T A L K S W I T C H U S E R G U I D E
1 6 9
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If the call was conditionally forwarded, it follows the call cascade action
in the
No Answer
or
Busy
for the original extension selected.
CALLS OVER VOIP WITH IP EXTENSIONS AND GATEWAYS
If teleworkers are connected to the system via a certified compatible IP
device (i.e. gateway or IP extension), there are several ways for them to
interact with TalkSwitch.
Making calls
Once the phone or gateway is registered with the TalkSwitch unit acting as
the SIP server, calls can be made as follows:
1. At dial tone, dial a phone number associated to any of the other
locations.
2. At dial tone, dial a phone number associated to one of the VoIP numbers
on TalkSwitch. Ensure that an auto attendant is programmed to answer
this line. Once the auto attendant has answered, dial an extension, VoIP
location or voice mailbox. To place calls through the telephone lines, you
must activate and configure a call bridge account. To access the
telephone lines dial
9
and enter the password for call bridge.
Receiving calls
Once the phone or gateway is registered with the TalkSwitch unit acting as
the SIP server, calls are received directly from other registered gateways or
through the system.
1. If the call is routed via TalkSwitch, you can transfer the caller dialing
and any extension or voice mailbox.
2. If the call came directly from a IP gateway or phone, you can transfer the
call if your phone or service provider supports this feature.
Currently,
TalkSwitch does not place calls on hold or transfer calls when
you call other locations, since the call does not actually go through
TalkSwitch.