Energy Intelligence (EI)
Residential Solar Solution
EU Installation Manual
Page 1: ...Energy Intelligence EI Residential Solar Solution EU Installation Manual ...
Page 2: ... MERCHANTABILITY OTHER THAN THOSE SPECIFICALLY SET OUT IN ANY EXISTING CONTRACT BETWEEN THE PARTIES ANY SUCH CONTRACT STATES THE ENTIRE OBLIGATION OF TIGO THE CONTENTS OF THIS DOCUMENT SHALL NOT BECOME PART OF OR MODIFY ANY CONTRACT BETWEEN THE PARTIES In no event will Tigo be responsible to the purchaser or user in contract in tort including negligence strict liability or otherwise for any specia...
Page 3: ...nd Mount the System Bracket 12 Install the Inverter 14 Install the Link 15 Install TS4 MLPE 21 Install the Tigo Access Point TAP 23 Install the BMS 25 Connect Batteries 27 Commissioning 30 Check Connections 30 Power On the System 30 Run the Tigo Energy Intelligence App 31 Set System Info 31 Select Equipment 32 Configure Layout 36 Configure Communication 39 Set Up System Access 40 Complete Commissi...
Page 4: ...Power Off the System 43 Decommissioning 43 Maintenance 43 Error Codes 44 Inverter Codes 44 Battery Codes 46 Specifications 47 Warranty 47 Customer Support 48 ...
Page 5: ...n for communications and AC DC wiring TS4 MLPE Tigo s module level power electronic MLPE components optimize solar module performance and provide module level monitoring and rapid safety shutdown A Tigo Access Point TAP enables wireless communication with TS4 components with a wired connection to the inverter Battery management system BMS The BMS component provides protection internal monitoring a...
Page 6: ...e stranded conductors Unused conduit openings must be properly sealed Connected conduit must use appropriate fittings Tigo EI product enclosures are rated IP65 Always wear appropriate PPE and use insulated tools These safety symbols appear in the manual A hazardous situation which could result in serious injury or loss of life A hazardous situation which could result in minor or moderate injury an...
Page 7: ...the right of the main cabinet Locate EI components In a well ventilated easily accessible location On a flat surface against a solid wall without tilt Sheltered from direct sunlight and precipitation The ambient temperature should be below 50 C Away from antennas or other sources of strong electromechanical interference Above potential flooding With a minimum 300mm clearance around the top and sid...
Page 8: ...Pre Installation Wiring Overview EI Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 4 Wiring Overview Single Phase AC Connections ...
Page 9: ...Pre Installation Wiring Overview EI Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 5 Single Phase DC Connections ...
Page 10: ...Pre Installation Wiring Overview EI Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 6 Three Phase AC Connections ...
Page 11: ...Pre Installation Wiring Overview EI Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 7 Three Phase DC Connections ...
Page 12: ...allation Wiring Overview EI Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 8 Earthing The EI solution requires TN C S or TT C S earthing It does not support IT earthing ...
Page 13: ...ery components and accessories BMS BMS module BMS to inverter charging cable 2 0 m BMS to inverter charging cable 2 0 m BNS to battery module power cable 120 mm BMS communication cable 2 2 m COMM communication cable 200 mm Tightening wrench Wall mounting bracket M5 screws 4 Flat washers 2 Grounding wire 150 mm Lag bolts 2 Wall anchors 2 Wire protectors 2 Mounting base Safety manual Battery Battery...
Page 14: ...cable 2500 mm optional An EI system includes up to four batteries The default configuration is to stack one or two batteries directly below the inverter link and BMS components Because connections are on the right side of battery enclosures additional batteries are most conveniently stacked to the right of the main cabinet To position one or more batteries 1 Place the battery base 20mm from the wa...
Page 15: ...of the battery and the wall Ensure 20mm clearance between the wall and the battery enclosure 4 If installing an additional battery use two M4 screws to secure it on the left and right sides of the bottom battery 5 If installing one or more batteries to the right of the main rack install a base 6 Install two cover brackets on the top most battery place the top cover on the battery and press down ...
Page 16: ...n the inverter and link packages EI Inverter package horizontal inverter plate EI Link package vertical link plate horizontal link plate and vertical BMS plate single phase only To assemble the system bracket use M5 screws found in the inverter accessory box 1 Attach the horizontal inverter plate onto the vertical link plate The vertical plate will rest against the wall 2 Attach the link horizonta...
Page 17: ...tach the system bracket to the already installed battery bracket 2 Mount the system bracket to the wall using appropriate mounting hardware at the locations shown in the diagram Ensure the vertical plates are plumb and the brackets are level Three phase Mount the system bracket so that the bottom of the horizontal link plate has at least 455mm clearance above the floor or top of the battery ...
Page 18: ...ackage includes Inverter single or three phase Inverter horizontal mounting plate Wall anchor washer and lag bolt 3 M5 inner hex screw Waterproof RJ45 connectors 2 spares RJ45 terminals 3 three phase only Battery power cable connectors 2 Safety manual Quick Start Guide To install the inverter slide it onto the horizontal inverter plate and secure it using an M5 screw ...
Page 19: ... 2 Earthing wire Quick Start Guide Horizontal link mounting plate Vertical link mounting plate Vertical BMS plate Waterproof RJ45 connector spare 3 CCA antenna Tigo Access Point TAP The three phase EI Link package includes Link module Vertical link mounting plate Horizontal link mounting plate 6mm ferrules 8 Flange nuts 2 Wall anchor washer and lag bolt 2 16mm earthing terminal 16mm ferrules 10 Ru...
Page 20: ... the inverter 1 Crimp ends of all unterminated conductors with ferrules and earthing terminals and torque to 1 5Nm 2 Slide the link onto the horizontal link plate and secure it using an M5 screw 3 Connect the preinstalled inverter earthing cable to the link 4 Connect the COM and CT cables to their respective connections on the bottom of the inverter and the link ...
Page 21: ... tigoenergy com support tigoenergy com 17 5 Remove the link safety cover 6 Run the preinstalled EPS INV and GRID INV cables from the inverter through their respective ports on the bottom of the link Single phase Three phase 7 Connect the GRID INV earthing wire to the link earthing bar ...
Page 22: ...stallation Manual www tigoenergy com support tigoenergy com 18 To make link AC connections 1 Single phase Connect conductors from a breaker on the house main breaker panel to link grid terminals Three phase 2 Connect the GRID earthing wire to the link earthing bar ...
Page 23: ...goenergy com 19 3 Connect conductors from a breaker on the house breaker panel or backup load panel to the link LOAD terminals Single phase Three phase To connect PV strings to the link run the PV conductors through the link PV port and connect them to their respective PV and terminals Single phase Three phase ...
Page 24: ...allation Manual www tigoenergy com support tigoenergy com 20 To enable the Cloud Connect Advanced CCA data hub 1 If using WiFi screw the CCA antenna into the link 2 If using a wired network connection connect the cable to the Ethernet port on the bottom of the link ...
Page 25: ... the silver clips If using frameless modules remove the clips and bolt the TS4 directly to the PV rail with M8 bolts No additional earthing is required You must connect the shorter TS4 input leads to the PV modules first Failure to do so can damage the TS4 unit 2 Remove the barcode sticker on the TS4 and place it on the PV array map located at the end of the EI Inverter Quick Start Guide Ensure th...
Page 26: ...ution Installation Manual www tigoenergy com support tigoenergy com 22 3 Connect the longer set of TS4 output cables to the neighboring TS4 to create a string 4 For TS4 installation data specific to your Tigo MLPE TS4 A TS4 M etc scan the following QR code ...
Page 27: ...ons that may interfere with the TAP signal to other TS4 units in the array If the array has multiple roof planes you may need to install another TAP The TAP communicates directly with any TS4 within 10m Each TS4 can relay data to and from another TS4 within 10m The TAP can communicate with any TS4 within 35m To install a TAP using a T568B scheme CAT5 6 cable 1 Connect cable wires to the left side ...
Page 28: ...w tigoenergy com support tigoenergy com 24 2 Attach the TAP to the PV module the same way as the previous step for the TS4 For frameless modules remove the silver clips and bolt directly to the rail 3 Run the CAT5 6 cable to the link and connect the RJ45 plug to the TAP port on the bottom of the link ...
Page 29: ...d right side 3 Open the wire box doors on the right side of the BMS and the battery 4 Use the tightening tool to tighten connections and install ring protectors on knockouts To connect the BMS to the inverter 1 Strip 15mm of insulation off each of the battery charging cables found in the BMS box and crimp on their Phoenix Contact MC4 connectors 2 Connect one end of the prepared battery charging ca...
Page 30: ... Solar Solution Installation Manual www tigoenergy com support tigoenergy com 26 3 Connect one end of the BMS COM cable to the inverter BMS port and the other end to the BMS port labeled BMS Inverter BMS port for COM cable BMS port for COM cable ...
Page 31: ...om the BMS to the battery Torque to 2 5 NM To connect up to four batteries 1 Connect an earthing cable between all enclosures 2 Connect the shortest power cable between the BMS B port and the first battery B port The BMS B and B ports are in opposite positions than the battery B and B ports 3 Connect the longest power cable between the BMS B port and the last battery B port 4 Connect a power cable...
Page 32: ...Installation Connect Batteries EI Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 28 The following example shows a two battery setup Three battery setup ...
Page 33: ...Installation Connect Batteries EI Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 29 Four battery setup ...
Page 34: ...wering on the system double check Inverter link connections o CT o COMM o EPS INV o GRID INV AC DC connections to breaker panels Battery power and COM cables Earthing cables and connections Conduit attachments are sealed and bonded where necessary Unused conduit openings are fitted with waterproof caps provided or were left unopened The battery power switch and all other power sources connecting t...
Page 35: ... app for Android and iOS mobile devices enables easy system commissioning and provides comprehensive visibility into system and module performance Scan this QR code to download the app To run the Tigo EI app and commission the system carefully complete all the following steps If you want help contact Tigo support within the app or via support tigoenergy com Set System Info Select Equipment Configu...
Page 36: ...nfigure a new system 3 Enter the system name and turn on date and tap Next 4 Confirm your location and tap Create to save the system information Select Equipment 1 Tap Select Equipment 2 On the next screen tap the Add icon and then tap Scan The app will scan for EI components such as the inverter and battery You will enter some components manually 3 Tap Add ...
Page 37: ... Tap Internet Settings and connect to the customer s WiFi or Ethernet network You may need to drag the screen down to refresh the list of networks 5 Tap Inverter Settings enter the Grid Code and configure Advanced Options and tap Save 6 Configure AC Meter Battery Settings and Main Breaker Limit options 7 Tap and configure Batteries Meters options ...
Page 38: ...port tigoenergy com 34 8 Tap SCAN BARCODE FOR WARRANTY and use your smartphone camera to capture all equipment bar codes including the link You may scan either bar codes on enclosures or on boxes 9 Tap the back arrow and tap PV Modules to set up the PV array and Tigo TS4 devices 10 Edit inverter settings and tap ADD STRING ...
Page 39: ...gy com support tigoenergy com 35 11 Select a Manufacturer Model and PV Modules count and tap Save 12 Repeat these steps for as many strings as needed and tap Done 13 Review your entries and tap the back arrow 14 On the EI Setup Specify Inverter Details screen tap Done to return to the primary commissioning screen ...
Page 40: ...re Layout 1 Tap Configure Layout to map equipment items on a layout grid 2 Tap the inverter icon at the bottom of the screen and then tap a location in the layout grid to place it The numbers below the equipment icons show the number of devices placed on the grid over the number detected Once placed you may drag a device to adjust its location as needed ...
Page 41: ... Arrange the modules carefully to reflect their actual layout on a roof or field Tap a module to change its portrait landscape orientation 4 Choose a method to identify TS4 devices attached to PV modules If during installation you affixed barcode QR code stickers from each TS4 to the array map included in the EI Inverter Quick Start Guide you may use the Bulk Scan method If TS4s are still convenie...
Page 42: ...oenergy com 38 5 To use the Bulk Scan method tap Bulk Scan and take a photo of a completed TS4 array map If the array map is large and one photo does not successfully capture all labels repeat the process to take several smaller photos of the map 6 To scan TS4 labels individually tap a PV module in the layout grid and then tap Scan ...
Page 43: ...or landscape Tap a module repeatedly to alternate orientation 9 Tap the back arrow to return to the commissioning screen Configure Communication 1 Tap Configure Communication to enable Bluetooth communication for the Discovery process Ensure your smartphone has Bluetooth enabled but do not pair the inverter using your smartphone Settings Only pair using the Tigo EI app as shown in the following st...
Page 44: ...in the Tigo app The process may take up to 10 minutes depending on the strength of the internet connection 5 When finished the number of modules TAPs placed should match the numbers found For example 16 16 If not and the number is something like 14 16 check that all TS4s and TAPs are properly connected and that no TS4s are more than 10m from a TAP Then repeat the Discovery process Set Up System Ac...
Page 45: ...I Residential Solar Solution Installation Manual www tigoenergy com support tigoenergy com 41 Complete Commissioning Press and hold the inverter LCD Enter button for five seconds to set it to normal operation mode This completes the commissioning process ...
Page 46: ...1 5Nm Link PV 1 5Nm Status LCD The front of the inverter includes LED indicators to monitor system status Do not use the inverter LCD display to make system changes other than commissioning Perform all operational changes with the Tigo EI mobile app A LCD screen Inverter error code display B Blue LED Off fault state Solid normal state or in EPS mode Flashing checking state or the system switch is ...
Page 47: ...e Power Off the System procedure listed above 2 Contact support tigoenergy com to deactivate the system in the Tigo database Follow these precautions with the battery Pack the battery in the original packaging or equivalent carton Secure them with tension belts when possible Store the battery in a dry location with ambient temperatures of 30ºC to 50ºC and relative humidity of 0 100 for up to three...
Page 48: ...d volt fault Grid voltage fault Wait to see if power returns and the system reconnects Then check if the grid voltage is within normal range IE 004 Grid freq fault Grid frequency fault Wait to see if power returns and the system reconnects IE 005 PV volt fault Pv voltage fault Check the output voltage of the PV modules If string voltage is greater than 600VDC shut down the system and troubleshoot ...
Page 49: ...hutdown the device drawing excessive power and restart the inverter IE 019 PV conn dir fault PV direction fault Check if PV input lines are reversed IE 020 BatPowerLow Battery power low fault 1 Shutdown the device drawing excessive power and restart the inverter 2 Charge the battery to a level higher than the minimum protection capacity or protection voltage IE 021 Low temp Low temperature fault C...
Page 50: ...Fault Battery insulation failure Check that the battery is properly earthed and restart the battery BE 14 BMS_TemppSen_Fault Battery temperature sensor failure Restart the battery BE 17 BMS_Type_Unmatch Battery type failure Use the Tigo EI app to upgrade the BMS software BE 18 BMS_Ver_ Unmatch Battery version mismatch failure Use the Tigo EI app to upgrade the BMS software BE 19 BMS_MFR_ Unmatch B...
Page 51: ... the Tigo EI app to finish updating BMS firmware BE 30 BMS_AirSwitch_Fault Battery air switch failure If the battery breaker is ON contact Tigo support Specifications Download comprehensive specifications for all Tigo products from the Tigoenergy com Downloads www tigoenergy com downloads page Warranty Download comprehensive warranty information from the Tigoenergy com Downloads www tigoenergy com...
Page 52: ...r installation or operational assistance If the system is commissioned and connected to the internet Tigo will have component level data to help understand and resolve the issue If you have not yet commissioned the system you ll need to know your System ID as well as serial and model numbers for the inverter battery and MLPE components relevant to your issue Support will need A description and his...
