ACD & UCD Groups
15
SLT User Guide
Wrap-Up Time On/Off
ACD & UCD Groups: Wrap-Up Time On/Off
#1976
Wrap-Up time provides an idle ACD/UCD group member with a time-out period between consecutive ACD/UCD calls.
The time-out period is determined for each group, system-wide. This feature allows an agent to utilize the Wrap-Up code
without interfering with outside calls.
To activate Wrap-Up Time:
1. Lift handset.
2. Dial Wrap-Up Time feature code
#1976
.
3. Listen for dial tone.
4. Dial activation code
9
.
5. Listen for the confirmation tone.
6. Hang up.
To cancel Wrap-Up Time:
1. Lift handset.
2. Dial Wrap-Up Time feature code
#1976
.
3. Listen for dial tone.
4. Dial cancellation code
8
.
5. Listen for the confirmation tone.
6. Hang up.
