TiVo Roamio OTA, Manual

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85
Troubleshooting
6
• Is your TiVo service account up to date? Check your account
status on the System Information screen (from the TiVo
Central screen, select ‘Settings & Messages,’ then ‘System
Information’). If your account is suspended or closed and you
wish to re-activate it, go to
tivo.com/manage , or refer to
Getting more info for TiVo Customer Support contact
information and give us a call.
I can’t search for shows. The TiVo Roamio says it is
organizing program information.
• Your TiVo Roamio may not have all its program information
yet. The first time you go through Guided Setup, the TiVo
Roamio downloads some program information from the TiVo
service. More program information becomes available after
the next time the TiVo Roamio connects to the TiVo service.
After 24 hours, full information (up to 2 weeks) is available.
• If the TiVo Roamio loses power while it is organizing program
information, the organizing process will stop until the TiVo
Roamio makes a successful connection to the TiVo service,
and then will start again. If your TiVo Roamio lost power while
it was organizing program information, you can get it to start
organizing again by starting a connection to the TiVo service.
See
Connecting to the TiVo service .
What happens if a live event I have scheduled to
record goes into overtime?
• If the TiVo service detects that a recording you’re setting up is
of a live show (like a sporting event or an awards show) you’ll
see a message asking whether you’d like to add more time at
the end of the recording, just in case it goes into overtime.
• If you are watching a show while it’s being recorded, you can
add extra recording time from the Recording Options screen.
See
Extending live recordings .
Is there a way to record a show that will not be
aired for weeks or months?
• Create an auto-recording WishList
®
search for shows that are
not yet listed in the guide. See Creating WishList® searches
for more.
• If you know the date, time, and channel on which the show
will air, you can create a manual recording to record it.
Why wasn’t my show recorded?
• Make sure the TiVoRoamio is connecting to the TiVo service.
See Connecting to the TiVo service .
• View your History for an explanation of why the show did not
record. History is the first selection in the To Do List (see
Viewing recording history ). Here are some reasons why a
show may not have recorded:
• When OnePass searches and other repeating recordings
conflict, shows are recorded according to their priority in
the OnePass Manager. See
Using the OnePass Manager .
• If the show was a rerun, your OnePass recording may be
set to record First Run Only shows.