Toshiba e-STUDIO Troubleshooting Manual Download Page 127 | Manualshive

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8.

WHEN SOMETHING IS WRONG WITH THE

EQUIPMENT

Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment.
This chapter also describes the daily care for the equipment.

When You Think Something Is Wrong With the Equipment............................................. 126

General operations .............................................................................................................................................126
Originals and paper ............................................................................................................................................127

Regular Maintenance ........................................................................................................... 128

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Summary of Contents for e-STUDIO

Page 1: ...MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide ...

Page 2: ... 2011 2013 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC ...

Page 3: ... display or the order of buttons in the illustrations may differ from that of your equipment The e STUDIO456 Series provide the scanning and printing function as an option However this optional scanning printing function is already installed in some models e STUDIO306LP is a multifunctional digital system that uses erasable toner To efficiently recycle paper installing a finisher and or hole punch...

Page 4: ... System Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries Apple AppleTalk Macintosh Mac Mac OS Safari and TrueType are trademarks of Apple Inc in the US and other countries Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incorporated Mozilla Firefox and the Firefox...

Page 5: ...e Kit optional 28 Paper misfeed in the Finisher MJ 1101 and the Hole Punch Unit MJ 6103 both optional 29 Paper misfeed in the Saddle Stitch Finisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 33 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ 1106 optional 36 Paper misfeed in the Inner Finisher MJ 1032 and the Hole Punch Unit MJ 6007 both optional 40 Paper misfe...

Page 6: ...e client status 91 Hardware Problems 92 Print jobs not output 92 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems 94 Cannot E mail my scans 94 Cannot find the data saved in the shared folder 94 Cannot perform scanning from a PC with Office 2013 94 Chapter 5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems 96 e Filing Web Utility terminates the session 96 Numerous sub windows repe...

Page 7: ...sages 107 N W Fax Driver General Errors 108 Client Software Authentication Problems 110 Cannot log in using client software 110 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab 112 Error Messages 114 Error Codes 116 Error codes on print jobs 116 Error codes on transmission and reception 117 Error codes on scan jobs 119 Chapter 8 WHEN SOMETHING IS...

Page 8: ...6 CONTENTS ...

Page 9: ...misfeed in the Job Separator and the Offset Tray both optional 27 Paper misfeed in the Bridge Kit optional 28 Paper misfeed in the Finisher MJ 1101 and the Hole Punch Unit MJ 6103 both optional 29 Paper misfeed in the Saddle Stitch Finisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 33 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ 1106 optional 36 Paper misfee...

Page 10: ...Removal and Installation of the Exit Support Tray 80 ...

Page 11: ... with some of the screen examples Screen Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 11 Messages Displayed on the Touch Panel The original or copy paper is misfed Remove it following the guidance on the touch panel P 14 Clearing a Paper Misfeed A cover is open Check which cover on the touch p...

Page 12: ...ng by a service technician Contact your service representative with the error code displayed on the right side of the touch panel Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Screen Description Remedy ...

Page 13: ...more The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning Ask your administrator for details of setting the limit for the number of copies READY SADDLE STITCH TRAY FULL The saddle stitch tray of the finisher is full of paper Remove the paper from the saddle stitch tray of the finisher READY CHECK SADDLE STITCH STAPLER Staple jam ha...

Page 14: ... straight Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the messages press the FUNCTION CLEAR button twice E...

Page 15: ...ch Waste The Hole Punch Unit dust bin is full Remove the paper punchings P 77 Cleaning the Hole Punch Dust Bin DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the department has reached 0 For details of setting the quota ask your administrator Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out...

Page 16: ... unit P 22 5 Bypass tray P 21 6 Drawer feeding portion P 18 7 Large Capacity Feeder P 19 or Paper Feed Pedestal both optional P 19 8 Paper transport path P 23 9 Drawers P 20 or drawer of the Large Capacity Feeder optional P 21 10 Job Separator Offset Tray or Bridge Kit all optional P 27 P 28 11 Hole Punch Unit optional P 29 P 33 P 40 P 43 12 Saddle stitch unit optional P 36 P 45 13 Finisher option...

Page 17: ... difficult to remove See also that no pieces of torn paper are left inside the equipment When the paper misfeed sign remains after removing the misfed paper Depending on the timing of the occurrence no misfed paper may be found where the paper misfeed sign indicates If the sign does not disappear after you have removed the misfed paper follow the steps as instructed on the touch panel Do not touch...

Page 18: ...nt between the size in a drawer or the bypass tray and the size registered in the equipment All the misfed paper has not been removed There is too much of a gap between the paper and the side or end guide in the drawer The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer Paper misfeed in the Reversing Automatic Document Feeder optional Lower 1 Open the...

Page 19: ...ersing Automatic Document Feeder optional Upper 1 Raise the lever and open the upper cover 2 Remove the original 3 Turn the inner green dial and remove the misfed original 4 Raise the green lever and open the transport guide 5 Raise the guide plate under the transport guide and remove the original under the guide plate 2 1 ...

Page 20: ...de 8 Lower the original feeder tray Paper misfeed in the drawer feeding portion 7 Raise the original feeder tray and remove the original under the tray 9 Close the upper cover 2 1 1 Open the feeder cover on the right side 2 Remove the misfed paper from the drawer and close the feeder cover ...

Page 21: ...Feeder optional Paper misfeed in the Paper Feed Pedestal optional If the paper is misfed on the cover side remove it as shown in the figure on the right 1 Open the feeder cover of the Large Capacity Feeder on the right 2 Remove the misfed paper and close the feeder cover 1 Open the feeder cover of the Paper Feed Pedestal on the right ...

Page 22: ...e the feeder cover 1 Open the paper source drawer and remove the misfed paper 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the drawer 2 1 e STUDIO456 Series e STUDIO306LP ...

Page 23: ...r of the Large Capacity Feeder and remove the misfed paper 2 Check that there is no folded curled paper or overloading and then close the drawer of the Large Capacity Feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 1 1 Move the green paper holding lever toward the outside The paper can now be removed 2 Pull out the misfed paper in ...

Page 24: ... unit carefully and then close the automatic duplexing unit 3 Place paper in the bypass tray again and then move the green paper holding lever toward the inside If a sheet of paper is stained folded or torn replace it with a new one 2 1 1 Open the automatic duplexing unit on the right 2 Remove paper misfed on the paper transport path above the fuser unit Only for e STUDIO356 456 3 While holding th...

Page 25: ...ingers be caught between the equipment and the duplexing unit or automatic duplexing unit This could injure you 3 Close the automatic duplexing unit 1 Open the automatic duplexing unit on the right 2 Open the transport guide toward you and remove the misfed paper Be sure not to touch the photoconductive drum when removing the misfed paper This could stain copy images ...

Page 26: ...could cause you to get your hand injured in the machine e STUDIO256 356 456 506 1 Open the automatic duplexing unit on the right 2 Press down the two green fuser pressure release levers until they stop The fuser pressure release levers will automatically return to their original position when the automatic duplexing unit is closed 3 Open the transport guide holding the green knob and then release ...

Page 27: ...ose the automatic duplexing unit 4 Remove the paper from the exit section 5 When the finisher optional is installed open the Bridge Kit cover while holding the handle 6 Remove the misfed paper 7 When the finisher is installed close the Bridge Kit cover 8 Close the transport guide holding the green knob ...

Page 28: ...O306 LP 1 Open the automatic duplexing unit on the right 2 Open the transport guide holding the green knob 3 Turn the green dial upward and move the paper upward 4 Remove the paper from the exit section 5 Turn the green dial downward and move the paper downward to remove ...

Page 29: ...b Separator installed However it does not apply to e STUDIO356 456 506 with the Job Separator installed Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit This could injure you Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured...

Page 30: ...Paper misfeed in the Bridge Kit optional 3 Close the Bridge Kit cover 3 Remove the misfed paper 1 Open the cover holding the handle of the Bridge Kit 2 Remove the misfed paper inside the Bridge Unit If the misfed paper cannot be removed because the right side is caught by the fuser unit follow the steps on P 24 Paper misfeed in the fuser unit ...

Page 31: ...he Hole Punch Unit MJ 6103 both optional Paper misfeed in the upper receiving tray 1 Raise the lever and open the upper receiving tray of the finisher 2 Remove the misfed paper 3 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit MJ 6103 is installed proceed to step 5 4 Remove the misfed paper Proceed to step 8 2 1 ...

Page 32: ...sfed paper out 7 Close the Hole Punch Unit cover 9 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray can also be closed by pressing the right side of th...

Page 33: ...y 1 Raise the lever and open the upper receiving tray of the finisher 2 Remove the misfed paper 3 Lower the shutter of the paper exit portion and remove the paper 4 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit MJ 6103 is installed proceed to step 6 5 Remove the misfed paper Proceed to step 9 2 1 2 1 ...

Page 34: ...er out 8 Close the Hole Punch Unit cover 10 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be closed by pressing the right s...

Page 35: ...nisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 1 Raise the lever and open the upper receiving tray of the finisher 2 Open the cover of the Hole Punch Unit when it is installed 3 Open the front cover of the finisher 4 Remove the misfed paper from the right or left 5 Open the cover holding the handle of the Bridge Unit 2 1 ...

Page 36: ...se the cover of the Bridge Unit 6 Remove the misfed paper inside the Bridge Unit 8 Lower the shutter of the paper exit portion and remove the paper 10 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finishe...

Page 37: ...r Misfeed 35 1 TROUBLESHOOTING FOR THE HARDWARE The upper receiving tray of the finisher can also be closed by pressing the right side of the lever 11 Close the cover of the Hole Punch Unit when it is installed 12 Close the front cover of the finisher ...

Page 38: ...h Finisher MJ 1106 optional 1 Remove the misfed paper from the exit side of the Saddle Stitch unit 2 Open the front cover of the finisher 3 Holding the green knob move the guide to the right 4 Raise the lever and open the upper receiving tray of the finisher 5 Open the cover of the Hole Punch Unit when it is installed 2 1 ...

Page 39: ...the location where the misfeeding occurs In this case follow step 7 7 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be clos...

Page 40: ...aper Misfeed 9 Holding the green knob return the guide to the left 10 Pull out the Saddle Stitch unit until it stops 11 Open the transport guide on the right side 12 Remove the misfed paper 13 Remove the paper from the inside of the Saddle Stitch unit ...

Page 41: ...r Misfeed 39 1 TROUBLESHOOTING FOR THE HARDWARE 14 Close the transport guide 15 Holding both green knobs with your fingers open the transport guide on the left 16 Lower the two green levers 17 Remove the paper 18 Raise the two green levers 1 1 2 2 2 2 ...

Page 42: ...both optional 19 Holding both green knobs with your fingers close the transport guide on the left 20 Return the Saddle Stitch unit to its original position 21 Close the cover of the Hole Punch Unit when it is installed 22 Close the front cover of the finisher 1 1 1 Lift up the control panel and then open the front cover of the finisher 2 1 ...

Page 43: ...ll down the green lever on the right hand unit of the finisher The paper exit of the equipment opens 4 Turn the green dial clockwise to send the paper and remove it 5 Return the green lever to its original position 6 When the Hole Punch Unit is installed and used for punching holes while pulling the green dial toward you turn it to align the yellow marks on the parts 2 1 2 1 2 1 ...

Page 44: ...kwise to remove the misfed paper 8 Turn the upper green dial clockwise to remove the misfed paper 9 Holding the green knob open the upper cover 10 Remove the misfed paper and then close the upper cover 11 While holding the green lever open the Hole Punch Unit to remove the misfed paper 2 1 2 1 2 1 3 1 2 ...

Page 45: ...oth optional 12 Return the Hole Punch Unit to its original position 13 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 14 Close the front cover of the finisher 1 Remove the misfed paper from the receiving tray section 2 Open the front cover of the finisher ...

Page 46: ...the triangle mark falls within the designated area of the label 4 Move the upper green lever to the right and remove the misfed paper 5 Return the lever to its original position 6 Open the upper cover of the finisher and remove the misfed paper 7 Close the upper cover of the finisher 2 1 2 1 ...

Page 47: ...it of the Saddle Stitch Finisher MJ 1033 optional 8 Close the front cover of the finisher 1 Remove the paper misfed on the saddle stitch tray in the lower left part of the finisher 2 Open the front cover of the finisher 3 Move the lower green lever to the right and remove the misfed paper 4 Return the lever to its original position 2 1 ...

Page 48: ... drawer N Check the direction or size of the paper or Check paper size setting on control panel for Bypass Check the direction or size of the paper appears on the touch panel In this case just clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred P 47 Misfeed when maki...

Page 49: ...misfeed following the guidance shown on the touch panel 3 Close all the drawers or covers 2 Open the paper source drawer check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the drawer e STUDIO456 Series e STUDIO306LP ...

Page 50: ... the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 6 Press the USER tab to enter the USER menu and press DRAWER 5 Press the USER FUNCTIONS button on the control panel ...

Page 51: ...ssage 8 Press the paper size button corresponding to the paper placed in the drawer and OK 9 Press the USER FUNCTIONS button to return to the basic menu and try copying or printing again Misfeed when making copies or prints using the bypass tray 1 Clear the paper misfeed following the guidance shown on the touch panel Then close all the covers ...

Page 52: ...ponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size 4 Try copying or printing again Misfeed when printing from the FAX 1 Pull out the drawer in which paper misfeeds occurred and remove all the paper f...

Page 53: ...guidance shown on the touch panel Then close all the drawers and covers Printing resumes 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the drawer e STUDIO456 Series e STUDIO306LP ...

Page 54: ... 52 Staple jam in the finisher P 58 Staple jam in the Saddle Stitch unit Staple jam in the finisher Finisher MJ 1101 MJ 1106 1 Open the front cover of the finisher An illustration of MJ 1101 is given in the right hand figure 2 Remove the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top ...

Page 55: ... 6 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 1 Lift up the control panel and then open th...

Page 56: ...ve the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge 5 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 6 Remove the top staple sheet 2 1 2 1 ...

Page 57: ...artridge and the staple case or the ones in the staple receiver 9 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 10 Return the Hole Punch Unit to its original position 11 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and thi...

Page 58: ...sher MJ 1033 12 Close the front cover of the finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet ...

Page 59: ...e the guide and return it to its original position 6 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge on the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Close the front cover of the finisher ...

Page 60: ...t cover of the finisher and pull out the Saddle Stitch unit until it stops 2 Remove the staple cartridge 3 Raise the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet 5 Holding the knob lower the guide and return it to its original position 2 1 2 1 ...

Page 61: ...sher MJ 1033 6 Fit the staple cartridge Insert the cartridge until it is caught by the latch and secured with a click 7 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 1 Open the left cover of the finisher 2 Remove the staple cartridge 3 Push the green lever up 1 2 1 2 ...

Page 62: ...le sheet left Do not touch the stapling area The actual needle point could cause you personal injury 6 Push the shutter knob down and return it to its original position 7 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 8 Close the left cover of the finisher 2 1 ...

Page 63: ...s out the message Install New toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure optimal printing performance we recommend that you use only genuine TOSHIBA toner cartridges For e STUDIO206L 256 306 356 456 e STUDIO256SE 306SE 356SE 456SE e STUDIO506 506SE ...

Page 64: ...1 TROUBLESHOOTING FOR THE HARDWARE 62 Replacing a Toner Cartridge For e STUDIO306LP ...

Page 65: ...ifies you when there is little toner remaining in the cartridge as well as notifying your authorized service representative automatically by remote service Image quality optimization function This function controls image quality according to the characteristics of the toner to be used and enables you to print images of an optimal quality If you are using a toner cartridge other than the one we rec...

Page 66: ...tridge Never attempt to incinerate toner cartridges Dispose of used toner cartridges in accordance with local regulations 4 Shake the new toner cartridge strongly with the label surface down to loosen the toner inside 5 Pull out the seal in the direction of the arrow 6 Insert the toner cartridge along the rail Insert the toner cartridge until it clicks 10 10 10 ...

Page 67: ...BLESHOOTING FOR THE HARDWARE 8 Close the front cover 7 Carefully pull the cleaner out until it comes to a stop and then carefully reinsert it straight into its original position Repeat this step a couple of times Check that the cleaning knob is fully inserted after cleaning ...

Page 68: ...Empty appears on the touch panel when there is not much toner left in a toner cartridge Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below 1 Press JOB STATUS 2 Press the TONER tab ...

Page 69: ...ner Cartridge 67 1 TROUBLESHOOTING FOR THE HARDWARE 3 Press REPLACE TONER CARTRIDGE 4 To replace a toner cartridge press YES To cancel press NO 5 Replace the toner cartridge See P 61 Replacing a Toner Cartridge for the correct procedure 6 Press FINISH ...

Page 70: ...ddle Stitch unit staples Refilling finisher staples Finisher MJ 1101 MJ 1106 1 Open the front cover of the finisher An illustration of MJ 1101 is given in the right hand figure 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 4 Fit a new staple case on the staple cartridge Push the s...

Page 71: ... the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the ...

Page 72: ...y staple case while pushing both sides as shown in the figure 6 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 7 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Return the Hole Punch Unit to its original position ...

Page 73: ... position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 10 Close the front cover of the finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure ...

Page 74: ... the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 5 Fit the staple cartridge into the stapler Insert the staple cartridge until it is caught by the latch and fixed with a click 6 Close the front cover of the finisher 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops ...

Page 75: ... of the cartridge The transparent cover of the cartridge is lifted 4 After the transparent cover is lifted take the empty staple case out of the cartridge 5 Fit the new staple case into the staple cartridge Insert it to the rear until it clicks In this step do not remove the seal bundling the staples 6 Press down the transparent cover of the cartridge Press it down until it clicks 2 1 2 1 2 1 ...

Page 76: ... bundling the staples 8 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 9 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 1 Open the left cover of the finisher 2 Remove the staple cartridge 1 2 1 2 ...

Page 77: ...HOOTING FOR THE HARDWARE 3 Pull out straight the stopper holding the staples of the new staple cartridge 4 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 5 Close the left cover of the finisher ...

Page 78: ...copied image Clean the charger following the procedure below 3 Close the front cover 1 Open the front cover of the equipment 2 Carefully pull the cleaner out until it comes to a stop and then carefully reinsert it straight into its original position Repeat this step a couple of times Check that the cleaning knob is fully inserted after cleaning ...

Page 79: ...ocedure below Hole Punch Unit MJ 6103 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the Hole Punch Unit cover Hole Punch Unit MJ 6007 1 Open the Hole Punch Unit cover 2 Pull out the hole punch dust bin 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 2 1 2 1 ...

Page 80: ...hile pushing the green lever 4 After moving the hole punch dust bin to the left pull it toward you 6 Push back in the hole punch dust bin 7 Return the Hole Punch Unit to its original position 8 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 2 1 ...

Page 81: ...h Dust Bin 79 1 TROUBLESHOOTING FOR THE HARDWARE Hole Punch Unit MJ 6008 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the front cover of the finisher 1 Open the front cover of the finisher 2 Pull out the hole punch dust bin ...

Page 82: ... the alignment of the printed sheets use the exit support tray unless a large number of sheets are printed When an optional finisher or Job Separator is installed in the equipment do not remove the exit support tray e STUDIO206L 256 306 in which the Offset Tray or Job Separator is installed has no exit support tray Removing the exit support tray Installing the exit support tray 1 Place your finger...

Page 83: ...2 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output Copying Problems 82 ...

Page 84: ...tic Document Feeder optional is not fully lowered Lower them fully to block the outside light The original glass platen sheet scanning area and guide are stained Clean them P 128 Regular Maintenance The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a transparent origin...

Page 85: ...l direction The charger is stained Clean the charger P 76 Cleaning the Charger Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them P 128 Regular Maintenance The charger is stained Clean the charger P 76 Cleaning the Charger Problem Description Cause Corrective Action ...

Page 86: ......

Page 87: ...blems 88 Cannot print port setting problems 88 Cannot print SNMP Community Name problems 88 Command line options not processed 88 Retrieval of printer configuration failed 89 Cannot change settings on the Device Settings tab 89 Network Connection Problems 90 Cannot print with the equipment network connection problems 90 Cannot print with SMB print 90 Cannot print properly with AppleTalk print 90 C...

Page 88: ...cing paper on the bypass tray 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing starts Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image ma...

Page 89: ...ete it either way below is required Contact the administrator of the equipment Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide Log on to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide Printing a document including many graphic...

Page 90: ... from the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Cannot print SNMP Community Name problems Problem Description I cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings Equipment TCP IP port ...

Page 91: ...em Description The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log on with the Administrator No Check Yes No Corrective Action 1 Is the equipment turned on Next Step Turn on the equipment 2 Can you connect the computer to ...

Page 92: ...ead Cannot print properly with AppleTalk print Problem Description Text will be printed as striped lines for an email message Some text is not printed in a document When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead No Check Yes No Corrective Action 1 Hav...

Page 93: ...ou have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs output properly Next Step Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the hardware configuration Next Step If not delete the job install th...

Page 94: ...er settings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative Also refer to the Printing Guide for more information on resolving output errors caused by software settings No ...

Page 95: ...ANNING This chapter describes how to troubleshoot the problems of scanning Scanning Problems 94 Cannot E mail my scans 94 Cannot find the data saved in the shared folder 94 Cannot perform scanning from a PC with Office 2013 94 ...

Page 96: ... a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action For Windows OS search the network for the equipment using the search function of Explorer The data are stored in the equipment s shared folder named FILE_SHARE For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x or ear...

Page 97: ...bes how to troubleshoot the problems on e Filing e Filing Web Utility Problems 96 e Filing Web Utility terminates the session 96 Numerous sub windows repeatedly appear 96 Displaying the items in the Contents Frame takes a long time 96 Error messages 97 ...

Page 98: ...your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed Nu...

Page 99: ...on or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been rea...

Page 100: ...ument is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later Message Corrective Action ...

Page 101: ...el disabled after LDAP search 103 LDAP authentication takes a long time 103 Printing Problems Network Related 104 SMB print in a Windows operating system environment 104 Raw TCP or LPR print in a Windows operating system environment 104 IPP print in a Windows operating system environment 105 Novell print in a NetWare environment 105 Macintosh environment 106 UNIX Linux environment 106 Network Fax ...

Page 102: ...he equipment Next Step Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device 3 Can you locate other computers connected to the same network Next Step Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment 4 Check the link LED activity on the ...

Page 103: ...stem If your network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step See the vendor s website for information about product updates and technical supports 4 Print an NIC Configuration page from the equipment Does the equipment support the same protocol as the network Next Step Configure the proper protocol 5 Change the pro...

Page 104: ...he equipment respond to the ping End Next Step 5 Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step Contact your local network specialist for a valid IP address for the equipment 6 Can you ping to another computer within the same network Next Step Check the computer s protocol settings t...

Page 105: ...thentication on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step Confirm that the LDAP server is correctly running 2 Is the LDAP server setting correctly set End Enter the correct LDAP setting Re enter the correct password carefully because...

Page 106: ...n IPv4 is supported Set up the WINS server address correctly or enter 0 0 0 0 for the WINS server address to disable the WINS service When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide 5 When IPv4 is supported If the client computers are located in different segments is the WINS service correctly provided Next Step When IPv4 is supported Set up the WINS serve...

Page 107: ...not print with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct frame type selected Next Step Set up the IPX SPX correctly 2 If applicable did you successfully set up queue based print Next Step Set up the NetWare server properly 3 Did you configure the equipment for a NetWare connection Next Step Set up the NetWare netw...

Page 108: ...intosh technical support No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step Set up the IP address correctly 2 Is the LPR LPD print correctly set Next Step Set up the LPD print service correctly 3 Did you successfully install the UNIX Linux filters Next Step Refer to the Software Installation Guide to install UNIX Linux filters 4 Did you successfully create an...

Page 109: ...r driver the end user did not choose the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Select Use Existing ...

Page 110: ...cedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities User Documentation DVD or download it from this equipment N W Fax Driver General Errors Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corr...

Page 111: ...lem description In a N W Fax driver which is set to the IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less ...

Page 112: ...re Problem Description I cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed ...

Page 113: ...er describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab 112 Error Messages 114 Error Codes 116 Error codes on print jobs 116 Error codes on transmission and reception 117 Error codes on scan jobs 119 ...

Page 114: ...eed to remove paper from the receiving tray of the Finisher You need to remove the staples jammed in the Finisher P 52 Staple jam in the finisher You need to remove the staples jammed in the Saddle Stitch unit P 58 Staple jam in the Saddle Stitch unit You need to clear the hole punch paper bits from the Hole Punch Unit P 77 Cleaning the Hole Punch Dust Bin The recommended toner cartridge is not be...

Page 115: ...o paper is left in a drawer Refer to the Copying Guide Paper Misfeed This icon indicates a paper misfeed occurred It also indicates the location of the paper misfeed P 14 Clearing a Paper Misfeed Staples Empty This icon indicates no staples are left in the Finisher P 68 Refilling With Staples Call for Service Contact your service representative to have the equipment inspected ...

Page 116: ...ower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Please Remove Paper Remove the paper from the tray Lower Tray Paper Full Please Remove Paper Remove the paper from the tr...

Page 117: ...r cartridge Magenta Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Yellow Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner bottle cover Confirm the waste toner box is securely attached and close the waste toner box cover Close duplexing unit cover Close the duplexing...

Page 118: ... number of prints specified in department management has become 0 Perform initialization 4121 Job cancellation due to the external counter error 1 Put in a coin and perform printing again 2 Insert a card and perform printing again or contact your administrator 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again 4211 Printing data storin...

Page 119: ...up Security Code etc and check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Reattempt the communications 0053 Security Mismatch in Relay or Mail Box transmission Confirm the remote party s Security Code system password and your setup 00B0 00B500C0 00C400D0 00D2 Signal Error or Line Condition Error Reattem...

Page 120: ...correctly set 1C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 1CC0 Job canceled The job was canceled 1CC1 Power failure Check whether the power cable is connected properly and is inserted securely Check whether the power voltage is unstable 3A10 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 Email process error Ask...

Page 121: ...e is connected to the server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are set correctly 3E40 POP3 login type error Ask your administrator whether the POP3 login type Auto POP3 APOP is set correctly 3F10 3F20 File I O error Ask the sender to resend the Email If the error still occurs contact your service representative Error Code Problem Description Corre...

Page 122: ...al mail address 2C6C Invalid address specified in To field Make sure that there is no unpermitted character in the Destination mail address Delete any unpermitted character and reset the appropriate Destination mail address then try again 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled 2C71 SMTP authentication error Confirm that the login name and pass...

Page 123: ...work folder is shared in your network and try scanning again If the error still persists ask your administrator to check whether the IP address or path of the server is correct Also make sure that the server is operating properly 2D63 Specified network path is invalid Check destination path Make sure that you specify the correct network folder and try scanning again 2D64 Log on to file server fail...

Page 124: ...rsists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Cr...

Page 125: ...ut Try printing again If the error still persists contact your service representative 2B71 The storage period of e Filing documents will expire Check whether any necessary documents are stored in e Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of space Delete all unnecessary documents in e Filing 2B90 Insufficient memory Turn the power OFF...

Page 126: ...em job again If the error still persists contact your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privile...

Page 127: ... tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment 126 General operations 126 Originals and paper 127 Regular Maintenance 128 ...

Page 128: ...anel is dim The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to the MFP Management Guide The button does not respond to my operation Saving energy Press START button appears on the touch panel The equipment is in the energy saving mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode Refer to the Quick S...

Page 129: ...en the paper and the side guide or the end guide not to take much space If the thick paper is misfed take a little space between the paper and the side guide For details refer to Chapter 1 of the Copying Guide Hidden misfed paper has not been removed Check the sign again on the touch panel to see where the misfeed occurred P 14 Clearing a Paper Misfeed Two or more sheets of paper are fed together ...

Page 130: ...ace of the long rectangular glass 2 Original glass Wipe it with a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining Clea...

Page 131: ...r 107 Novell print 105 P Paper misfeed 14 caused by a wrong paper size setting 46 locating 14 occurs frequently 16 tips on removing the misfed paper 15 Paper misfeed clearing automatic duplexing unit 22 Bridge Kit 28 bypass tray 21 drawer feeding portion 18 drawer of the Large Capacity Feeder 21 drawers 20 Finisher MJ 1101 and Hole Punch Unit MJ 6103 29 fuser unit 24 Inner Finisher MJ 1032 and Hol...

Page 132: ...Stitch finisher MJ 1106 58 Saddle Stitch unit 58 Staples refilling 68 Finisher MJ 1101 MJ 1106 68 Inner Finisher MJ 1032 69 Saddle Stitch Finisher MJ 1033 71 74 Saddle Stitch finisher MJ 1106 72 Saddle Stitch unit 72 Super Sleep mode 126 T Toner cartridge Near Empty message 66 Toner cartridge replacing 61 U User information 126 ...

Page 133: ...DP 2095 2530 3020 3590 4590 5010 DP 3030 OME110056E0 ...

Page 134: ...1 11 1 OSAKI SHINAGAWA KU TOKYO 141 8562 JAPAN MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide 2011 2013 TOSHIBA TEC CORPORATION All rights reserved R110620K0305 TTEC Ver05 F 2013 11 ...

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