TiVo Roamio OTA, Manual

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78
Troubleshooting
6
Getting more info
TiVo is dedicated to providing you with quality information and
customer service. Got a question? Here’s how you’ll always be
able to find answers:
1. Use this chapter. This chapter contains answers to some of
the most common questions customers have while getting
started with the TiVo
®
service.
2. Use the help screens on your TiVo Roamio. For general
troubleshooting, go to the TiVo Central ® screen and select
‘Settings & Messages,’ then ‘Help.’
3. Get how-to information online. You’ll always find the latest
information about what you can do with your TiVoRoamio
online at
tivo.com .
4. Use online support. Visit TiVo Customer Support online at
tivo.com/support . If you have issues with missing channels,
incorrect channels, or other channel lineup issues,
visit
tivo.com/lineup .
5. Call Customer Support. If you still have questions, contact a
TiVo Customer Support agent by calling 1-877-367-8486 (1-
877-FOR-TIVO).
Connecting your TiVo Roamio
I don’t see the Welcome screen when I plug in my
TiVo Roamio for the first time.
• Make sure cables are connected from the OUT jack of one
device to the IN jack of the next. Never connect OUT to OUT
or IN to IN.
• Make sure your TV is displaying the appropriate video source.
Use the Input, Source, or TV/Video button on your TV’s
remote to change video sources. If you are having trouble
changing the video source, refer to your TV owner’s manual.
• On the TiVo Roamio Plus and Roamio Pro, try pressing the
RESOLUTION button on the DVR’s back panel several times,
cycling through the various video formats.
• If your TiVo Roamio is connected to an A/V receiver, and you
are having trouble finding the correct input, try connecting
the TiVo Roamio directly to the TV instead.
• The cables you are using to connect your TiVo Roamio to
your TV or other equipment may be damaged or defective.
Try using cables that you know are working properly.