Tally T2265 SprintPro, Maintenance Manual

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4.2
Troubleshooting
Many errors and problems that occur during printer operation have a simple cause
and can be easily solved. So if you have a few problems with your printer, you do not
need to phone the manufacturer right away. The following chapter will help you to
differentiate between real printer defects and simple operating errors.
4.2.1
Error Messages in
the LCD Display
The table on the following page lists all errors reported by the printer via the LCD
display.
Error message Cause Removing the error
Cover Open Upper cover is open. Close upper cover. Hall sensor defective
or cables at interconnection board
disconnected
Eject Error The printer cannot
eject the paper/
the printer cannot
transport the paper
to park position. Check:
whether the paper path is blocked by
an object.
whether the paper is damaged.
whether the printer bar cover is locked
into position properly.
whether the printhead distance is too
small (increase clearance by pressing
Head key).
Frame Error Transmission error
of the serial
interface. Compare the format-adjustment of
your printer with the adjustment of
your computer.
Check the allowed cable length.
See parity error.
Hardware
Alarm Internal hardware
error/printhead
blocked, AGA defect Check whether the printhead is
blocked by an object, e.g. by jammed
paper or if the printhead distance is
too small.
Try and remove the error by turning
the printer off and then on again.
If this does not help, contact your
dealer. (If the printer reports the
message “Hardware Alarm” after
optional extras or accessories have
been installed, please check whether
the installation was carried out
correctly, e.g. sheetfeeder gear block).
Incremental stripe positiones in
horizontal light barrier beneath the
carriage.
Testmodes and Troubleshooting Troubleshooting
4-3