If Something Goes Wrong
Application Software Problems
157
❖
Are all switch settings, including jumper settings, for the expansion cards and
peripheral devices set correctly? Refer to the user(s) guide(s) for the expansion
card(s) and peripheral devices for more information.
❖
Are the hard disk drives connected correctly?
❖
Are the format and settings for any added hard disk drives correct?
❖
Are the device drivers installed correctly?
❖
Are the environmental conditions appropriate for the server (ambient temperature,
relative humidity)?
❖
Is the operating system loaded correctly and in normal operation?
❖
Is the rack’s KVM switchbox set to select the server?
Application Software Problems
In general, if you have any problems with application software, check the following:
❖
Does the system meet the minimum hardware requirements for the software? See
the software documentation.
❖
Is the software an authorized copy? Unauthorized copies often do not work. Refer
to the software operating manual.
❖
If you are running the software from a diskette, is it a good copy?
❖
If you are running the software from a CD-ROM, is the disc scratched or dirty?
❖
If you are running the software from a hard disk drive, is the software correctly
installed? Were all necessary procedures followed and files installed?
❖
Is the software set up correctly?
❖
Is the software being used correctly?
❖
Are the correct device drivers installed?
❖
Is the software correctly configured for the system?
❖
Are you using the software correctly?
If you are unable to resolve the problem, contact the software manufacturer’s technical
support representative.
Summary of Contents for Magnia 3135R
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