Troubleshooting
VI-20
Thermo Scientific Orion 2120XP Calcium Hardness Analyzer User Guide
When down-time is a cost factor to be strictly controlled, the advanced
replacement service plan is often times the best choice.
• Enhances level of support offered during the standard One-Year
Product Warranty.
• Provides access to the manufacturer’s technical experts at Thermo
Scientific Orion Support Call Center and repair facilities.
• If, after reasonable remote diagnostics and trouble-shooting attempts,
we determine the analyzer to be non-functioning, we will make all
reasonable effort to get required parts or equipment out to your facility
by the following day for installation by your on-site technician.
• Offers predictable expenditure through fixed annual contract price.
Ask your Thermo Scientific Orion products sales representative to put you
in touch with the service plan manager. We have additional service options
that are sure to address your concerns.
To help you achieve optimum performance, rely on us to provide you with
an efficient and quality installation and the start-up support you need to
be up and running quickly. Our service representatives are highly trained,
experienced, and certified for your product and will be there to make sure
that your instrumentation delivers to specifications.
This is a one-day service engineer on-site visit to your facility for remedial
service events at standard response time. Consider this plan an excellent
uplift to one of the aforementioned programs.
All precision-made scientific equipment requires preventive maintenance
and calibration checks to perform at their maximum effectiveness. Consider
a fixed-fee preventive maintenance contract to have one of our experts
perform the following tasks:
• Sampling check
• Full validation test
• Visual check for worn, loose or damaged parts
• Replacement of consumables (additional charge for consumables)
• Diagnostic check to verify all operating parameters are within the
factory specifications
• Check analyzer electrodes, flows and pressures
• Clean and replace any wearable items
Advanced Replacement
Not sure which plan is
best for you?
Installation and Start-Up
Remedial Service
Preventive Maintenance
Programs