T A L K S W I T C H U S E R G U I D E
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iii) Select the resource. Depending on the action, resources are voice
mailboxes, extensions, announcements, auto attendants, or VoIP
numbers.
d) If you selected an extension in the second alternative, set up the
third alternative.
i)
Set the
If busy or not answered
list to the number of rings to try
the second alternative. Choices range from
after 1 ring
to
after 9
rings
.
ii) Set the action. Choices are:
•
go to voice mailbox
•
go to auto attendant
•
hang up
•
play announcement
iii) Select the resource. Depending on the action, resources are voice
mailboxes, announcements, or auto attendants.
6. Set up the call cascade for when the user answers the call.
a) Select the
Answered
tab.
b) Set the
When a call is answered
list. Choices are:
•
stay connected
— Transfers the call to the extension. This option
disables the remaining controls in the tab.
•
play caller’s name first
— Performs a screened transfer. The caller
is prompted to state their name. When the user answers the
phone, the system plays the caller’s name, and then prompts the
user to accept the call. If the user accepts the call by pressing
, it is routed to the extension. If the user rejects the call by
pressing
or hanging up, the call is routed to the first
alternative.
c) Set up the first alternative.
i)
Set the
If a call is rejected from this ext.
list to the action. Choices
are:
•
go to voice mailbox
— Transfers the call to the selected voice
mailbox.