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T R O U B L E S H O O T I N G A N D S U P P O R T
2. Make sure the telephone cord you are using between the phone and
TalkSwitch is working properly.
3. Ensure that the ringer is turned on.
Extension(s) ring, but there is no caller
This can occur when a caller hangs up after the auto attendant has begun to
play. In some areas, the telephone company’s disconnect/clear signal is
weak. The auto attendant may not be able to pick up the disconnect signal
as soon as a caller hangs up. The auto attendant will not receive a response
after playing its message and the call will fall through to your settings for
After the Auto Attendant has finished playing and no selection has been made
within
, under
Call Handling > Auto Attendant
.
When I try to access voicemail, I hear a busy tone
1. Check your
Direct Line Access
settings under
System Information >
Local Extensions
in the TalkSwitch configuration software. If a local
extension has been given
Direct Line Access
to your telephone lines,
you must first press
Flash
on an analog extension, or
on an IP
extension, before dialing the mailbox. The same applies for dialing other
extensions to initiate intercom calls.
Multiple TalkSwitch units
I can’t reach an extension across the LAN
1. Make sure the other unit is connected to the LAN and powered on.
2. Pick up a local extension belonging to the other unit. If you hear a dial
tone, check your LAN connections. On the rear panel, the top LED of the
three LEDs next to the LAN port should be on. If there is no dial tone,
make sure the unit is powered on.
The configuration does not show the other TalkSwitch unit(s)
1. Check your LAN connections. Are you able to communicate with another
extension on the other unit?
2. Check the unit ID of each unit. If the lights on one or more units are
flashing, there is a conflict with the unit ID numbers assigned to each
TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift the
handset. It will tell you immediately if a unit ID number needs to be
assigned. Follow the instructions. You can press
00
to check
the unit ID of the unit you are connected to. Click the
System
Information
link in the TalkSwitch configuration software.