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TROUBLESHOOTING
DSL cable from the back of the Actiontec DSL Gateway and
plug it into a regular telephone to confirm dial tone. If there
is no dial tone, your DSL service will not work. Call
TDS Metrocom Repair at 1.877.METROCOM.
Possible Cause #3: Your account has not been completely provisioned for DSL.
Solution:
Call TDS Metrocom Customer Care to obtain completion
date and/or more information at 1.877.METROCOM.
Possible Cause #4: Faulty splitter.
Solution:
Remove/replace the splitter
problem:
My Internet light is not solid green.
Possible Cause #1: Missing filter.
Solution:
Verify a DSL filter is installed on all analog telephony devices.
Possible Cause #2: Your account has not been completely provisioned for DSL.
Solution:
Call TDS Metrocom Customer Care to obtain completion
date and/or more information at 1.877.METROCOM.
problem:
My Ethernet light is not solid green.
Possible Cause #1: Wrong or faulty Ethernet cable.
Solution:
The Ethernet cable may not be properly connected and/or
secured to the Ethernet port on the back of your computer
or
the other end may not be properly connected or secured into
one of the yellow Ethernet ports on the back of the Actiontec
DSL Gateway. If this is not successful, try another
Ethernet cable.
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