TROUBLESHOOTING
P27
TV power OFF.
Turn ON the TV.
No sound
Audio is muted on the TV or the
receiver.
Press
!
or
p
on the TV or the receiver
remote control.
Macroblockings/
audio video
interruptions
Audio and video are disturbed
and do not run smoothly on
some channels.
This can be frequency dependent.
Interfering devices are too close to the
receiver.
Such devices can be a microwave, mobile
phones or other radiating devices.
Switch OFF the suspected device or move it
futher away.
No picture
The HDMI resolution is too high
for the used TV screen.
Connect your receiver temporarily with a
SCART cable to see the menu again and
change the HDMI resolution to a lower value.
Message “No
signal”.
The receiver can’t receive the
signal.
The weather is very bad and the satellite
signals are temporary blocked. The satellite
dish is misaligned or distorted. Check the
antenna cable, replace the cable, or connect
the cable tightly to the receiver. Check in
the menu if you have both good signal and
quality levels. Trees grow between the dish
and satellite position (the sky must be 100%
clear)
Incorrect values of some tuner
parameters.
Set the values of tuner parameters correctly
in menu
Installation -- Antenna Setup/Channel
Search
. Helpful websites are:
http://de.kingofsat.net/
http://www.lyngsat.com/
No access to
scrambled
services
Expired subscription.
Smart card awaiting new
authorisation. Smart card awaiting
new authorisation.
No subscription for the selected
channel.
Check your current subscription status in
Conditional Access Irdeto CA System Product
List Status
together with your service provider.
If the receiver was powered off/disconnected
from the signal for a longer time it can take
~1-2h until a valid card is activated again.
Switch to another channel.
The card is wrongly inserted
Insert the smart card with the golden chip
down and forwards into the reader slot.
Another smart card is used.
Insert the correct smart card type or check
with the operator if the smart card married
function is switch on.
