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ACD & UCD Groups

13

SLT User Guide

Release/Resume from a UCD Group

ACD & UCD Groups: Release/Resume from a UCD Group

#1991

When your station is a member of a UCD group you can temporarily exit the UCD group and then rejoin when required.

To leave a single UCD Group:

1. Lift handset.

2. Dial Release/Resume UCD Group feature code 

#1991

.

3. Listen for dial tone.

4. Dial your UCD Group number.

5. Dial activation code 

9

.

6. Listen for the confirmation tone.

7. Hang up.

To return to a single UCD Group:

1. Lift handset.

2. Dial Release/Resume UCD Group feature code 

#1991

.

3. Listen for dial tone.

4. Dial your UCD Group number.

5. Dial cancellation code 

8

.

6. Listen for the confirmation tone.

7. Hang up.

Summary of Contents for SLT

Page 1: ...SLT Single Line Telephone User Guide Creating a new world of IPportunities Version 15 5 ...

Page 2: ...iability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product ...

Page 3: ...d 21 Exclusive Hold 23 Privacy 24 Break In 25 Broker Consult 3 Way Conf Call Contin Conf 26 Call Forward 29 Caller ID Control 33 Camp On 34 Call Back 34 Off Hook Call Waiting Call Offer 36 Cancellation Code 37 Canned Messages 38 Class of Service COS Switchover 41 Conference 42 Multi Party 42 Release 43 Do Not Disturb DND 44 Do Not Disturb DND Override 45 Executive Privilege 46 Flash Calibrated Ope...

Page 4: ...ddress 85 Voice To Single Keyset 86 Zone To Keyset Group 87 Park 88 Passcode 89 Phone Dial Lock 90 Pickup Group Directed 91 Receiving Calls Answering Calls 92 Relay Accessory 93 Reminder 94 Room Status 96 Saved Number Repeat Number 98 Second Party s Speaker Status 99 Security Line 100 Series Call 101 Silent Monitor 102 1 Way Splitting 103 2 Way Both 104 Speed Dialing 105 Programming Private Librar...

Page 5: ...TOC 3 SLT User Guide Appendix B Tones B 1 Appendix C Dial Tone Pad Feature Codes C 1 ...

Page 6: ...ich have been assigned during initial installation are provided on an individual extension station basis Feature allocation may also be changed to suit a changing working environment Not every feature code in this guide is likely to have been installed in your system or extension Check with your system manager for a list of the features actually installed This Guide is organized alphabetically The...

Page 7: ... 17709 Exclusive Hold 187 Privacy 186 or 6 Break In Hookflash 3 Broker Consultation Three Way Call Hookflash Call Forward All Calls 141 or 8 All Calls External 17702 Busy 140 Busy External 17701 No Answer 142 No Answer External 17703 Busy No Answer 147 or 2 Busy No Answer External 17705 Timed 1985 Timed External 17704 Undefined Station 17717 Call Hold 171 or 4 Call Park 183 or 79 or 7 Call Pickup ...

Page 8: ...l Internal 17711 FlexiCall External 17712 Placing a new call 1 Call transfer 2 Call divert to Coral station 3 Enabling Voice Mail IVR commands 4 Call divert to desk phone 5 Call Recording Help Requesting 6 Follow Me Internal External 189 Follow Me External 17713 Freedom IRSS 17714 Placing a new IRSS call 1 Call transfer 2 Call divert to Coral station 3 Enabling Voice Mail IVR commands 4 Call Recor...

Page 9: ...ne To Keyset Group 7300 7309 Passcode Change 179 Phone Dial Lock 148 Relay Accessory 7086 7091 Reminder Request 172 Snooze 4 Room Status 7026 7041 Saved Number Repeat Number 196 or 9 Security Line 17700 Series Call Hookflash 195 Silent Monitor 1 Way Split 1448 2 Way Both Hookflash 9 1981 Speed Dialing Programming Private Library 193 Stop Dial Transfer Hookflash Wakeup Request 173 Snooze 4 Whisper ...

Page 10: ...hone used to call or by client account To activate Account Code from idle 1 Lift handset 2 Dial Account feature code 1990 3 Listen for distinctive dial tone 4 Dial the account number 5 Listen for distinctive dial tone 6 Dial external line code Last Number Redial code Saved Number code or Speed Library number can also be used 7 Dial outside number To activate during an incoming or outgoing call 1 H...

Page 11: ...number 1 Lift handset 2 Dial feature code 143 or press 3 Dial account number To redial saved number 1 Lift handset 2 Dial Saved Number feature code 196 3 Dial account number To dial a Speed Dial Public or Private Library Number 1 Lift handset 2 Dial a Speed Call library number 3 Dial account number Note Should you dial a wrong account number when VFAC is installed in your system a reorder tone is ...

Page 12: ... all lines are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined telephone number Calls incoming to an ACD UCD group are answered by free agents according to system wide defined rules The most common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the longest period of time UC...

Page 13: ...east one ACD group However once you have logged out of the last group your ID number is deleted from the system You are required to reload the ID in order to re enter the ACD group To activate Load ID 1 Lift handset 2 Dial Load ID feature code 1973 3 Listen for dial tone 4 Dial your ID number four digits 5 Listen for the confirmation tone 6 Hang up Note Only one ID number is allowed per station An...

Page 14: ...1974 3 Listen for dial tone 4 Dial your ACD group number 5 Dial activation code 9 6 Listen for the confirmation tone 7 Hang up To Log Out from a single group 1 Lift handset 2 Dial Log In Out feature code 1974 3 Listen for dial tone 4 Dial your ACD group number 5 Dial cancellation code 8 6 Listen for the confirmation tone 7 Hang up Notes 1 When logging in or out from additional groups the above pro...

Page 15: ... In Out for a Single ACD Group ACD UCD Groups Log In Out for a Single ACD Group 3 If you log out from your primary group using this feature code you must also log out as primary so the group is no longer marked as your primary see page 11 ...

Page 16: ...roup 1 Lift handset 2 Dial Primary Log In feature code 1442 3 Listen for dial tone 4 Dial your ACD group number 5 Dial activation code 9 6 Listen for the confirmation tone 7 Hang up Notes 1 Some groups might require you to define an ID number before logging in to the group see page 8 2 Only one group can be marked as primary When you log in again on a different group as primary the previous primar...

Page 17: ...s you to resume connections with the ACD UCD groups from which you have been released To release from all ACD UCD groups 1 Lift handset 2 Dial feature code 1975 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up To resume connection with all ACD UCD groups 1 Lift handset 2 Dial feature code 1975 3 Listen for dial tone 4 Dial cancellation code 8 5 Listen fo...

Page 18: ...o leave a single UCD Group 1 Lift handset 2 Dial Release Resume UCD Group feature code 1991 3 Listen for dial tone 4 Dial your UCD Group number 5 Dial activation code 9 6 Listen for the confirmation tone 7 Hang up To return to a single UCD Group 1 Lift handset 2 Dial Release Resume UCD Group feature code 1991 3 Listen for dial tone 4 Dial your UCD Group number 5 Dial cancellation code 8 6 Listen f...

Page 19: ...ming call The types of information that can be sent to the Call Center and the relevant codes are defined system wide To activate the Wrap Up Code 1 After the ACD call is completed hang up 2 Lift handset 3 Listen for dial tone 4 Dial Wrap Up feature code 1977 5 Listen for dial tone 6 Dial the required wrap up code four digits 7 Listen for the confirmation tone 8 Hang up Use this table to create a ...

Page 20: ... system wide This feature allows an agent to utilize the Wrap Up code without interfering with outside calls To activate Wrap Up Time 1 Lift handset 2 Dial Wrap Up Time feature code 1976 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up To cancel Wrap Up Time 1 Lift handset 2 Dial Wrap Up Time feature code 1976 3 Listen for dial tone 4 Dial cancellation c...

Page 21: ...de Activation Code 11 1 or 1 Use the Activation code as required when programming features The following symbol in this manual indicates an activation code 9 See your system manager as to which activation code is used in your system ...

Page 22: ...estination station The phone swap holds until a reverse swap is performed To activate from the destination station 1 Lift handset and dial Auto Set Relocate feature code 2 Listen for dial tone 3 Dial your source station number and Listen for dial tone 4 Dial your source passcode four digits 5 Listen for dial tone 6 Dial activation code 9 no confirmation tone is heard 7 Hang up The station initiali...

Page 23: ...allows you to use any SLT available from your Coral system while keeping your unique extension dial number The Auto Set Relocate is activated at the destination station The temporary phone swap is automatically reversed at midnight Reactivating Auto Set Relocate at the already swapped destination station causes Automatic cancellation of the first relocation Exchange of the new third user s phone p...

Page 24: ...t handset 2 Dial Auto Set Relocate feature code 3 Listen for dial tone 4 Dial your source station number 5 Listen for dial tone 6 Dial your source passcode four digits 7 Listen for dial tone 8 Dial cancellation code 8 no confirmation tone is heard 9 Hang up 10 The destination station reinitializes with its original profile ...

Page 25: ...warded according to certain criteria to ring at various destinations The system can distinguish between calls arriving from an internal or external source when forwarding Calls from Internal and External sources can be forwarded to different destinations See Internal External Call Forwarding on page 31 Possible forward destinations are operator station group external number via public and private ...

Page 26: ...n none of your Boss Group lines has been answered within a system defined number of rings Timed Forwards your incoming Boss Group calls to another destination for a time period determined by the system The system defined time can include up to two separate time periods for example between 12 00pm and 12 30pm and between 6 00pm and 6 30pm your calls can be forwarded to the group secretary Use the f...

Page 27: ...estination number where calls are to be forwarded 6 Hang up To cancel Call Forward 1 Lift handset 2 Dial required call forwarding feature code see Table 1 on page 21 3 Listen for dial tone 4 Dial your boss group number 5 Dial cancellation code 8 Note Should you hear the reorder tone Call Forward is denied at your station as defined by Class of Service In order to use this feature ask the attendant...

Page 28: ...anently in effect until cancelled If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group See Hold on page 74 To activate Exclusive Hold for all calls 1 Lift handset 2 Dial Exclusive Hold feature code 187 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up To cancel Exclusive Hold 1 Lift handset 2 Dial Exc...

Page 29: ...ining your current conversation To activate Privacy for all calls 1 Lift handset 2 Dial Privacy feature code 186 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up To cancel Privacy 1 Lift handset 2 Dial Privacy feature code 186 3 Listen for dial tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up ...

Page 30: ...his feature allows an authorized user to break into an established two party call To break into a busy conversation 1 Hookflash 2 Dial Break In code 3 Note Both conversing parties hear the Break In warning tone To release Break In break out 1 Hang up ...

Page 31: ...ed party is then released Three Way Conference Call This feature allows you to bring a third party into an ongoing conversation All three parties can converse in a three way party conference Continuous Conference This feature allows an authorized user to continue adding participants to an established 3 way call effectively turning the call into a multi party conference call up to 6 or 15 members d...

Page 32: ...main in conversation To activate a Consultation Call 1 Hookflash 2 Dial the number of the person you wish to consult with then when your conversation is concluded 3 Hookflash to return to original call the consulted party is released To activate a Three Way Conference Call 1 Hookflash 2 Dial the third party number When the party answers 3 Hookflash for Three Way Call To add members to a Three Way ...

Page 33: ...ll Contin Conf To activate combination of Consultation Broker Three Way Conference Call 1 Hookflash 2 Dial the third party number and wait for an answer 3 Hookflash third party put on hold When you have concluded your private conversation 4 Hookflash to complete a Three Way Conference Call ...

Page 34: ...s from your telephone When Call Forward All is activated at a station a distinctive dial tone is heard when lifting the handset to indicate that the station has been forwarded Busy Forwards your incoming calls to another destination when your telephone is busy No Answer Forwards your incoming calls to another destination when you do not answer within a system wide defined period Busy No Answer For...

Page 35: ...rd Call Forward Call Forward Table 2 Call Forward Codes Call Forward Type Internal and External Calls External Calls Only All 141 or 8 17702 Busy 140 17701 No Answer 142 17703 Busy No Answer 147 or 2 17705 Timed 1985 17704 Undefined 17717 N A ...

Page 36: ...he different possibilities Forward Option Resultant Call Destination Case Call Forward All 141 Set To Call Forward External 17702 Set To Internal Calls Go To External Calls Go To 1 Feature not set and Feature not set Your own Station Your own Station 2 Destination X and Feature not set Destination X Destination X 3 Feature not set and Destination Y Your own Station Destination Y 4 Destination X an...

Page 37: ...n number where calls are to be forwarded 5 Listen for the confirmation tone 6 Hang up To cancel Call Forward 1 Lift handset 2 Dial the required Call Forward feature code see Table 2 on page 30 3 Listen for dial tone 4 Dial the cancellation code 8 5 Listen for the confirmation tone 6 Hang up Note If you hear a Reorder Tone Call Forward is denied at your station as defined by Class of Service ...

Page 38: ... wide settings Your telephone is pre set in the system to either restrict or display your Caller ID to the called party You can use this feature to override this setting on a per call basis if permitted by COS To dial using Caller ID Control 1 Lift handset 2 Dial Caller ID Control feature code 1444 3 To display your Caller ID dial activation code 9 4 To hide your Caller ID dial cancellation code 8...

Page 39: ...1 Hookflash 2 Dial 2 3 Listen for the confirmation tone 4 Hang up Your telephone rings when the station or outside line is available To Camp On to a destination from an idle station 1 Lift handset 2 Dial Camp On Call Back feature code 176 3 Listen for dial tone 4 Dial destination number 5 Listen for the confirmation tone 6 Hang up Your telephone will ring after the camped on port is available To c...

Page 40: ...r telephone rings required trunk now idle 1 Lift your handset listen for the outside dial tone or Should you hear inside dial tone Dial 2 to initiate outside call Dial required outside number not required for routing access dialing Note The way in which you answer a Camp on Call Back is defined system wide When your telephone rings destination station now idle 1 Lift your handset requested station...

Page 41: ...y tone from a Coral station this feature enables you to send a call waiting tone to the busy party When you apply this feature you hear a second ringback tone at your telephone To Camp On a busy station while off hook 1 Hookflash 2 Dial 8 3 Listen for the ringback tone or second ringback tone defined system wide 4 Wait for answer ...

Page 42: ...r Guide Cancellation Code 10 0 or 0 Use the Cancellation code as required when programming features The following symbol indicates a cancellation code 8 See your system manager as to which cancellation code is used in your system ...

Page 43: ...for the list of canned message texts used in your organization Use the Canned Message form below to write down the canned messages available at your telephone Notes 1 Check with your system administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 96 the Canned Message feature is unavailable 2 Ensure t...

Page 44: ...s 39 SLT User Guide Canned Messages To cancel or reset a Canned Message 1 Lift handset 2 Dial Canned Message access code 3 Listen for dial tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up ...

Page 45: ...anned Messages Table 3 Canned Message Text and User Access Codes Canned Message Number Access Code Canned Message Text 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 ...

Page 46: ...ndset 2 Dial COS Switchover feature code 149 3 Listen for dial tone 4 Dial your passcode four digits 5 Dial activation code 9 6 Listen for the confirmation tone 7 Hang up To return to your station s Primary COS 1 Lift handset 2 Dial COS Switchover feature code 149 3 Listen for dial tone 4 Dial your passcode four digits 5 Dial cancellation code 8 6 Listen for the confirmation tone 7 Hang up Notes 1...

Page 47: ...he assigned conference number allowing each one to join the conference Progressive Add On In this type of conference each member is added as required to an ongoing conference Conference Release An authorized user can release each participant from the conference Group Call see page 65 To join a Meet me Conference at the assigned hour 1 Lift handset 2 Dial assigned conference number 7098 7099 A warn...

Page 48: ...5 Dial participant number 6 Dial activation code 9 7 No confirmation is heard 8 Hang up CAUTION If you do not enter the participant number trunk or station number you will remove an unidentified member from the conference The first to be removed is always the first member who joined the conference the second to be removed is the second member who joined the conference and so on When a member is re...

Page 49: ...ial Do Not Disturb feature code 145 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up To cancel DND 1 Lift handset 2 Dial Do Not Disturb feature code 145 3 Listen for dial tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up Notes 1 You may check to see if your phone is set to Do Not Disturb by lifting the handset and hearing the d...

Page 50: ...to stations that are idle but have been set to Do Not Disturb After dialing a station and receiving the reorder tone override can be applied and your call can be put through to the station To override Do Not Disturb status 1 Hookflash 2 Dial override code 3 3 Listen for the ringback tone 4 Wait for answer Note The override feature uses the same feature code as Break In ...

Page 51: ...rivilege feature code 170 3 Listen for dial tone 4 Dial your own station number 5 Dial your passcode four digits 6 Listen for distinctive dial tone 7 Dial the required number Notes 1 Some telephones may be denied the Executive Privilege feature defined by Class of Service 2 In order to use Executive Privilege your station must be defined with a passcode see page 89 3 Executive Privilege remains in...

Page 52: ...ctions are given Use the following lines to write in the ways in which Flash is used in your company s telephone system _______________________________________________________________________________________________ _______________________________________________________________________________________________ ________________________________________________________________________________________...

Page 53: ...system station The FlexiCall feature may be used also to semi connect ancillary devices such as answering machines fax machines or data modems to your station without using a separate telephone number Notes 1 The remote destination rings even when your station is disconnected 2 The remote destination does not ring if any of the following features is activated at your Coral station Do Not Disturb C...

Page 54: ...g at your remote phone Internal calls ring at your remote phone External calls ring at your remote phone Table 4 FlexiCall Forward Codes FlexiCall Option Resultant Call Destination Case All 17710 Internal 17711 External 17712 Internal Calls ring at External Calls ring at Coral station Remote phone Coral station Remote phone 1 8 9 8 9 9 9 2 8 8 9 9 9 9 3 9 Irrelevant Irrelevant 9 9 9 9 4 8 9 9 9 9 ...

Page 55: ...on A remote destination can be an operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library 5 Listen for the confirmation tone 6 Hang up To cancel FlexiCall 1 Lift handset 2 Dial the appropriate feature code see Table 4 on page 49 3 Listen for dial tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up Not...

Page 56: ...mote destination Note Your remote off site non Coral phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone When your telephone rings 1 Answer the FlexiCall call as you would answer a regular call See your remote telephone User Guide 2 Once you have answered a FlexiCall call at your remote destination you can activate any of the options described in...

Page 57: ...r Depending on your Class of Service definitions one of the three party functions is activated as defined in Broker Consultation 3 Way Conference call on page 61 Divert call to Coral station 3 A dial tone prompts you to enter the divert number You are disconnected and your conversing party is transferred to the divert number Your number is not displayed on the diverted party s display Access voice...

Page 58: ... automated voice mail answer 5 Dial the voice mail remote access code followed by your station number to access your station s voice mailbox 6 Dial 4 as soon as the Automated voice mail answers This allows the system to recognize the voice mail or IVR commands 7 Choose the required option from the voice mail IVR system menu Note Contact your system administrator for the voice mail IVR dial number ...

Page 59: ...that Call Forward All External is not defined at your station Forwarding only your external calls to your new location while internal calls continue ringing at your desk phone Table 6 Follow Me Codes To activate Follow Me 1 Lift handset at remote location 2 Dial the appropriate Follow Me feature code see Table 6 from the remote location where you wish the calls to be forwarded 3 Listen for dial to...

Page 60: ...54 from any station 3 Listen for dial tone 4 Dial your own station number 5 Dial cancellation code 8 1 Listen for the confirmation tone 2 Hang up To cancel Follow Me from your own station 1 Lift handset 2 Dial Call Forward All or External feature code 141 or 17702 see Table 2 on page 30 3 Listen for dial tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up ...

Page 61: ...ports actively connected to each other To force Release a Port 1 Dial port number 2 Listen for busy tone 3 Hookflash 4 Dial Break In code 3 5 Listen for conversation then either 6 Hang up if the parties are in conversation and you decide not to release the parties or Hookflash and hang up in order to force release ...

Page 62: ...o the Coral features To enable the Freedom feature for remote phones providing Caller ID Note To enable the Freedom feature at your Coral station you must first program a Private Public Library number with your off site phone number see pages 105 108 Use the table below to record library numbers that contain your Freedom destinations 1 Lift handset 2 Dial Freedom feature code 17714 3 Listen for di...

Page 63: ...scode if required by Class of Service 4 Listen for dial tone 5 Dial the required destination number Possible destinations include external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library or voice mail Notes 1 If your destination is an external number it should be preceded by an external line ...

Page 64: ...dial tone 3 Dial your own Coral station number 4 Dial your four digit passcode 5 Listen for distinctive dial tone 6 Dial the required destination number Possible destinations can be external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library voice mail Note If your destination is an external num...

Page 65: ...n 3 Way Conference call 2 A dial tone prompts you to enter the required third party number Depending on your Class of Service definitions one of three party functions is activated see Broker Consultation 3 Way Conference call on page 61 Divert call to a Coral station 3 A dial tone prompts you to enter a divert number You are disconnected and your conversing party is transferred to the divert numbe...

Page 66: ...rnate between parties any number of times 4 When you hang up the other parties remain in conversation To activate a Consultation call 1 Dial 2 2 Dial the number of the person you wish to consult with 3 When your conversation is concluded dial 2 to return to the original call The consulted party is released To activate a 3 way Conference call 1 Dial 2 2 Dial the number of the person you wish to add...

Page 67: ...provide Caller ID repeat steps 1 4 on page 59 2 Dial the voice mail or IVR dial number 3 Wait for the automated voice mail answer 4 Dial the voice mail remote access code followed by your station number 5 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 6 Choose the required option from the voice mail IVR system menu Notes 1 Cont...

Page 68: ... 1 4 on page 59 2 Dial the FlexiCall All feature code 17710 3 Listen for dial tone 4 Dial the destination number Calls ringing at your desk phone simultaneously ring at that destination Possible destinations are operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library 5 Listen for the confirmation tone To cancel the FlexiCall ...

Page 69: ... a phone that provides Caller ID repeat steps 1 4 on page 58 For a phone that does not provide Caller ID repeat steps 1 4 on page 59 2 Listen for dial tone 3 Dial Freedom feature code 17714 4 Listen for dial tone 5 Dial a Private Public Library number defined with your new off site phone number 6 Listen for the reorder tone You are now disconnected You can now access your station from your newly a...

Page 70: ...tone may be heard by a conference initiator upon activating the group call and by all the participants every time a participant joins or leaves an ongoing conference Group members may be blocked from joining the conference once the ringing has stopped The conference may if desired be locked to those users that are not listed on the system as the conference registered members When a Group Call is n...

Page 71: ...ng Group Call features are subdivided into the topics listed below FEATURE PAGE PRESET CONFERENCE ACTIVATION 67 TEMPORARY CONFERENCE ACTIVATION 68 JOINING 69 ADDITION OF PARTICIPANTS 70 SUBMITTING REQUEST TO SPEAK 71 FORCED RELEASE OF A PARTICIPANT 72 FORCED RELEASE OF AN ENTIRE GROUP CALL 73 ...

Page 72: ...conference initiator to contact all the registered members by dialing an access code The maximum number of participants is 100 depending on the system configuration To call a preset group 1 Lift handset 2 Dial the Group Call access code 3 All the member stations start ringing 4 Wait for members to join hear a warning tone if defined system wide every time a member answers 5 Start speaking Use the ...

Page 73: ...ibrary A few preset group calls may be joined to a Temporary Group Call via Public Libraries To call a temporary group 1 Lift handset 2 Dial Add On Group Call feature code 1449 3 Listen for dial tone 4 Dial the Group Call access code 5 Dial required stations and or Public Libraries up to 5 or 14 destinations depending on the system configuration 6 While entering participants you can erase the last...

Page 74: ...ized user see page 70 To join a group while your phone is ringing 1 Answer the group call A warning tone is heard by all established participants if defined system wide To join an ongoing group call after station has stopped ringing 1 Lift handset 2 Dial the Group Call access code A warning tone is heard by all participants if defined system wide Note When the group is defined as blocked against j...

Page 75: ...call While connected to a station trunk 1 Hookflash 2 Listen for dial tone 3 Dial the Group Call access code A warning tone is heard by all participants if defined system wide 4 Both the new participant and yourself are connected to the group call Notes 1 When the group is defined as locked against non registered participants and one of the conversing parties is not registered the reorder tone is ...

Page 76: ...only a Group Call initiator has the right to speak The user defined as Group Operator can grant the right to speak to other participants This feature allows you to request permission to speak from the Group Operator The request is submitted while your current conference is in progress without disturbing it To send a request to speak to the Group Operator 1 Hookflash 2 Continue attending the curren...

Page 77: ...articipant 1446 This feature allows an authorized user from idle to release a participant from an ongoing conference To release a single participant 1 Lift handset 2 Dial the feature code 1446 3 Listen for dial tone 4 Dial participant number 5 Dial activation code 9 No confirmation tone is sounded 6 Hang up ...

Page 78: ...tire Group Call 1447 This feature allows an authorized user from idle to release an entire Group Call To release an entire group call 1 Lift handset 2 Dial the feature code 1447 3 Listen for dial tone 4 Dial the access code of the required Group Call 5 Dial activation code 9 6 No confirmation tone is heard 7 Hang up ...

Page 79: ...ten for the confirmation tone 4 Hang up To return a call placed on Hold 1 Lift handset 2 Dial Hold feature code 171 3 Answer the call Notes 1 The held calls are returned in First In First Out order 2 If you do not return to the call within a predetermined period the call automatically rings back at your station 3 If your telephone is programmed with Hard Hold when hold is activated on a call your ...

Page 80: ...l dial tone However if you do not dial a number within a system wide defined time out your telephone is automatically routed to a pre defined destination This feature cannot be defined at your telephone but is typically defined by the attendant In addition the attendant can cancel the feature or set up Hot Line Delayed for other destinations To activate Hot Line Immediate when defined at your tele...

Page 81: ...l Last Number Redial 1 Lift handset 2 Dial feature code 143 or press or Press the phone s Redial key if your phone is equipped with a redial key Note When dialing over an outgoing trunk in some cases the Last Number Redial feature code must be followed by a Forced Account code When Forced Account code is required the distinctive dial tone is heard after dialing 143 or pressing ...

Page 82: ...th a Forced Account code before the outside number can be dialed When Forced Account code is required the distinctive dial tone is heard after dialing the external line code 4 See also Caller ID control on page 33 5 Pressing after the external number commands the system to send the call immediately towards the destination without inter digit delay 6 Some systems might be programmed with a limit on...

Page 83: ...d are Originating number for external calls ANI if available else trunk number your station number and the time of calls To activate malicious call trace 1 Lift handset 2 Dial feature code 1740 3 Listen for dial tone 4 Dial the activation code 9 5 Listen for the confirmation tone 6 Hang up Note Should you hear a reorder tone Malicious Call Trace is denied at your station as defined by the Class of...

Page 84: ... 1 Lift handset 2 Dial feature code 1741 3 Listen for dial tone 4 Dial the activation code 9 5 Listen for the confirmation tone 6 Hang up Notes 1 If the Malicious Call feature is not currently active the reorder tone is heard 2 The details recorded include the Originating number for external calls ANI if available else trunk number your station number and the time of the calls 3 The listing is not...

Page 85: ...system wide manually A waiting message can be indicated in one of two ways Periodic ringing Illuminated message waiting lamp when installed in your telephone To automatically receive Hotline Message 1 Lift handset 2 Listen for the ringback tone 3 Wait for answer To manually receive Message 1 Lift handset 2 Listen for distinctive dial tone 3 Dial Message feature code 175 4 If you listen for dial to...

Page 86: ... A message left to a boss group turns ON the message lamp of the first boss group member only To leave a message when the station group is busy or does not answer 1 Hookflash 2 Dial 5 3 Listen for the confirmation tone 4 Hang up To leave a message at a vacant desk or forwarded station from idle 1 Lift handset 2 Dial Message feature code 175 3 Dial station boss group or network number 4 Listen for ...

Page 87: ...Message 82 SLT User Guide Leaving Cancellation Message Leaving Cancellation 3 Dial station or network number 4 Listen for the confirmation tone 5 Hang up ...

Page 88: ...rings within your pickup group by dialing the Night Answer group pickup feature code To answer incoming calls within your pickup group 1 Lift handset 2 Dial Night Answer feature code 192 3 Answer the call Directed Pickup Allows you to pick up any ringing central bell in the system by dialing the Directed Pickup feature code and the required bell number To answer a UNA call ringing within the syste...

Page 89: ...wide To place a call in Page_Q 1 Hookflash 2 Dial a free Page_Q number 7060 7069 3 Listen for the confirmation tone 4 Hang up To pick up a call placed in Page_Q 1 Lift handset of any telephone 2 Dial assigned Page_Q number 7060 7069 3 Answer the call or Voice Page see Paging on page 85 to announce the call for pick up Make sure to include both the name of the person being notified and the relevant...

Page 90: ...oice paging may be accomplished via a system station Use the form below to write in locations or areas and their associated access codes To voice page 1 Lift handset 2 Dial Public Address Paging access code 3 Announce your message 4 Hang up Table 7 Voice Paging Access Codes Location Area Access Code 7074 7075 7076 7077 7078 7079 ...

Page 91: ...de 191 followed by the keyset dial number or Dial a Keyset Voice Page number 3 Listen for the Voice Page tone 4 Begin paging when tone stops 5 Hang up Note Each Keyset has a unique Voice Page number which is defined through the Coral system To voice page a single Keyset that is either busy or does not answer 1 Hookflash during the call 2 Dial Voice Page code 6 3 Listen for the Voice Page tone 4 Be...

Page 92: ...orm on this page to write in the various paging zones or areas in your company and their associated access codes Note Only idle keysets can receive a page To operate Zone Page 1 Lift handset 2 Dial the Zone Page access code 3 Listen for the Voice Page tone 4 Begin paging when tone stops 5 Hang up Location Area ACCESS CODE Location Area ACCESS CODE 1 7300 6 7305 2 7301 7 7306 3 7302 8 7307 4 7303 9...

Page 93: ...tion 1 Lift handset from any station 2 Dial Park feature code 183 3 Dial station number at which call was parked 4 Answer the call Notes 1 More than one call can be parked at a single station Calls are retrieved on a first in first out basis FIFO That is the first parked call first in is the first call that is picked up first out However if multi parking is required it is recommended that the Page...

Page 94: ...eature code 179 3 Listen for dial tone 4 Dial your new passcode four digits 5 Redial your new passcode 6 Listen for the confirmation tone 7 Hang up To change Passcode 1 Lift handset 2 Dial Passcode feature code 179 3 Listen for dial tone 4 Dial your present passcode four digits 5 Dial your new passcode four digits 6 Redial your new passcode 7 Listen for the confirmation tone 8 Hang up CAUTION Once...

Page 95: ... your telephone 1 Lift handset 2 Dial Phone Lock feature code 148 3 Listen for dial tone 4 Dial your passcode four digits 5 Dial activation code 9 6 Listen for the confirmation tone 7 Hang up To unlock your telephone 1 Lift handset 2 Dial Phone Lock feature code 148 3 Listen for dial tone 4 Dial your passcode four digits 5 Dial cancellation code 8 6 Listen for the confirmation tone 7 Hang up Note ...

Page 96: ...y dialing the Group Pickup feature code To answer a call within your Pickup group 1 Lift handset 2 Dial Group Call Pickup feature code 181 3 Answer the call Directed Pickup Allows you to pick up any ringing telephone in the system by dialing the Directed Pickup feature code and the required telephone number To answer any call within the system 1 Lift handset 2 Dial Directed Call Pickup feature cod...

Page 97: ... Your telephone may be equipped with a Caller ID display When you receive a call the caller s phone number is shown on the screen if the caller did not choose to hide his number and if the network supports the Caller ID feature The phone displays both the Caller ID and the User ID of the caller if it is available Call waiting information is not supported Some display models provide a call log opti...

Page 98: ...s of external devices that are installed and their associated codes To switch on a relay 1 Lift handset 2 Dial Relay code 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up To switch off a relay 1 Lift handset 2 Dial Relay code 3 Listen for dial tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up List of External Devices and Relay ...

Page 99: ... some old versions 14 67 or lower skip this step when the Reminder time list is empty 5 Dial in the time you wish to be called four digits are required 12 hour clock use leading 0 e g 0805 for five past eight 6 Dial 2 for AM or 7 for PM 7 Listen for the confirmation tone 8 Hang up To answer a Reminder ring 1 When the phone rings at the Reminder Call time Lift handset 2 Listen for distinctive dial ...

Page 100: ...or dial tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up Note Reminder times must be cancelled one at a time If you have more than one reminder time programmed then the closest reminder time to the present hour is cancelled You must repeat this procedure to cancel each subsequent reminder time ...

Page 101: ...r whether your Coral system supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 38 the Room Status feature is unavailable To activate or set the Room Status 1 Lift handset 2 Dial Room Status access code 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up To cancel or reset the Room Status 1 ...

Page 102: ...97 SLT User Guide Room Status Room Status Numbers and Access Codes Room Status Access Code Name 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 ...

Page 103: ...2 Dial Saved Number feature code 196 3 Listen for the confirmation tone 4 Continue with the call or hang up To redial the Saved Number 1 Lift handset 2 Dial Saved Number feature code 196 Notes 1 In some cases the Saved Number feature code must be followed by a Forced Account code When Forced Account code is required a distinctive dial tone is heard after dialing 196 2 As opposed to Last Number Red...

Page 104: ...de or if they switch to Speaker mode during a call Therefore when advised that the second party s keyset is in speakerphone mode you can choose to refrain from publicizing private information Note This feature is only relevant when the party you are conversing with is a keyset FlexSet DKT T207M or T208M station user Detection of your party s activated loudspeaker A speaker tone is heard When you a...

Page 105: ...y a station with Security Override privilege can break in to your secured telephone To activate Security Line 1 Lift handset 2 Dial Security feature code 17700 3 Listen for dial tone 4 Dial activation code 9 5 Listen for the confirmation tone 6 Hang up Your phone is now blocked against break in attempts To cancel Security Line 1 Lift handset 2 Dial Security feature code 17700 3 Listen for dial ton...

Page 106: ...fter the third party hangs up A Series Call can be marked only while engaged in a conversation To mark a call as a Series Call 1 Hookflash 2 Dial Series Call code 195 3 Listen for the confirmation tone 4 Continue with the call or transfer as required 5 Hang up Transferring the call is made as usual However the marked call now returns to you when the third party hangs up ...

Page 107: ...ilent Monitor user to listen in on both sides of a conversation The 2 Way Silent Monitor can be activated from an idle station before calling or while attempting to call a busy or no answer destination Note The 2 way Silent Monitor requires either one of the following cards to be installed on the system MRC U RMI Office U MR Office CNSsl 8DRCM 8DRCF or CNF When a CNF card is installed it must be d...

Page 108: ...ctivated from idle only To activate a 1 Way Split Silent Monitor 1 Lift handset 2 Dial 1 Way Silent Monitor feature code 1448 3 Listen for dial tone 4 Dial the port number of the original destination 1st party 5 then To monitor the 1st conversing party dial cancellation code 8 To monitor the 2nd conversing party dial activation code 9 Note When you hear the reorder tone it means that the port is p...

Page 109: ...s a call you can start monitoring While monitoring a port your telephone returns a busy signal for all incoming calls To activate 2 Way Silent Monitor on a busy call or ringback 1 Hookflash 2 Dial 2 Way Silent Monitor feature code 9 To activate 2 Way Silent Monitor from an idle station before calling 1 Lift handset 2 Dial 2 Way Silent Monitor feature code 1981 3 Listen for dial tone 4 Dial require...

Page 110: ...ate Library number as well The speed dial numbers are programmed per station and are unique to each station Therefore dialing the same private library number at one station will most likely include a different destination than dialing the same Private Library number at another station Use the table below to list your Coral Speed Dial numbers default Private Library numbers are 7000 to 7009 these m...

Page 111: ...ble outside line access codes are trunk number trunk group number dial service routing access or another public private library number 2 The number of digits that can be programmed for an outside telephone number including dial codes is limited by the system defined system wide Trying to enter a longer digit string than allowed causes a reorder tone and programming stops 3 A new number programmed ...

Page 112: ...s part of the outside telephone number Touch Tone Dialing DTMF Codes Codes Description X X 1 through 9 seconds delay 0 Stop dial end of outside number 1 Outpulsing wait period during which user can dial any number of digits 2 All following digits are Dial Pulse 3 All following digits are Touch Tone Dialing DTMF tones 4 Inhibits display for Call Accounting System 5 Enables display for Call Accounti...

Page 113: ...ult your company directory for library numbers To dial a Public or Private Speed dial number 1 Lift handset 2 Dial speed call library number Private or Public Notes 1 In some cases the Speed Dialing number must be followed by a Forced Account code When Forced Account code is required the distinctive dial tone is heard after dialing the speed call library number 2 Certain speed dialing numbers requ...

Page 114: ...otify the system that dialing out on trunks has been completed You can send a signal to the system indicating the end of a stream of dialed digits In response to your command the system sends your call immediately towards the destination without waiting for the inter digit time out period to expire When you have finished dialing an outside line 1 Press ...

Page 115: ...s busy hanging up causes the system to camp onto the busy station When the call is unanswered the call automatically returns to you after a system wide time out period To perform screened transfer of an established call 1 Hookflash 2 Dial the Transfer destination number 3 Hear ringback tone 4 Wait for answer 5 Announce call then 6 Hang up in order to complete the transfer or Hookflash to return to...

Page 116: ...following four call types described in Broker Consultation 3 Way Conference call on page 61 To activate a Broker Call 1 Hookflash to alternate between parties any number of times 2 When you hang up the other parties remain in conversation To activate a Consultation Call When your conversation is concluded hookflash to return to the original call the consulted third party is released To activate a ...

Page 117: ...ish to be awoken four digits required 12 hour clock use leading 0 e g 0805 for five past eight 6 Dial 2 for AM or 7 for PM 7 Listen for the confirmation tone 8 Hang up Note Should you hear the reorder tone Wakeup is denied at your station as defined by Class of Service In order to make use of this feature you must make a request from the attendant to activate Wakeup at your station To answer a Wak...

Page 118: ...l tone 4 Dial cancellation code 8 5 Listen for the confirmation tone 6 Hang up Note Wakeup request times must be cancelled one at a time If you have more than one wakeup request time programmed then the closest wakeup time to the present hour is cancelled You must repeat this procedure to cancel each subsequent wakeup time ...

Page 119: ...cond party and hears the whisperer in lowered volume The whisperer can converse privately with the whispered to party if the second party hangs up To activate Whisper Page 1 Dial feature code 1744 2 Dial required station number 3 Hear whisper tone 4 Begin whispering when the tone stops second conversing party does not hear you 5 Disconnect when the conversation is concluded Notes 1 When you hear r...

Page 120: ...sing party does not hear the whisperer The Whisper Page tone is heard before the message is delivered by the whisperer and after the whisperer disconnects A user hearing the Whisper Page tone can either receive the Whisper Page or release the second party and talk to the whisperer To receive Whisper Page 1 Hear whisper tone 2 Listen to the whispered message when the tone stops To release the secon...

Page 121: ... On or Off according to individual station needs To block your telephone from receiving whisper calls 1 Dial DND Whisper feature code 1745 2 Listen for dial tone 3 Dial activation code 9 4 Listen for the confirmation tone 5 Hang up To enable your telephone to receive whisper calls 1 Dial DND Whisper feature code 1745 2 Listen for dial tone 3 Dial cancellation code 8 4 Listen for the confirmation t...

Page 122: ...COS but only one COS can be utilized at a time When the telephone is in check out mode the telephone is marked by a system wide defined COS and the user is denied this feature see page 41 Database The memory in which the flexible database system information is stored The programming of the database is usually carried out during installation however it is field or remotely modifiable Dial For the p...

Page 123: ...on attendant as defined in your system Key Set Digital or electronic key telephone set The key set proprietary telephone is a general name for the FlexSet DKT DST etc or any telephone having several buttons display unit loudspeaker microphone etc Off hook Lifting the telephone handset from its cradle Off hook provides the dial tone which then enables you to dial numbers or activate features On hoo...

Page 124: ...oup A number of stations linked together members for a common function such as Hunt group or Boss group A station can be defined as a member of many Hunt groups and or Boss groups Time Out A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped See also Recall Automatic Trunk An outside line from the telephon...

Page 125: ... dial a secret authorization account code before accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code in the system If the code is not found dialing is blocked when the code is found dialing is allowed Each code can have specific dialing restrictions Appendix A Glossary cont ...

Page 126: ...erica Busy Engaged Tone When the destination you have dialed extension or trunk is busy Call Waiting Tone Tone heard while engaged on a call indicating that another call is waiting to be answered Confirmation Tone Tone heard when you have successfully accessed or activated a feature for example Camp On or Call Forward Distinctive Dial Tone The Distinctive Dial Tone DDT indicates that certain featu...

Page 127: ...busy and your call is waiting to be answered Ringing Internal External Internal and External ring also for network calls characteristics are system wide defined Internal ring differs from external incoming ring in duration and cadence thereby giving an indication as to the calling source Speaker Tone Indicates that the second conversing party s keyset is in speakerphone mode Stutter A tone heard w...

Page 128: ...OLD FORWARD ALL MESSAGE FORWARD BUSY N A SAVE NUMBER REDIAL PRIVACY VOICE PAGE REDIAL LAST NUMBER Appendix C Dial Tone Pad Feature Codes Except for Redial Last Number all of these features are used with the button and the appropriate number For example in order to operate Call Forward All press and then 8 ...

Page 129: ...s Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 Visit us at our website http www tadirantele com Email coral tadirantele com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 ...

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