Troubleshooting
VI-14
Thermo Scientific Orion 2120XP Calcium Hardness Analyzer User Guide
Error/event codes will be in the format “E###”. Some of these are errors,
some are warnings, and some are purely informational. The first digits
identify the type of error or event as identified in the table below.
Error/Event Codes
Displayed
Event Code
Description
Cause
Troubleshooting
System Status Codes
A711
ALARM1 CH1 ON
Alarm 1 channel 1 engaged (closed)
A712
ALARM2 CH1 ON
Alarm 2 channel 1 engaged (closed)
A713
ALARM3 CH1 ON
Alarm 3 channel 1 engaged (open)
A714
AIR PUMP ON
Air pump engaged
A721
ALARM1 CH2 ON
Alarm 1 channel 2 engaged (closed)
A722
ALARM2 CH2 ON
Alarm 2 channel 2 engaged (closed)
A723
ALARM3 CH2 ON
Alarm 3 channel 2 engaged (open)
A811
ALARM1 CH1 OFF
Alarm 1 channel 1 disengaged (open)
A812
ALARM2 CH1 OFF
Alarm 2 channel 1 disengaged (open)
A813
ALARM3 CH1 OFF
Alarm 3 channel 1 disengaged (closed)
A814
AIR PUMP OFF
Air pump disengaged
A821
ALARM1 CH2 OFF
Alarm 1 channel 2 disengaged (open)
A822
ALARM2 CH2 OFF
Alarm 2 channel 2 disengaged (open)
A823
ALARM3 CH2 OFF
Alarm 3 channel 2 disengaged (closed)
C500
CAL MODE
Calibration mode entered
R400
MEAS MODE
Measure mode entered
S600
SETUP MODE
Setup mode entered
E028
POWER FAIL
Brown out or power failure and system has
stopped processing
Verify custom settings
E033
KEYPAD FAILURE
User did not press the keys during a
diagnostic mode keypad test or keypad broken
Repeat diagnostic mode keypad test
E034
CAL PASS INCORRECT
User entered incorrect calibration password
Verify password
E035
SYSTEM PASS INCORRECT
User entered incorrect system password
Verify password
E036
USER VALUE INCORRECT
User entered a value that is out of range
Verify value and re-enter
E037
POWER RETURN
System started processing after brown out or
power failure
Verify custom settings
E040
BLANK INCORRECT
Blank greater than 1ppb
Verify scrolled blank value is correct and less than 1ppb.
Repeat DKA if needed.
E041
CALIBRATION TIMEOUT
The electrode has not reach stability within
the specified time
The system code may be due to out of range
measurements or an invalid previous calibration
E042
INVALID SLOPE
Invalid slope obtained during calibration
Check electrodes, electrode cables and connectors for
defects or shorts. Replace electrodes, if necessary.
Recalibrate using new standards in the correct
calibration sequence.