Tally T2265 SprintPro, Maintenance Manual

Page: 71 / 178

Problem Possible causes
The printed image is too
dark or smudged The printhead distance is too small. Increase
printhead distance (AGA: go to plus direction).
Check/adjust AGA option.
Install ribbon correctly (correct fitting).
Check the thickness of the used paper
(inhomogeneous?).
Use built in characters rather than TrueType.
Decrease resolution (eg. 180x180).
The printhead stops
during the printout
accidentally. The printhead distance is too small. Increase
printhead distance.
Check/adjust AGA option (s.a.).
The printhead is blocked possibly by another
object.
The ribbon cassette is not locked into position
correctly. Install ribbon correctly.
Ribbon is damaged so that printhead needles
hook into.
CR-motor is defective or fails sporadically.
Use the newest firmware level.
Prints undefined
characters Check if the interface plug is correctly fitted to the
computer and to the printer.
Check that the proper emulation and the right
country is set in the setup menu.
Check the interface parameters.
Check wether an external box is used.
Only the lower half of the
characters fit on paper if
printing on the very first
printable line (TOF) Check the setting ,,Phys.adjustment“ within
testmode.
Check the setting ,,Form Adjust“ (=Vertical
Alignment)
General problems with the
printout/print quality Check if the ribbon is damaged.
Set the correct printhead distance (AGA).
Check if the platen is damaged.
Contact your distributor.
The printhead is damaged (printhead needles
bend or worn out?).
Contact your distributor.
Testmodes and Troubleshooting Troubleshooting
4-9