T A L K S W I T C H U S E R G U I D E
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If someone in the San Francisco office wants to reach someone in the New
York office, they can dial one of the VoIP phone numbers associated with
New York (270-273). TalkSwitch automatically finds an available VoIP line
and connects to the New York location. The TalkSwitch unit at the New York
location handles the call according to the configuration in the
Call Handling
> VoIP Numbers
page.
USING A STANDARD PHONE CONNECTED IN PARALLEL
TO TALKSWITCH
A standard phone connected in parallel (not connected to TalkSwitch but
connected to the same line) with TalkSwitch always rings at least once before
TalkSwitch starts ringing its extensions or the auto attendant answers the
call. TalkSwitch uses the first ring to identify the incoming ring pattern
before passing it on to the extensions or the auto attendant (TalkSwitch
determines if the call is a distinctive ring and detects any caller ID
information). A parallel phone can interrupt a telephone call on any of the
telephone lines.
Making and receiving calls
Make calls on parallel-connected extensions as if TalkSwitch were not
sharing the telephone line with them.
If you answer on a parallel-connected phone before the auto attendant
engages, TalkSwitch takes no further action. If a call is answered on a
parallel-connected phone after the auto attendant engages, you can turn off
the auto attendant message by pressing
0
at one of the TalkSwitch
extensions, or let it time-out on its own, in which case you will hear:
”Good-bye”
.
Transferring calls
Calls answered on a parallel-connected phone can be transferred to any
TalkSwitch extension or voice mailbox. To transfer the caller, press
.
After you hear 2 beeps, dial the extension and hang up. You cannot
announce a caller to the transferred extension but if you stay on the line,
you are in a conference call state. You can hang up at any time.
If you transfer a call from a parallel-connected phone and then hang up, the
extension rings the number of times specified for that extension. If it is not
answered within that number of rings, the call is handled according to that
extension’s call cascade actions.