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e-STUDIO3511/4511 CONTENTS
iv
November
2003 © TOSHIBA TEC
04/10
5.
TROUBLESHOOTING .................................................................................................. 5-1
5.
Diagnosis and Prescription for Each Error Code ............................................................... 5-1
5.1.1
Paper transport jam (paper exit section) .............................................................. 5-1
5.1.2
Paper misfeeding ................................................................................................. 5-2
5.1.3
Paper transport jam ............................................................................................. 5-8
5.1.4
Other paper jam ................................................................................................. 5-16
5.1.5
Cover open jam ................................................................................................. 5-19
5.1.6
RADF jam .......................................................................................................... 5-23
5.1.7
Finisher jam ....................................................................................................... 5-28
5.1.8
Drive system related service call ....................................................................... 5-41
5.1.9
Paper feeding system related service call ......................................................... 5-42
5.1.10
Scanning system related service call ................................................................. 5-46
5.1.11
Fuser unit related service call ............................................................................ 5-47
5.1.12
Communication related service call ................................................................... 5-50
5.1.13
RADF related service call .................................................................................. 5-51
5.1.14
Circuit related service call .................................................................................. 5-52
5.1.15
Laser optical unit related service call ................................................................. 5-55
5.1.16
Finisher related service call ............................................................................... 5-56
5.1.17
Image control related service call ...................................................................... 5-70
5.1.18
Copy process related service call ...................................................................... 5-74
5.1.19
Toner density control related service call ........................................................... 5-78
5.1.20
Other service call ............................................................................................... 5-82
5.1.21
Error in Internet FAX / Scanning Function .......................................................... 5-83
5.2 Troubleshooting of Image .............................................................................................. 5-100
5.3 Replacement of PC Boards and HDD ............................................................................ 5-137
5.3.1
Replacing HDD ................................................................................................ 5-137
5.3.2
Replacing SYS board ....................................................................................... 5-139
5.3.3
Replacing SLG board ...................................................................................... 5-141
5.3.4
NVRAM replacing and clearing ........................................................................ 5-141
6.
FIRMWARE UPDATING ................................................................................................ 6-1
6.1 Firmware Updating with Download Jig ............................................................................... 6-2
6.1.1
PWA-DWNLD-350-JIG2 (48 MB) ......................................................................... 6-4
6.1.2
PWA-DWNLD-350-JIG1 (16 MB) ....................................................................... 6-10
6.1.3
Writing the data to the download jig (PWA-DWNLD-350-JIG) ........................... 6-20
6.1.4
K-PWA-DLM-320 ............................................................................................... 6-21
6.2 Firmware Updating with FSMS (Field Service Manager) ................................................. 6-35
6.3 Firmware Updating with USB Storage Device .................................................................. 6-47
<Appendix> Assist Mode ......................................................................................................... 6-61
7.
POWER SUPPLY UNIT ................................................................................................. 7-1
7.1 Output Channel .................................................................................................................. 7-1
7.2 Fuse ................................................................................................................................... 7-3
7.3 Configuration of Power Supply Unit ................................................................................... 7-4
Summary of Contents for e-STUDIO3511
Page 2: ... 2003 TOSHIBA TEC CORPORATION All rights reserved ...
Page 10: ...e STUDIO3511 4511 CONTENTS vi November 2003 TOSHIBA TEC ...
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Page 20: ...e STUDIO3511 4511 SPECIFICATIONS 1 8 November 2003 TOSHIBA TEC ...
Page 190: ...e STUDIO3511 4511 ERROR CODE AND SELF DIAGNOSTIC MODE 2 170 November 2003 TOSHIBA TEC ...
Page 456: ...e STUDIO3511 4511 TROUBLESHOOTING 5 142 November 2003 TOSHIBA TEC ...
Page 518: ...e STUDIO3511 4511 FIRMWARE UPDATING 6 62 November 2003 TOSHIBA TEC ...
Page 546: ...e STUDIO3511 4511 REMOTE SERVICE 8 24 November 2003 TOSHIBA TEC 7 ...
Page 548: ...e STUDIO3511 4511 WIRE HARNESS CONNECTION DIAGRAMS 9 2 November 2003 TOSHIBA TEC ...
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Page 552: ...2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN ...