Thermo Scientific Vanquish Charger, Operating Manual

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8 • Troubleshooting
Page 70 Vanquish Charger Operating Manual
8.2 Messages
The table lists the most frequently observed messages for the Charger
and provides troubleshooting assistance. If you are unable to resolve the
problem following the instructions, contact Technical Support for
assistance.
TIP If a message appears in the Audit Trail that is not listed in the table,
write down the code and wording of the message. If you are unable to
resolve the problem, contact Thermo Fisher Scientific Technical Support
for assistance.
TIP You may have to move the mover manually after you have opened
the door to remedy a situation. Do not use any great force when moving
the mover by hand.
Message Description and Remedial Action
A collision occurred during movement. The mover hit something or got caught on something during
movement. This can happen if a sample rack or well plates is
incorrectly placed on the shelf or autosampler segment, or if
something has fallen into the Charger.
Open the Charger door and remove the shelf to identify the cause.
Check that all sample racks and well plates are placed correctly in
the shelf (
see page 50 ). If a sample rack or well plate or other object
has fallen into the compartment, remove it. Check the compartment
for spills and clean it if necessary. Check if anything is potentially
blocking segment Y in the autosampler.
If there is no obvious reason, the autosampler could be out of
position. In this case, contact Thermo Fisher Scientific Technical
Support.
An error occurred while trying to load a
rack from a shelf position. or
An error occurred while trying to load a
rack from the sampler's carousel. or
An error occurred while trying to place a
rack in a shelf position. or
An error occurred while trying to move a
rack onto the sampler's carousel. Check to see if anything is potentially blocking the Charger or
autosampler. If there is a sample rack or well plate on the shovel,
remove it manually before closing the door.