T A L K S W I T C H U S E R G U I D E
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Retrieving a parked call
1. Press
and the park orbit.
2. Press
Dial
or
. If
Direct Line Access
is enabled at the extension,
press
then
and the park orbit, then press
Dial, Send
or .
Paging other users
If the external paging option is enabled on TalkSwitch, you can announce
the call over the PA system by pressing
0
. If
Direct Line Access
is
enabled, press
0
and announce that there is a call parked in a
specific park orbit for a co-worker.
Example:
“Bob, please pick up 501.”
This tells Bob that he can retrieve the
parked call from any extension by pressing
501
at the dial tone.
The caller is now connected to Bob at that extension. If
Direct Line Access
is enabled at your extension, press
Flash
before retrieving the parked call.
If you have any combination of TS-80, TS-200, TS-400 and TS-600 analog
extensions in the office, you can page an individual extension or a ring
group (i.e press
85
, the
Page
button or softkey and the extension or
ring group number).
Queuing and retrieving callers
This feature is used the same way on analog and IP extensions except for the
slight differences outlined in the next paragraph.
Some IP extensions display a notification on the screen while the caller is on
hold at your extension. If you want to rotate through queued callers while
you are on the phone, dial
7
and press
Dial, Send
or
. The caller you are
speaking to is placed on hold, and the first caller in the queue is retrieved. If
several callers are queued, dial
7
and press
Dial, Send
or
to retrieve
them on a first in/first out basis.
Using call waiting
If the call waiting feature is activated as a
Busy
option in the call cascade
routing for a local extension and the dialed extension is in use, the caller
hears ringing or music depending on the music on hold settings. The person
at the extension hears the following:
With an IP extension, press
501
.