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Toshiba
13-2-6. After logon, the dialog message “Login has been disabled.”
appears.
13-2-7. The buttons or other elements are not displayed.
13-2-8. The screen does not switch or takes long time to switch.
13-2-9. The name of floor, tenant, area, or air conditioner is not
properly displayed.
No.
Cause
Solution
1
The user account has been deleted.
The message appears if the user account used for the logon is deleted. Log
on with another user account.
No.
Cause
Solution
1
Trouble due to browsers.
The supported browsers are Internet Explorer 6.0, 7.0 and 8.0 and Firefox
2.0, 3.0, 3.5 and 3.6. If a browser other than these browsers is used, the
contents may not be displayed properly. Use one of the supported browsers
to see the contents.
2
The controller performance has degraded.
If the controller is accessed from a browser while the controller internal
processing is in progress, the controller performance degrades. To prioritize
controller internal processing (writing a file or giving instruction to an air
conditioner), the system once stops the access from the browser. At this time,
the browser may fail to display buttons or other elements.
The missing GUI elements can be displayed by refreshing the browser
window.
For Internet Explorer, click [View] and then [Refresh]. For Firefox, click [View]
and then [Reload].
3
The network is busy.
Connection via an intra-company LAN may slow screen display due to a busy
network, possibly causing the display failure of those elements. Use the
system during off-peak hours of network use, or use a dedicated network to
connect a PC with the controller.
If a 10 BASE switching HUB is used, replace it with a 100 BASE switching
HUB.
The missing GUI elements can be displayed by refreshing the browser
window.
For Internet Explorer, click [View] and then [Refresh]. For Firefox, click [View]
and then [Reload].
4
The PC performance has degraded.
If some application programs are operating other than the browser, the PC
performance may degrade. Close the applications in operation other than the
browser, and check if the PC performance improves.
No.
Cause
Solution
1
Operating schedule is displayed and set.
If many operating schedules are displayed and set, switching the screen
takes long time after the operating schedules are set. After selecting a zone
of the air conditioner, perform “Change Operating Schedule” to reduce the
number of operating schedules performed at a time, and then display and set
the schedules.
2
The alarm history list is displayed.
If many alarms are to be displayed, the display takes long time. Wait for the
list to be displayed without performing any operation.
No.
Cause
Solution
1
The inputs in the setting file are incorrect.
Correct the name in the setting file, and upload the file to the controller.
+00A10-026_01EN.book Page 34 Monday, February 14, 2011 2:46 PM
