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Talkswitch CT.TS005.003902 User Manual Download Page 4

I I

TA B L E   O F   CO N TE N TS

Power/Data and Line 1, 2, 3 and 4 lights on steady  . . . . . . . . . . . . . .  3

Unit back panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4
Installing the TalkSwitch configuration software . . . . . . . . . . . . . . . . . . . . . . . . . .  6

Installing the software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Upgrading the TalkSwitch software and firmware. . . . . . . . . . . . . . . . . . . . .  7

Step 1 — Check current version  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Step 2 — Download new software and firmware  . . . . . . . . . . . . . . . . . 9
Step 3 — Updating the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Select location for installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connect TalkSwitch to a network or a PC  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Ethernet connection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
USB connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Internet connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting telephone lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting local extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting a single-line analog phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting a dual-line analog phone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting an IP phone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting a modem  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting a fax machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Option 1 — Dedicated fax line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Option 2 — Distinctive ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Option 3 — Automatic fax detection via the auto attendant . . . . . . . 21

Connecting to the PA (public address) jack  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting up music on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

External audio source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Internal audio file  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Networking TalkSwitch units on a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting TalkSwitch units to a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Ethernet switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power up all the TalkSwitch units  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting or changing the unit ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
How unit IDs affect system extension numbers. . . . . . . . . . . . . . . . . . . . . . 24
Keep track of the lines and extensions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Optimizing the system for networked use . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Special considerations when connecting multiple units to a LAN      . . . . . 27

Increasing memory capacity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

TalkSwitch memory cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing a memory card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Upgrading TalkSwitch units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enabling licensed add-ons  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Verifying the connections  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting a TalkSwitch unit to a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Summary of Contents for CT.TS005.003902

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E T A L K S W I T C H U S E R G U I D E TALKSWITCH RELEASE 5 0 CT TS005 003902 For use in Nor th America...

Page 2: ...in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch No part of this user guide may be reproduced or transmitted in any form or by any...

Page 3: ...leaning XVI Finding the information you need XVII Using the table of contents and the index XVII Navigating with cross references XVII Where to go for further information XVII Guide conventions XVII C...

Page 4: ...ne 19 Connecting a modem 19 Connecting a fax machine 19 Option 1 Dedicated fax line 19 Option 2 Distinctive ring 20 Option 3 Automatic fax detection via the auto attendant 21 Connecting to the PA publ...

Page 5: ...51 Leading digits 51 Carrier codes 51 Planning automatic route selection and toll restriction 52 Direct line access 52 3 Way Calling Conference service 52 Emergency service numbers 53 Inter Digit Tim...

Page 6: ...ting up message waiting light activation 83 Setting up notification by e mail 84 Maintaining e mail addresses 85 Displaying the Edit E mail Address List Mailbox window 85 Adding an e mail address 86 M...

Page 7: ...9 Removing an access code 130 Audio controls 130 Calibrating telephone lines 130 Adjusting audio levels 131 Transfer options 131 Miscellaneous 134 Troubleshooting 136 Adjusting system timing 137 Viewi...

Page 8: ...155 Place intercom calls from a local extension to a TalkSwitch phone 155 Place out of office calls from a local extension 155 Receiving calls 156 Placing calls on hold 157 Transferring calls to an e...

Page 9: ...ent on a local extension 173 Pager and cell phone notification 173 Music on hold 174 Music on hold and call forwarding to remote extensions 174 Switching modes 175 Switching modes manually 175 Switchi...

Page 10: ...provider profile 196 Setting up codec options 198 Viewing registrar entries 199 Viewing registration status 200 Reserving VoIP lines 200 VoIP Numbers 202 Setting up a VoIP number using the TalkSwitch...

Page 11: ...on hold at an extension 218 Call routing 218 Callers are disconnected when transferring calls from one extension to another 218 I can t use my conference 3 way calling feature from the phone company 2...

Page 12: ...TS VoIP 221 I hear a re order tone when I try to dial a VoIP location 221 Callers complain the sound is distorted or choppy 222 When I call someone or they call me voice is only heard in one direction...

Page 13: ...cemail 232 Call Waiting 232 3 Way Calling Conference 233 Transfer and Clear 233 Hunt Rollover 234 Other services 234 Services using call back 234 Services using prompted call back 234 Services and sys...

Page 14: ......

Page 15: ...It is intended to be a complete reference accompanying the TalkSwitch Start Guide that ships with every TalkSwitch unit This preface contains important information to help you maximize your installati...

Page 16: ...ganization does not have someone with this IT skill set we recommend the use of an outside IT technician If you are installing a single non VoIP TalkSwitch unit anyone with basic computer skills can u...

Page 17: ...to any liquids that can pose a risk of electrical shock Power and lightning surge protection Surge protection devices are recommended to protect TalkSwitch is areas subject to lightning or power surge...

Page 18: ...oid blocking but other local numbers may be used in some locations Before routing any emergency service numbers to a VoIP service provider check that they do handle emergency service calls and any con...

Page 19: ...gating with cross references Cross references are contained throughout the user guide in order to help you access related information and illustrations quickly As with the headings and keywords locate...

Page 20: ...Italicized text in brackets highlights text you are asked to type Icons The Networked icon is used to mark sections with information pertaining to a setup where two or more TalkSwitch units are networ...

Page 21: ...ything you need The package for VoIP enabled units also contains a VoIP Configuration Guide If any of these items are missing please contact your TalkSwitch dealer TALKSWITCH CONFIGURATION SOFTWARE SY...

Page 22: ...erent unit ID to each unit For more information see Setting or changing the unit ID on page 24 Light State Description Line 1 to Line 4 On Line is in use Flickering Line is ringing Pulsing slowly Line...

Page 23: ...ion CD because there might be a newer version 1 Choose File Update Firmware Line 1 and 3 lights then Line 2 and 4 lights flashing alternately The firmware and prompts have been updated and the TalkSwi...

Page 24: ...kSwitch 280vs 284vs and 288vs Figure 4 TalkSwitch 480vs 484vs and 488vs Figure 5 TalkSwitch 840vs 844vs and 848vs The PF box between E4 and L1 L2 represents power failure support In the event of a pow...

Page 25: ...ee green LEDs on the right of the LAN port The top LED indicates network synchronization connection the middle LED indicates data Rx receiving data and the bottom LED indicates data Tx transmitting da...

Page 26: ...files have been installed click Finished 4 Once the USB driver installation is complete start the TalkSwitch configuration software 5 When the Connection window appears select USB and then click Conne...

Page 27: ...te a window informs you of the status of your software version If you need an update you have the option to download the update 2 Click the Download button to download the update After the file is dow...

Page 28: ...tch com support The instructions help you select and download the appropriate upgrade The TalkSwitch firmware version number of each unit is listed in the System Information window Networked units hav...

Page 29: ...is connected to your PC 1 Open the TalkSwitch configuration software 2 Choose File Update Firmware The update time varies depending on the connection type how many files are needed and how many units...

Page 30: ...OR INSTALLATION Select a suitable location for installation of TalkSwitch TalkSwitch can be installed on a desktop or mounted on a wall It can be installed in a office or communications or utility roo...

Page 31: ...system with optimal home office wiring If you need help wiring your house or small office and are not sure where all the jacks are or what colors of wires to use refer to Appendix H Home Office Wiring...

Page 32: ...pecific unit models This connection requires a LAN and a PC on the same switch Any PC on the LAN can configure the unit Figure 7 LAN connection 1 Connect TalkSwitch to your hub or switch using the sup...

Page 33: ...alkSwitch System Configuration window opens USB connection A USB cable is supplied with specific models The PC and TalkSwitch unit must be in close proximity 1 Connect the cable to a USB port on your...

Page 34: ...Configuration window opens Internet connection Select Internet from the drop down list and click Connect A progress bar indicates that the configuration is being retrieved When this process is comple...

Page 35: ...down list in the window select Internet as the connection type 3 In the Address field of the Internet IP Connection Settings section enter the public IP address or the FQDN of the TalkSwitch location...

Page 36: ...ovided Take note of which telephone line is connected to each line port This information will be used in the configuration section If you have a unit with more than two telephone lines connect your RJ...

Page 37: ...ality including transferring calls forwarding calls and voicemail is handled by the unit Even the most basic of phones once connected will inherit these functions Figure 8 Single line phone Each phone...

Page 38: ...Calls on extension 112 show Line 2 as active Figure 12 Four line phone on two splitters Jacks 111 112 113 and 114 are all wired to the four line phone When a call is transferred to extension 111 Line...

Page 39: ...features If you don t want to change your dial up settings for the modem enable Direct Line Access for the extension associated to the modem For more information see Local Extensions on page 60 Connec...

Page 40: ...g Distinctive ring is a service provided by your phone company A second phone number is added to a telephone line A call to either phone number will ring the same line but with different ring patterns...

Page 41: ...the auto attendant cannot detect incoming faxes from those devices If your auto attendant volume is set too high or if your telephone lines are noisy the auto attendant may have difficulty detecting...

Page 42: ...nal audio file You can load an audio wav file into the TalkSwitch unit If you have more than one unit connected by LAN the wav file is automatically copied to each unit Advantages No additional equipm...

Page 43: ...tension should use IP addresses in the range 192 168 1 xxx that do not conflict with other IP addresses Figure 16 Three units connected via a switch Power up all the TalkSwitch units Connect the provi...

Page 44: ...tem indicates that the update was successful and the front panel lights stop flashing after a few seconds When the front panel Data light is on solid the units are ready for network use How unit IDs a...

Page 45: ...om the extensions and you need to identify the units the View System Information utility in the TalkSwitch configuration software allows you to identify each unit as follows 1 Open the TalkSwitch conf...

Page 46: ...or a voice mailbox cannot be reached the caller hears a system prompt The extension you are trying to reach is currently unavailable please try again later Outgoing line hunt groups When two or more u...

Page 47: ...g multiple units to a LAN Each unit is identified with a tab at the top of the configuration window as shown in the following illustration Multiple TalkSwitch units on a LAN will function as a single...

Page 48: ...Figure 17 Memory card Installing a memory card 1 Insert the memory card into the memory slot with the gold contact face down and the This side up label showing You don t have to turn the unit off or d...

Page 49: ...etailed step by step instructions for the upgrade procedure Purchase VoIP modules and upgrade boards at your reseller Visit http www talkswitch com products upgrades_accessories asp on the TalkSwitch...

Page 50: ...nsions directly into a wall jack unless that jack is wired to a unit extension jack 2 Check the USB or LAN connection between TalkSwitch and your PC 3 Ensure that the unit AC adapter is plugged into a...

Page 51: ...sion on the PBX 1 Connect one or more PBX extensions to the TalkSwitch telephone line jacks one PBX extension per line 2 Configure the PBX to route incoming calls to the PBX extensions that are connec...

Page 52: ...t again as a file or save it directly to TalkSwitch 1 Double click the TalkSwitch icon on your desktop to open the TalkSwitch configuration software The window below displays 2 From the drop down list...

Page 53: ...sented at each step Progress will be displayed as the update proceeds If you are downgrading to an earlier firmware version and have more than one networked TalkSwitch unit you must perform the Restor...

Page 54: ......

Page 55: ...about all the features in the TalkSwitch configuration software with step by step instructions on how to customize these features to best suit your needs Context sensitive help information is availabl...

Page 56: ...display in the configuration window 3 Configuration window displaying configuration information 4 View System Information is a link to the MAC address IP address hardware and firmware version of the u...

Page 57: ...ves the settings from the unit connected to the PC Update Firmware Updates the firmware For more information see Upgrading the TalkSwitch software and firmware on page 7 Exit Closes the TalkSwitch con...

Page 58: ...rting licensed add on application or a web browser Defaults Resets the current page or the entire configuration to defaults Reboot TalkSwitch Prompts you to save the configuration and provides options...

Page 59: ...ed The VoIP Configuration and VoIP Numbers pages are only present if a TalkSwitch unit has VoIP lines Voicemail Configure voice mailboxes and global settings for the voicemail system Call Handling Con...

Page 60: ...The password is entered at configuration start up and when you access the configuration through an extension phone 1 Expand System Information Administration 2 Enter a name in the System Name box If...

Page 61: ...sion select Use Extension Names in Caller ID information for all outgoing VoIP calls 5 To load a different language into the TalkSwitch system a Click Edit The Language File Management window appears...

Page 62: ...rmation automatically This is the default method but requires a DHCP server If you use a DHCP server you have to reserve an IP address for each TalkSwitch unit To reserve an IP address you need the MA...

Page 63: ...that will act as local proxy a Click the Change button The TalkSwitch window appears b Select the TalkSwitch unit and then click Change 5 Set up the Public WAN IP Address a Set the Type of public WAN...

Page 64: ...nnected to the same LAN to update the DNS servers If the unit is enabled as a SIP server and no FQDN was entered the following prompt appears TELEPHONE LINES The System Information Telephone Lines pag...

Page 65: ...kSwitch configuration software retrieves the configuration from the TalkSwitch unit Line Detected appears if the telephone line was detected when the configuration was last retrieved Line detected at...

Page 66: ...Conference allows the same line connect feature to work with the line s 3 way calling and conferencing service for call bridge DISA calls and with incoming calls that are routed to remote extensions...

Page 67: ...call bridge DISA and call forwarding You should calibrate the lines After adding or changing a telephone line After connecting a line to equipment other than a telephone company line If poor audio pe...

Page 68: ...of a set of telephone lines a line hunt group can include the VoIP lines associated with the TalkSwitch profile or the VoIP lines associated with the service provider profile As described previously...

Page 69: ...lect TalkSwitch VoIP Numbers Hunt Group 87 If the TalkSwitch unit has a VoIP module and a VoIP service provider is configured selects an available VoIP line from those associated with the VoIP service...

Page 70: ...selection ARS and toll restriction Introduction Automatic route selection Automatic route selection ARS routes outgoing calls to a certain line hunt group depending on the leading digits It can also...

Page 71: ...table blocks numbers with leading digit 1 to prevent long distance calls However a second entry routes numbers with leading digits 1800 through a line hunt group because they are toll free Because the...

Page 72: ...routed by ARS 3 Identify which telephone lines and VoIP lines are connected to different service providers 4 Assign telephone lines and VoIP lines to line hunt groups in order to provide separate acce...

Page 73: ...timeout period The default inter digit timeout is set to 5 seconds If required change the inter digit timeout See Troubleshooting on page 136 To complete a dialed number before the inter digit timeou...

Page 74: ...et up the carrier code s a If the route requires one carrier code for the whole day i Enter the carrier code in Carrier Code 1 ii Select the All Day check box b If the route requires one carrier code...

Page 75: ...toll restriction will still be used Restricting local extension access to line hunt groups By default all local extensions have access to all line hunt groups As part of an ARS and toll restriction sc...

Page 76: ...tension number This information is required if using the distinctive ring fax detection option TalkSwitch provides you with different options to connect your fax machine The options are dedicated fax...

Page 77: ...tion Fax Information 2 Set the Fax number list to None 3 Set the Extension number list to None Setting up distinctive ring fax detection 1 Expand System Information Telephone Lines 2 Select the teleph...

Page 78: ...5 Select the Distinctive Ring 1 check box and enter the distinctive ring phone number that people dial to fax your office 6 Expand System Information Fax Information 7 Set the Fax number list to the...

Page 79: ...lect the auto attendant tab 3 In the If a fax call is detected list select go to local ext and then select the extension jack that the fax machine is connected to 4 Repeat Steps 2 and 3 for each auto...

Page 80: ...is connected to the TalkSwitch system through the internet External IP extensions require the TalkSwitch unit to have a VoIP module Each TalkSwitch unit has 16 local extensions Either four or eight l...

Page 81: ...ear within the configuration windows The Last name is used with the dial by name directory 6 Record the user s name by picking up a handset and then pressing extension number 4 7 Select the type of ph...

Page 82: ...umber associated with the outgoing VoIP port is used This selection makes the most sense if your VoIP numbers have been configured to handle all inbound calls the same way a Set the Phone number used...

Page 83: ...name is used with the dial by name directory 6 Record the user s name by picking up a handset and then pressing extension number 4 7 Select the type of phone at the extension We strongly recommend tha...

Page 84: ...ber and pass extension number These are used to manage calls between TalkSwitch and the IP extension and must match the username and password of the IP phone Change only if required 11 If you selected...

Page 85: ...to the LAN with the Ethernet cable 2 Connect the power to the IP phone 3 Once the IP phone indicates it is registered click the Refresh button 4 Ensure the Phone URL appears and Registration is Yes Us...

Page 86: ...elephone company dial tone when you pick up the handset You do not hear the internal dial tone The following features are only available from the internal dial tone so are not available Intercom calli...

Page 87: ...re is available on the TalkSwitch TS 9133i and TS 480i IP phones It uses up to seven programmable keys on the TS 9133i and up to 14 softkeys on the TS 480i The keys allow the user to access TalkSwitch...

Page 88: ...the Voicemail key is not programmed press DND Do not select a resource The LED is unused Press the key to toggle Do Not Disturb mode If the DND key is not programmed press 62 Intercom Do not select a...

Page 89: ...abled if the phone supports line appearance and the IP Extension Details area is complete The Key Assignment window appears 2 Select up to 14 softkey options For each option select the Function and th...

Page 90: ...programmed press 62 Dial Park Do not select a resource Press the Park softkey to put the call on hold in the next available park orbit The system will respond with the park orbit number 500 to 509 If...

Page 91: ...able by pressing the Icom key You can also press 84 dial the extension and then press Dial You can only page TalkSwitch phones in Intercom mode Saving a template You can use the template file as a sta...

Page 92: ...p the name phone number line hunt group and same line connect feature for each remote extension A remote extension connects to an external phone number but acts like a local extension in your office F...

Page 93: ...n windows 5 Enter the Remote phone number Enter the number as you would normally dial it i e without the line hunt group number You can enter digits 0 9 space dash comma and A comma pauses dialing for...

Page 94: ...e is not compatible with some telephone company lines If you enable the same line connect feature the user will not be able to transfer a call from the remote extension When the same line connect feat...

Page 95: ...an differentiate callers For example the president doesn t want to answer calls from the general public but wants to be alerted when important colleagues are on the line His local extension is 111 but...

Page 96: ...er is on hold or is being transferred to an extension You can add music on hold to your system from an external audio source or from an internal wav file See Setting up music on hold on page 21 The re...

Page 97: ...audioi com b Click Load wav file The following window appears c Click Yes The Load Audio File window appears d Select an 8 kHz 8 bit Mono u Law wav file and then click Open 4 Adjust the volume of musi...

Page 98: ...ted with a remote extension By default each remote extension has voicemail deactivated General voicemail is not associated with any extension but is for general use or for a group By default general v...

Page 99: ...cal 2 Select a local extension remote extension or general tab 3 Activate the mailbox or announcement Choices are Activated as mailbox activates the greeting and the mailbox and enables all the contro...

Page 100: ...2 Choices are go to voice mailbox go to local ext go to remote ext go to ring group play announcement go to auto attendant perform no action 6 Depending on the action selected in Step 5 enter the ext...

Page 101: ...ave the configuration by choosing File Save settings to TalkSwitch Alternatively you can click the Save settings to TalkSwitch icon Setting up notification by phone 1 Select the Dialed Notification ta...

Page 102: ...its 0 9 space dash comma and A comma pauses dialing for two seconds 4 Enter the Numeric message that will appear on the user s pager Setting up the notification options If the TalkSwitch system will p...

Page 103: ...nclude Mode 1 Mode 2 Holiday Mode and All Modes Setting up message waiting light activation If a local extension has a message in its voice mailbox the TalkSwitch system will activate the message wait...

Page 104: ...an send e mails to a user if callers leaves messages in the user s local extension mailbox remote extension mailbox and general mailbox The body of the e mail includes the Caller ID and the message it...

Page 105: ...mail addresses for each mailbox clicking Add after selecting each one Maintaining e mail addresses The TalkSwitch system stores up to 250 e mail addresses You can add modify remove or import e mail a...

Page 106: ...n wav format Select No to send only notification information in the e mail without the message itself Modifying an e mail address 1 Select the e mail address 2 Click Modify The Modify E mail Address w...

Page 107: ...global message waiting indicator light and the voice mailbox settings Any changes entered on this window affect all mailboxes You can also test e mail server settings view mailbox data and reset mailb...

Page 108: ...ess in the From E mail address box will show up instead Some e mail servers require From E mail address to match Reply E mail address 5 Select the Slowly pulse the Power Data light check box to have t...

Page 109: ...ble to check the caller s number when they leave a blank message 10 If you selected the Remove blank messages and hang up automatically check box set the Only remove messages shorter than list The Tal...

Page 110: ...quires logon to incoming mail server before sending mail option b Enter the name of the Incoming POP3 mail server c Enter the User name of the account on the SMTP server d Enter the Password of the ac...

Page 111: ...result with each task completed If a task fails the TalkSwitch system is not able to send e mail messages Adjust the e mail server parameters accordingly If Find outgoing mail server SMTP fails check...

Page 112: ...ose Tools Voicemail Manager to display the Voicemail Manager window and then click View Mailbox Data 2 Select View active mailboxes only to conceal the deactivated mailboxes or select View all mailbox...

Page 113: ...icemail Usage The amount of time used by voicemail messages Call Back Directory The amount of time used by call back messages and by recorded names in the dial by name directory Music On Hold The amou...

Page 114: ...lete the names recorded for the dial by name directory from these mailboxes as well 4 Click Reset Checked The greetings messages and passwords and optionally names for the dial by name directory are d...

Page 115: ...tch system can use a different call handling setup for each mode and can automatically change mode with the time of day day of week and on holidays This way it can handle calls differently during the...

Page 116: ...default settings are Mode 1 at 9 00 AM on Monday to Friday Mode 2 at 5 00 PM on Monday to Friday Mode 2 continuously on Saturday and Sunday 4 Set up Holiday Mode to change modes during a holiday a Sel...

Page 117: ...k Adjust The Adjust Date Time window appears and shows the current date and time in the computer Alternatively you can click the Adjust Date Time link in the About TalkSwitch page 2 Set the Time in th...

Page 118: ...nsion remote extension or ring group The call then follows the extension s call cascade sequence Transfer the call to the call queue of a ring group The call is placed on hold The TalkSwitch system wi...

Page 119: ...ble to bypass the auto attendant by dialing an extension even if the first number of the extension is the same as an auto attendant option For example the caller can dial 111 even though the first 1 i...

Page 120: ...ing 0 to 5 For each option a Select the Action Choices are go to voice mailbox Accesses the selected voice mailbox go to local ext Transfers the call to the selected local extension go to remote ext T...

Page 121: ...nfigure fax machine routing The TalkSwitch system can automatically detect a fax machine that plays a CNG tone a Select the action If a fax call is detected Choices are go to local ext go to remote ex...

Page 122: ...from a remote phone the auto attendant will answer 2 Press to enter command mode 3 If required enter the administrator password followed by 4 Dial 4 auto attendant number to record the message For exa...

Page 123: ...s the amount of time used by each auto attendant message Erasing a message You can erase a recorded message using a local extension or remote phone Click Erase Instructions to see instructions on how...

Page 124: ...know your party s three digit extension you may dial it now To reach the receptionist dial 0 or stay on the line Dial 1 to find your party s extension in our dial by name directory Dial 2 to hear our...

Page 125: ...e auto attendant provides the dial by name directory and allows the caller to dial an extension A voice mailbox can immediately answer the telephone line when Mode 2 is active at night or on weekends...

Page 126: ...the number of rings to wait before ringing All extensions ring after the first ring by default If you assign a different value to each extension then the extension with the lowest number of rings will...

Page 127: ...first ring in sequence as described in Step 5 8 Repeat Steps 3 to 7 for each mode LOCAL EXTENSIONS The Call Handling Local Extensions page allows you to set up call cascades for each local extension...

Page 128: ...cascade can Attempt to transfer the call to a local extension remote extension or ring group Note that the other extension s call cascade is ignored Attempt to transfer the call to a VoIP location Tra...

Page 129: ...xtension voice mailbox announcement or auto attendant The call cascade routes the call to an auto attendant The call cascade transfers the call to the call queue of a local extension or ring group The...

Page 130: ...ttempting to reach them go to auto attendant Routes the call to the selected auto attendant queue call Transfers the call to the local extension s call queue play busy tone Plays a busy tone in the ca...

Page 131: ...d alternative Choices range from after 1 ring to after 9 rings ii Set the action Choices are go to voice mailbox go to auto attendant hang up play announcement iii Select the resource Depending on the...

Page 132: ...hang up Disconnects the telephone line go to VoIP location Routes the call to the selected VoIP number iii Select the resource Depending on the action resources are voice mailboxes extensions announce...

Page 133: ...dants 6 Set up the call cascade for when the user answers the call a Select the Answered tab b Set the When a call is answered list Choices are stay connected Transfers the call to the extension This...

Page 134: ...the telephone line go to VoIP location Routes the call to the selected VoIP number ii Select the resource Depending on the action resources are voice mailboxes extensions announcements auto attendants...

Page 135: ...n the action resources are voice mailboxes announcements or auto attendants 7 Set up the call cascade for when the extension is in Do Not Disturb mode a Select the Do Not Disturb tab b Set up the firs...

Page 136: ...ter 1 ring to after 9 rings ii Set the action Choices are go to voice mailbox go to local ext go to remote ext go to ring group play announcement go to auto attendant hang up go to VoIP location iii S...

Page 137: ...he Busy tab does not have the invoke Call Waiting or queue call options The When a call is answered list in the Answered tab has the play accept reject prompt option in addition to the stay connected...

Page 138: ...ing group A call cascade routes an incoming call depending upon whether the ring group is busy unanswered or answered Each ring group can have one or two call cascades for Mode 1 and Mode 2 When the s...

Page 139: ...rom a remote location using your company s long distance savings plan AUTO CALL BACK The Call back Call Bridge Auto Call Back page allows you to set up auto call back for each telephone line Auto call...

Page 140: ...prefix The prefix can include numbers 0 9 and comma for 2 second pause For example you can enter a calling card number a pause a PIN number and another pause 6 Select the telephone line in the Number...

Page 141: ...ple the announcement can tell the hotel front desk Please transfer this call to Bob in room 307 You can record the announcement using a local extension connected to the TalkSwitch unit or remotely by...

Page 142: ...o call bridge You can set up one prompted call back number for the TalkSwitch system Use prompted call back if you are traveling to many destinations and you won t know the phone number until you arri...

Page 143: ...lect the Activate Prompted Call Back check box 3 Enter the call back number in the Number to call back box Do not enter a line hunt group number Prompted call back lets the user program the call back...

Page 144: ...ve the TalkSwitch unit play a recorded message when the call back is answered select the Use Announced Message check box This is required if a receptionist will answer the phone For example the announ...

Page 145: ...The password is only required if using call bridge without call back You can set up four call bridges for the TalkSwitch system Call bridge lets you place a call through the TalkSwitch system from a r...

Page 146: ...lect a call bridge tab 3 Select the Activate Call Bridge check box 4 Enter a Password The password will only be required if using call bridge without call back 5 Click Hunt Group Access The Hunt Group...

Page 147: ...items Permissions Audio controls Transfer options Miscellaneous Troubleshooting Advanced PERMISSIONS The Options Permissions page allows you to restrict local extensions by selecting those that requir...

Page 148: ...local extensions 1 Expand Options Permissions 2 Select the Activate Outgoing Call Access check box 3 In the Extensions Requiring Access Code area select the check boxes of the local extensions to res...

Page 149: ...ars 2 Select the user s name or extension number or enter a name in the Name box 3 Enter a unique 4 to 8 digit number in the Access Code box 4 Click OK 5 Repeat Steps 1 to 4 for each user Modifying an...

Page 150: ...s adjusts the outbound volume level and matching impedance for each telephone line of the TalkSwitch unit You can override the settings if required You can also set the inbound volume for the analog l...

Page 151: ...m 600 Complex 900 ohm 900 Complex 3 Set the inbound volume level for the local analog extensions This affects the volume of calls and system prompts for internal users not remote callers Choices are L...

Page 152: ...y at extension action If the target extension is busy perform the target extension s Busy call cascade Perform No answer at extension action If there is no answer at the target extension perform the t...

Page 153: ...te extension The telephone line must have the Transfer and Clear Centrex Plexar Transfer service and the service must be enabled on the System Information Telephone Lines page 5 If a call is routed to...

Page 154: ...Queue Reminder Select whether to play a reminder tone if a local extension is in use and has a call in its call queue The tone lets the user know that a caller is waiting for them Choices are On Play...

Page 155: ...Switch unit detect fax over IP and then switch to G 711 7 Internal clock setting Select the Obtain time from telephone line Caller ID information check box to have the TalkSwitch unit update its inter...

Page 156: ...Internal IP extensions sets the interval for IP extensions within the office Choices range from 2 minutes to 60 minutes External IP extensions sets the interval for IP extensions that are remotely lo...

Page 157: ...t a 600 ms Flash signal when the Flash or Link button is pressed 4 Set the Transmitted Flash length to the duration of the Flash sent by the TalkSwitch system to the telephone company in order to cont...

Page 158: ...ingle digit fall through time to how long the auto attendant will wait after the caller dials a number Once the wait time elapses the auto attendant processes the entry Choices range from immediately...

Page 159: ...splayed in milliseconds ADVANCED The Options Troubleshooting Advanced page allows you to adjust system timing set up CNG tone detection and set port numbers 1 Expand Options Troubleshooting Advanced D...

Page 160: ...on time This is how long the CPC signal must last for the TalkSwitch system to hang up the telephone line The telephone company sends the CPC or Disconnect Clear signal when the caller hangs up Choice...

Page 161: ...ranging from 1024 to 65535 Each TalkSwitch unit with four VoIP lines requires four RTP ports The RTP ports are evenly numbered from the starting port as follows TalkSwitch unit 1 6000 to 6006 TalkSwi...

Page 162: ...andling Attendant Console may be enabled as a time limited demo or fully enabled with an activation key Enabling a licensed add on demo You can enable a time limited demo for Attendant Console 1 Expan...

Page 163: ...nsed Add Ons b Record the System ID Alternatively click Copy ID to Clipboard to copy the system ID to the clipboard You can then paste the value from the clipboard to activation talkswitch com 3 Get t...

Page 164: ......

Page 165: ...ured and recorded it will follow the instructions given in the configuration When calls are answered by an auto attendant callers can Dial any local or remote extension Dial any VoIP number 250 299 Di...

Page 166: ...local extension they can be transferred to any extension or voice mailbox USING AN ANALOG EXTENSION This section describes how to use a third party analog phone with the TalkSwitch system You can als...

Page 167: ...al extension Place out of office calls from a local extension 1 Dial 9 or 81 88 to choose a line hunt group The line hunt group gives you access to an available line to dial out 2 If your system requi...

Page 168: ...ne press 9 This routes the call to your local extension You can answer a call ringing at a specific extension 1 If you know the extension that is ringing press 7 and the extension number i e 7112 to p...

Page 169: ...erred the call Screened transfer You can initiate a screened transfer from a local extension to another local extension remote extension or ring group 1 Press Flash to put the caller on hold and dial...

Page 170: ...ess Flash 4 to complete the transfer if not press Flash 5 to return to the caller Parking and retrieving calls Call park is a feature for placing a call on hold and then retrieving it from another loc...

Page 171: ...or a ring group i e press 85 the Page button or softkey and the extension or ring group number Queuing and retrieving callers The following sections describe Uniform Call Distribution UCD This includ...

Page 172: ...ash 7 to retrieve callers on a first in first out basis If call waiting is enabled for the Busy action of a local extension callers hear ringing or music if enabled while the local extension hears a c...

Page 173: ...o put the current caller on hold and answer the new caller He or she has the option to press Flash 5 This terminates the current call and connects to the new call If the person at the extension does n...

Page 174: ...phone company s 3 Way Calling Conference service 1 Establish a call with an outside party 2 Press Flash 80 to place the outside caller on hold and dial the number of the other outside party 3 When the...

Page 175: ...fy intercom calls this way A remote extension rings normally A ring group uses the ring pattern selected in the configuration The ring group uses the same ring pattern for intercom calls and outside c...

Page 176: ...n call cascade options c Press Dial Send or You can intercept a call that is ringing on any other local extension 1 Pick up your handset 2 Press 9 and press Dial Send or depending on your phone This r...

Page 177: ...se check the documentation of the IP phone to see if it supports this feature The caller is taken off hold when the receiving extension answers If the extension is busy or the call not answered the sy...

Page 178: ...transfer Do not hang up to complete the transfer because this disconnects the call Screened transfer If the person at the receiving extension does not wish to take the call 1 Press Cancel or the flash...

Page 179: ...ions in the office you can page an individual extension or a ring group i e press 85 the Page button or softkey and the extension or ring group number Queuing and retrieving callers This feature is us...

Page 180: ...directs the caller to the next level of the call cascade for that extension i e send the caller to the associated voice mailbox Conference calling with TalkSwitch Two TalkSwitch local extensions and...

Page 181: ...es up to seven programmable keys on the TS 9133i and up to 14 softkeys on the TS 480i The keys allow the user to access TalkSwitch features and to monitor and engage lines extensions and queued calls...

Page 182: ...ut the call on hold in the next available park orbit The system will respond with the park orbit number 500 to 509 The LED is unused If the Park key is not programmed press k 510 and then press U Un p...

Page 183: ...extension number and Queue will appear beside the softkey The On Hook icon appears if the extension has no calls queued The Ring icon appears if the extension has one or more calls queued Press the s...

Page 184: ...VoIP lines The system has 50 VoIP numbers 250 299 that can be dialed from an extension or auto attendant The TalkSwitch unit automatically finds the VoIP lines for placing these calls Other calls are...

Page 185: ...upt a telephone call on any of the telephone lines Making and receiving calls Make calls on parallel connected extensions as if TalkSwitch were not sharing the telephone line with them If you answer o...

Page 186: ...ur telephone lines when you pick up the telephone s handset preventing you from accessing other system features without first pressing Flash on an analog extension or on a IP extension You can have yo...

Page 187: ...auto attendant answers a call and the caller selects an extension or ring group number that is busy or is not answered the auto attendant can forward the call to a remote extension Conditional call f...

Page 188: ...ion specified next to If a call is rejected from this ext When play caller s name first is configured in the Answered call cascade option TalkSwitch plays a pre recorded prompt to callers asking them...

Page 189: ...t an auto attendant is programmed to answer this line Once the auto attendant has answered dial an extension VoIP location or voice mailbox To place calls through the telephone lines you must activate...

Page 190: ...y default You can activate the voicemail as an announcement only General Voicemail The general voice mailboxes are not associated with extensions You can activate the voicemail as an announcement only...

Page 191: ...ss it through the prompt instructions When a new message is left in a local extension mailbox TalkSwitch plays a stutter dial tone when the handset is picked up If the extension supports a frequency s...

Page 192: ...turn the phone number on off set up or change pager and remote phone notification 1 to rewind 10 seconds 11 to rewind to beginning of the message 3 to skip ahead 10 seconds 33 to skip to the end of t...

Page 193: ...dio file The system hangs up after playing an announcement Callers have the option of pressing during an announcement to return to the auto attendant Callers can also dial 0 to perform other actions i...

Page 194: ...ng feature callers do not hear your music while they are forwarded to a remote extension When calls are forwarded the caller is put on hold by the telephone company s central office switch rather than...

Page 195: ...switching If you switch modes manually TalkSwitch will automatically switch modes during the next scheduled mode change USING CALL BRIDGE AND CALL BACK Working together call back and call bridge act...

Page 196: ...the following a Make another call by pressing TalkSwitch disconnects you from the call in progress You can dial another number or redial the same number b Activate the auto attendant by pressing Talk...

Page 197: ...igure TalkSwitch Activating call back There are two ways to activate call back from your out of office location Using prompted call back activation 1 Dial a TalkSwitch phone number 2 Let the line ring...

Page 198: ...from TalkSwitch to reach you when you are in a hotel or an office where calls are intercepted by a receptionist or switchboard operator When the call back is answered TalkSwitch begins playing your pr...

Page 199: ...unit stores approximately 6000 records in a circular buffer This means that after about 6000 calls the oldest records will be deleted and new ones created On a very busy system 6000 records may only...

Page 200: ...licensed add on application automatically connects to the TalkSwitch unit downloads the CDRs and builds detailed reports of call activity The application requires the Store to File on TalkSwitch sett...

Page 201: ...alkSwitch screen 5 Click the Call Detail Record CDR Management link The browser shows the Call Detail Record CDR Management screen 6 Scroll down to the Download CDR section 7 You can either right clic...

Page 202: ...the call with the same log 2 Log This column indicates log number for the call For the duration of the call the log number remains the same The event number will increment with each change of state Th...

Page 203: ...118 121 128 131 138 141 148 300 309 Mxxx Connected to voice mailbox xxx xxx 111 148 211 248 410 449 COxx Forwarded out on line xx See 10 Line below for more details 8 Phone Number This column displays...

Page 204: ...olumn shows the phone number of the preferred carrier or long distance provider 13 User This column shows the user s access code to dial out using a specific carrier The data can be imported into any...

Page 205: ...licking Start Programs TalkSwitch 5 00 Documentation IP Phone Guides Adding IP Phones to TalkSwitch If you are using a third party IP phone refer to the user guide of the third party IP phone for conf...

Page 206: ...an upstream bandwidth of approximately 380 Kbps Keep in mind that not the full 380 Kbps are available at all times You can estimate about half of the upstream bandwidth as being available In this cas...

Page 207: ...e an integrated Ethernet switch A PC should also be connected to the LAN for configuring the TalkSwitch unit Figure 21 LAN To share voice and data properly your network requires an Ethernet switch A s...

Page 208: ...rts to TalkSwitch The following describes which ports to map to TalkSwitch To allow SIP Signaling data to be forwarded to TalkSwitch firewall port 5060 must be mapped to the TalkSwitch unit known as t...

Page 209: ...e that it is enabled see your router documentation for configuration details DDNS Support If you are using Dynamic Domain Name Service DDNS to manage the IP address of the SIP server ensure that your...

Page 210: ...with TalkSwitch systems and a teleworker is equipped with a Mediatrix 2102 device TalkSwitch and the Mediatrix 2102 route VoIP calls over the Internet while local calls are routed over the traditiona...

Page 211: ...ration is not affected by IP address changes One DDNS provider is DynDNS Visit http www dyndns com services dns dyndns for more information Configuring a TalkSwitch unit to act as the SIP server is de...

Page 212: ...your TalkSwitch configuration is described in VoIP Numbers on page 202 Example Continuing with the previous example five VoIP numbers are assigned in San Francisco 251 to 255 nine are assigned in New...

Page 213: ...rea of the IP Configuration page is automatically completed Select Use the following IP and DNS information to lock in these settings and then ensure they are saved to the TalkSwitch unit If the locat...

Page 214: ...nfiguration page allows you to set up a TalkSwitch profile system provider profile and codec options You can also view registrar entries and registration status and can reserve VoIP resources for spec...

Page 215: ...service provider will be used enter the Outbound Proxy associated with the service provider c Enter a Realm Domain name for your VoIP network e g abccompany com If a VoIP service provider will be use...

Page 216: ...t is acting as the SIP server this is the IP address of the SIP server If the SIP server is using a different port number than the default specify the port number after a colon at the end of the IP ad...

Page 217: ...nfiguration guide for your service provider follow the instructions below 1 Expand System Information VoIP Configuration 2 Select the Service Provider Profile tab 3 Enter the Service Provider Name Thi...

Page 218: ...G 726 better voice quality medium bandwidth G 711 best voice quality high bandwidth 3 Select the Preferred Codec G 729 is the default codec which accommodates the maximum number of concurrent calls 4...

Page 219: ...mbers and when their registrations with the SIP server will expire 1 Click View Registrar Entries The View Registrar Entries window appears Client lists the VoIP numbers set up within the TalkSwitch u...

Page 220: ...ick View Registration Status The Registration Status window appears Client lists the VoIP numbers set up within the TalkSwitch units Status is the registration status Registered or Not Registered Rese...

Page 221: ...calls list to the number of VoIP lines to reserve for external IP extensions An external IP extension is an IP extension located outside the office which is treated as a local extension 4 Set the Ser...

Page 222: ...lti location network must be unique i e only used at one location Fifty VoIP numbers 250 to 299 permit direct dialing from any extension or auto attendant in the network Other VoIP numbers can also be...

Page 223: ...also be used but the caller at the other TalkSwitch location must dial a line hunt group number before the VoIP number Setting up a line hunt group for VoIP numbers As described previously you can set...

Page 224: ...pand System Information VoIP Numbers 2 Select a VoIP number tab 3 Select the Activate VoIP Number check box 4 Select Service Provider Profile 5 If required enter the Country Code as provided by your s...

Page 225: ...auto attendant provides the dial by name directory and allows the caller to dial an extension A voice mailbox can immediately answer the VoIP number when Mode 2 is active at night or on weekends Anot...

Page 226: ...the number of rings to wait before ringing All extensions ring after the first ring by default If you assign a different value to each extension then the extension with the lowest number of rings will...

Page 227: ...al extensions will first ring in sequence as described in Step 5 Repeat Steps 3 to 7 for each mode FAQ How does VoIP work Voice over IP VoIP sends calls over the Internet or any Internet Protocol IP n...

Page 228: ...SL modems and VoIP devices If the power goes out at the Internet Service Provider then no VoIP calls can be made Calls can still be placed over the telephone lines Can a firewall prevent VoIP calls fr...

Page 229: ...the increased overhead on the network connection IPSec adds approximately 10 overhead to VPN traffic What s the difference between a public IP address and a private IP address A public IP address is...

Page 230: ...ress port TalkSwitch can automatically check for the current public IP address and substitute the private IP address with the public address so that VoIP traffic is properly routed through NAT What s...

Page 231: ...dynamic IP addresses DNS is used to allow devices to find other devices on the Internet by domain name rather than by IP address Dynamic DNS allows you to use a Fully Qualified Domain Name FQDN to loc...

Page 232: ...ew IP address TalkSwitch has the technology that helps keep this information up to date so that the system can function properly after an IP address change has been detected and updated What is a port...

Page 233: ...ts that are part of a TalkSwitch VoIP network SIP server location ________________________________________________ Equipment at SIP server location ____________________________________ VoIP numbers as...

Page 234: ......

Page 235: ...dant Music on hold Call routing Answering and fax machines Local extensions Multiple TalkSwitch units VoIP Some problems might be due to physical connections such as loose cables Before you start to a...

Page 236: ...p flashing and the Data light is on solid 3 If you are using a local extension check if the extension has Direct Line Access to your telephone lines If Direct Line Access is enabled press Flash on an...

Page 237: ...g call before the Auto Attendant answers Increase the number of rings The auto attendant is transferring calls to the wrong extension 1 Check if the extension jacks of your devices phones faxes are pl...

Page 238: ...and disconnect I can t use my conference 3 way calling feature from the phone company 1 You need to make sure you have checked the box indicating that you have 3 way calling or transfer and clear on...

Page 239: ...n it or use another fax routing option 4 The level of the auto attendant is too loud and is overpowering the CNG tone affecting the detection Try lowering the volume level of the auto attendant Local...

Page 240: ...es you must first press Flash on an analog extension or on an IP extension before dialing the mailbox The same applies for dialing other extensions to initiate intercom calls Multiple TalkSwitch units...

Page 241: ...a line belonging to the same unit that the call came in on The call will only be forwarded on the other TalkSwitch unit if no telephone line on that first unit is available 2 Ensure that frequently us...

Page 242: ...11 and G 726 codecs and only use G 729 2 You may have too much data traffic on your Internet connection at the same time you are trying to make voice calls We suggest that you use a router that suppor...

Page 243: ...e the following information available when you call 1 Your e mail address and phone number 2 The serial number located on the bottom of TalkSwitch 3 Your date of purchase 4 The number of telephone lin...

Page 244: ......

Page 245: ...the local extensions remote extensions general voice mailboxes VoIP numbers and ring groups Unit 1 Unit 2 Unit 3 Unit 4 Local extensions analog or IP 111 118 121 128 131 138 141 148 Local extensions...

Page 246: ...leave a message and mailbox number local remote or generalvoicemail Accesses a local remote or general voice mailbox You can retrieve messages change greetings password etc Accesses the mailbox associ...

Page 247: ...to cycle through queued calls on a first in first out basis 80 Accesses Same Line Connect when transferring an outside caller to another outside number 9 81 88 Dial to access an outside line On an IP...

Page 248: ...Performs the action defined in the auto attendant configuration 6 Enters call back configuration 7 and extension Transfers a caller on hold to another phone system used in conjunction with TalkSwitch...

Page 249: ...3 and mode number Switch modes 1 or 2 4 and auto attendant number Record auto attendant 1 to 9 04 and auto attendant number Erase auto attendant messages 1 to 9 5 and auto attendant number Play back...

Page 250: ...and 0 Turn off Same Line Connect for a remote extension Remote extension number 980 and 1 Turn on Same Line Connect for a remote extension Remote extension number 9 and hunt group Set the hunt group...

Page 251: ...splays the phone number and name associated with an incoming call Caller ID is also referred to as Call DisplayCaller Display Calling Number Display or IdentiCall The TalkSwitch unit can pass the call...

Page 252: ...to a fax machine modem or auto attendant Separating home and office calls Using auto call back VOICEMAIL The Voicemail service gives callers the opportunity to leave a message when your telephone line...

Page 253: ...and Clear is similar to 3 Way Calling Conference but allows the two external parties to remain in conversation after you hang up Transfer and Clear is also known as FeatureLine or Centrex Plexar If yo...

Page 254: ...ts across telephone lines for incoming calls reverse the order in the line hunt groups to prevent congestion OTHER SERVICES Services using call back Services which result in a call back to the TalkSwi...

Page 255: ...nd release the hook switch a second time If you initiate the second flash signal too quickly you will disconnect your caller Services using Ringback Tones The Ringback Tones service allows the caller...

Page 256: ......

Page 257: ...same unit Since the connection is direct calls must be dialed without a hunt group When the power is restored all features and capabilities will be re established Mode scheduling and power interruptio...

Page 258: ......

Page 259: ...ctions should be adhered to 3 Temperature Do not operate in environments where the temperature is below 0 C or 32 F If the product was shipped in cold weather please let the system warm up at room tem...

Page 260: ...o complies with regulations RSS210 and CS 03 of Industry Canada and Science Canada This equipment also complies with Part 15 of the FCC Rules as well as ICES003 of Industry Canada Operation is subject...

Page 261: ...ipment to an outlet on a circuit different to that which the receiver is connected Consult the dealer or an experienced Radio TV technician for help ACTA TIA EIA IS 968A FCC Part 68 and IC CS 03 Notic...

Page 262: ...s used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In mo...

Page 263: ...ompany Connection to party line service is subject to state tariffs The FCC requires that you connect your cordless telephone to the nation wide telephone network through a modular telephone jack USOC...

Page 264: ......

Page 265: ...above warranty shall not apply to product defects resulting from a improper maintenance or installation b misuse neglect or accident c damage from moisture or corrosive environments d use of the powe...

Page 266: ...EQUENTIAL OR PUNITIVE DAMAGES WHETHER BASED ON CONTRACT TORT INCLUDING WITHOUT LIMITATION NEGLIGENCE OR ANY OTHER LEGAL THEORY WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR WHETHER SUCH...

Page 267: ...tact your reseller and obtain a Warranty Return Authorization WRA number if required If purchased from TalkSwitch Please contact the Technical Support department at TalkSwitch to obtain a WRA number 8...

Page 268: ......

Page 269: ...ephone lines 2 2 2 2 2 2 Local extensions analog IP 4 4 4 8 8 8 VoIP lines 0 4 8 0 4 8 VoIP numbers 0 12 24 0 12 24 Local extensions IP only 12 12 12 8 8 8 480vs 484vs 488vs 840vs 844vs 848vs Telephon...

Page 270: ...tput Phono jack 1 8 mono Power source 120 VAC 60 Hz In 16 VAC 1 5 A Out Power failure line to extension jacks Extension 4 connects to Line 1 Trunk type Loop start Connector type RJ 11 2 pin Interface...

Page 271: ...sensitivity 45 volts RMS 20 Hz REN 0 7B Longitudinal balance 69 dB Signal level 10 dB Distinctive ring supported Yes Caller ID support FSK all lines Metric mm 51 6 x 203 2 x 213 4 Imperial inches 2 0...

Page 272: ...Reduction of Hazardous Substances RoHS Directive 2002 95 EC VoIP Features models with VoIP lines only Embedded SIP server and user agents Integrated registrar Fax tone detection RTP G 711 law A law G...

Page 273: ...ologies Inc TalkSwitch and Appello are registered trademarks of Centrepoint Technologies Inc Elements of TalkSwitch software are protected under additional copyrights listed below and subject to the t...

Page 274: ...UDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABI...

Page 275: ...s software for any particular purpose It is provided as is without express or implied warranty of any kind These notices must be retained in any copies of any part of this documentation and or softwar...

Page 276: ...d by the Free Software Foundation either version 2 1 of the License or at your option any later version This library is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without...

Page 277: ...ential houses The demarcation point see next page breaks the incoming phone lines into loops that can run the length of the entire house but are often broken into smaller loops that serve different ar...

Page 278: ...tion point connects the incoming RED and GREEN pair to various loops within the building It is probable that the building is also wired with a BLACK and YELLOW pair however these are not connected to...

Page 279: ...have all the GREEN wires attached etc This demarcation point shows two lines four wires wired as two loops Home and home office wiring options prior to adding TalkSwitch All phones are connected toge...

Page 280: ...one incoming line You can still use some of TalkSwitch s features from the home phones Disadvantages Your home phones and office phones are not fully integrated together For example calls to the offic...

Page 281: ...4 pins wall jack to LAN MUSIC PA E1 E2 E3 E4 E5 E6 E7 E8 L2 USB SERIAL POWER L4 L3 L4 L1 L2 PF Connecting to TalkSwitch rear panel from wall jack to TalkSwitch L1 L2 This shows a single or a dual line...

Page 282: ...forwarding etc Suitable for one or two incoming phones lines Disadvantages Requires a little more wiring and additional cabling Re wiring the demarcation point 1 Remove the wiring to the house loops...

Page 283: ...arcation point 2 Take the previous house loop wiring and connect them to the four posts of the extension block 3 Use an RJ 11 single line to connect from the TalkSwitch Plug the RJ 11 into a TalkSwitc...

Page 284: ...one D E 111 112 113 114 114 114 LAN MUSIC PA E1 E2 E3 E4 E5 E6 E7 E8 L2 USB SERIAL POWER L4 L3 L4 L1 L2 PF Connecting to TalkSwitch From demarcation point use a dual line phone cable from the demarcat...

Page 285: ...wering machines fax machines modems and the telephone lines in most homes are analog Call back If call back is activated it instructs TalkSwitch to call you back at a preset out of office phone number...

Page 286: ...other fax machine CO Central office of a telephone company Communications software Software to send and receive data over telephone lines via modems Compression Reduces the data size It saves data sto...

Page 287: ...e different handling for incoming calls Driver The software that controls a device printer disk drive modem etc The driver acts as a translator between the device and the programs that use it DTMF Dua...

Page 288: ...ment TalkSwitch offers intercom capabilities between its local extensions Interface Connects two separate entities A user interface is the part of a program that you see on your computer screen and th...

Page 289: ...telephones On some telephones the function of the Link button is internal to the telephone and pressing it has no effect on TalkSwitch Local extension A local extension is an analog extension plugged...

Page 290: ...lkSwitch Prompts are also used to provide instructions when you configure TalkSwitch using a telephone keypad PSTN Public Switched Telephone Network Your telephone line is on a PSTN Registered jacks T...

Page 291: ...es a specific command to be executed Shortcut keys combine the Ctrl or Alt keys with other keys e g Ctrl and C is the shortcut key to copy selected items SIP Session Initiation Protocol A signaling pr...

Page 292: ...irtual refers to something that is not physically plugged in Voicemail call answer A service provided by TalkSwitch or telephone companies giving callers the opportunity to leave a message when your p...

Page 293: ...Assignments area 129 Access Code box 129 Action list 54 100 Activate Auto Call Back check box 120 123 Activate Automatic Route Selection check box 54 Activate Call Bridge check box 126 Activate Demo...

Page 294: ...iguring 78 recording 173 Answered tab 113 ARS Hunt Groups button 55 ARS Hunt Groups window 55 Attendant Console 142 Audio controls 130 Audio levels Adjusting 131 Audio Output Options area 135 Auto Att...

Page 295: ...window 121 124 Call Back ring return area 135 Call back call bridge 119 Call Bridge DISA 125 Call cascade About 107 Setting up 109 Call conference 153 SIP extension 160 Call detail record CDR 179 ena...

Page 296: ...s button 198 Configuration navigation 38 Configuration software 1 screen navigation 27 system requirements 1 troubleshooting 215 upgrading 7 Configure Call Cascade for Mode list 109 Configure Line App...

Page 297: ...nctive Ring 2 check box 46 Distinctive ring fax detection Setting up 57 Do Not Disturb tab 115 Double FlashRecall time area 137 DTMF Detection area 140 E Edit E mail Address List Mailbox window 85 E m...

Page 298: ...x machine automatic detection 19 dedicated fax line 19 distinctive ring 19 troubleshooting 218 Fax number list 57 58 59 Fax Over IP area 135 File menu 37 Firewall Configuring for voice data 188 First...

Page 299: ...check box 47 I If a call is rejected from this ext list 113 If a fax call is detected list 59 101 If being used with another PBX area 135 If busy or not answered list 110 If Do Not Disturb is on for...

Page 300: ...Key Entry window 143 L Label box 49 LAN Connecting to IP network 187 LAN capacity Confirming 187 Language File Management window 41 Last name box 61 63 73 Leading digits 51 Leading Digits box 54 Licen...

Page 301: ...ubleshooting 220 unit IDs 24 Local extension Bypassing automatic route selection 55 Bypassing toll restriction 55 Restricting access to line hunt groups 55 Local Extensions 60 107 Local extensions kee...

Page 302: ...Network Optimizing for VoIP 186 No Answer tab 111 Non detection of Disconnect Clear area 138 Notification Settings button 81 Notification Settings window 81 NTP Server box 97 Number box 204 Number to...

Page 303: ...y through PA list 135 Playback volume for music file list 77 Populate calendar with holidays observed in list 96 Preferred Codec list 198 Preferred DNS Server box 43 Prioritizing Voice data 189 Prompt...

Page 304: ...eset Checked button 94 Reset Mailboxes button 93 Reset Mailboxes window 93 Resetting Mailboxes 93 Resource list 67 69 101 Restricting Local extension access to line hunt groups 55 Local extensions 128...

Page 305: ...480i 69 Line appearance on a TS 9133i 67 Prompted call back 123 Remote extension 73 service provider profile 196 TalkSwitch profile 194 Telephone lines 45 Toll restriction 53 Voicemail 78 Voicemail no...

Page 306: ...elephone Company Voicemail check box 46 Telephone Lines 44 105 Setting up 45 Telephone lines Calibrating 47 Precautions 16 Telephones single line phone 17 two line phone 17 Template Saving 71 Using 72...

Page 307: ...1 Unit IP Address box 42 Use Announced Message check box 121 124 Use Automatic Mode Switching check box 96 Use dialing prefix check box 120 124 Use Extension Names in Caller ID information for all out...

Page 308: ...89 Information 185 local IP address 191 Optimizing LAN 186 Prioritizing voice data 189 Reserving VoIP trunks 200 Router 186 Setting the local IP address 193 Setting the public IP address 193 Setting u...

Page 309: ...T C H U S E R G U I D E 28 9 When listening to voicemail messages always start with list 88 When pager remote phone notification of new messages is activated notify the pager remote phone after recei...

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