T A L K S W I T C H U S E R G U I D E
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Using call waiting
The call waiting feature is activated in the
Call Handling > Local
Extensions
window in the call cascade section of the
Busy
tab list (
invoke
Call Waiting
). When the dialed local extension is busy, the caller hears
ringing or music depending on the settings.
If the phone supports call waiting caller ID (type II signaling), you hear a
beep followed by a short blip. Depending on your phone, you may hear
something similar to a modem noise. This is normal. During this notification,
the caller ID information is displayed on the phone. The caller does not hear
the beep. The phone mutes the other side.
If the phone does not support call waiting and caller ID, you hear a beep.
When the call waiting notification beep is heard, the person at the extension
can press
Flash 7
to put the current caller on hold and answer the new
caller. He or she has the option to press
Flash 5
. This terminates the current
call and connects to the new call. If the person at the extension does not
want to take the new call, they can ignore the call waiting beeps and
TalkSwitch directs the caller to the next level of the call cascade for that
extension (i.e. send the caller to the associated voice mailbox).
Conference calling
You can set up conference calling between three local extensions; two local
extensions and one outside caller; or two outside callers and one local
extension.
Two local TalkSwitch extensions and one outside caller
You do not require access to the telephone company’s 3-Way Calling/
Conference service to use the TalkSwitch conference calling capabilities.
1. Establish a call with an outside party.
2. Press
Flash
to place the outside caller on hold. Dial the number of the
local extension you wish to conference with.
3. When the extension is picked up, press
Flash 6
to establish the 3-way
call.