33
Toshiba
13-2.Trouble with Web Screen
13-2-1. Takes long time to display.
13-2-2. Improperly returns to the logon screen.
13-2-3. After logon, the dialog message “No response from the
server.” appears.
13-2-4. After logon, the dialog message “The system is stopping.”
appears.
13-2-5. After logon, the dialog message “The system is being
prepared.” appears.
No.
Cause
Solution
1
The network is busy.
Connection via an intra-company LAN may slow the Web screen display due
to a busy network. Use the system during off-peak hours of network use, or
use a dedicated network to connect a PC with the controller.
If a 10 BASE switching HUB is used, replace it with a 100 BASE switching
HUB.
2
PC performance has degraded.
If some application programs are operating other than the browser, the PC
performance may degrade. Close the operating applications other than the
browser, and check if the PC performance improves.
3
Trouble due to the browser.
The supported browsers are Internet Explorer 6.0, 7.0 and 8.0 and Firefox
2.0, 3.0, 3.5 and 3.6. If a browser other than these browsers is used, the
contents may not be displayed properly. Use one of the supported browsers
to see the contents.
4
Other users are also accessing the controller.
If other users are performing schedule setting or other operation, the display
switching may slow down. Wait for a while, and access to the controller again.
5
The controller is writing a file.
The controller regularly writes a file for electricity distribution. The display
may slow down during the writing process.
No.
Cause
Solution
1
The controller performance has degraded.
If the controller is accessed from a browser while the controller internal
processing is in progress, the controller performance degrades. To prioritize
controller internal processing (writing a file or giving instruction to an air
conditioner), the system once stops the access from the browser. Log on
again.
No.
Cause
Solution
1
The controller is not turned on.
Turn on the controller. Wait for 5 minutes and logon again.
2
The HUB is not turned on.
Turn on the HUB and log on again.
3
The LAN cable is not connected.
Check that the LAN cable is inserted into the controller and PC and connect
them.
After that, Log on again.
4
The controller has freezed.
Turn off the controller and wait about 30 seconds. Turn it on again, then
access from the browser software after 5 minutes.
5
The controller does not work.
Check that the controller and HUB are turned on.
Check that the LAN cable is connected.
Check that the LED of the controller LAN connector is lit.
* If the LED of the LAN connector does not illuminate, the controller is
defective. It needs to be repaired.
6
The PC is malfunctioning.
Restart the PC and check again if it works.
Replace the PC and check again if it works.
7
The LAN cable is defective.
Replace the LAN cable and check again if it works.
+00A10-026_01EN.book Page 33 Monday, February 14, 2011 2:46 PM
