ACD & UCD Groups
14
SLT User Guide
Wrap-Up Code - for ACD Group
ACD & UCD Groups: Wrap-Up Code - for ACD Group
#1977
After an ACD incoming call has been completed, information about the call can be sent to the Call Center. This information
might include whether or not the customer is satisfied, or the origin of an incoming call. The types of information that can
be sent to the Call Center and the relevant codes are defined system-wide.
To activate the Wrap-Up Code:
1. After the ACD call is completed, hang up.
2. Lift handset.
3. Listen for dial tone.
4. Dial Wrap-Up feature code
#1977
.
5. Listen for dial tone.
6. Dial the required wrap-up code (four digits).
7. Listen for the confirmation tone.
8. Hang up.
Use this table to create a list of Wrap Up Codes and their description (See your supervisor for a list of codes).
Wrap-up Code
Description
