VII-4
Customer Service
Thermo Scientific Orion 2120XP Calcium Hardness Analyzer User Guide
Some materials are designated corrosive/oxidizer by DOT and IATA.
Some materials may require special labeling and handling. Carriers may
add additional freight charges for handling/transporting these materials.
Consolidating such material with other products may be prohibited.
Additional freight charges are billed to you per FOB terms. Advise
manufacturer of shipping instructions for these hazardous materials to
reduce your freight costs.
Permission to return new, excess inventory must be obtained prior to
return. If any item is authorized to be returned for credit as a result of an
incorrect purchase without a reorder, a 25% restocking charge of the price
paid for the product will be made. International customer’s restocking fee
of 25% will be off the international price.
Only new (in the box) goods may be returned within 30 days of shipment
from manufacturer. Older items, 9 digit parts and discontinued items
cannot be returned for credit.
Manufacturer must be notified within 30 days of receipt of invoice of any
item or billing discrepancies. All substantiated claims will be remedied by
a credit memo and a new order placed for short shipment. Any shipment
discrepancy claimed after 30 days of invoice date will not be honored and
credit will not be issued by manufacturer.
Manufacturer shall not be liable for failure to perform or for delay in
performance due to fire, flood, strike, or other labor difficulty, act of God,
act of any governmental authority or of the purchaser, riot, embargo, fuel
or energy shortage, wrecks or delays in transportation, inability to obtain
necessary labor, materials, or manufacturing facilities from usual sources,
or due to any cause beyond its reasonable control. In the event of a delay
in performance due to any such cause, the date of delivery or time for
completion of performance will be extended by a period of time reasonably
necessary to overcome the effect of such delay.
Restocking Charge
Short Shipments
Force Majeure
Hazardous Materials
