Troubleshooting
ActiveSync Shows No Network Connection
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ActiveSync Shows No Network Connection
This could occur if your mobile computer is using DHCP
and is unable to get its TCP/IP information. Your mobile
computer may have trouble communicating with your
network's DHCP server or your DHCP server may be
unavailable.
Try removing the LP-E Card and reinserting it. If this doesn't
fix the problem, wait for a few minutes. If you see the
message “Unable to contact DHCP server, using cached
information,” the LP-E Card is probably working properly. If
after a few minutes ActiveSync still shows no network
connection, ask your network administrator to verify that the
DHCP server is working properly.
You can also try increasing the delay before launch setting
in the Auto-Launch tab of the LP-E Applet. This is
described in the LP-E Applet sections on
page 17
for
Pocket PCs and on
page 27
for Windows CE-based mobile
computers. If you have to set the delay to longer than 20
seconds, you should consult your network administrator.
NOTE: If you use a static IP address instead of DHCP, you
may have to put the IP address of the host computer in the
Primary WINS: field in order to use ActiveSync.
I Get an “Error Starting Program” Message
When you install the LP-E Card or other Targus product and
you get a message similar to “Error starting program, a
required dll file PPCLOAD.DLL not found,” you probably
tried to perform the installation without first establishing a
Partnership or Guest relationship between your Windows
CE-based Handheld Pro and your host desktop PC or
notebook.
