Tally T2265 SprintPro, Maintenance Manual

Page: 70 / 178

Problem Possible causes
Paper Jam
(Fanfold Paper) Open upper flap. Switch printer off. Close upper flap.
Remove the jammed paper by tearing it off on the
tearing edge and then open the tractors and pull out
the paper in your direction (to the front).
Pay attention to the following points:
Do not tilt paper, insert it straight (parallel) and
smoothly.
Close the tractor flaps. Substitute tractor assy.
Stretch the paper slightly.
Activate PAPHAND feature.
Paper Jam
(Single Sheet Paper) Try to remove paper using keys LF/FF or EJECT (if
available). Open the top flap (printhead is moved to
the most backward position to free the paper way).
Always remove the paper to the top.
Pay attention to the following points:
Adjust the paper guides of the ASF on the right
and left side; allow approx. 5 mm space to the
paper.
Separate the single sheets manually previous of
stacking them in tray.
Place the paper straight in the feed slot and make
sure it is seated properly.
Match the head distance of the paper thickness
(multiple forms etc.).
Check AGA option.
Tear or Cut position
cannot be set Press Setup/Adjust/Cut (or Tear)
Consider: only fanfold paper can be torn off
Paper does not move to
cut or tear position It is only possible and significant to cut/tear off
fanfold paper.
Check the affected Setup (Auto Tear) in the
printer’s menue.
The printed image is too
light or not all dots are
printed. The printhead distance is too large. Decrease
printhead distance (AGA: go to minus direction)
Check/adjust AGA option (to adjust AGA switch
printer on without paper loaded).
The ribbon cassette is worn out. Use a very new
ribbon (lifetime > 15 mio characters draft).
The ribbon cassette is not locked into position
properly. Install ribbon correctly.
Printhead is worn out (please see the
specification for your printhead).
The printhead is damaged.
Troubleshooting Testmodes and Troubleshooting
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