Tally T2265 SprintPro, Maintenance Manual

Page: 69 / 178

4.2.3
Printer Malfunctions
without any
Message at the
LCD Display
This table deals with possible errors not reported in the LCD display.
Problem Possible causes
Printer has been switched
on but nothing happens.
The LCD display remains
blank. Check whether the power cord is properly
connected to the wall outlet and the printer.
Check wether there is mains voltage at the outlet.
Check the fuse of your power supply.
The power cable may be damaged.
Try out another power cable.
Test outlet with an other load (i.e. lamp)
Check power selection lever
Printer does not print from
your application/computer. The printer is not in Online Mode.
Check whether the interface cable is properly
connected.
Interface plugged in correctly (close grey and
green interface lever)
The interface cable has been damaged. Try using
another interface cable.
The interface configuration in your application
program is incorrect.
Set CX-BID to OFF (in test menue)
Try modulare MT350/360/380 Shared Interface
Problem with the paper
feed Check if the light emitting diode (LED) displays
the correct sheet feeder, if necessary select the
correct sheet feeder (single or tractor) with the
“Paper” key.
Make sure that the paper guides at the sides is
properly set.
Check the paper guides.
Check printhead gap and butterfly (transparent
paper guide at the carriage).
Push the paper into the paper feed slot until it is
properly seated.
When switching from fanfold to single page feed,
the remaining paper is automatically diverted to
park position.
Check if the remaining paper is in park position
when you insert a single sheet. That means the
fanfold paper should not be loaded (pulled in).
If necessary drive the remaining paper manually
with the arrow key
↓
to the park position.
Testmodes and Troubleshooting Troubleshooting
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