Toshiba e-STUDIO3511, Service Handbook, Page: 325 / 552

November 2003 © TOSHIBA TEC 5 - 11 e-STUDIO3511/4511 TROUBLESHOOTING
[E360] PFP lower drawer transport jam (not reaching the PFP upper drawer feed sensor)
Open the PFP side cover. Is there any paper in front of the PFP upper drawer feed sensor?
YES Remove the paper.
NO
Is the PFP upper feed sensor working?
(Perform the input check: 03-[FAX]OFF/[2]/[D])
NO 1. Check if the connector of the PFP upper drawer feed sensor is disconnected.
2. Check if either of the connectors CN241 or CN243 on the PFP board is
disconnected.
3. Check if the connector CN332 on the LGC board is disconnected.
4. Check if the connector pins are disconnected or the harnesses are open circuited.
5. Check if the conductor patterns on the PFP board and LGC board are short
circuited or open circuited.
6. Replace the PFP upper drawer feed sensor.
7. Replace the PFP board.
8. Replace the LGC board.
YES
Is the PFP transport clutch working? (Perform the output check: 03-225)
NO 1. Check if the connector of the PFP transport clutch is disconnected.
2. Check if any of the connectors CN241, CN242 and CN244 on the PFP board is
disconnected.
3. Check if the connector CN332 on the LGC board is disconnected.
4. Check if the connector pins are disconnected or the harnesses are open circuited.
5. Check if the conductor patterns on the PFP board and LGC board are short
circuited or open circuited.
6. Replace the PFP transport clutch.
7. Replace the PFP board.
8. Replace the LGC board.
YES
1. Check the condition of the feed roller, separation roller and pickup roller of each paper source, and
replace them if they are worn out.
2. Check the PFP transport roller. Replace it if it is worn out.