board interface connector 2 pin C 24 1 8 inch HDD FPC FYGHD Table C 35 System board interfa...

Page 302: ...Scan codes set 1 and set 2 D 1 Table D 2 Scan codes with left Shift key D 5 Table D 3 Scan codes in Numlock mode D 6 Table D 4 Scan codes with Fn key D 6 Table D 5 Scan codes in overlay mode D 7 Table D 6 No 124 key scan code D 7 Table D 7 No 126 key scan code D 8 Table I 1 MTBF I 1 ...

Page 303: ...Appendices App x CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 304: ...over be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 For the LCD module be careful to align the four holes at the right side and left side of the LCD module with the corresponding holes in the LCD cover before securing the module with four screws Do not force the module into place because stress can affect its performance Also the panel s sur...

Page 305: ... wipe it again If the surface is very dirty we recommend a LCD cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel LCD 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid A 2 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 6...

Page 306: ...o drop it or let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL A 3 ...

Page 307: ...o direct sunlight or strong ultraviolet rays for long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage A 4 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 308: ...sassembly can cause malfunctions 10 If you transport the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxime These materials can release gas that can damage the panel s polarization PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL A 5 ...

Page 309: ...Appendices Appendix A Handling the LCD Module A 6 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 310: ...Appendix B Board Layout Appendices Appendix B Board Layout B 1 System board FYGSY Front View Figure B 1 System board FYGSY layout front PORTEGE R400 Maintenance Manual 960 623 B 1 ...

Page 311: ...ont Number Name CN1400 Memory A 0 connector CN1800 1 8 inch HDD I F connector CN3230 Keyboard I F connector CN3240 Touch PAD I F connector CN3400 debug port I F connector CN9501 USB I F connector CN3591 It is debugging port for development only CN3592 It is debugging port for development only IC1600 South Bridge ICH7 M Intel 82801GBM ...

Page 312: ...Appendix B Board Layout Appendices B 2 System board FYGSY Back View Figure B 2 System board FYGSY layout back PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL B 3 ...

Page 313: ... connector CN2630 UWB card I F connector CN 4100 LAN I F connector CN4400 Bluetooth I F connector CN5601 LCD I F connector CN8810 1st Battery connector CN2150 2nd Battery connector CN9990 RTC Battery connector CN8771 FAN I F connector CN9500 USB JACK 3G SIM board I F connector CN9520 RGB board I F connector CN9540 DGTZ SW FS I F connector CN8800 DC IN connector CN9730 LED board I F connector IC120...

Page 314: ...Appendix B Board Layout Appendices B 3 USB JACK 3G SIM board FYGMJ View front back Figure B 3 USB JACK 3G SIM board FYGMJ layout front back PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL B 5 ...

Page 315: ... 3G SIM board FYGMJ connector front back Number Name CN9600 System board I F connector CN9601 System USB board I F connector CN4610 USB connector CN4611 USB connector J6070 External microphone connector CN6350 Speaker connector J6310 Headphone connector CN2610 3G card I F connector IS2620 SIM card I F connector ...

Page 316: ...t back Figure B 4 RGB board FYGRG layout front back Table B 4 RGB board FYGRG connector back Number Name CN9620 System board I F connector CN5080 RGB CRT connector CN9720 Open Close sensor board I F connector PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL B 7 ...

Page 317: ... HDD FPC FYGHD View front back Figure B 5 1 8 HDD FPC FYGHD layout front back Table B 5 1 8 HDD FPC FYGHD connector front back Number Name CN3 System board I F connector CN4 HDD I F connector B 8 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 318: ...e sensor board FYGSL View front back Figure B 6 Open Close sensor board FYGSL layout front back Table B 6 Open Close sensor board FYGSL connector back Number Name CN9820 RGB board I F connector PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL B 9 ...

Page 319: ...ut B 7 PS SW board FYGSW View front back Figure B 7PS SW board FYGSW layout front back Table B 7 PS SW board FYGSW connector back Number Name CN9650 System board I F connector B 10 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 320: ...ensor board FYGFS View front back Figure B 8 Fingerprint Sensor board FYGFS layout front back Table B 8 Fingerprint Sensor board FYGFS connector front Number Name CN9670 System board I F connector PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL B 11 ...

Page 321: ...Appendices Appendix B Board Layout B 12 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 322: ...B1P I O 14 ADQ01 B1P I O 15 GND 16 ADQ05 B1P I O 17 ADQ02 B1P I O 18 GND 19 ADQ03 B1P I O 20 ADQ13 B1P I O 21 GND 22 ADQ12 B1P I O 23 ADQ14 B1P I O 24 GND 25 ADQ08 B1P I O 26 ADM1 B1P I O 27 GND 28 GND 29 ADQS1 B1N I O 30 XMCK0 B1P O 31 ADQS1 B1P I O 32 XMCK0 B1N O 33 GND 34 GND 35 ADQ15 B1P I O 36 ADQ11 B1P I O 37 ADQ09 B1P I O 38 ADQ10 B1P I O 39 GND 40 GND 41 GND 42 GND 43 ADQ22 B1P I O 44 ADQ2...

Page 323: ... NC 84 NC 85 ABS2 B1P O 86 NC 87 1R8 B1V 88 1R8 B1V 89 AMA12 B1P O 90 AMA11 B1P O 91 AMA09 B1P O 92 AMA07 B1P O 93 AMA08 B1P O 94 AMA06 B1P O 95 1R8 B1V 96 1R8 B1V I 97 AMA05 B1P O 98 AMA04 B1P O 99 AMA03 B1P O 100 AMA02 B1P O 101 AMA01 B1P O 102 AMA00 B1P O 103 1R8 B1V 104 1R8 B1V 105 AMA10 B1P O 106 ABS1 B1P O 107 ABS0 B1P O 108 ARAS B1N I 109 AWE B1N I 110 MCS0 B1N O 111 1R8 B1V 112 1R8 B1V 113...

Page 324: ... 153 ADQ47 B1P I O 154 ADQ42 B1P I O 155 GND 156 GND 157 ADQ48 B1P I O 158 ADQ53 B1P I O 159 ADQ49 B1P I O 160 ADQ52B1P I O 161 GND 162 GND 163 NC 164 XMCK1 B1P O 165 GND 166 XMCK1 B1N O 167 ADQS6 B1N I O 168 GND 169 ADQS6 B1P I O 170 ADM6 B1P O 171 GND 172 GND 173 ADQ50 B1P I O 174 ADQ54 B1P I O 175 ADQ51 B1P I O 176 ADQ55 B1P I O 177 GND 178 GND 179 ADQ63 B1P I O 180 ADQ60 B1P I O 181 ADQ56 B1P ...

Page 325: ... B1P I O 17 BDQ02 B1P I O 18 GND 19 BDQ03 B1P I O 20 BDQ08 B1P I O 21 GND 22 BDQ09 B1P I O 23 BDQ13 B1P I O 24 GND 25 BDQ12 B1P I O 26 BDM1 B1P I O 27 GND 28 GND 29 BDQS1 B1N I O 30 XMCK3 B1P O 31 BDQS1 B1P I O 32 XMCK3 B1N O 33 GND 34 GND 35 BDQ10 B1P I O 36 BDQ14 B1P I O 37 BDQ11 B1P I O 38 BDQ15 B1P I O 39 GND 40 GND 41 GND 42 GND 43 BDQ16 B1P I O 44 BDQ17 B1P I O 45 BDQ21 B1P 46 BDQ20 B1P I O ...

Page 326: ... 87 1R8 B1V 88 1R8 B1V 89 BMA12 B1P O 90 BMA11 B1P O 91 BMA09 B1P O 92 BMA07 B1P O 93 BMA08 B1P O 94 BMA06 B1P O 95 1R8 B1V 96 1R8 B1V I 97 BMA05 B1P O 98 BMA04 B1P O 99 BMA03 B1P O 100 BMA02 B1P O 101 BMA01 B1P O 102 BMA00 B1P O 103 1R8 B1V 104 1R8 B1V 105 BMA10 B1P O 106 BBS1 B1P O 107 BBS0 B1P O 108 BRAS B1N I 109 BWE B1N I 110 MCS2 B1N O 111 1R8 B1V 112 1R8 B1V 113 BCAS B1N 114 MODT2 B1P O 115...

Page 327: ...P I O 154 BDQ46 B1P I O 155 GND 156 GND 157 BDQ50 B1P I O 158 BDQ48 B1P I O 159 BDQ55 B1P I O 160 BDQ52 B1P I O 161 GND 162 GND 163 NC 164 XMCK2 B1P O 165 GND 166 XMCK2 B1N O 167 BDQS6 B1N I O 168 GND 169 BDQS6 B1P I O 170 BDM6 B1P O 171 GND 172 GND 173 BDQ54 B1P I O 174 BDQ49 B1P I O 175 BDQ51 B1P I O 176 BDQ53 B1P I O 177 GND 178 GND 179 BDQ57 B1P I O 180 BDQ56 B1P I O 181 BDQ61 B1P I O 182 BDQ6...

Page 328: ...I O 13 GND 14 PDA2 P3P I O 15 PDA0 P3P I O 16 PDA1 P3P I O 17 GND 18 IDEIRQ P3P I O 19 PDDACK P3N I O 20 GND 21 PIORDY P3P I O 22 GND 23 PDIOR P3N I O 24 GND 25 PDIOW P3N I O 26 PDDREQ P3P I O 27 GND 28 PDD15 P3P I O 29 PDD00 P3P I O 30 PDD14 P3P I O 31 GND 32 PDD01 P3P I O 33 PDD13 P3P I O 34 PDD02 P3P I O 35 GND 36 PDD12 P3P I O 37 PDD03 P3P I O 38 PDD11 P3P I O 39 GND 40 PDD04 P3P I O 41 PDD10 ...

Page 329: ...AD13 PYP I O 23 ACAD14 PYP I O 24 ACAD15 PYP I O 25 ACCBE1 PYN I O 26 ACAD16 PYP I O 27 ACPAR PYP I O 28 GND 29 ACA18 PYP I O 30 ACPERR PYN I O 31 ACLOCK PYN I O 32 ACGNT PYN I O 33 ACSTOP PYN I O 34 ACINT PYN I O 35 ACDEVS PYN I O 36 MCVCCA PYV 37 MCVCCA PYV 38 MCVCCA PYV 39 MCVCCA PYV 40 MCVCCA PYV 41 MCVPPA PYV 42 MCVPPA PYV 43 MCVPPA PYV 44 MCVPPA PYV 45 MCVPPA PYV 46 ACCLK PYP I O 47 ACTRDY P...

Page 330: ...al 960 623 CONFIDENTIAL 9 Table C 4 PC card interface connector 80 pin 2 2 Pin No Signal Name I O Pin No Signal Name I O 71 ACAD27 PYP 72 ACAD28 PYP 73 ACAD29 PYP I O 74 ACAD30 PYP I O 75 ACD02 PYP I O 76 ACAD31 PYP I O 77 ACCLKR PYN I O 78 ACCD2 P3N I O 79 GND 80 GND ...

Page 331: ... 3 WCHDAT P3P O 4 GND 5 WCHCLK P3P O 6 1R5 P1V 7 WLXRQ P3N I 8 NC 9 GND 10 NC 11 XPEWL P3N O 12 NC 13 XPEWL P3P O 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 WLWDIS E3N O 21 GND 22 PLTRS0 E3N 23 ZPERWL P1N I 24 POWER W LAN I 25 ZPERWL P1P I 26 GND 27 GND 28 1R5 P1V 29 GND 30 NC 31 ZPETWL P1N O 32 NC 33 ZPETWL P1P O 34 GND 35 GND 36 NC ZUSBWL E3N 37 NC 38 NC ZUSBWL E3P 39 NC 40 GND 41 NC 42 NC 43 NC 4...

Page 332: ...6 1R5 P1V 7 UWBMDL P3N O 8 NC 9 GND 10 NC 11 ZDTX0 P3N O 12 NC 13 ZDTX0 P3P O 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 UWRFON S3N O 21 GND 22 UWBRST S3N O 23 ZDTX1 P3N O 24 NC 25 ZDTX1 P3P O 26 GND 27 GND 28 1R5 P1V 29 GND 30 NC 31 ZDTX2 P3N O 32 NC 33 ZDTX2 P3P O 34 GND 35 GND 36 ZUSBUW E3N O 37 NC 38 ZUSBUW E3P O 39 POWER 40 GND 41 POWER 42 NC 43 NC 44 SPDIFI P3P O 45 DVIHPD P3P I 46 SPDIFO P3P ...

Page 333: ...05 S3N O 14 KBRT04 S3N O 15 KBSC11 S3N O 16 KBSC10 S3N O 17 KBRT03 S3N O 18 KBRT02 S3N O 19 KBRT01 S3N O 20 KBSC09 S3N O 21 KBSC08 S3N O 22 KBSC07 S3N O 23 KBRT00 S3N O 24 KBSC06 S3N O 25 KBSC05 S3N O 26 KBSC04 S3N O 27 KBSC03 S3N O 28 KBSC02 S3N O 29 KBSC01 S3N 30 KBSC00 S3N 31 P5V 32 CAPLED P5N I 33 ARWLED P5N I 34 NUMLED P5N I 1T GND 2T GND C 8 CN3240 Touch PAD interface connector 8 pin Table C...

Page 334: ... E3V 12 LLINK E3N O 13 LAN E3V 14 LACT E3N O C 10 CN3400 debug port interface connector 4 pin Table C 10 debug port interface connector 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 P3V 2 DBGRX P3P O 3 DBGTX P3P I 4 GND 1T GND 2T GND C 11 CN4400 Bluetooth interface connector 20 pin Table C 11 Bluetooth interface connector 20 pin Pin No Signal Name I O Pin No Signal Name I O 1 GND 2 NC 3 BT...

Page 335: ... PNL P2V 9 PNL P2V 10 NC 11 P3V 12 ILDSCL P3P I O 13 ILDSDA P3P I O 14 GND 15 ZTXDA0 PYN I 16 ZTXDA0 PYP I 17 GND 18 ZTXDA1 PYN I 19 ZTXDA1 PYP I 20 GND 21 ZTXDA2 PYN I 22 ZTXDA2 PYP I 23 GND 24 XTXCKA PYN I 25 XTXCKA PYP I 26 GND 27 NC 28 LEDBL0 GND I 29 LEDBL1 GND I 30 LEDBL2 GND I 31 LEDBL3 GND I 32 LEDBL4 GND I 33 LEDBL5 GND I 34 NC 35 LEDBL0 PYV I 36 LEDBL1 PYV I 37 LEDBL2 PYV I 38 LEDBL3 PYV...

Page 336: ...gnal Name I O 1 Q8811 1 2 BTMP1 I 3 Q8811 4 4 M5V 5 PSCL M5P I O 6 PSDA M5P I O 7 GND 8 DBT1OV S5N O 9 GND 10 GND C 15 CN2150 2nd Battery connector 8 pin Table C 15 2nd Battery connector 8 pin Pin No Signal Name I O Pin No Signal Name I O 1 BT2VD I 2 BT2VD I 3 PSCL M5P I O 4 CDCHG2 S5P I 5 DBT2OV S5N O 6 BTMP2 I 7 PSDA M5P I O 8 GND 1T GND 2T GND 3T GND 4T GND 1P GND 2P GND 3P GND 4P GND C 16 CN99...

Page 337: ...Name I O Pin No Signal Name I O 1 ZUSB3G E3P O 2 ZUSB3G E3N O 3 GND 4 NC 5 1R5 P1V 6 NC 7 E3V 8 E3V 9 E3V 10 E3V 11 E3V 12 E3V 13 E3V 14 E3V 15 3GLED E3N O 16 GND 17 H8SDA1 E2P O 18 H8SCL1 E2P O 19 GND 20 3GON S3N O 21 3GMDL P3N O 22 3GRFON S3N O 23 GND 24 PLTRS1 E3N O 25 GND 26 GND 27 TMP3G SXP O 28 GND 29 GND 30 TPLOFF S3N O 31 VOLDN S3N O 32 SWMUTE S3N O 33 VOLUP S3N O 34 USBOC0 E3N O 35 USBON0...

Page 338: ...ame I O 1 GND 2 ZUSBP0 E3N I O 3 ZUSBP0 E3P I O 4 GND 5 E5V 6 E5V 7 GND 8 ZUSBP6 E3N I O 9 ZUSBP6 E3P I O 10 GND C 20 CN9520 RGB board interface connector 15 pin Table C 20 RGB board interface connector 15 pin Pin No Signal Name I O Pin No Signal Name I O 1 GND 2 PNLOFF S3N O 3 GND 4 HSYNC P3P O 5 VSYNC P3P O 6 GND 7 IRED PXP O 8 GND 9 IGREEN PXP O 10 GND 11 IBLUE PXP O 12 GND 13 CRTSCL P5P O 14 C...

Page 339: ... GND 3 GND 4 E3V 5 FGSPON S3N O 6 GND 7 ZUSBFS E3N I O 8 ZUSBFS E3P I O 9 GND 10 GND 11 GND 12 GND 13 GND 14 NC 15 GPBTNB S3N O 16 PWRSW S3N O 17 GND 18 KBRT00 S3N O 19 KBRT01 S3N I 20 KBRT02 S3N I 21 KBRT03 S3N I 22 KBRT04 S3N I 23 KBRT05 S3N I 24 KBRT06 S3N I 25 GND 26 KBSC16 S3N I 27 GND 28 GND 29 GND 30 GND 31 GND 32 DGDTR P3N O 33 DGRTS P3N O 34 DGRXD P3P I 35 DGTXD P3P I 36 GND DGSLP P3P 37 ...

Page 340: ...P E3N O 4 AUXDWN E3N O 5 AUXALT E3N O 6 GND 7 NC 8 AXDVCC EFV O 9 NC 10 AXVCMH EAV O 11 NC 12 H8SDA0 E3P O 13 H8SCL0 E3P O 14 AXDRET E3N O 15 NC 16 AXDVDD E3V O 17 NC 18 GND 19 NC 20 AXIREF E9V O 21 NC 22 INTMIC GND O 23 INTMIC PXP O 24 INTMIC GND O 25 NC 26 M5V 27 3GLED M5N O 28 DCINOR M5N O 29 DCINGR M5N O 30 PWLEOR M5N O 31 PWLEGR M5N O 32 BAT1OR M5N O 33 BAT1GR M5N O 34 BAT2OR M5N O 35 BAT2GR ...

Page 341: ...1R5 P1V 6 NC 7 E3V 8 E3V 9 E3V 10 E3V 11 E3V 12 E3V 13 E3V 14 E3V 15 3GLED E3N I 16 GND 17 H8SDA1 E2P I 18 H8SCL1 E2P I 19 GND 20 3GON S3N I 21 3GMDL P3N I 22 3GRFON S3N I 23 GND 24 PLTRS1 E3N I 25 GND 26 GND 27 TMP3G SXP I 28 TMP3G GND 29 GND 30 TPLOFF S3N I 31 VOLDN S3N I 32 SWMUTE S3N I 33 VOLUP S3N I 34 USBOC0 E3N I 35 USBON0 E5N I 36 GND 37 A GND 38 SPOUT EXP I 39 SPOUT EXN I 40 A GND 41 DETC...

Page 342: ...USB connector 4 pin Table C 25 USB connector 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 USB0PS E5V 2 ZUSBP0 E3N I O 3 ZUSBP0 E3P I O 4 GND 1T GND 2T GND 3T GND C 26 CN4611 USB connector 4 pin Table C 26 USB connector 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 USB0PS E5V 2 ZUSBP6 E3N I O 3 ZUSBP6 E3P I O 4 GND 1T GND 2T GND 3T GND C 27 J6070 External microphone connector 6 pin...

Page 343: ...eaker connector 2 pin Table C 28 Speaker connector 2 pin Pin No Signal Name I O Pin No Signal Name I O 1 SPOUT EXP 2 SPOUT EXN C 29 J6310 Headphone connector 5 pin Table C 29 Headphone connector 5 pin Pin No Signal Name I O Pin No Signal Name I O 1 A GND 2 HEADL PXP O 3 HEADR PXP O 4 DETCTA P4N O 5 A GND 6 NC ...

Page 344: ... GND 16 NC 17 NC 18 GND 19 NC 20 3GWDIS E3N O 21 GND 22 PLTRS1 E3N O 23 NC 24 POWER 25 NC 26 3GMDL P3N 27 GND 28 1R5 P1V 29 GND 30 H8SCL1 E2P O 31 NC 32 H8SDA1 E2P O 33 NC 34 GND 35 GND 36 ZUSB3G E3N O 37 GND 38 ZUSB3G E3P O 39 POWER 40 GND 41 POWER 42 3GLED E3N O 43 GND 44 NC 45 NC 46 NC 47 NC 48 1R5 P1V 49 NC 50 GND 51 NC 52 POWER 1T GND 2T GND C 31 IS2620 SIM card interface connector 5 pin Tabl...

Page 345: ... PXP I 10 GND 11 VSYNC P3P I 12 HSYNC P3P I 13 GND 14 PNLOFF S3N I 15 GND C 33 CN5080 RGB CRT connector 15 pin Table C 33 RGB CRT connector 15 pin Pin No Signal Name I O Pin No Signal Name I O 1 IRED PXP O 2 IGREEN PXP O 3 IBLUE PXP O 4 NC 5 GND 6 GND 7 GND 8 GND 9 P5V 10 GND 11 NC 12 CRTSDA P5P I O 13 HSYNC P3P O 14 VSYNC P3P O 15 CRTSCL P5P I O 1T GND 2T GND C 34 CN9720 Open Close sensor board i...

Page 346: ...2 PDCS1 P3N I O 13 GND 14 PDA2 P3P I O 15 PDA0 P3P I O 16 PDA1 P3P I O 17 GND 18 IDEIRQ P3P I O 19 PDDACK P3N I O 20 GND 21 PIORDY P3P I O 22 GND 23 PDIOR P3N I O 24 GND 25 PDIOW P3N I O 26 PDDREQ P3P I O 27 GND 28 PDD15 P3P I O 29 PDD00 P3P I O 30 PDD14 P3P I O 31 GND 32 PDD01 P3P I O 33 PDD13 P3P I O 34 PDD02 P3P I O 35 GND 36 PDD12 P3P I O 37 PDD03 P3P I O 38 PDD11 P3P I O 39 GND 40 PDD04 P3P I...

Page 347: ... PDD09 P3P I O 7 PDD05 P3P I O 8 PDD10 P3P I O 9 PDD04 P3P I O 10 PDD11 P3P I O 11 PDD03 P3P I O 12 PDD12 P3P I O 13 PDD02 P3P I O 14 PDD13 P3P I O 15 PDD01 P3P I O 16 PDD14 P3P I O 17 PDD00 P3P I O 18 PDD15 P3P I O 19 GND 20 NC 21 PDDREQ P3P O 22 GND 23 PDIOW P3N I 24 GND 25 PDIOR P3N I 26 GND 27 PIORDY P3P O 28 NC 29 PDDACK P3N I 30 GND 31 IDEIRQ P3P O 32 NC 33 PDA1 P3P I 34 NC 35 PDA0 P3P I 36 ...

Page 348: ...nector 2 pin Pin No Signal Name I O Pin No Signal Name I O 1 PNLOFF S3N 2 GND PS SW board FYSW C 38 CN9650 System board interface connector 12 pin Table C 38 System board interface connector 12 pin Pin No Signal Name I O Pin No Signal Name I O 1 GND 2 GPBTNB S3N O 3 PWRSW S3N O 4 GND 5 KBRT00 S3N O 6 KBRT01 S3N O 7 KBRT02 S3N O 8 KBRT03 S3N O 9 KBRT04 S3N O 10 KBRT05 S3N O 11 KBRT06 S3N O 12 KBSC1...

Page 349: ...aintenance Manual 960 623 Fingerprint Sensor board FYGFS C 39 CN9670 System board interface connector 6 pin Table C 39 System board interface connector 6 pin Pin No Signal Name I O Pin No Signal Name I O 1 E3V 2 FGSPON S3N O 3 GND 4 ZUSBFS E3N I O 5 ZUSBFS E3P I O 6 GND ...

Page 350: ...03 83 1E F0 1E 04 3 04 84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 1 09 8 09 89 3E F0 3E 1 10 9 0A 8A 46 F0 46 1 11 0 0B 8B 45 F0 45 1 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F0 35 23 U 16 96 3C ...

Page 351: ...0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 1 38 K 25 A5 42 F0 42 1 39 L 26 A6 4B F0 4B 1 40 27 A7 4C F0 4C 1 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 3 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 31 52 M 32 B2...

Page 352: ... 4 76 Del E0 53 E0 D3 E0 71 E0 F0 71 4 79 E0 4B E0 CB E0 6B E0 F0 6B 4 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 4 81 End E0 4F E0 CF E0 69 E0 F0 69 4 83 E0 48 E0 C8 E0 75 E0 F0 75 4 84 E0 50 E0 D0 E0 72 E0 F0 72 4 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 4 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 4 89 E0 4D E0 CD E0 74 E0 F0 74 4 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 3D BD 04 F0 ...

Page 353: ... F11 57 D7 78 F0 78 3 123 F12 58 D8 07 F0 07 3 124 PrintSc Refer to table 2 25 126 Pause Refer to table 2 25 202 Fn 5 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Notes 1 Scan codes differ by overlay function 2 This key corresponds to key No 42 in the 102 key mode 3 Combination with the Fn key makes different codes 4 Scan codes differ by mode 5 The Fn key does not generate...

Page 354: ...F0 69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 203 Win E0 AA E0 5B E0 DB E0 2A E0 F0 12 E0 1F E0 F0 1F E0 12 204 App E0 AA E0 5D E0 DD E0 2A...

Page 355: ...E0 F0 12 83 E0 2A E0 48 E0 C8 E0 AA E0 12 E0 75 E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 74 E0 F0 74 E0 F0 12 203 Win E0 2A E0 5B E0 DB E0 AA E0 12 E0 1F E0 F0 1F E0 F0 12 204 App E0 2A E0 5D E0 DD E0 AA E0...

Page 356: ...4 4B CB 6B F0 6B 24 I 5 4C CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 4A CA 7B F0 7B 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4E CE 79 F0 79 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 E0 35 E0 B5 40 4A E0 F0 4A Table D 6 No 124 key scan code Code set 1 Code set 2 Key top Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F0 12 Ctrl E0 ...

Page 357: ... 8 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 Table D 7 No 126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Common E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl E0 46 E0 C6 E0 7E E0 F0 7E This key generates only make codes ...

Page 358: ... Layout Appendices Appendix E Appendix E Key Layout E 1 United Kingdom UK Keyboard Figure E 1 UK keyboard E 2 United States US Keyboard Figure E 2 US keyboard PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL E 1 ...

Page 359: ...Appendices Appendix E Key Layout E 2 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 360: ...Appendix F Appendix F Wiring diagrams F 1 RGB Monitor Loopback Connector Figure F 1 RGB Monitor Loopback Connector F 2 RS 232C Loopback Connector Figure F 2 RS 232C Loopback Connector PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL F 1 ...

Page 361: ... connection cable 9 pin to 9 pin Figure F 3 RS 232C direct connection cable 9 pin to 9 pin F 4 RS 232C direct connection cable 9 pin to 25 pin Figure F 4 RS 232C direct connection cable 9 pin to 25 pin F 2 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 362: ...Appendix F Wiring diagrams Appendices F 5 LAN Loopback Connector Figure F 5 LAN Loopback Connector PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL F 3 ...

Page 363: ...Appendices Appendix F Wiring diagrams F 4 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 364: ...e holding down the tilde character key until a beep sounds For example US Keyboard UK Keyboard There is the key at the left side of the 1 key in the UK key board 6 The BIOS rewriting starts 7 When the process is completed it beeps and the system automatically reboots NOTE 1 Connect the AC adapter to the computer when you rewrite the BIOS 2 Do not turn off the power while you are rewriting the BIOS...

Page 365: ...Appendices Appendix G BIOS rewrite procedures G 2 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 366: ...rite EC KBC then when you next turn on the power a message may be displayed that the contents of the EC KBC have been erased In this case insert the BIOS EC KBC rewriting disk and the EC KBC will be rewritten 5 Normally it takes about 30 seconds to rewrite the EC KBC It may take 3 minutes maximum depending on the conditions of the computer or ICs The computer is not hung up Allow sufficient time N...

Page 367: ...Appendices Appendix H EC KBC rewrite procedures H 2 CONFIDENTIAL PORTEGE R400 Maintenance Manual 960 623 ...

Page 368: ...ppendix I Reliability Appendices PORTEGE R400 Maintenance Manual 960 623 CONFIDENTIAL 1 Appendix I Reliability The following table shows MTBF Mean Time Between Failures Table I 1 MTBF Time hours 6489 06H ...

Page 369: ...Appendices Appendix I Reliability 2 CONFIDENTIAL PORTEGE R4000 Maintenance Manual 960 623 ...

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