Service and Support
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7. Service and Support
Symmetricom's Customer Assistance Centers are a centralized
resource to handle all of your customer needs.
Customer Assistance Center Telephone Numbers:
•
Worldwide (Main Number): 1-408-428-7907
•
USA, Canada, Latin America including Caribbean, Pacific Rim
including asia, Australia and New Zealand: 1-408-428-7907
•
USA toll-free: 1-888-367-7966 (1-888-FOR-SYMM)
•
Europe, Middle East & Africa: 49 700 32886435
Technical Support can be obtained either through the Online Support
area of our website
(http://www.symmetricom.com/support/index.aspx), or by calling one
of the above Customer Assistance Center numbers.
When calling the worldwide, or USA-based number, select Option 1 at
the first prompt. Telecom Solutions Division customers should then
select Option 1; Timing, Test and Measurement Division customers
should then select Option 2.
Technical Support personnel are available by phone 24 hours a day, 7
days a week through the Main Customer Assistance Center number
above and from 8 a.m to 5 p.m Central European Time, weekdays, at
the Europe, Middle East and Africa number.
Customers who have purchased Technical Support Contracts may e-
mail support requests to:
•
[email protected] (Americas, Asia, Pacific Rim)
•
[email protected] (Europe, Middle East, Africa)
Summary of Contents for 5071A
Page 2: ......
Page 40: ...1 Performance Tests Verifying Specifications 5071A Complete Performance Tests 24 ...
Page 48: ...2 Service Pre Troubleshooting Information 32 Figure 2 1 Instrument Top View ...
Page 168: ...3 Theory of Operation Functional Block Descriptions 152 Figure 3 5 Power Supply Block Diagram ...
Page 173: ......
Page 194: ...5 Replaceable Parts How To Order A Part 178 ...
Page 197: ......