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Troubleshooting
Observation
Possible cause
Recommended action
Inconsistent communication
between instrument and
computer or instrument and
Thermo Fisher
™
Connect
The instrument is configured
for
both
wired and wireless
network connection.
Ensure only one connectivity option is plugged
into the instrument (either an Ethernet cable
or
a
wireless adapter, but not both).
Configure for wired
or
wireless network
connection.
Weak or unstable internet
connection, especially if
configured for wireless.
Change the configuration to a wired connection.
Use a wireless network with a stronger or more
consistent signal.
The connection between the
instrument and the computer is
not recognized
The connection is not fully
established.
Power the instrument off, then power it on
again.
If using a networked
configuration, the instrument
and computer are not on the
same subnet mask.
Contact your information technologies
department to have them ensure that the
instrument and computer are on the same
subnet mask.
If using a networked
configuration, the instrument or
computer has an invalid IP
address.
Contact your information technologies
department to have them ensure that the IP
addresses are valid.
Insufficient disk space message
Insufficient disk space to save a
run.
1. In the home screen, touch
Settings
4
Run History
4
Manage.
2. Delete or transfer experiments from the
instrument.
The touchscreen is black
The instrument is in sleep mode.
Touch anywhere on the instrument touchscreen.
The instrument is not powered
on.
If you touch the instrument touchscreen and
it remains black, check if the instrument is
powered on. The power switch is located on the
rear panel of the instrument.
If the instrument does not power on, check that
the instrument is properly plugged in.
If the instrument does not power on and
the instrument is properly plugged in, contact
Support.
Forgot PIN for instrument profile
Non-administrator forgot
instrument profile PIN.
See “Manage all instrument profiles
(Administrator only)”
B
88
QuantStudio
™
1 Plus Real-Time PCR System Installation, Use, and Maintenance Guide