Transfer
110
SLT User Guide
Transfer
Hookflash
You can transfer both internal and external calls to other users within your system. A call can be screened or unscreened.
•
Screened Transfer (Consultation Transfer):
You may announce the call before transferring.
•
Unscreened Transfer (Direct transfer, Blind transfer, Unsupervised transfer or Cold transfer):
You may transfer the call without a prior announcement or without notifying the recipient. When the destination is
busy, hanging up causes the system to camp onto the busy station. When the call is unanswered, the call automatically
returns to you after a system-wide time-out period.
To perform screened transfer of an established call:
1. Hookflash.
2. Dial the Transfer destination number.
3. Hear ringback tone.
4. Wait for answer.
5. Announce call, then
6. Hang up in order to complete the transfer or Hookflash to return to the calling party.
To perform unscreened transfer of an established call:
1. Hookflash
2. Dial the Transfer destination number.
3. Hang up during ringback or busy tone.
To return to the calling party (when transfer destination is busy or does not answer):
1. Hookflash.
