TELES VoIPBox BRI, Reference Manual

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12 Troubleshooting
VoIPBox BRI Version 18.0.002 Page 265
the web interface, missing web interface files or no permis-
sion for port 80 are most likely the reason why access to a sys-
tem through the web interface fails.
Reasons
|
The system is not accessible through the web interface
because the required files were not installed.
|
The system cannot be accessed through the web inter-
face because the required version does not match the
system version.
|
The system cannot be accessed through the web inter-
face because you don’t have permission to access port
80 (the firewall is blocking).
Symptoms
|
There is no connection to the system through the web in-
terface.
Solution
|
In the GATE Manager, go to the boot directory and check
if the
httpd.izg
and
httpd.tz2
files exist. If not, update
your software. Follow the steps described in
Chapter 6.3 Software update
→
.
|
If these files exist but if the system still cannot be access-
ed through the web interface, check if there is a mis-
match between the system version and the version of
the files for the web interface and replace the web inter-
face files by matching ones. To do that, follow the steps
described in chapter Chapter 6.3 Software update
→
.
|
If the problem persists, check if port 80 is blocked by
your firewall. For detecting firewall problems, please see
Chapter 12.1.4 Firewall issues and NAT / PAT settings
→
.