Toshiba e-STUDIO, Troubleshooting Manual

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
116 Error Codes
Error Codes
TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are
shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an
error you might encounter.
Error codes concerning color printing are displayed only on MFPs and copiers that support color printing.
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error
code on the touch panel.

Error codes on print jobs
Error Code Problem Description Corrective Action
4011 Job canceled The job was canceled.
4021
Power failure Check whether the power cable is connected properly and is inserted
securely.
4031 HDD full error Delete unnecessary private print jobs and invalid department print jobs.
4041
User authentication error The user performing the printing has not been authenticated or
registered. Perform user authentication or user registration.
4042
Department code authentication error Check the information about the department code registered in this
equipment.
4045
There is something wrong with the
connection with the LDAP server or its
authority setting. Ask your LDAP server administrator about it.
4111
The number of prints has become “0” The number of prints specified in department and user management has
become “0” at the same time. Set the number again or perform
initialization.
4112
The number of prints has become “0” The number of prints specified in user management has become “0”. Set
the number again or perform initialization.
4113
The number of prints has become “0” The number of prints specified in department management has become
"0". Perform initialization.
4121
Job cancellation due to the external
counter error 1. Put in a coin and perform printing again.
2. Insert a card and perform printing again or contact your administrator.
3. Insert the Key Counter and perform printing again.
4. Clear the Schedule Print setting and perform printing again.
4211
Printing data storing limitation error Printing with the data being stored to the HDD temporarily (Proof print,
Private print, Scheduled print, etc.) cannot be performed. Use normal
printing.
4212
e-Filing storing limitation error Printing with the data being stored to the HDD (print and e-Filing, print to
e-Filing, etc.) cannot be performed. Use normal printing.
4213
File storing limitation error The file storing function is set to “disabled”. Check the setting of the
equipment.
4214
Fax/iFax transmission failure The Fax/iFax transmission or N/W-Fax/iFax function is set to “disabled”.
Check the setting of the equipment.
4221
Private-print-only error Jobs other than Private printing cannot be printed. Perform Private
printing.
4241 No Printer Kit/Printer Kit expired Install the Printer Kit or Printer/Scanner Kit correctly before printing.
Please register if the trial period of the Printer Kit or Printer/Scanner Kit
has expired.
4242 No Scanner Kit/Scanner Kit expired Although the Printer Kit is installed, the Scanner Kit is not installed;
therefore, the Internet Fax function and Save as file function using the N/
W-Fax driver are not available. Install the Scanner Kit correctly and try
again.
Please register if the trial period of the Scanner Kit has expired.
4311
No authority to execute a job The user has not been authorized to perform this operation. Ask your
administrator.
4312
Not authorized to store a file The user has not been authorized to perform this operation. Ask your
administrator.