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Server Based Call Manager Upgrade

Installation

14-26

Installation Manual August, 2011

Server Based Call
Manager Upgrade

When the new Call Manager is released, it is possible to install the
upgrade on the server so that it can be downloaded to the client. If the
server based upgrade is configured, the Call Manager user will be
prompted to upgrade the software when the Call Manager is launched.

The steps below show how to install the Call Manager upgrade to the
server and how to configure the Net Server to upgrade the Call Manager
client.

Note:

Server based update is available for clients licensed for Call
Manager Advanced. Server based update is not available for Call
Manager Standard clients

Installation

The Call Manager upgrade software is provided as an rpm file from
Toshiba FYI, and it needs to be stored in the PC that can connect to
IP

edge

through Webmin from Enterprise Manager.

From the PC, launch Enterprise Manager and run Webmin. In the
Webmin, select Software Packages menu under System menu. Then,
select From uploaded file, and click Browse to specify the Call Manager
upgrade software file. Then click Install.

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Summary of Contents for IP edge EC

Page 1: ...TOSHIBA Telecommunication Systems Division Installation Manual Title Page August 2011 ...

Page 2: ...s of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS USE OF COLLATERAL EQUIPMENT OR ...

Page 3: ...ified Equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal...

Page 4: ...no responsibility for losses arising from such interruption Security Warning All IPedge systems ship with the same default user names and passwords To help protect your IPedge system from unauthorized administrator access change the user names and passwords as described in the new system installation section of the IPedge Install manual An IPedge system that is not properly protected may be expose...

Page 5: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 6: ... the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the war...

Page 7: ...ROM AN AUTHORIZED CHANNEL AND ACCEPT ALL TERMS OF THIS EULA 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TAIS grants to you a non transferable and non exclusive right to use with a TAIS telecommunication systems product the copy of the Software provided under this EULA that you have obtained from an Authorized Channel With respect to third party Softwa...

Page 8: ...roperty damage ACCORDINGLY SHOULD YOU DECIDE TO USE THIS SOFTWARE FOR ANY CRITICAL APPLICATION TAIS DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF THE USE OF THE SOFTWARE IN ANY CRITICAL APPLICATION IF YOU USE THE SOFTWARE IN A CRITICAL APPLICATION YOU AND NOT TAIS ASSUME FULL RESPONSIBILITY FOR SUCH USE Further you shall indemnify and hold TAIS harmless from any and all damages liabilities costs ...

Page 9: ...sdiction Laws SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JUR...

Page 10: ...mployees consultants or third party developer s bound by the terms and conditions of this Agreement who have a reasonable need to know said information The MIB is considered proprietary and confidential information of TAIS and no rights title or interest are being transferred hereunder When the purpose in which the MIB was intended is no longer valid the information shall be destroyed or returned ...

Page 11: ...terprise Manager Database 1 8 IPedge Call Processor Database All Nodes 1 8 Call Processing Database Primary Node Only 1 9 Enterprise Network Topology 1 9 User Database 1 9 DATABASE SYNCHRONIZATION 1 10 NETWORKS 1 10 Administration Plane 1 10 IPedge Net Plane 1 10 Enterprise Manager Single View Single Page 1 11 VOICE CALLING NETWORK 1 11 Stand Alone Node 1 11 CENTRALIZED MANAGEMENT 1 12 Single Poin...

Page 12: ...Environmental Specifications 2 7 Input Power 2 7 EP Front Panel 2 8 EP Rear Panel Connections 2 8 RACKMOUNT INSTALLATION 2 8 EC SERVER RACKMOUNT 2 8 EM SERVER RACK MOUNT 2 10 Rack Mount Kit Installation 2 10 Installing the Outer Rails to the Rack 2 11 Installing the Chassis into a Rack 2 12 BEZEL INSTALLATION 2 13 EC Server Bezel 2 13 EM Server Bezel 2 14 EP SERVER CHASSIS INSTALLATION 2 14 Horizo...

Page 13: ...se 4 11 Display License Information 4 11 Over Subscribing 4 11 CHANGE FTP PASSWORDS 4 12 CHANGE ROOT PASSWORD 4 12 MEDIA SERVER SETUP 4 12 Media Server Channel Guide 4 13 Media Server System Channels 4 13 Media Server Configuration 4 13 Restart the Media Server 4 14 IPMI BMC IP ADDRESS 4 14 MEETING CONFERENCE 4 15 MEETING INITIAL CONFIGURATION 4 15 Meeting Server Name Setup 4 15 MEETING IP Address...

Page 14: ...RE FROM BACKUP 7 4 MANUAL BACKUP 7 5 Manual Backup Procedure 7 5 Create the Download File 7 5 Download Backup File 7 6 MANUAL RESTORE 7 6 Upload Backup File 7 6 Restore the Server 7 7 Chapter 8 HTTPS Configuration HTTPS CONFIGURATION 8 1 Create New Certificate 8 1 Root Certificate Download 8 2 Trust the Certificate 8 2 TURN HTTPS OFF 8 2 Chapter 9 IPT Software Update INTRODUCTION 9 1 IP Telephone ...

Page 15: ...eating the Channel Group 11 5 Service Definition 11 5 Service Assignment 11 6 Service URI 11 6 SIP TRUNK CONFIGURATION PATTERNS 11 7 Chapter 12 Gateways INTRODUCTION 12 1 AUDIOCODES MP118 FXO 12 2 SET IP ADDRESS 12 2 Set Network Time 12 3 UPGRADE SOFTWARE 12 3 DOWNLOAD INI FILE 12 4 File Download 12 4 Load INI file to the Gateway 12 4 MP118 MEDIA SETTINGS 12 4 Endpoint Numbers 12 7 IPedge CONFIGUR...

Page 16: ... 2 Status 14 3 Setup 14 4 LEVEL 2 MENU 14 13 Devices Menu 14 13 Logging 14 15 Dial Rule Menu 14 16 Dial Plan 14 16 Calling Within My Home Area Code 14 17 Calling Outside the Home Area Code 14 18 Server Based Call Manager Configuration 14 19 Create User Groups 14 19 Assign Users to Call Manager Application 14 20 Assign Users to User Groups 14 22 Server Based Call Manager Upgrade 14 26 Installation ...

Page 17: ...16 10 System Fan Failure 16 10 Replacing EC System Fans 16 10 Remove Server Power 16 10 EC SERVER POWER SUPPLY REPLACEMENT 16 10 EM SERVER FAN REPLACEMENT 16 11 System Fan Failure 16 11 Replacing EM System Fans 16 11 Remove Server Power 16 11 Power UP Server 16 12 EM SERVER POWER SUPPLY REPLACEMENT 16 12 EM SERVER DISK DRIVE REPLACEMENT 16 13 DVD ROM DRIVE INSTALLATION 16 15 Remove Server Power 16...

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Page 19: ...em An IPedge Solutions server can also be a Stand Alone system Each IPedge Solutions server has multiple applications running on the server These applications include a Media server SIP Megaco converter Webmin Bacula and Enterprise Manager Additional applications such as Messaging and Meeting can be added Figure 1 1 Single IPedge Solution Server System IPedge Enterprise Manager provides a single p...

Page 20: ...t a site the systems can be Stand Alone one or more Nodes or an IPedge Net Enterprise System IPedge NODES In every Enterprise and Networked IPedge system there will be one Primary Node and any remaining nodes will be Member Nodes The Primary and Member labels apply to the Enterprise Manager location and system database maintenance and backup Unlike some other systems the primary does not control t...

Page 21: ... be detached by first changing the node to Member then changing it to Stand Alone One of the member nodes remaining in the enterprise must be set to Primary ENTERPRISE SYSTEMS An enterprise system is two or more nodes the nodes may be at a single site or multiple sites In every multi node IPedge system there will be one Primary Node all other nodes will be Member Nodes The Primary and Member label...

Page 22: ... share a numbering plan and for the most part appear to a user as a single system All systems are managed using a Single Point of Management The system administrator accesses all systems branches node sites by logging into a single web based administration program on the Primary Node ...

Page 23: ...hed node The Primary node hosts the Enterprise Manager used to administer all of the Enterprise System nodes A copy of the database of each node is maintained by the Primary node The database copy is updated synchronized every day or as scheduled The Administration Terminal is a PC connected to the network no special software is required Enterprise Manager is a browser based interface that can be ...

Page 24: ...ges on individual nodes Database backup for the entire system is run from the central location The central location is the Enterprise Manager on the Primary node IPedge APPLICATIONS The IPedge server in each node is referred to as the Integrated IPedge server This server includes these IPedge Applications IPedge Core IPedge Call Processing IPeCP All call processing and OAM functions for the local ...

Page 25: ... WebMin Bacula Call Manager Client Detached Node When a member node is manually removed detached from its IPedge primary node it no longer exists from the viewpoint of the Enterprise Manager in the primary node When a node is detached it can still be connected to the rest of the Enterprise System via IPedge Net but is no longer part of the central administration The database copy is no longer main...

Page 26: ...t DATABASE and DATA CLASSIFICATIONS To understand IPedge system operation in particular to understand backup restore and synchronization functions the IPedge databases and data types must be defined Enterprise Manager Database The Enterprise Manager database resides in the Primary Node The contents can be understood as three sets of data IPedge Call Processing Enterprise Network Topology User Data...

Page 27: ...an administrator uses Enterprise Manager This provides the single page view of a multi node system As changes are made via Enterprise Manager the target node processes the change then the update is sent to the Primary Node database Enterprise Network Topology The Enterprise Manager Network Topology database describes all nodes in an IPedge enterprise network The Network Topology information is sto...

Page 28: ...he Primary Node DB Configuration changes to applications on member nodes other than the Call Processor are kept locally in the Member Node NETWORKS In every enterprise system the member nodes are connect to the primary node by the Enterprise Manager network All multi node IPedge systems are connected by two planes over a single network Administration Plane This is the network used to send commands...

Page 29: ...another The two networks are separate and independent The loss of one network connection to a node does not mean the other connection will stop For example it may be necessary to change a member node in an IPedge Network enterprise system to a stand alone primary In this event the node is detached from the enterprise system The system administrator must login directly to this node The database is ...

Page 30: ...le data set The Enterprise Manager user is not forced to collect data of the same type from individual nodes or branches nor must the user be asked to discard data from one node in order to collect and view data from another node Primary Enterprise Manager Server Primary Enterprise Manager is the instance of Enterprise Manager Server that is active and has the access and the rights to manage all n...

Page 31: ...programmed correctly calls will be processed from one system to the next This means that an IPedge system can be added to an existing CIX system The Strata CIX system will require a PC with Network eManager for database programming database backup and other maintenance operations The system administrator must ensure that DN assignments and feature access codes are compatible There is no communicat...

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Page 33: ...or each model IPedge SERVERS The IPedge hardware platform is available in three configurations IPedge EC serving up to 200 users IPedge EM serving up to 1000 users IPedge EP serving up to 40 users The EC and EM servers are both 1U rackmount chassis The EP server can be set on a shelf horizontally or vertically using the optional base The 2U high EP chassis can be installed in a 19 inch rack using ...

Page 34: ...ating Temperature 10 to 35 C 32 to 95 F Storage Temperature 20 to 60 C 4 to 140 F Operating Relative Humidity 8 to 90 non condensing Input Power 100 240 VAC 50 60 Hz Peak load 130 W 1 2 Amp at 120 VAC tested Maximum Inrush Current 11 5 Amp Figure 2 2 IPedge EC Server Front Panel Figure 2 3 IPedge EC Server Rear Panel Connections EC Front Panel The front panel of the IPedge EM server has push butto...

Page 35: ...el power switch to ON Wait one minute then press the font panel power button System Reset Button Press and release to reset then reboot the server LEDs Power LED Indicates that system power is on when Illuminated Disk drive activity LED Lights while a hard disk drive or the DVD ROM drive is accessed NIC 1 Indicates activity on the LAN 1 connection NIC 2 Indicates activity on the LAN 2 connection B...

Page 36: ...m Inrush Current 10 4 Amp EM Front Panel The front panel of the IPedge EM server has push button switches and LED indicators the hot swappable disk drives are accessible from the front Refer to Figure 2 4 The redundant power supplies are accessed through the rear panel All cable connections are on the rear panel Buttons Power On Off Button This applies or removes system power When the power is tur...

Page 37: ...f The IPMI must used HDD LED Refer to the table below Figure 2 4 IPedge EM Server Hardware Front View Table 2 1 UID LED UID LED Indication Fast Flash Red Flashing once per second Fan Failure Solid Red CPU Overheat Slow flash Red Flashing once every four seconds Power fail Solid Blue UID button pressed Flashing blue IPMI Activated UID Table 2 2 Hard Disk Drive LED HDD LED Indication Green Drive act...

Page 38: ... the system to continue operation without interruption IPMI FRU Address The power supply module IPMI FRU addresses are 72 and 70 The modules as viewed from the rear of the chassis 70 binary 1110 000 on the right 72 binary 1110 001 on the left or outside Power Supply Failure If either of the power supply modules fail the Universal Information UID LED on the control panel will blink slowly to indica...

Page 39: ...ng Temperature 10 to 35 C 50 to 95 F Storage Temperature 20 to 60 C 4 to 140 F Operating Relative Humidity 20 to 80 non condensing Input Power Server input power 19 VDC 2A AC Adapter input 100 240 VAC 1 7A 0 8A MAX 50 60 Hz Peak load 32 W 0 4 Amp at 120 VAC tested Maximum Inrush Current cold start 10 Amp Figure 2 6 IPedge EP Server Hardware Figure 2 7 IPedge EP Rear Panel Optional Rackmount Kit US...

Page 40: ...The rear panel connectors and indicators are described below Refer to Figure 2 7 DC power cord connector Two USB connectors VGA LAN connection supports 10BASE T 100BASE TX and 1000BASE T RJ45 RACKMOUNT INSTALLATION The IPedge servers mount into standard 19 inch EIA Universal Spacing racks and cabinets using the optional mounting rails EC SERVER RACKMOUNT The IPedge EC Server is 15 inches 381 mm de...

Page 41: ... to the sever 2 Attach the outer rails to the front of the rack mount cabinet 3 Install the server chassis by sliding the inner rails into the outer rails Slide the chassis in until the front chassis brackets contact the outer rail bracket 4 Secure the server chassis to the rack with one screw on each side ...

Page 42: ... chassis on the rails They are not weight bearing Rack Mount Kit Installation The rack mounting kit consists of two sections an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures directly to the rack itself Refer to Figure 2 8 Figure 2 8 Four Post Rail Kit The server chassis includes a set of inner rails in two sections inner rails and in...

Page 43: ...strated 4 Repeat steps 1 3 for the other inner rail extension Figure 2 9 Inner Rack Extension Installing the Outer Rails to the Rack 1 Attach the short bracket to the outside of the long bracket You must align the pins with the slides Also both bracket ends must face the same direction Refer to Figure 2 10 2 Adjust both the short and long brackets to the proper distance so that the rail fits snugl...

Page 44: ... chassis includes the inner rails A and rail extensions B Also confirm that the outer rails C are installed on the rack Refer to Figure 2 11 Figure 2 11 Four Post Rack Installation 2 Line chassis rails A and B with the front of the rack rails C 3 Slide the chassis rails into the rack rails keeping the pressure even on both sides you may have to depress the locking tabs when ...

Page 45: ...t and tighten the thumbscrews that hold the front of the server to the rack Figure 2 12 Server Chassis Install BEZEL INSTALLATION The IPedge bezel is an option Order a bezel kit for the server model on which it will be installed For the EC Server order part number I EC BZL 1A For the EM Server order part number I EM BZL 1A EC Server Bezel The P N I EC BZL 1A bezel can be attached directly to the E...

Page 46: ...om the front of the server 2 Attach the server handles received i the bezel kit 3 After the chassis has been secured to the rack place a key into the slots on each end of the bezel 4 Rotate the keys 90 degrees 5 Place the bezel on the front of the chassis 6 Rotate the keys 90 degrees then remove 7 Store the keys in an appropriate location EP SERVER CHASSIS INSTALLATION The IPedge EP server can be ...

Page 47: ... as viewed from the front CAUTION Do not mount the IPedge EP chassis to the wall Rack Mount Attach the optional rackmount brackets P N I EP RL2 1A to mount the IPedge EP server in a standard EIA Universal Spacing 19 inch equipment rack Figure 2 14 IPedge EP Rackmount Brackets Note Do not attach the rubber base pads to the chassis when the server is going into an equipment rack 1 Attach the right b...

Page 48: ... and secure with the supplied cable tie as shown in and 2 16 Figure 2 16 Left Side Bracket with Power Supply 4 Attach the DC power cable to the rear panel power connector 5 Attach the AC power cord to the power supply Important Do not plug the AC power cord into a power outlet until instructed to in the install instructions in Chapter 4 of this manual 6 Attach the chassis brackets to the equipment...

Page 49: ...er is 1 35 U high The extra space must be left above the EP server chassis Refer to Figure 2 5 Figure 2 17 IPedge Equipment Rack Position 15 9 12 7 15 9 15 9 15 9 15 9 15 9 12 7 12 7 15 9 15 9 29 6 0 7 60 9 5 IPedge EP Server Other Equipment 1U 1U 1U 1U All measurements are in mm Leave this area empty EIA Standard Equipment Rack hole spacing is shown Other Equipment ...

Page 50: ...mended UPS from ONEAC are shown in Table 2 3 The UPS shown in the table include power conditioning If you already have a UPS in place Toshiba recommends that you install the power conditioner listed in Table 2 3 Table 2 3 IPedge System Power Conditioner and UPS IPedge Server EC EM EP Power Conditioner PC180A S2S PC360A S4S PC075A S2S Battery Backup Time 30 Minutes ON700XAU SN ON700XAU SN ONE254AG ...

Page 51: ...d to keep the nodes synchronized The IPedge servers will ship with a default NTP service pointer pool ntp org Toshiba recommends that time server pool be referenced not a single server The Network Time Protocol NTP is a protocol for synchronizing the server clocks on a data network NTP uses UDP on port 123 as its transport layer LAN REQUIREMENTS EC and EM servers _ Two Static IP addresses IPedge s...

Page 52: ...urity VPN for SoftIPT on PC VoIP Requirements WiFi Users VoIP Products and Applications PC s with SoftIPT Call Manager Polycom 8000 series WiFi phones Motorola TEAM application and phones uMobility on iPhone Windows Mobile Android Blackberry QoS 802 11e WMM recommended Layer 3 DiffServ DSCP ToS 46 VoIP WiFi Device application support SIP Voice Internet Access Intranet Access eMail calendar Network...

Page 53: ...ystem to see that all of the network traffic falls into one of two types Each IPedge server network connection supports two functional planes The Administration plane The Communication or Calls plane The Admin plane as the name suggests carries all of the system administration tasks It is on this plane the Admin terminal connects to the Enterprise Manager on the Primary Node SNMP commands are sent...

Page 54: ...essed from one system to the next This means that an IPedge system can be added to an existing CIX system An IPedge system can be added to an existing Strata Net IP network Refer to Figure 3 1 The Strata CIX system will require a PC with Network eManger for database programming database backup and other maintenance operations The system administrator must ensure that DN assignments and feature acc...

Page 55: ...mple given the following static IP address and subnet mask address are from your network administrator to use for your IP edge system installation IP address 172 16 10 250 Subnet Mask address 255 255 255 0 Using the free online subnet calculator from http www subnet calculator com as displayed below you would enter the information given to you in the appropriate fields 1 Determine the Class of you...

Page 56: ...BROADCAST ADDRESS Calculation Example 3 6 Installation Manual August 2011 4 Note the value for the broadcast address calculated by the application ...

Page 57: ...address DNS server IP address NETWORK NAMES The network names shown in the table below are assigned during the server installation process The names use alpha numeric characters A Z a z and 0 9 and are case sensitive For example NorthTower012 Descriptive names are recommended Names could show location by city campus location or server room and rack location Table 4 1 Network Names IPedge Name Prim...

Page 58: ...ic IP address ENTERPRISE MANAGER DEFAULTS The default IP address of the IPedge sever as shipped is 192 168 254 250 the subnet mask is 255 255 255 0 To login to Enterprise Manager enter http 192 168 254 250 8080 oamp into the browser address line The User ID is Administrator the password is password The password is case sensitive IPedge SERVER SETUP All of these procedures must be performed for eve...

Page 59: ...the Edit icon Enter the Enterprise Name and Address for this server Enter the phone number and an email address Click on the OK button Note The Enterprise Name and address entered on this screen will be used in the https root security certificate This information saved as the root certificate cannot be changed after the security certificate is created The Enterprise Name and information can be cha...

Page 60: ... screen will appear 3 On the Webmin page select Networking Network Configuration then click on the Network Interfaces icon select the Activated at Boot tab 4 In the list of interfaces double click bond0 5 In the Activated at boot tab verify that the Static configuration radio button is selected IPedge Advanced ...

Page 61: ...Save do not click on Save and Apply 9 Close the Webmin window Set Default Gateway 10 Login to Enterprise Manager using the static IP address you just assigned 11 Select Application Webmin 12 Select Networking Network Configuration Click on the Routing and Gateways icon 13 Select the Boot time configuration tab 14 For bond0 enter the IPedge server gateway server address 15 For Use as router select ...

Page 62: ...stname file is changed the server must be rebooted If the you do not reboot the server after you change the Host name some functions and applications will not function correctly 25 Close the Webmin and Browser windows 26 Go to SET SYSTEM TIME on page Chapter 4 7 If Webmin Stops Responding If Save and Apply is selected or if Apply Configuration in the Network Configuration screen is selected during...

Page 63: ... Enterprise Manager Select Application Webmin 2 Select Hardware System Time then click on the Set time tab Set the system time to the current correct time This must be within a few minutes of the local correct time A cell phone is an easy way to display the current time 3 Click on Apply 4 Click on the Set hardware time to system time button Verify the Hardware time is the same as the System time y...

Page 64: ...Hardware The real time clock hardware can take up to eleven minutes to update after the System Time procedure above is finished Important If there is a system failure before the real time clock hardware updates the system time will need to be reset NAME EACH SERVER Assign a unique descriptive name to each IPedge server 1 Login to Enterprise Manager on the server to be named 2 Select Administration...

Page 65: ...on 4 Enter the new Server Name A unique descriptive name same as the Host name for this server and Community Name default is communityName this name is use as authentication by some internal processes 5 Click on the Save icon 6 Click on Detect Server Information 192 168 254 250 Edit icon NorthTower012 ...

Page 66: ...rise Servers Click on the gray database synchronization icon to open the database sync page 8 Check mark the Table Name box to select all of the tables then click on the synchronize database icon The IPedge server is installed as a stand alone system Check mark Table Name box then Click on the green Sync icon ...

Page 67: ...ded file then click on the Apply icon 7 Reboot the IPedge server after applying licenses Reboot can take several minutes 8 Repeat this procedure for each IPedge server Display License Information To display the items and quantities licensed on the server 1 Login to the Enterprise Manager on the IPedge server you are going to license 2 Select Maintenance Licensing License Information 3 Select the s...

Page 68: ...default for added system security 1 Login to Enterprise Manager 2 If this is a multi node system select the server 3 Select Application Webmin 4 In Webmin select System Change Passwords 5 Click on root 6 Enter the New password 7 Click on the Change button 8 Close the Webmin window Important Record the new passwords in a safe location If you forget or lose the passwords the only recovery is to re i...

Page 69: ...10 of the number of trunks in the system for Music on Hold and Ad Hoc conferencing If a site is going to use Group Paging the number of media server channels should be increased by the number of stations in the largest paging group For example an IPedge system with 120 I CP TRUNK licenses trunks and no paging groups should set the number of Media Server channels to 132 The same system with a pagin...

Page 70: ...4 Enter the number of channels reserved for Media Server Generic functions 5 Click on the Save icon After the system has been running for a few days the system administrator should check the traffic logs to see if adjustments to the number of Media Server channels is needed Restart the Media Server 1 Select Maintenance System Maintenance Core System Processes 2 Check mark the Media Server 3 Click ...

Page 71: ... this IPedge server add the following Meeting server names Select Host Addresses then add admin SERVER_NAME enter the name of your IPedge server prv webconf SERVER_NAME enter the name of your IPedge server prv MEETING INITIAL CONFIGURATION The Meeting server software is pre installed on the IPedge server when shipped The Meeting server IP address must be set and the server started as part of the I...

Page 72: ... DNS server 3 Ensure that the Stack IP Address and Gateway Address are set to the IPedge server IP Address Click Submit 4 Under System Configuration select the Circuit Groups Tab 5 Click on the Circuit Group to open the Edit Circuit Group Page IPedge Server Addr IPedge Gateway Addr admin SERVER_NAME prv webconf SERVER_NAME prv 6000 Pilot DN Example only Select local time zone IPedge Server Addr ...

Page 73: ...icate Refer to the HTTPS Configuration section of this manual Note For an enterprise system with one or more member servers create the HTTPS certificate for the Primary server then attach the member servers After the member is attached create the HTTPS certificate for the member If this is a single server stand alone system you can now begin programming Refer to the call programming sections in th...

Page 74: ...Member nodes must be attached one at a time Complete this procedure for one node Then complete this procedure for the next node 1 Login to Enterprise Manager on the IPedge server that you want to be a member of an enterprise Use the IP address of the server to access Enterprise Manager on that node 2 Select Administration Enterprise Server Management 3 Click on the Member Server radio button 4 Ent...

Page 75: ... icon 4 Enter the Server Name IP Address and Community Name of the member node to be added 5 Click on Detect Server Information The System Type Version and Mac Address information will be displayed 6 Enter location and any other useful information into the Description box 7 Click on the Save icon 8 Click on the Search icon to display the server list ATTACH MEMBER NODE This procedure attaches the m...

Page 76: ...e Reload icon to refresh the status display Note The database synchronization can take several minutes 5 You can Add and Attach other member nodes while the database sync process is running When the database synchronization is done the node is connected SYSTEM SECURITY All IPedge systems ship with the same User Name and Password When the initial installation is complete change the default Enterpri...

Page 77: ...is procedure 2 Login to the Primary node 3 Select Administration Enterprise Servers 4 Click to check mark the Server Name of the node to be detached 5 Click on the Detach Server icon 6 In the address field of your web browser enter the IP address of the member node you are detaching Click on Show local login 7 Login to the node Click on the Server Management button 8 Click on the Primary Server ra...

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Page 79: ... any computer with network access to the Primary node SUPPORTED BROWSERS The Enterprise Manager can be accessed using Microsoft Internet Explorer version 7 or later Mozilla Fire Fox version 5 or later LOGIN In the address bar of your internet browser enter the IP address of the IPedge server to which you wish to connect Enterprise Manager uses port 8080 Note When an IPedge server is installed behi...

Page 80: ... of the new role Check mark the items to include in this role 4 Click on the Save icon Copy a Role 1 Click on a role in the list 2 Click on the Copy icon 3 Enter a Name and brief description of the new role 4 Select the items to include in this role 5 Click on the Save icon USERS When a User is added to the Enterprise Manager that User is assigned a role The role defines the level of access that u...

Page 81: ... but not used at this time 5 Click on the Save icon Phone User To add phone user 1 Login to Enterprise Manager 2 Select Station Station Assignment 3 Add a station or select an existing station and click on the Edit icon 4 Check mark the Assign MPM Role box MPM refers to My Phone Manager 5 Select the user role from the Select Role pull down menu 6 Click on the Save icon ...

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Page 83: ...ger When accessing Enterprise Manager through a fire wall you must have ports 8080 Enterprise Manager and port 10000 Webmin open STOP SERVICES 1 Select Application Webmin 2 In the Webmin screen select System Bootup and Shutdown 3 Check mark the service s to stop 4 Click on the Stop button START SERVICES 1 Select Application Webmin 2 In the Webmin screen select System Bootup and Shutdown 3 Check ma...

Page 84: ...lation Manual August 2011 SHUTDOWN SYSTEM 1 Select Application Webmin 2 In the Webmin screen select System Bootup and Shutdown 3 Click on the Shutdown System button Important Do not change the start At boot flag for any service ...

Page 85: ...erification of the IPedge configuration database for a stand alone system or every node on an enterprise network Bacula runs entirely upon the primary node server The Bacula application on the Primary node directs all backup processes Bacula is accessed through Enterprise Manager select Application Webmin On the Webmin screen select IPedge Backup and Restore The Bacula Backup System home screen wi...

Page 86: ...s performed every Tuesday An incremental backup is run Wednesday through Monday Change Backup Schedule Use the following procedure to change the IPedge backup schedule 1 Navigate the to the Bacula main screen Application Webmin click on Backup and Restore 2 Click on the Backup Schedules icon 3 Click on the gemini backup schedule Do not check mark the box Click on the word gemini 4 The Edit Backup ...

Page 87: ... New Backup Schedule Use the following procedure to create a new the IPedge backup schedule 1 Navigate the Bacula main screen 2 Click on the Backup Schedules icon 3 Click on the text Add a new backup schedule 4 The Create Backup Schedule screen will open 5 Enter a name for the schedule 6 Select a Backup level Full Full database backup Differential Backup all changes since the last full backup Incr...

Page 88: ...estore an EM server data base to an EC server will not function correctly MEMBER PRIMARY SERVERS Restore each database type to a like type server Restore a Primary database to a Primary server Attempting to restore a Member server database to a Primary server will fail Use this procedure to restore a system from the backup files 1 Login to Enterprise Manager 2 Apply the licenses 3 Select Webmin 4 ...

Page 89: ...sults is set to Yes Click on Backup Now 6 Wait for the backup to finish When finished the system will display backup complete Create the Download File This process creates a version of the backup file on the IPedge server that can be downloaded to another location 1 Login to Enterprise Manager Select Application Webmin 2 If this is a multi node system select the Primary server 3 In the Webmin scre...

Page 90: ...om which it was downloaded During the restore process the file must be restored to the appropriate server Note If a member node is detached and then the database restored some features may not restore completely To help ensure a complete restore attach the member node before restoring the database Upload Backup File This process copies the backup file from your storage location to a directory on t...

Page 91: ...Application Webmin 2 If this is a multi node system select the Primary server 3 In the Webmin screen select IPedge Backup and Restore Click on the Restore icon 4 In the Restore from Files tab select the server to restore 5 Paste the file name directory name name of file zip into the Restore from remote directory tar or zip file box 6 Click on Restore Now 7 Webmin will show the message Done restori...

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Page 93: ...dge server with HTTPS set is installed behind a firewall ports 443 and 8443 must be open HTTPS CONFIGURATION The IPedge server can create a server SSL certificate Create New Certificate The following steps create a new SSL certificate and change the system to https operation Note The first time you create a certificate the system will create a Root certificate and a Server certificate If a new cer...

Page 94: ...Maintenance HTTPS Configuration 2 Select the Current Certificate to display the security certificate 3 Select the HTTPS Configuration then click on the DownloadPrimary Server Root Certificate icon 4 In the File Download dialog box click on Save Save the file to your PC When the download is complete close the dialog box Trust the Certificate 1 Using the browser menu click on Tools Internet Options ...

Page 95: ...TURN HTTPS OFF Trust the Certificate Installation Manual August 2011 8 3 URL when accessing Enterprise Manager The default is http serverName 8080 oamp ...

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Page 97: ...e is common to all IP 5000 IP5500 and IP5600 series telephones When the version name is displayed the hardware type is shown IP5000 series telephones are 5Kx xxxx IP5500 and IP5600 series telephones are 5Lx xxxx INSTALLATION The installation steps for each server in summary are 1 Login the Enterprise Manager 2 Select Maintenance Phone Software Update 3 Click on the Phone Software Preference icon 4...

Page 98: ...drive plugged into the IPedge server was used to load the update software remove the USB device as soon as the upload is complete If the USB device is left in the server cannot reboot 7 Select an IPedge server to update Click on the Phones to Update icon to select the IP Phones to update on that server Click on OK 8 You can continue to select servers and IP telephones in those servers 9 When all o...

Page 99: ...12 NorthTower012 Update successful P h o n e S o f t w a r e P r e f e r e n c e P h o n e S o f t w a r e U p l o a d S e l e c t P h o n e s f o r U p d a t e R e m o v e P h o n e s f r o m U p d a t e J o b S t a r t U p d a t e P r o c e s s R e f r e s h U p d a t e S t a t u s I m m e d i a t e l y S t o p U p d a t e P r o c e s s Abort Updating Phones Then Stop Update Process Let Updating...

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Page 101: ... Public IP Address of the Firewall Click on OK 2 Select the Port Forwarding Configuration Router Public Port Range Low Lowest port number Router Public Port Range High Highest port number Media Relay Server Service ID 1 Media Relay Server Private Port Range Low Lowest port number Media Relay Server Private Port Range High Highest port number Note Typically the Router Public Port Range values and t...

Page 102: ...s to the network and IPedge server are the responsibility of the installing dealer and or customer and vary by the needs and level of protection determined by the customer s IT department Toshiba technical support does not assume responsibility to provide specific commands or to verify a network or specific IPedge server is secure FIREWALL SETUP This section discusses firewall setup Be sure that a...

Page 103: ...d the TCP and UDP ports to the Manage Ports list Add the following ports 1100 to 1105 TCP Systems connecting with unifier 1718 to 1719 UDP Remote IP Telephone set registration 21000 to 22999 UDP Remote IP or SIP telephone audio 2944 to 2944 TCP Remote IP Telephone MEGACO signaling 5060 UDP SIP trunks or remote SIP telephones ...

Page 104: ...lation Manual August 2011 3 In Configuration Enable Traffic Through Translation Rules Select Use NAT the enter the Inside IPedge private Address and the Outside IPedge public Address IPedge Public IP Address IPedge Private IP Address ...

Page 105: ...Manual August 2011 10 5 4 In the Edit Access Rule dialog Select permit as the action enter the IPedge private IP address as the Destination Host Network Under Protocol and Service select TCP Click on OK IPedge Private Addr Private Addr ...

Page 106: ...tion Manual August 2011 5 In the Edit Access Rule dialog Select permit as the action enter the IPedge private IP address as the Destination Host Network Under Protocol and Service select UDP Click on OK Private Addr IPedge Private Addr ...

Page 107: ...firewall 2 In the menu along the left side of the screen select Network Address Objective Add the name of the IPedge server and the IP address of the IPedge server 3 Select Firewall Services Add the following services and ports Megaco 2944 TCP Remote IP Telephone MEGACO signaling 192 168 254 250 ...

Page 108: ...SONICWALL SETUP 10 8 Installation Manual August 2011 4 Ports 1718 1719 UDP Remote IP Telephones set registration 5 MRS Media Relay Server RTP 21000 22999 UDP Remote IPT or SIP phone audio ...

Page 109: ...Unifier add a service 1100 to 1105 TCP Only use for systems connecting with unifier Example Network ACD CM to a CIX or IPedge that is outside the firewall 8 Create a group with the services you just added 9 Select Network NAT Policies In the Original Services field select the Group you created in the privious step ...

Page 110: ...SONICWALL SETUP 10 10 Installation Manual August 2011 Check mark the Enable NAT Policy and Create a reflexive policy boxes 10 Select Firewall Access Rules Click on WAN to LAN Click on Add Service ...

Page 111: ...anual August 2011 10 11 11 Select the group you created above in the Service field Ensure that the Allow radio button is selected Click on OK NAT Firewall Settings 1 When using a Sonicwall SIP Transformations will need to be enabled Select VoIP Settings ...

Page 112: ...tings 10 12 Installation Manual August 2011 2 Check mark Enable consistent NAT 3 Check mark Enable SIP Transformations 4 Check mark Premit non SIP packets on signaling port 5 Ensure that no other check boxes on this screen are checked ...

Page 113: ...unk the dialed number is sent to the SIP provider and then routed over the IP Network to the IPedge system This routing is based on the URI and associated IP address Toshiba s SIP Trunk capabilities allow the IPedge system to communicate with a service provider natively over an IP circuit which can be used to carry voice and data simultaneously Inside the IPedge system voice is converted to data a...

Page 114: ...erning E911 requirements if any Important IP Phone users in locations where 911 calls can not be routed to the correct PSAP must maintain a wired land line phone or cell phone in order to make 911 calls to the correct PSAP SIP SIGNALING IPedge system SIP Trunks will send SIP message 100 trying and 180 ringing in response to Invites message 183 is not available as a session progress response Table ...

Page 115: ...to the specific provider sections of this document Figure 11 1 IPedge System with SIP Trunking Internet Softswitch PSTN Media Gateway Access Network SIP Provider LAN Firewall Customer Premise There are many ways to set up a public IP address for the IPedge system A common way is to use a NAT Firewall Third Party Networks IPedge ...

Page 116: ...e call goes For example if the SIP provider sends 10 digits and the DID digits is set to four only the last four digits are used to route the call The additional digits will be ignored All of the received digits must be in the URI table Note Toshiba recommends that you enable Intercept and program destination in Trunk DID Intercept Programming the Outgoing Line Group In the Outgoing tab set the pa...

Page 117: ...Select Trunk SIP Trunking 2 In the Channel Group tab select the SIP Trunk Channel Group to be created Note Choose a Channel group number that has not been assigned in another section When a Channel Group is selected for a SIP trunk that Channel group number cannot be used for IPedge Net 3 In the SIP Trunk Channels box select the TOTAL number of ports to be dedicated to the SIP trunk channel group ...

Page 118: ... the number assigned in the Service Definition on page Chapter 11 5 3 SIP URI Number This is the TN of the URI typically this is the same as the CLID 4 SIP URI User Name Refer to your SIP Trunk provider 5 SIP URI password Refer to your SIP Trunk provider 6 SIP URI Channel Group enter the SIP Trunk Channel Group number created in Creating the Channel Group on page Chapter 11 5 7 SIP URI Attribution...

Page 119: ...o Codec G711 or G729 Assign the codec not used for as the primary Network transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 0 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header O...

Page 120: ...e primary Network transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 60 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk Message to Header...

Page 121: ...ork transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 0 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk Message to Header Option Trunk S...

Page 122: ...not used for as the primary Network transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 60 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk...

Page 123: ...bled Test transfer with on and off to see which works SIP Trunk Option Interval 60 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk Message to Header Option Trunk SIP Trunking Service URI Pr...

Page 124: ...work transfer SIP Trunk Option Interval in a few cases use 0 when reg mode is none SIP Trunk Message Option SIP Trunk Message to Header Option SIP Trunk Register Message From Header Option SIP Trunk Register Message To Header Option Trunk SIP Trunking Service URI Primary Number SIP URI Consult with your SIP Trunk provider SIP URI User Name SIP URI Password SIP URI Attribute Additional Numbers SIP ...

Page 125: ...ge as SIP trunks then the gateway is setup to act as an interface The VoIP Analog gateways currently offered are shown inTable 12 1 Important To protect against transient voltages and currents solid state secondary protectors should be installed if there is outside wiring These protectors shall comply with the requirements for secondary protectors for communication circuits UL 497A Care must be ta...

Page 126: ...lease 5 8 or later The AudioCodes MP118 defaults IP address 10 1 10 10 Username Admin Password Admin SET IP ADDRESS Power up the MP118 and connect the NIC to a hub switch or network 1 Using a PC connected to the hub switch or network launch a internet browser such as Windows Explorer 2 Enter the IP address of the MP118 3 Login to the MP118 4 Select CONFIGURE NETWORK SETTINGS IP SETTINGS Set IP Add...

Page 127: ...tton 2 Click on Application Settings 3 Enter the IP address for the NTP server you want to use 4 Enter the UTC offset Entr the update interval An update interval of 24 hours is a good choice 5 Click on the Submit button UPGRADE SOFTWARE If necessary upgrade the MP118 software If the upgrade is not needed go to MP118 MEDIA SETTINGS on page Chapter 12 4 1 Login to the MP118 2 Select MANAGEMENT SOFTW...

Page 128: ...the Browse button Navigate to the file downloaded from the FYI website 4 Click on the Load INI File button 5 The AudioCodes gateway will reset after the INI file uploads 6 Login to the gateway MP118 MEDIA SETTINGS 1 Login to the MP118 2 Click on the Full radio button DTMF and Dialing 3 Select Protocol Configuration Protocol Definition Dtmf Dialing 4 Set Max Digits In Phone Num 11 Set Interdigit 2 ...

Page 129: ...14 Click on the Submit button SIP Advanced Parameters 15 Select Protocol Configuration SIP Advanced Parameters Advanced Parameters Set the Disconnect on broken connection No Set Enable current disconnect Enabled 16 Click on Submit IP Profile Settings 17 Select Protocol Configuration Coders And Profile Definitions IP Profile Settings Set the Disconnect on broken connection No 18 Click on Submit Rou...

Page 130: ... Routing Tables IP To Tel Routing For the FXO configuration set the following Dest Host Prefix Source Host Prefix Dest Phone Prefix Source phone Prefix Source IP Address Hunt Group 1 IP Profile ID 0 Source IP Group ID 1 Note Ensure that you make these entries in the FXO ports Endpoint Settings 23 This value will be inserted into the SIP invite request Refer to the IPedge URI table This value must ...

Page 131: ...1 for example Hunt Group ID 1 Tel Profile ID 0 Hunt Group Settings 26 Select Protocol Configuration Hunt IP Groups Hunt Group Settings Hunt Group ID 1 Channel select mode Ascending 27 Select Protocol Configuration Advanced Applications FXO Settings Dial Mode One Stage Leave the other parameters at default values 28 Click on Submit 29 Click on the the Burn Icon at the top of the screen Then use the...

Page 132: ...oup Type to SIP Set Trunk Type to CO DID 3 Assign a MOH source if you want something other than the default 4 Click on the Save icon Set SIP Trunking 1 Select Trunk SIP Trunking In the Channel Group tab select the SIP Trunk Channel Group number created above Note In the Channel Group tab the SIP Trunk Channels field is set to the total number of SIP trunk channels used in the system or the number ...

Page 133: ...iled SIP trunk configuration information refer to Chapter SIP Trunk Configuration DID The IPedge system treats all incoming SIP trunk calls as DID 1 Select Trunk DID Click on the New icon 2 Set ILG Group Number The trunk group number of the SIP trunks DID Number The last 4 7 digits of the dialed digits Set in the trunk group asdsignments above MOH Source The MOH for this trunk group Audio Day1 Dst...

Page 134: ...n Protocol Definition DTMF DIALING Max Digits 12 Interdigit 2 can be set longer if customers dial slowly Declare 2833 in SDP Yes 1st tx DTMF Opt RFC2833 3 Click on the Submit button 4 Select Protocol Configuration Protocol Definition Proxy Registration Use Default Proxy yes Proxy Name The IP address of the IPrdge server Enable Registration Enabled Redundancy mode Homing 5 Click on the Submit butto...

Page 135: ...ay there will be entries on line 1 The Prefixes and Source IP Address will all be set to This line of entries must be moved down the FXS entries with DNs entered for the Dest Phone Prefixe must be at the top of the table For each analog station connected to the gateway enter Dest Host Prefix Source Host Prefix Dest Phone Prefix Analog station DN Source phone Prefix Source IP address Hunt Group 2 I...

Page 136: ... IPedge CONFIGURATION for FXS 1 Set up a SIP Station in the IPedge server for each analog station connected through the gateway Select Station Station Assignment Setup station data then click on the save icon 2 In the IPT Data tab set the Prime DN of the first DN as the SIP Terminal URI and the SIP Terminal Password Click on the Save icon 3 Repeat for each of the station DNs connected through the ...

Page 137: ...FIGURATION Power up the Mediant 1000 and connect the NIC to a hub switch or network 4 Using a PC connected to the hub switch or network launch a internet browser such as Windows Explorer 5 Enter the IP address of the Mediant 1000 6 Login to the Mediant 1000 7 Select Configure Network Settings IP Settings Set IP Address in single IP settings Upgrade software to 5 8 xxxx Select Management Software U...

Page 138: ...DAT file 13 When Finished all files will load and unit will reset reboot This will take a few minutes 14 Log into the Mediant 1000 and begin configuration MEDIANT1000 CONFIGURATION This section covers the configuration of the AudioCodes Mediant 1000 gateway as a TI or PRI to Toshiba IPedge system gateway 1 Login to the Mediant 1000 gateway 2 Click on Configuration Select the FULL radial Note To co...

Page 139: ...unk Group ID 1 Channel select mode Ascending 3 Select Protocol Configuration Protocol Definition SIP General Parameters Fax signaling method G711 Transport 4 Select Protocol Configuration Protocol Definition DTMF Dialing Declare 2833 in SDP Yes 1st tx DTMF Opt RFC2833 Max Digits 11 Interdigit 1 set this higher if it times out while users are dialing 5 Select Protocol Configuration Proxy Registrati...

Page 140: ...urce IP address Trunk Group 1 IP Profile ID 0 Source IP Group ID 1 IPedge CONFIGURATION This section is the IPedge configuration 1 Set up Trunk ILG 2 Set Trunk OLG 3 Set the Channel Group 4 Set the Service definition 5 Point the SIP server IP address to the Audio codes 6 Set service assignments 7 Set URI s for each of the Audiocodes AUTO DIAL number programed 8 Set DID or DID intercepts 9 Select S...

Page 141: ...col and Configuration Installation Manual August 2011 12 17 For more detail about IPedge data refer to IPedge CONFIGURATION on page Chapter 12 8 For detailed SIP trunk configuration information refer to Chapter SIP Trunk Configuration ...

Page 142: ...s Reset at top of screen 7 Click on the Reset button next to Reset Board 8 Select PROTOCOL CONFIGURATION TRUNK GROUP TRUNK GROUP Set the following Trunk Group Index 1 Module Module 1 PRI From Trunk 1 To Trunk 1 Channel 1 8 or how big your card is Trunk Group ID 1 9 Select PROTOCOL CONFIGURATION TRUNK GROUP TRUNK GROUP SETTINGS Set the following Trunk Group ID 1 Channel Select Mode Ascending 10 Sel...

Page 143: ...oup Dest Phone Prefix Source phone Prefix Dest IP Address 192 168 254 254 IP address of the IPedge server 16 Select PROTOCOL CONFIGURATION ROUTING TABLES IP TO TEL ROUTING Dest Host Prefix Source Host Prefix Dest Phone Prefix Source phone Prefix Source IP address Hunt Group 1 IP Profile ID 0 Source IP Group ID 1 IPedge Configuration Refer to IPedge CONFIGURATION on page Chapter 12 8 For detailed S...

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Page 145: ...at the Search Listed radio button is selected Enter the Hostname This is the host name you assigned to the IPedge System 2 In the Search Domains box enter the Domain Name where the IPedge is located 3 Click on the Save button 4 Select Networking Network Configuration Click on Host Addresses Note IP Address 127 0 0 1 is the localhost address for the IPedge system DO NOT edit this entry If this entr...

Page 146: ...addresses must be entered in the order shown Any other host names or DNS entries must be entered below these Click on the Save button 6 After the system restarts login to Enterprise Manager Select Application Meeting Ensure that the Server Name and Web Conference Web Server entries are the same as entered into the IPedge Hostname setup in Step 4 IPedge server IP address admin domain_name com webco...

Page 147: ...Configuration select the Circuit Groups tab 9 Click on the Circuit Group to open the Edit Circuit Group Page 10 Change the IP Address of the Circuit Group to match the IPedge server IP Address webconf domain_name com admin domain_name com 949 583 3000 IPedge server IP address IPedge server IP address 6060 Meeting Server Name IPedge server IP address ...

Page 148: ...number of stations as there are Meeting licenses assigned The stations should all be in a circular hunt group 12 Reboot the IPedge system 13 Ensure that the domain name of your system is registered with the Domain Service company 14 Ensure that the following ports are open in the firewall the IPedge server is operating behind End of Procedure IPedge server IP address IPedge server IP address ...

Page 149: ...m After applying the license Net Server is ready to be used If further configuration of Net Sever is necessary for server based Call Manager configuration please see Net Server administration section page Chapter 14 2for details ADD NET SERVER 1 Using your web browser enter the Enterprise Manager application IP address 2 From the Administration menu select Enterprise Component Services 3 Click the...

Page 150: ... including Attendant Console to use Port 1100 6 Click the Save icon NET SERVER ADMINISTRATION Net Server administration allows the administrator to configure the Net Server to control the behavior of Call Manager client application It is designed to provide the basic operations of Call Manager without any configuration If the administrator requires the advanced operations such as pushing settings ...

Page 151: ... Tab Clients tab shows the status of all the client applications that are connected to the Net Server It includes all the component applications that are parts of Net Server and all the client Call Manager applications that are connected to the Net Server Services Tab Services tab shows the real time status of system component services running ...

Page 152: ...enu allows the administrator to manage client users service components applications and groups Users tab is used to manage the login information of the client applications Clients can be automatically added see Net Server Property sub menu or can be added modified from this tab ...

Page 153: ... all services whose Service Level is less than or equal to the client s service level access number Logins Count of logins Consecutive Login Failures Count of consecutive login failures Can be edited to reset the count Login Failures Count of login failures Can be edited to reset the count Last Login Failed on Date and time of the last login failure Change Password Yes to allow the user to change ...

Page 154: ...nage the component services running under Net Server It defines which services are on the server and what clients can use them Services are automatically defined when they are installed and do not need to be modified When you Add or Edit a checked entry data can be entered from the following screen ...

Page 155: ...ervice to login to Net Server Typically it should not be changed Description Description of the service Service Level Service Level determines which clients can access this service Each client has a service level access number and a client will have access to all services whose Service Level is less than or equal to the client s service level access number ...

Page 156: ...ou to assign a policy based on the user or the group Please see Group tab section for the specific information on the group policies See the Server Based Call Manager Configuration on page Chapter 14 19 for setting up the server based configuration for Call Manager When you Add or Edit a checked entry data can be entered from the following screen ...

Page 157: ...leges for being able to read information about the application The settings are Denied Self Group or World Modify Level This defines the access privileges for being able to modify the information about the application The settings are Denied Self Group or World Setting 1 Reserved for future use Setting 2 Reserved for future use COS Define a COS number These options are used to control the user acc...

Page 158: ...it a checked entry data can be entered from the following screen For an example refer to Create User Groups on page Chapter 14 19 Group Admin Privilege 1 2 Determines if this user can perform functions for the group unique to each application value 4 8 Other App Privilege 1 2 Determines if this user can perform other functions unique to each application value 16 32 Field Description ...

Page 159: ...e Name of the group Users in Group List of users that are currently included in the group A user can be removed from the group by selecting the user and clicking Remove Other users List of users that are not currently in the group A user can be added by electing the user and clicking Add ...

Page 160: ...uld not be enabled To manually create or modify users go to the Clients Tab Also show clients that have acted as a service Control whether to show a component that is acting as a server in the client list When checked the Net Server Administrator Users tab will show the main services running like Dial Plan Level2OAI When un checked it only shows the Call Manager Users and Admin Accounts Force upda...

Page 161: ...tegration with the IPedge system Devices Menu Device menu manages the device table which provides an Extension Directory for Call Manager Device Table Device table can be created manually by creating or copying an entry or it can be automatically populated by using Synch Table with Switch It is also possible to automatically update every midnight by checking Automatic Synch Every Midnight check bo...

Page 162: ...e Message Canned Presence Message menu enables the administrator to define messages used by Call manager for the additional information on the presence status System standard default messages are defined and the administrator can change them Twenty different messages are possible ...

Page 163: ... Manual August 2011 14 15 Logging Logging menu can control the level of trace information for the problem investigation All items are checked by default and do not have to be changed unless instructed to so by Toshiba Technical Support ...

Page 164: ...of your phone book are a good source for how to dial different numbers in your area Your System Administrator will also need to define access codes for reaching outside lines These pages generally define how to dial different areas and provide a listing of prefix codes for the local calling areas Three typical examples are Phoenix AZ all calls within the 602 480 and 623 area codes are considered t...

Page 165: ...refix Codes Enter the prefix code and click Include The wild card character can be entered at the end of a prefix code entry to represent a range of codes For example 75 would represent all codes 750 to 759 and 7 would represent codes 700 to 799 If certain numbers need to be excluded from the wild card range specify the number and click Exclude To Delete Local Prefix Codes Highlight a prefix entry...

Page 166: ...dered to be the local call area If this is selected the following area code entry screen is displayed To Add Local Area Prefix Codes Enter the six digit area prefix code then click Add The wild card character can be entered at the end of a prefix code entry to represent a range of codes For example 602 would represent all prefix codes in area code 602 If certain numbers need to be excluded from th...

Page 167: ... for Call Manager begins in the group creation of Net Server administration followed by creating your configuration on the Call Manager Admin then publishing the configuration files to the Net Server The steps below show an example of creating two user groups users and administrators and assigning a class of service to each Multiple groups can be assigned each with its own configuration created by...

Page 168: ...lication Name drop down 3 Select the administrator group ex Call Manager Admin from the drop down menu for User or Group 4 Select World for both Read Level and Modify Level from their respective drop down boxes 5 Place a checkmark in the Server Admin Privilege checkbox 6 Click Save icon 7 Click Add icon 8 Select the Call Manager in Application Name drop down 9 Select the Call Manager User Group cr...

Page 169: ...al August 2011 14 21 14 Repeat the preceding steps to add any remaining Call Manager user groups 15 Default in User or Group can be used to setup the default settings for all users that are not included in any group or individual 16 To exclude certain users from the Default choose an individual user ...

Page 170: ...ure to Assign Users as Call Manager Administrators 1 Use Net Server menu Setup then Users tab 2 Check the user who needs to be a Call Manager administrator and click Edit icon 3 Place a checkmark in both the Admin and Users groups as is shown in the screen below 4 Click Save icon 5 Repeat for other Call Manager users to be assigned as Administrators ...

Page 171: ...anual August 2011 14 23 To assign Users as Call Manager Users 1 Check the user who is a Call Manager user and click Edit icon 2 Place a checkmark in the User group only as is shown in the following screen 3 Click Save icon 4 Repeat for other Call Manager users to be assigned as Users ...

Page 172: ...he Call Manager banner and select Help To Change the COS Configuration 1 Once the configuration is done using Call Manager select Tools Publish 2 Select the Server Group Call manager User the group created in Net Server 3 Left click on the file name AG_COS INI to highlight it 4 Right click on the highlighted file and choose Edit The following window is shown Change each value from Y to N that shou...

Page 173: ...Server Based Call Manager Configuration Assign Users to User Groups Installation Manual August 2011 14 25 ...

Page 174: ... server and how to configure the Net Server to upgrade the Call Manager client Note Server based update is available for clients licensed for Call Manager Advanced Server based update is not available for Call Manager Standard clients Installation The Call Manager upgrade software is provided as an rpm file from Toshiba FYI and it needs to be stored in the PC that can connect to IPedge through Web...

Page 175: ...hen the upload is completed the following screen displays Please use the default value for all the settings Click Install to start installing the Call Manager software upgrade to the server After the successful installation the following screen will be shown Then the user starts the Call Manager next time the user will be prompted to install the newer version The user can proceed or cancel the upg...

Page 176: ...or disable the Server Based Call Manager upgrade In the Net Server admin screen select Properties menu from Net Server tab Then check Force update of IPedge Call Manager to version V7 2 19 0 and click Save to enable the Server Based Call Manager upgrade To disable the Server Based Call Manager upgrade deselect it and click Save Note that the version number is the actual Call Manager version instal...

Page 177: ...nterprise Manager and then Messaging then configure the application using the Application menu in Enterprise Manager ADD THE MESSAGING APPLICATION 1 Using your web browser enter the Enterprise Manager application IP address 2 From the Administration menu select Enterprise Component Services 3 Click the Server Application tab 4 Click the New icon 5 Select Voice Mail from the list shown above 6 Add ...

Page 178: ...1 SETUP THE I O PORTS 1 From the System menu select I O Device 2 Click the New icon 3 Configure the I O SMDI 0 for the Logical Device No 4 Set the Application Type to Client 5 The Client IP address is 127 0 0 1 6 Client Port No is 1000 7 Click the Save icon ...

Page 179: ...on 3 Enter the Prime DN that matches the appropriate numbering plan 4 The Type should be SIP VM 5 Name to display Optional for SIP VM station to display a name used during Supervised Transfer 6 Uncheck Create New mailbox 7 VMID Code leave blank 8 Uncheck Assign My Phone Manager Role 9 Click on Show advanced configuration 10 Set Specified Caller ID to Enabled 11 Click Save ...

Page 180: ...the members tab then click the Add Members icon Hold the Shift key to select multiple or hold Control and select the members then click OK 4 Go to System Voicemail Data Enter the Pilot number in the Hunt group to the Central Voicemail Callback field Keep all the other defaults Enable Output of CLASS ANI and DNIS to receive Caller ID in SMDI optional SMDI Time Stamp Packet should always be set to D...

Page 181: ...ent port number in Enterprise Manager 8 Click the Save icon 9 Click Registry VOIP 10 Scroll down to the Registry assignment click on the Fill Registry range button 11 In the Auto fill register Range dialog box enter the register range based on the number of licenses and enter the first DN of the SIP station DNs assigned for messaging 12 Click on the Insert button 13 Assign SIP PBX Address with IPe...

Page 182: ...icenses may or may not be populated Received calls should be set to Yes Beyond eight ports the received calls display as No Change them all to Yes 17 Restart Messaging again To Restart Messaging 1 Go to Enterprise Manager Applications Webmin 2 Click Webmin 3 Click System on left then Bootup and Shutdown 4 Check the t3vm ...

Page 183: ...To Restart Messaging Installation Manual August 2011 15 7 5 Scroll down and click the Restart button The Restart status screen displays shown below ...

Page 184: ...inistration screen select Registry Alerts 2 Under Administration enter the name of the Mail Server 3 Enter the email address for the administrator where the alerts should be sent 4 Under Maximum Disk Usage Alert ensure that HD Used is checked and set at 80 for the Administrator to receive an email notification when the hard disk is 80 full default setting 5 HD Used Repetitions Enter the number of ...

Page 185: ... 7 If over WAN MPLS or P2P check for any carrier errors 8 Check IPedge logs 9 Check any gateways involved in the call for issues 10 Provide database of gateway if requested by Technical Services 11 Provide the system logs from the gateway if requested by Technical Services IPMI The IPedge EC and EM servers have a Baseboard Management Controller BMC on the Intelligent Platform Management Interface ...

Page 186: ...ddress was not setup use the following steps to connect a PC to the IPMI using the default address settings IP Address 192 168 254 251 Subnet Mask 255 255 255 0 Default Gateway 192 168 254 1 1 Login to Enterprise Manager Select Maintenance System Maintenance Hardware Monitoring 2 Select the BMC Network Adapter tab 3 Assign the IP Address If static assign Subnet Mask and Default Gateway 4 Click on ...

Page 187: ...re failure detected by BMC Other than these the server CPU itself has failure handling One way to handle the failure is an audible alarm tone in the server chassis and the other is system shutdown Notification IP Address Up to three destinations can be defined for alarm notification 1 Using Enterprise Manager select the IPedge server to configure 2 Select Maintenance System Maintenance Alarm Notif...

Page 188: ... The Activate or Deactivate change is set immediately Watchdog Timers This tab is used to set the action the system will take if a watchdog timer expires 1 Login to Enterprise Manager Select Maintenance System Maintenance Hardware Monitoring 2 Select the Watchdog Timers tab 3 Use the pull down list to select the Expiration Action No Action No action will occur Reboot Without Power Off When a timer...

Page 189: ... The user name and password should have been changed Check with the System Administrator Recovery Procedure 2 In the IPMI window open the remote console EC Servers Click on Remote Control KVM Console EM Servers Click on Remote Control Launch Console The IPedge server console is displayed on the remote PC 3 Insert the recovery DVD into the IPedge server DVD drive 4 Reboot the server For EC servers ...

Page 190: ...anced IPMI and press the Enter key 10 Use the cursor control keys to highlight OS Boot Watch Dog then press the Enter key 11 If the OS boot Watchdog is Disabled press the Esc then go to Step 16 If the OS boot Watchdog is Enabled go to the next step 12 Highlight Disabled 13 Press the Enter key 14 Press the F10 key 15 Highlight Yes then press the Enter key ...

Page 191: ...ton is not visible press Alt F6 to change the screen 19 Remove the DVD from the server drive 20 When the disk is out of the drive press the Enter key on the keyboard 21 After rebooting the server you will see the server restarting in the remote console screen on the remote PC 22 For IPedge EC servers go to Step 23 For IPedge EM servers go to Step 29 23 As soon as you see text begin to appear on th...

Page 192: ...ver to Member status 4 Access the restored server from the Primary server Enterprise Manager 5 Apply all licenses 6 Restore the database Refer to Chapter IPedge System Backup in the MANUAL RESTORE on page Chapter 7 6 section 7 Synchronize the database EP SERVER RESTORE The IPedge EP server uses a USB drive for the software recovery process Recovery USB Flash Drive The follow procedure covers the c...

Page 193: ... EP software Important Before starting this procedure use a PC to perform a virus test on the USB flash drive 1 Power down the IPedge server 2 Connect the IPedge EP server to the network required for HMP Setting during recovery 3 Connect the keyboard monitor and the USB flash drive to the IPedge EP server 4 Power on the IPedge EP server 5 Press the F12 key on the keyboard to select boot device dur...

Page 194: ... the IPedge server Refer to SHUTDOWN SYSTEM on page Chapter 6 2 Remove Server Power After the IPedge server has shutdown set the power switch to OFF Then unplug the power cord WARNING Remove the power cords before continuing this procedure 4 Unplug the fan cable from the server board and remove the failed fan from the chassis 5 Replace the failed fan with an identical fan available from Toshiba 6 ...

Page 195: ...type and model the system can continue to run with a failed fan Replacing EM System Fans 1 Remove the top chassis cover while the system is still running to determine which of the fans has failed 2 After determining which fan has failed 3 Shutdown the IPedge server Refer to SHUTDOWN SYSTEM on page Chapter 6 2 Remove Server Power After the IPedge server has shutdown set both rear panel power switch...

Page 196: ...Replace the power supply module with the same model which can be ordered from Toshiba 1 The failed power supply led will change from green to amber First unplug the power cord from the failed power supply module 2 To remove the failed power module push the release tab on the back of the power supply to the side and then pull the module straight out Refer to Figure 16 2 3 The power supply wiring wa...

Page 197: ...lure the failed drive can be replaced without data loss or server down time The procedure below has the steps to replace then rebuild the failed HDD 1 Login to Enterprise Manager 2 In Enterprise Manager select Application Webmin The Webmin information screen will appear 3 In the Webmin screen select IPedge RAID then click on the Status tab 4 Ensure that the Volume status is Enabled and Volume stat...

Page 198: ...st 2011 5 Click on the Display tab Check the Target on ID number If the Target on ID is 5 the HDD in Slot 0 should be replaced If the Target on ID is 8 the HDD in Slot 1 should be replaced Important If both Target on ID 5 and 8 were displayed please call Tech Support Slot 0 Slot 1 ...

Page 199: ...When blinking it indicates the drive is rebuilding When solid it indicates a drive failure Note The HDD rebuild can take several hours The IPedge system will continue to operate normally during the rebuild Important All HDD carries must be installed for proper cooling air flow DVD ROM DRIVE INSTALLATION The top cover of the chassis must be opened to gain full access to the DVD ROM drive bay The IP...

Page 200: ...power and data cables from the drive you want to remove 2 Locate the locking tab at the rear of the drive It will be on the left side of the drive when viewed from the front of the chassis 3 Pull the tab away from the drive and push the drive unit out the front of the chassis 4 Add a new drive by following this procedure in reverse order You may hear a faint click of the locking tab when the drive...

Page 201: ...ograms are written into this folder Important The update files must be loaded into an update folder on the USD drive Update File Source The update file can be downloaded from the Toshiba FYI web site or the Toshiba TSD Technical Support web site The update files are TGZ format Important Before starting this procedure use a PC to perform a virus test on the USB flash drive 1 Download the compressed...

Page 202: ... not a newer file than what is already on the IPedge server the Run update button will not appear 6 Select the IPedge server that has the extracted update files available 7 Click on the Download File button 8 When the file download is complete the Run update button will appear 9 Click on the Run update button to start the update process This process will take about three to five minutes Note If th...

Page 203: ...on will appear 6 Click on the Run update button to start the update process Note If the target server already has updates Enterprise Manager will advise that no update is necessary and the Run update button will not appear 7 Some updates will cause a system restart If this occurs Enterprise Manager will logout If the server does not restart the update complete screen will be displayed PROGRAM ROLL...

Page 204: ... DSS Consoles and Add On Modules 1 Select Maintenance Phone Labeling 2 In the dialog box select the template from the pull down list 3 Click on the Start Labeling icon 4 In the file download dialog box select Open to view the file Select Save to store the file for use by an application Telephone Keystrip Label software from DESI Telephone Labels Inc can import this file and print keystrips on DESI...

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